Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawx Services, LLC has 19 locations, listed below.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Services, LLC

  4025 Pleasantdale Rd Ste 320 Atlanta, GA 30340

  
• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  
• 

  Hawx Pest Control

  1000 S Loop West Ste 120 Houston, TX 77054

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last summer a door to door salesman stopped by our home to offer this service, and we set up an account. After the first treatment we had no evidence of additional services, and have attempted to close the account numerous times. The company has continued to send invoices although we requested to discontinue service due to unsatisfactory service and communication. There is a current balance on our account of $170.00 and we feel as though we have been ripped off, and being billed fraudulently as there is no evidence of service to go with the five invoices they have sent. I called the number on their correspondence, and spoke with a gentleman that barely spoke English, who placed me on hold numerous times and provided no answers or satisfaction. Eventually I had to hang up, which I feel was the goal of the hold time all along. We expect our bill to be adjusted to zero since there has been no obvious service of our home, and we've been requesting account closure for many months.

  

  Business Response

  Date: 07/10/2024

  Dear ******, 
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account, it looks like we had communication with someone on December 12,2023. At that time, we reviewed the service agreement and the early termination fee. No changes we made to the account. We had tried multiple times to reach you with no success. The monthly recurring charge has accumulate creating a balance. We have closed the account, the balance on the account is valid. Please call in to take care of the overdue balance. You can reach us at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pest control services charged but not performed.

  

  Business Response

  Date: 07/09/2024

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. We do have you scheduled for July 30th for the outdoor and the general pest service. We will be able to refund you for the charges for the outdoor service for the months of April, May and June. Please keep in mind it could take 7 to 10 business days to reach your account.  If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 07/10/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay far away from ****. We sold our previous home and had 2 months before our new home was finished. They said they would pause billing during that time. They continued to charge me, then the kicker is when they came out in July to service our new home they triple charged me. I've called multiple times without resolution, and when you do call you just get bounced around between departments or hung up on.

  

  Business Response

  Date: 07/09/2024

  Dear ********,
  
  We do apologize for any inconvenience this may have caused you. It looks like an account manager has been working with you to resolve this matter. We have credited your account for the next monthly service charge.
  If you would like to make any changes to your account please give us a call, you can reach us at  **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control
  
  

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a one-time pest control treatment on 5-15-24, for which I paid $99.99. Then I called to cancel my account. They have subsequently tried to charge my credit card for treatments that did not occur. I will not pay any more for than my one-time treatment. I want them to stop harassing me. I want the BBB to stop this kind of fraudulent activity.

  

  Business Response

  Date: 07/09/2024

  Dear ****,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. The email has been opened. In the agreement it explains the monthly fee and by initialing the agreement you are allowing the monthly fee to be automatically withdrawn. You had also signed the welcome letter on the initial appointment informing of the same information. We can close your account, we will have to add the early termination fee. I you would like to proceed with the cancelation process please give us a call. You can reach us at  **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 3/15/2024. *********************** a door-to-door salesman stopped me in my drive when I was coming home from running an errand. He asked me about my bug problem and I said I was with All Pest Solutions and pretty happy with the service. **** explained to me that Hawx had a better product and he sold me on that Hawx was very personalized in their customer service. He said I would have direct access to him and his assistant if I had any problems, and **** came over the same afternoon to service the house. Then on two occasions in June I received messages that Hawx was on their way to my house to service it, both times no one showed up. After the no-shows I contacted **** and his assistant ******** to inquire what was happening. I received no response I followed up on 7/1 and sent another message at which time ******** responded with "**** and I no longer work at Hawx". Hawx sold me a personalized POC within the company that did not deliver on what they promised. The salesman/account manager was gone after 3 months, seems like a false advertisement. Further, I thought he had been at **** for quite some time in that he asked if his trainee could videotape our conversation for the sales training video for Hawx which I did consent to thinking if the salesman/account manager was training people surely he was one of their top performers with a task of training new sales members. In addition to this their link to schedule service never would work for me. After I learned **** was no longer with Hawx I called to cancel because after 4 payments of $63 and 1 treatment and 2 no shows I had enough. I was much happier with my previous provider. I called to cancel and the representative on the phone told me that there was $200 cancelation policy and there was nothing he could do to waive it. I said ok fine. I basically paid $455 for 1 pest control treatment. That seems absurd, the rep on the phone offered no consideration to make it right. He only said "sorry."

