Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawx Services, LLC has 19 locations, listed below.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  550 S Depot Dr Unit 1 Farr West, UT 84404-1312

  
• 

  Hawx Pest Control

  11663 Lebanon Road Sharonville, OH 45241

  
• 

  Hawx Services, LLC

  3201 Atlanta Industrial Pkwy NW Ste 303 Atlanta, GA 30331

  
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  Hawx Services, LLC

  5100 Reagan Dr Ste 12 Charlotte, NC 28206

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27 a pest control employee came to provide the routine pest control service. He entered the home and took ***** dollars that was placed in the master bathroom sink. When I realized the money was gone I asked the worker to return it to me as I could see it in his pants pocket he denied it and left in a hurry. I have reported it to the business but nobody in any authority has called to ask exactly what happened. I have not received clear answers as to what I can expect other than someone will call me in ***** hours.

  

  Business Response

  Date: 07/01/2024

  Dear *****,
  
  Thank you for reaching out to us and bringing this matter to our attention. We have reviewed your account and confirmed that you have already contacted our ************************ to file a complaint, which has been escalated to our People Team. We want to assure you that we are fully committed to cooperating with the ongoing police investigation regarding this issue, and we are eagerly awaiting their contact.
  
  Best regards,
  Hawx Team

  Customer Answer

  Date: 07/07/2024

   
  Complaint: 21917751
  
  I am rejecting this response because: I need to be sure that there is appropriate and just closure to this matter before I can say confidently that I am satisfied with the efforts made by ****.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/08/2024

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is not a matter we can address. We will comply with any on going police investigation.  Your account is still active. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel my subscription to the service the year prior - they claim they have no record of that - now an entire year later they charge me for months after cancellation, with late fees on top of it all.Keep in mind that the service they provided was incomplete every time, we couldn't have the interior sprayed because we have pets and that would require that we remove them from the home for at least an hour, we work from home, it's impossible to do that.

  

  Business Response

  Date: 07/01/2024

  Dear *****,
  
  Thank you for reaching out to us and expressing your concerns. We have thoroughly reviewed your account and understand your frustration regarding the recent charges. Unfortunately, we do not service accounts with past due balances. We had sent multiple emails and text messages about the balance on the account, with no correspondence from you.
  
  At this time, we are unable to offer a refund. We encourage you to contact our office so we can assist you in reinstating your services promptly. We would be happy to service your property and better explain our services on the outside of the property. Your understanding is greatly appreciated, and we value the opportunity to address this matter.
  
  Please feel free to call us at your earliest convenience at ************. We are open Monday through Friday 8am-5pm
  
  Best regards,
  The Hawx Team

• Initial Complaint

  Date:06/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesperson from Hawx Pest Control solicited business with my elderly parents today. My mother is significantly impaired due to advanced Alzheimer's and my father is confined to his bed. They are cared for by us, their children. Today, they were briefly left alone and the salesperson approached them. My mother is very obviously mentally impaired. She is barely able to complete a coherent sentence, but this person proceeded to tell her to go get her debit card and to sign his contract. She had no idea what had happened. We immediately called the company to explain this situation, expecting some measure of common decency from the company and requested that the contract be cancelled. We were told not without a power of attorney. We asked for a supervisor, and the woman repeated not without a power of attorney. They repeated this for everything we tried to ask. I am disgusted by this despicable treatment of my vulnerable elderly parents. In a matter of a few hours between the solicitation and our contact, Hawx Pest Control charged my parents and when we tried to ask for help, stated to us that the contract would be upheld, and they would not be changing anything. Shame on you, Hawx Pest Control and whoever in your company has made this type of service your norm. Unfortunately, we will be continuing to pursue this issue, even if we have to contact the media. We are some very angry adult children of two elderly parents who have be preyed upon in this horribly indecent manner. Shame on you!

  

  Business Response

  Date: 06/28/2024

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. We will need more information to locate your parents account like an account number or address. Once again we apologize for any inconvenience this may have caused you. If you have any other questions or concerns please give us a call ************.
  
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  Date:06/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawk Pest Control contracted to service 4 times annually and charged ***** per month for services. **** continued to bill monthly yet render Zero services in 2024 and only 3 service in 2023. I have requested a refund for services not rendered and breach of contract yet billing will not offer refund (only one month) for in essence 7 months of billing. (3 services call not provided). I have since cancelled services in May 2024 so they would stop billing while not delivering

  

  Business Response

  Date: 06/27/2024

  Dear ***,
  
  We do apologize for any inconvenience or frustration this may have caused you. After reviewing your account it looks like you have been closed out on May 23th. We will be refunding the charges from January to May.  Please keep in mind it could take five to seven business days to reach your account. Once again we sincerely apologize for any inconvenience or frustration this may have caused you. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like I was just scammed. I am a dependant who was babysitting my brother and was not expecting guests. When I opened the door to this man, the way he was selling to me was very pushy and he almost spoke as if I was already subscribed to the service (I didn't know if we were subscribed to it or not as I am not the head of the household and had said this to him). I was very confused the whole time, asking him clarifying questions about who exactly he was and what he was selling, to which he gave vague and like non confirming or denying answers. It took like 5 minutes to even figure out what company he was with as instead of explaining who he was with and what he was offering he just kept going on about "the payment will be $50". I called my mother who explained we were already subscribed to a service, but seconds before, i had already been charged and he claimed he was unable to refund me the $50 payment even though I had said I didn't want the service. He then claimed he would refund me but do the service anyways, proceeded to move our furniture around, and then left. it was a very confusing situation. Your salespersons tactics felt extremely pushy and confusing, and he should have walked away instead of just pushing for a payment. He didn't even show me the terms of service or anything, like this is insane. I would really like a refund, especially since we didn't even get the service.

