Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  550 S Depot Dr Unit 1 Farr West, UT 84404-1312

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Services, LLC

  5100 Reagan Dr Ste 12 Charlotte, NC 28206

• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of their salespeople, *********************** approached me at my house at around 8:30 pm. I was offered a service to have my home sprayed for pest control. I do not speak fluent English, and this person tricked me into signing a contract for about $69 per month. I was surprised when the company charged my account again, and I called them to try to cancel this service and get my money back from this month's charge. Once I was speaking on the phone, I was treated very poorly due to the language barrier. A friend assisted me with canceling this service over the phone at around 4:45 pm today, 7/23/2024. I was then informed about this scam. I need to pay another $200 to cancel, and they won't refund my money. I do not understand why they can charge me for a yearly service when I only agreed to a one-time service. Their employee tricked me, and the same person lied, telling me that my neighbors had also signed up for the service, but to my surprise, they didn't.I want your assistance in canceling this service, receiving my refund, and never again hearing from this company. They are scamming people due to their lack of English proficiency. Thank you

  

  Business Response

  Date: 07/24/2024

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. Upon signing the agreement, you had received a copy of the service agreement in an email. It has been viewed, and had also signed the welcome letter. In the agreement and the welcome letter it notifies of the 12 month agreement and the monthly service charge. We service quarterly and offer warranty services any time in between the services if a pest issue arises. Your account is still active. If you want to proceed with the cancelation process we will need to add the early termination fee. Please call in if you would like to make any changes to your account. You can reach us at  **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22034355
  
  I am rejecting this response because:

  The sales person, Never told me or my teenager daughter ( she is 17 years old and was present at the time) that this was a yearly contract, I was tricked and I feel I should not be obligated to pay anything else to this scammer company.

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/29/2024

  Dear *******,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience. You had received a copy of the service agreement on June 21 and that email has been opened. On June 22nd you had also viewed and signed the welcome letter going over the same information that is in the agreement. Your account is still active and if you would like to make any changes please contact us a call at  ************.  Our office is open Monday through Friday from 8 am to 5 pm.
  
  Best regards,
  The Hawx Team
  
  

• Initial Complaint

  Date:07/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a company called Hawx, which promises better prices and better service than Terminix for pest control and bugs. I signed up with them 6/7/24 I gave it a try because I pointed at a nest to the sales person and said, you could treat that? Even with it being that high?Yeah, we have extension poles we use that can definitely handle that, how about TuesdayThey claim they will treat wasp and stinging bug nests. Tuesday came and a teenager was at my door like how do you expect me to reach that?I informed him his sales team said they were ?? equipped to do so. I called to cancel the service after since they couldn't actually do what their sales people promised. I was directed to a manager who asked me to give them another attempt. 2 more appointments and escalation with a Manager designating specific staff, and every single one disagreed with the sales guy and their own manager stating they were not equipped to treat a nest higher then arms length of the first floor. I called them and told them I needed to cancel the services because they were not able to complete the work as promised and were in breach of their contract. I verbally rescinded credit card authorization. They wanted to put me on hold to speak with a manager and while on hold they charged my credit card $200. This was after they charged $49 initial enrollment and $39 for the 2nd month. They were in breach of contract for both months. I made the mistake of giving them the opportunity to fix the issue when they claimed that they did have the personnel and equipment to reach the nests I pointed out to the sales technician. When the technicians that the manager sent out also couldnt do the work promised I determined their business practices are dishonest and when you point out the breach of contract they put me on hold for a manager and charged an early termination fee before I could speak with another manager.

  

  Business Response

  Date: 07/18/2024

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you, we also apologize for the confusion.  We do have a pole that extends to reach the ***** to knock down wasps nests. Beyond that were are unable to treat. Upon signing the agreement, you had received a copy of the service agreement in an email. In the agreement it explains the monthly fee and the early termination fee. Since you longer wanted the services we had to charge the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:07/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have charged me for services never rendered. The account manager ****** was super rude and nasty.

  

  Business Response

  Date: 07/18/2024

  Dear ****,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. We can see in our records it has been viewed multiple times.
  In the agreement it explains the monthly recurring fee and the early termination fee. Your initial service was performed on July 20th, 2023. You had paid the initial charge on July 19th,  then the monthly fee was not paid again. After the account had been severally overdue we had closed the account and added the early termination fee. All charges are valid. Please call in to take care of the balance. You can reach us at  **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control
  
  

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 22007146
  
  I am rejecting this response because:
  
  I want someone for to be office to call me. I am sick of the rudeness etc
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/19/2024

  Dear ****,
  
  Thank you for reaching out to us. We appreciate the opportunity to address your concerns. Your feedback is important to us, and we take it seriously.
  