  

  Business Response

  Date: 07/08/2024

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. We had come out to service your home on June 27th. The person that answered the door had told the service professional "they were not sure if the customer would want the service done." *********** professional then had tried to call and text you and was unsuccessful.  Due to the account being closed before the agreement was fulfilled we had to add the early termination fee. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21942206
  
  I am rejecting this response because: there was no call or text about the missed service. Your sales person who sold me the service said he would be my contact.  I contacted them to which they replied that they dont work at Hawx anymore, basically I paid $468 for 1 service from Hawx. You were unapologetic about your shady sales tactics and responded to my email inquiry after I closed the account.  Again your salesperson promised something they didnt deliver on. My complaint is that your salesperson said he managed all his customers accounts for interim service and quarterly service, clearly Hawx doesnt operate under this model.  The inconvenience is you lied about your customer service and you ripped me off.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/15/2024

  Dear ****,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused. We require customer to call in to the call center to make any changes to they're account. We do apologize, our sales team just sells the services and are not able to make any changes to customer accounts. If you would like to reactive and finish out the agreement we will work with you. We just ask that you call in to speak with an account manager. You can reach them at  **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21942206
  
  I am rejecting this response because: we will be in touch. Thank you. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/22/2024

  Dear ****,
  
  
  Thank you for reaching out to us. We would be happy to help you with any matters related to your account. Please call us at ************** or contact us using the chat feature on myhawx.com. Our office is open Monday through Friday from 8 AM to 5 PM. 
  
  To schedule your own services and manage your account online, go to myhawx.com.
  
  
  Thank you,
  
  Hawx Pest Control

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been trying to cancel with them and they constantly just give you the run around. Its impossible to do it within their site. *** sent emails with no response, made calls with no answer. I want it cancelled and to never be charged again by them. Their work is a joke and the entire company is a scam.

  

  Business Response

  Date: 07/08/2024

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like you have been closed out. We will not be able to refund any charges, your agreement has been fulfilled. And will no longer be subjected to the early termination fee.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of Hawx salesmen came to the door and I had asked him about Indoor flea and tick treatment, so he signed me up for a general pest control agreement and reassured me on multiple occasions that this agreement would cover flea and tick treatment inside the house. I have text messages of him stating that this agreement will include the inside treatment at no extra cost. About three days later the technician comes and tells us that the general pest control agreement only includes outside treatment for flea and tick and not inside treatment and that the inside treatment for flea and tick is a whole other package that turns out to be just as much a year as the general pest control agreement. I called hawx to get my contract canceled and for them to waive the $200 cancellation fee as their employee engaged me in a deceptive and fraudulent business practice and again, I have text messages from the salesmen saying the inside flea and tick treatment was included in the original agreement and that I would just need to tell the technician to treat the inside and there would be no added cost. They refuse to waive the $200 dollar cancellation fee and wont even just let me swap my general pest control agreement for the inside flea treatment agreement even though they are the same price. They deceived me as the customer and refuse to hold themselves accountable.

  

  Business Response

  Date: 07/08/2024

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. We also apologize for the miscommunication. The indoor and outdoor flea service is a completely different service than the general pest. We will be able to switch to the needed service without the cancelation fee. We will have a agent call you to get you signed up with the correct service.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21937901
  
  I am rejecting this response because: After putting some thought into this I realized only now that I have made a complaint on the Better Business Bureau are you willing to waive the cancellation fee and switch me over to what I was told I would be getting to begin with. I called you all numerous times last week and obtained a lawyer to get this issue resolved and you all were not willing to move a finger. This resolution would have worked great a week ago, but that bridge has burned. I would be remised to give Hawx another cent of my hard-earned money. I want my contract canceled and for the $200 cancelation fee to be waived
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/12/2024

  Dear ****,
  
  We do apologize for any inconvenience or frustration this may have caused you. We have closed the account with out the fee. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:06/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawks ************ salesman came to my house and lied to me and told me that I was getting termite service yard service and everything for $40 a month. I did not sign a contract but told him I would try their services. Shortly after I found out I needed a caregiver to help me while in treatment for cancer and Im having to move into an apartment so I no longer am in need of the service anyways.I was going to cancel the service because of the false information I was given and moving into an apartment with my sister but *** been busy with cancer appointments, and now they want to charge me a cancellation fee because Im canceling a contract I never signed nor did I receive the service that was stated to me in the first place. Their door to door salesman should not be lying to people just to get a sales incentive. Please train your salesman better. Shame on Hawks Pest control. ***************************** Manager

  

  Business Response

  Date: 07/01/2024

  Dear ***,
  
  We sincerely apologize for any inconvenience this has caused you. Thank you for bringing this matter to our attention. Your feedback is valuable to us, and we take all customer concerns seriously.
  
  Upon reviewing your account we will be issuing a refund of $43.29. Please allow 7-10 business days for the funds to reflect back in your financial institution. Additionally, we have canceled your account with no additional charges.
  
