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Business Profile

Pest Control Services

Hawx Services, LLC

Reviews

This profile includes reviews for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hawx Services, LLC has 19 locations, listed below.

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    Customer Review Ratings

    1.17/5 stars

    Average of 709 Customer Reviews

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    Review Details

    • Review fromJoshua R

      Date: 11/29/2023

      1 star

      Joshua R

      Date: 11/29/2023

      Judging by all the other angry customers page after page, this company doesn't give a crap! Got offered a deal from some women on a scooter. Barely gave me time to read anything before having me sign before scooting off to scam another house. I pay $60 a month for absolutely nothing. Called multiple times to cancel. Won't do it without paying an early termination fee. You guys should be paying me for you breaching the contract of providing NO service! One time I called and the agent was explaining when my next service would be..on the 15th. NO ONE SHOWED! I have disputed the charges with my credit card company and the next will be a lawyer if we can't get this resolved and my account canceled. I'm paying monthly and getting nothing as promised. Seems as if the only way this company makes money is by people getting locked into a rate by someone going door to door and then if they want to cancel. Why should I pay you money because you **** and can't run a decent business!?!?

      Hawx Services, LLC

      Date: 11/30/2023

      I can get you in touch with the cancelation department please email me at ********************************
    • Review fromJosie C

      Date: 11/29/2023

      1 star

      Josie C

      Date: 11/29/2023

      They should have Zero starts. There is no words to express how upset and disappointed I am; had a guy come to my door he talk to my husband who is none English speaker and said they were running a promotion and it was $85 for 3 month service. He did sign a tablet on what he thought it was the invoice been paid for that service.. They only sprayed my front yard! I was then charged $85 per month and after paying $309. still came out $109 for service not provide a late charges,"Really". Since September been calling back and forward to stop calling and text and emails. and canceled because this is unacceptable and now Im getting billed $85 for canceling/service not paid, ************* After speaking with three or more representatives from the corporate office, it's become apparent that the situation won't be resolved. I had to paid $85. for a month I did not have any service, and the customer service never put the note in the computer the cancelation of contract after payment receive for the amount of $309. Still had to pay $85 more. feel scam.. Looking over the comments from the past month this cancellation fee scam appears to be the company's business model. Please Be aware.!

      Hawx Services, LLC

      Date: 11/30/2023

      I want to help you with this can you email me your details at ********************************
    • Review fromNik C

      Date: 11/28/2023

      1 star

      Nik C

      Date: 11/28/2023

      Worst Experience Ever: We had a wasp problem at our house and signed up for yearly service, they send a tech out that was allergic to bees... Then they did not come out for 7 months and they refuse to hold up their end of the contract. I cancelled my agreement and they only refunded me 2 months out of the 8. They are not organized, professional, accountable, and customer service has been awful. After 11 months I have had zero service and nothing to show for the money they would not refund.Not an ethical company BEWARE!

      Hawx Services, LLC

      Date: 11/30/2023

      I want to look into your case can you email me at ********************************
    • Review fromLori B

      Date: 11/28/2023

      1 star

      Lori B

      Date: 11/28/2023

      Techs and sales **** do not communicate. They miss their window and dont know what theyre doing when they show up.Sales told me one thing, manager told me another when I complained. And the Manager was a terrible listener and acted like I was dumb when finally talking to her today. This company should really work on their communication across the board. Cant wait for my year contract to be up so I dont have to deal with this unprofessional company anymore.

      Hawx Services, LLC

      Date: 11/30/2023

      I am sorry you didn't receive the service you deserve please email me and I'll make sure you're taken care of my email is ********************************
    • Review fromChae H

      Date: 11/27/2023

      1 star

      Chae H

      Date: 11/27/2023

      I called Hawx pest control due to a bill I received. On October 12, 2023, I was canceling my account with this company due to the poor service I was receiving. I spoke to *****************, who told me I had multiple credits on my account and they would not be able to refund me but, I would not have to pay anything until April ****. So once I received a bill today for service, I called Hawx and informed the billing department of what I was told by *****************. A female in billing department stated that ***************** no longer worked for the company and she would put me in touch with his manager. Magically, I ended up on the phone with another ***************** who seemed to state the same thing about my name being unique just as the last ***************** did. He stated he would cancel the balance on my account and changed his mind once I stated I would like to cancel my account again like I tried to in October. He proceed to tell me that he would not be able to cancel my balance now since I wanted to cancel my account. I told him you just stated you would remove the balance. He stated he was but since Im canceling my account he would not. I asked to speak to a manager and he told me a manger would not be able to assist me with this matter. ***************** then sarcastically stated to me, the only way to have a zero balance, is to upload a card and pay the balance. I stated to him, I was not paying for a service, that I was told I would not have to pay anything until April ****. This is why I tried to close my account in October and was bribed to stay with not having to pay until April ****. This company has given me many problems and every time I tried to cancel, its been more of an headache.