  As requested we will have someone reach out to you regarding this matter. 
  
  Should you have any further questions or require clarification, please feel free to contact us at ************. We remain committed to resolving this matter to the best of our ability.
  
  Sincerely, Hawx Team
  
  

• Initial Complaint

  Date:07/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Selling tactics like ignoring NO SOLICITATION signs in many homes in our neighborhood wil not be tolerated. Today a representative is making many homeowners angry for not only ignorning the sign at the front of the neighborhood, but saying they don't care about No Soliciting signs is not a proper way to do business.

  

  Business Response

  Date: 07/18/2024

  Dear *****,
  We sincerely apologize for any inconvenience caused by our representative knocking on your door despite the prominent "no soliciting" sign. It was not our intention to disregard your wishes or disrupt your privacy. We value your feedback and understand the importance of respecting your preferences. Rest assured, we will reinforce our policies with our team to ensure this doesn't happen again. Thank you for bringing this to our attention, and we apologize once more for any disturbance this may have caused. If you need further assistance, please contact us at ************.  Our office is open Monday through Friday from 8 am to 5 pm.
  Best regards,
  The Hawx Team
  
  

• Initial Complaint

  Date:07/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for services with Hawx on June 14, 2024. ************************* ****************** me up) He told me they would come out monthly for $49.00 and initial setup was $135.00 for first treatment which he scheduled within a few days ***** came out on 18 of June knocked down cobwebs,a couple of wasp nests and sprayed around house and eves for spiders ,ants ,bugs etc. In the last month I have gotten more spider webs and bugs etc .(so I had put down sticky pest traps in the garage ) then saturday July 13th - I noticed there was a charge for $49.00 on my CC from Hawx and they had NOT been out to provide services. So I called them this morning to see when they had come out last- I was told the June 18 I said then WHY was my credit card charged $49.00 on saturday if you all hadn't come out to perform ANY services?? I was told then that MY services were for every 3 mos. according to the year contract I had signed !! I said that was NOT what I was told I was signing up for -I was told they were coming out every month for $49.00 a month and that if I wanted additional services such as rodent or gopher control that it would be extra . So I told the guy I wanted my services cancelled that I did not like being LIED to and he then told me that he was going to charge me $199.00 cancellation fee !!!! I told him h*** no!! That is not how you should run a business lying and cheating to get what you want ! I would NOT recommend doing business with these people ever !!! I am old school you lie to me you lose my trust and my business !

  

  Business Response

  Date: 07/16/2024

  Dear *****,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. It has been opened. In the agreement it explains the monthly fee and by initialing the agreement you are allowing the monthly fee to be automatically withdrawn.  We charge monthly instead of a larger quarterly payment. Services are quarterly and any time in between services we offer warranty services if a pest issue arises.  We also have a signed welcome letter going over this information.  Due to not wanting to fulfill the agreement we had to add the early termination fee, as stated in the agreement. All charges are valid. If you would like to reinstate your services an account manager will work with you so you can fulfill the agreement. If you would like to make any changes to your account please call in at ************. 
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:07/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is always late for regular quarterly pest control and trying to get away with their obligation. I think it is close to the level being a fraud/scam, instead of a regular business. They won't come until you bug them into doing so. The only thing you constantly receive from this company is sales message, instead of service.

  

  Business Response

  Date: 07/16/2024

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account it looks like you have been in contact with an account manager concerning this matter. We have given you a credit on your account to help resolve this matter. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:07/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd like to share my annoyance experience with Hawx Pest Control. I had a one-year service agreement with Hawx from June 21, 2023. I sent Hawx an email on May 21st, 2024 stating that I don't want to renew the service agreeent. At the time my account balance was zero. The next day one account manager called me and I clearly told him that I don't want any service nor any charge. He insisted to schedule a warranty service for me on May 30th. I told him that I would not be home and I would not pay anything if he sent someone over. Apparently someone did come to provide a warranty service. Not long after, I was texted and called by **** telling me that I have a $55 balance. I answered the call and explained why I should not be charged, but I was hanged off or the call was cut off. Then I started to receive calls from Hawx every day, even multiple calls a day. On July 3rd, I talked with an account manager and explained all these again to her, she agreed to close my account, which should be closed on May 21st; and she hung up the phone on me. Then I received the above message. And I was still called by Hawx every day, multiple times a day. I answered one again yesterday, and I was cut off again when I explained the situation to him. Now I'm still called every day, multiple times a day.The reason that I don't want to have business with this company is not only that their practice is not effective, but what is worse is their customer service - it's so hard to have effective conversation with them. It's so hard, if it's ever possible, to get someone to answer the phone when I tried to reach someone to re-schedule service time. And now when they want to chase me for payment, they call me all the time. And when I answer the call, they cut me off - my understanding is that, they only want to get me to pay; they don't want to listen to me at all. What kind of business is that!