  Should you have any further questions or concerns, please don't hesitate to contact us at ************.
  
  Thank you for your understanding and patience.
  
  Best regards,
  The Hawx Team

  Customer Answer

  Date: 07/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an issue with a company whoi haven’t paid and has an outstanding bill that I don’t agree with. I’ve complained from the first application, and eventually asked them to cancel services because the service rep refused to come inside and spray our basement (which is the reason that we signed up, because the sales rep said it was included and would be done) When asked about that in a phone call they said that wasn’t going to be covered/taken care of. The company kept charging me for services even though they never came out and rendered those services. I sent an email to their sales to cancel, and they continued to charge my account. They didn’t cancel services and also didn’t actually provide any services. They just kept charging for services not rendered.

  

  Business Response

  Date: 07/01/2024

  Dear *****,
  
  We apologize for any inconvenience this matter has caused you. When you signed the agreement, you received a copy of the service agreement via email which outlines the monthly fee and early termination policies.
  
  We understand your dissatisfaction with the service provided inside your home, as communicated on 10/25/2023. We requested you to contact us directly to discuss your account, but unfortunately, due to the past due status, we were unable to initiate proactive warranty service.
  
  Subsequently, we made multiple attempts to resolve the outstanding balance with you. As a result, your account has been closed, and services have ceased. Should you wish to discuss settling the account with our Billing department, or explore options to restart services with a settlement of the past due balance, please feel free to call us at ###-###-####.
  
  For any further questions or concerns, please do not hesitate to reach out.
  
  Thank you for your understanding.
  
  Best regards,
  The Hawx Team
  
  

  Customer Answer

  Date: 07/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I contacted them immediately when their service person didn’t fulfill their contract by spraying the inside of my home/basement as was supposed to be done per their salesman. Then proceeded to say that they don’t do that even thought their salesman stated it was included…

  I only paid the first application fees because that’s all they ever did, they never even came back to make the first application right. There was a couple phone calls and one or two emails with no resolution… I filed here before and didn’t see their response in time, I believe I even have an email asking them to terminate but they kept charging. I believe that they breached the contract upon the lack of the first application, I would rather interact here since they have said that they didn’t get some of my previous correspondence.

  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 07/08/2024

  Dear *****,
  
  We sincerely apologize for any inconvenience or frustration this situation has caused you. Our first communication with you regarding the interior not being serviced was on October 25, 2023. We had responded for you to call in. We only do the interior when requested. However, we are not able to schedule appointments when there is an outstanding balance. Due to not paying the monthly service fee and stated in the agreement we have not been able to provide services. All charges are valid. Please call in to discus payment options. You can reach us at  ###-###-####. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 07/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: as I stated previously I only want to deal with this company in an open forum since the “never received other correspondence from me”
  

  I feel like this whole company is a scam and should honestly be brought up on charges, all you have to do is what I wish I would have done before believing their lying salesman… should have checked the reviews… 

  I keep trying to post pictures of this ridiculous bill for ONE service, and not even the service I was told was going to take place. 

  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just signed up with this company salesman ***************************** was the salesman. We decided to make the change from our other pest control company to Hawx. A technician was suppose to come out on Wednesday and didnt so I called and they said due to rain they would come Thursday to get the 1st service in which is taking care of inside and out. The technician *************************** showed up at 5:00pm and said he was there to complete the service. My husband asked if he was going to do inside first and ******* stated no he dont do inside unless customer request in advance and my husband told him this was set up with ****** and he said no its only the outside and didnt do the inside. He left the house within 10 minutes of spot spray while posing for pics like he completed the service. I called ****** and ended up getting a call from Big **** who is supposedly over the technicians and explained what happened and ************ stated there had been multiple complaints about this technician and he would have a supervisor come out to take care of this today 6/28/2024 between 4:00pm and 8:00pm low and behold no one showed up and I called both Big **** and ****** asking what happened. ************ stated corporate took me off the schedule and put a hold on my account? I asked why? I am a new customer and made a payment so why is my account froze? ************ was looking through everything and stated that there was 2 ********************* and its the other one who s account was frozen. This is 3 times of a service failure and to top it off missed my wedding anniversary waiting for no one to show. I am very dissatisfied and have failed to get a service based on the agreement that was signed.

  

  Business Response

  Date: 07/01/2024

  Dear ******,

  Thank you for contacting us. We value your feedback and the opportunity to address your concerns.

  Your account has been closed with no additional charges, and we have initiated a refund for all charges. Please allow 7-10 business days for the funds to reflect in your financial institution.

  For further assistance or clarification, please don't hesitate to reach out to us at ************. We are dedicated to resolving this matter promptly.

  Best regards,Hawx Team