  

  Business Response

  Date: 06/25/2024

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you.  After reviewing your account you are within the three day time frame. We have refunded the payment made, please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door salesperson visited my home today, June 21, 2024. I have a large sign on my door that says NO SOLICITING. The salesperson still rang my door bell and tried to sell me a pest control service. At first I was polite and said I was not interested, and she then started asking a lot of questions, and would not leave. I pointed to the sign and told her I was not interested in the service, and she still continued to try to sell the product. I do not appreciate being interrupted in my home by a salesperson who continues to try to engage me after telling them I am not interested.

  

  Business Response

  Date: 06/24/2024

  Dear *******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused. Can you give us a little more information, like the City you live in and the name of the sales representative. So we can address your concerns with the sales leadership team.
  Thank you,
  Hawx Pest Control
  
  

• Initial Complaint

  Date:06/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should have went with my gut because I never sign up for these types of services. We even have a NO Soliciting sign up at the entrance of our neighborhood for that reason. I received my first service and it seemed to attract more insects. I had a huge increase in ant mounds in my yard. I requested the tech come back out and they treated the second time, however, it did not resolve the issue and other insects began to increasingly show up. I decided I'd be better off treating it myself so I didn't realize I was locked into this subscription. After I didn't resume payment, they continued to bill me monthly as it ballooned to over $500. I was told my account was canceled and I owe this money. I called and customer service told me they could reduce it to $400. I didn't find that to be sufficient considering, I got poor results and continued to be billed monthly for nothing. I even offered to pay half to resolve the issue and was denied. I was willing to meet halfway on this and it was eye opening how customers are treated. My mistake for not following my gut. The customer service rep said they came to my house three times. I paid for the times they came out. It's infuriating they are still trying to get more money from me in these tough economic times. Money I don't have to throw away.

  

  Business Response

  Date: 06/21/2024

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. We offer unlimited warranty services in between the quarterly service as long as there is no outstanding balance. We have a signed 12 month agreement.  Due to not fulfilling the agreement we had to added the early termination fee. All charges are valid. Please call into the billing department they will work with you on a payment plan for the outstanding balance. You can reach us at  **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, on 6/19/2024 a door-to-door salesman came to my house. He said he knew we were already on contract with another pest control company and said several of our neighbors were as well but his offer was the same services at a lower cost. He explained that he was able to call our current company and and get out of the contract. He said they normally waive the early termination fee when he calls, but if for some reason they didnt, then Hawx would pay my cancellation fee with the other company. I checked with the salesman the next day (6/20/2024) and he claims that our contract with the other company has been cancelled. However, I believe him to be lying because I never received any confirmation of the cancellation and there are still scheduled appointments on our account. I want to cancel because this seems incredibly shady, the salesman wasnt being truthful. I am also within my 3 day cancellation period from signing the contract but we I try to call to cancel, I cant get ahold of a person. I dont want to be in a contract with a shady business, I dont want/need to be in contract with TWO pest services, and I dont want to have to pay the early termination fee because no one will answer the phone!!

  

  Business Response

  Date: 06/21/2024

  Dear *****,
  
  We do apologize for any inconvenience or frustration this may have caused you.  After reviewing your account it looks like your concerns have been resolved. Your account has been closed and a refund has been issued. Please keep in mind it could take seven to ten business days to reach your account.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 06/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control services with this company and they have been taking $474.16 from my bank account monthly, but I did not authorize these charges. When I call them to inquire about a refund, they hang up on me. I would like a refund for these charges.

  

  Business Response

  Date: 06/21/2024

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. You had signed up for our general pest service in May 2023. Your first service was June 16th. We service quarterly and break up the quarterly payments to monthly payments. Your account has been accumulating monthly charges due to not paying the monthly charge. The account was closed and charged the early termination fee due to not fulfilling the agreement. We were able at collect the outstanding balance on June 19th. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year Aug, 2023. I signed a contract to get rid of fleas, ************ think mosquitoes. I ended taking my dog to the vet, for ear infection, & so, hey said hot spots. I ended up buying a Saker, machine to shave my dog. Come to find out it was hundreds of fleas, if not thousands. I have called the company, only for them to come out 3 weeks later and sprayed the *************** I called them again about all the ************* all over my dog again. They said they have a sales and they couldn't come out until the 28th. Always, two to three weeks later. My house, my **** **** furniture is cover in fleas. Putting me off only makes matter worse. I have bought flea, spray for my house and stuff for my yard. This is horrible. I put my trust into this company, and told other people about ya'll, Now, Only to tell them different. This is a shame.

  

  Business Response

  Date: 06/20/2024

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like you have signed up for our general pest control. Fleas and mosquitos are not covered under the general pest control.  On your agreement it does state you had a one time free mosquito and flea service. If you want to make any changes to your service, add the outdoor mosquito and flea service you will need to call in. You can reach us at  **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21876533
  
  I am rejecting this response because:No, my case was not taken care of. I have so many fleas in my yard and in my house. I have bought two different spray bottles. Sprayed my yard 3 different times. Bought a collar for my dog, gave her chews for fleas, bought her a bag of chews for fleas, bought power for my house, bought flea spray for my house, sprayed my dog with happy **** dip twice. I just want my money back... Please. The fleas, are so bad they will jump on you. I just want a refund. ***************
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/09/2024

  Dear *******,
  
  We sincerely apologize for any inconvenience or frustration this situation has caused you. Upon reviewing your account, the service you had signed up for does not cover fleas. If you are wanting to add the flea service please call into our inside sales team at **************. Our office is open Monday - Friday from 8 AM to 5 PM. 
  
  Thanks,
  The Hawx Team