      Hawx Services, LLC

      Date: 11/30/2023

      I want to look into this can you email me at ******************************** with your account details?
    • Review fromPearl P.

      Date: 11/22/2023

      1 star

      Pearl P.

      Date: 11/22/2023

      I cannot express enough how upset I am with this company. I do wish I could give 0 stars. It is partly my fault for trusting the sales representative and not thoroughly reading my contract during a hectic move. After signing for my new home, a sales representative from Hawx Pest Control came to my door. I informed him that since it was a new build home, pest issues would be limited, but I mentioned that we had German roaches in our current living situation. He emphasized that these roaches were a major problem and warned me that I might bring them with me to the new house. We discussed their services and pricing. The sales representative assured me that if we ever spotted roaches in the new house, we should immediately contact them, and they would take care of it. I decided to go with the $49 per month offer and signed the contract. Months later, when we started seeing roaches in our home, I called Hawx to report the issue. To my surprise, the corporate office informed me that it was not covered under my contract and that I would have to pay a one-time service fee of $600. I refused to pay such a hefty amount for something that should have been covered according to the sales representative. I tried negotiating with Hawx regarding their cancellation fee of $199, as I believed I was not entirely at fault for this situation. However, they were unwilling to compromise. Not only did I waste $245 on their monthly service that failed to address my problem, but I now have to pay an additional $199 because of their inadequate training of their representatives. After speaking with three representatives from the corporate office, it's become apparent that the situation won't be resolved. Despite the sales representative and technicians' professionalism and kindness, Hawx needs to improve their training. I cannot endorse this company as they are not trustworthy.

      Hawx Services, LLC

      Date: 11/28/2023

      I want to help you out with this issue can you email me at ********************************
    • Review fromEmily M

      Date: 11/22/2023

      1 star

      Emily M

      Date: 11/22/2023

      Had someone come to my door he said they were running a promotion and it was $60 for service i did it and made a mistake by not reading what i was signing. They only sprayed my front yard! I was then charged $60 per month and after paying $240 still no one came out. $240 for one time and just the front yard is insane! I called and canceled because this is unacceptable and now Im getting billed $199 for cancelling early! Youve already got enough of my money! Im not happy at all. I feel like Ive been scammed

      Hawx Services, LLC

      Date: 11/28/2023

      Please email me and I can get you in touch with someone who can help, my email is ********************************
    • Review fromKevin D

      Date: 11/21/2023

      1 star

      Kevin D

      Date: 11/21/2023

      I fought with these clowns 2 years ago about them pulling the same scam telling me there no contract or obligations ( I even have video proof of it) I argued for weeks with them and they did not care. In fact only until I posted a ****** review thats when they changed. Well 2 years later I now get a $300 charge out of the blue. These people are scammers and do not care

      Hawx Services, LLC

      Date: 11/28/2023

      I want to look into this charge can you email me at ********************************
    • Review fromJason S

      Date: 11/21/2023

      1 star

      Jason S

      Date: 11/21/2023

      They have a young kid running the streets on a small two wheel thing. He wouldnt leave and gave a sad story. Meanwhile I point out the no solicitation signs and he said, oh sorry, anyway. I reluctantly said yes to the service. Fast forward 6 months, nothing changed another person showed up unannounced and tried selling me more of their services. I called and canceled my service and they never canceled and said I need to talk to a account manager. They finally canceled my service after making me pay another ***** service fee. They are crooks! Never use them.

      Hawx Services, LLC

      Date: 11/28/2023

      I want to look into your case can you email me at ********************************
    • Review fromAshleigh B

      Date: 11/17/2023

      1 star

      Ashleigh B

      Date: 11/17/2023

      If I could give 0 stars I would. All the previous reviews are exactly what happened. This company is doing nothing but scamming money from customers. Horrible company and even worse way to run a business.

      Hawx Services, LLC

      Date: 11/21/2023

      I can get you in touch with somoen who can help please email me at ********************************

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