  

  Business Response

  Date: 07/12/2024

  Dear ***,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused. It looks like the balance was removed and your account is now closed with a zero balance.
   
  Once again we apologize for any inconvenience.  If you have any other questions or concerns please give us a call ************.
  
  Thank you,
  The Hawx Team
  
  

  Customer Answer

  Date: 07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have dealt with Hawx for several years. This time when I called with a problem on Monday 8 July they stated they would not be able to come to solve it until 11 July. Then on the 10 of the July they re-scheduled the service to the 26th of July with the explanation that the 11th was not properly put in their system (their problem not mine) and no attempt to get here sooner

  

  Business Response

  Date: 07/12/2024

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. We have tried to work with you on a resolution, but you have declined all offers. The account is now closed. Once again we do apologize for any inconvenience. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21974462
  
  I am rejecting this response because:  Hawx made no effective offer to resolve the complaint --except offering me a reduced price of $44 /mo if I agreed to a 3 year contract.  An offer on it's face is ridiculous why would I agree to more lack of service.  I am requesting 3 months refund $54/mo or $162 total as they have not serviced my house since January this seems more than reasonable
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/15/2024

  Dear ****,
  
  Thank you for reaching out to us. We appreciate the opportunity to address your concerns. Your last service was on April 12th. Your next service was scheduled for July 26. You had canceled before the next scheduled service. All charges are valid. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21974462
  
  I am rejecting this response because:  The response doesn't address the poor service response.  When I notified Hawx of a problem on Monday 8 July they initially put me off to 11 July then on late 10 July they re-scheduled to 26th of July.  This is not service!!   The amount I am requesting is a small compensation for their lack of customer  service
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawx Pest control was hired to provide pest control services. We are charged for this service on a monthly basis. Services were not performed for at least 2months per Hawx customer service representative on July 9 2024, verified with bank that I was charged for this service. Hawx is now refusing to refund for services not provided.

  

  Business Response

  Date: 07/10/2024

  Dear *******,
  
  Thank you for bringing your concerns to our attention. We have carefully reviewed your account; we will be able to refund you for the last two months of payments. Please keep in mind it could take seven to ten business days to reach your account. Your account is closed, and you will no longer receive services.  Once again, we apologize for any inconvenience caused, and we appreciate your patience throughout this process.  If you have any other questions or concerns, please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 07/10/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a pest Control company I was happy with and someone came to my house and I have multiple processing issues due to lime and mold in my brain and they convinced me to get rid of my current test control with which I was happy The salesman spent an hour and a half going over specifics at my house, then messed up the payments so intruded on my time again.Then on the day of the service, the technician showed up to hours late and started treating the wrong home so I had to go out and talk to him He had no wasted my time with an hour and a half half of explaining what I needed One of the primary things I needed was mouse traps or bait by a new tenants window and he failed to do that He gave me his personal text and said if there were any problem to contact him I didnt want to get him in trouble and followed his directions and contacted him multiple times by text with no response ************ came to my house, pestering me until I agreed to a service that ended up being no better than the one I had They didnt fulfill their end of the contract. I spent over an hour discussing with them and theyre still trying to charge me a couple hundred dollars and a monthly fee.I already had to pay a few to switch over to them, so this is ridiculous and I think poor business practices

  

  Business Response

  Date: 07/10/2024

  Dear *****,
  
  Thank you for bringing your concerns to our attention. We have carefully reviewed your account. We do apologize for any inconvenience this may have caused you. We do offer warranty services any time a pest issue arises, we just ask that you call in to schedule a service. If you would like we can reinstate your service so you can fulfill the service agreement. We will be able to remove the early termination fee if the service is reinstated. Otherwise, the fee will remain due to not fulfilling the agreement as stated in the signed welcome letter and service agreement. If you would like to make any changes to your account, please give us call you can reach us at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control