Reviews
This profile includes reviews for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 700 Customer Reviews
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Review fromMicheal K
Date: 08/11/2023
1 starMicheal K
Date: 08/11/2023
I just got charged for service despite being told it was cancelled. Hawx was on contract to do service quarterly but they outright missed one whole service date in May. Additionally, the service that's been provided is little more than useless. They are unreachable by phone, miss appointments, chat through their website is broken and just sits loading, and charge a high price (for what you get) to have the service. I only kept it to avoid the early termination fee.Hawx only sprayed inside twice (first two times), missed an service date altogether (but don't miss payment), and the work they did seemed to have no effect (there are visible bugs, ants and mosquitos). Basically they did nothing, but have tried to upsell services in lieu of doing their job. They tried to sell me on termite treatment for a hefty price (when I already can't trust them as a company), and a technician offered to do it cheaper "off the books". I can only imagine that the company doesn't want this kind of liability, that the employee is unlicensed as an individual to offer such service and they are no doubt willing to be paid in cash, which is Tax Evasion. I brought up the issue with the company directly and they didn't seem to be concerned.Next they offered services for cockroach treatment (again because they failed at their job) for $100 service fee + $600+. I found another company that is not only cheaper but offers a REAL 100% guarantee. Can't say they will be better, but they are already off to a better start and don't seem to have questionable and shady practices.They did not perform the ONE job they were paid for, and their "guarantee" is a joke. Who is held accountable when they fail to honor it?Like other reviews have stated, HAWX is a COMPLETE scam!
Hawx Services, LLC
Date: 08/15/2023
I want to look into this incident can you email me all the relevant details (date, time, area, etc..) so I can investigate. My email is ********************************Review fromCheryl A
Date: 08/11/2023
1 starCheryl A
Date: 08/11/2023
Hawx does provide a good pest control service, HOWEVER, it is absolutely impossible to cancel your service. My husband and I have tried to cancel our service FIVE times over the past THREE months! It is ridiculous! Last month, we were charged, got through to someone after on being on hold for forever, and were told our service was cancelled and we were refunded for that month. This month rolls around and we are charged again!!! My call was answered in 4 minutes, simply because I didnt select the cancel option. If you select the cancel option, they never answer! I talked to a very nice person who could see how many times we can contacted and talked to someone about cancelling, she said that our account was never closed. I have now been on hold, waiting for an Account Specialist for over one hour now!! Ridiculous. This is NOT the way to run a business. I will NEVER recommend Hawx to anyone!!Hawx Services, LLC
Date: 08/15/2023
I can get you in touch with someone who can help with this issue please email me at ********************************Review fromKathy L
Date: 08/11/2023
1 starKathy L
Date: 08/11/2023
I was misled and lied to about the service. I needed a big snake removed out of my yard. I put my name on a form to get a quote and got this person from ****, who said he'd only been there 4 days. I told him what I needed done and that they could do it. He kept telling me the process and I told him I just need it removed, why do I have to get treatment for a year. He said this is how it works, so I agreed because I needed this big rattlesnake removed! I went to the went to the site to check them out and they don't even deal with snakes! I've tried calling on the phone for hours, no one answers, emails, no one answers, and chats, you can't get a hold of anyone. I finally found a number in ******* that I was able to talk to someone. I told her my situation, she said, no we don't deal with snakes. I needed to cancel the appointment for Wednesday 8/9/2023, she was able to do that because I couldn't get in touch with anyone in the ******* office. This has been a nightmare! I don't want or need their business! Not being honest with people is wrong. I wouldn't recommend this company to anyone; they lie just to get your business! They need to train their employees about their job! I want everything cancelled with this company. This service was not what I asked for at all. This service should be cancelled because you don't deal with snakes! People beware of this company.Hawx Services, LLC
Date: 08/15/2023
I want to look into this incident can you email me all the relevant details (date, time, area, etc..) so I can investigate. My email is ********************************Review fromEmily D
Date: 08/09/2023
1 starEmily D
Date: 08/09/2023
Harassing sales rep terrorized our neighborhood. Cops were called on him, numerous videos were captured of the harassment and the list goes on and on. STAY AWAY FROM THIS COMPANY!!!!!!!Hawx Services, LLC
Date: 08/15/2023
I want to look into this incident can you email me all the relevant details (date, time, area, etc..) so I can investigate. My email is ********************************Review fromRiley C
Date: 08/09/2023
1 starRiley C
Date: 08/09/2023
Service *****. I was confronted by a door to door salesman on a segway on my porch. He then told me that I only had to pay a one time fee of $49.99 and would then have to contact the business if I wanted to continue the service for $99 a month. I paid 3 days ago and keep getting emails letting me know when they would be here but each and every time no one shows up and the next day I wake up to another email. I want a Refund and taken off the list. I no longer wish to be scammed!Hawx Services, LLC
Date: 08/10/2023
Please email me and I can get you in touch with someone who can handle your request, my email is ********************************Review fromDonte F
Date: 08/09/2023
5 starsDonte F
Date: 08/09/2023
No stars to be given as of last Friday aug 4 hawx pest crontol had a 10 am appointment which never came until 7:49 pm that evening. I was already skeptical about the salesperson on a ****** board over talking and pushing for business. I agreed let them come out for a one time thing nothing about a 12 month agreement with my signature on it Matter fact you cant even see whats hes doing on his tablet nor a copy of what is to be done in agreement to begin with. I just tried to cancel my account when clearly the lady on the phone asked for my signature to verify and said herself on a recorded phone call yes sir you are correct this is not your signature As I expected he forged my name on something I know for a fact I never agreed to dont do business with these people they are horrible they just came out for barely ten mins hours late and now here it is the 9th I already have a bill due for 59 dollars Ok all calls recorded they are not allowed on my propertyHawx Services, LLC
Date: 08/10/2023
I want to look into this incident please send all relevant information to me at ********************************Review fromGary F
Date: 08/09/2023
1 starGary F
Date: 08/09/2023
This company charges much more than any other pest control company and have very deceptive business practices. Not sure they are illegal but very much an overpriced scam that is very hard to get out of. They never answer the phone for help and when you get them on the phone dont help. Im sure they will be a class action law suite soonHawx Services, LLC
Date: 08/10/2023
Please email me and I can get you in touch with the customer service department, my email is ********************************Review fromByron G
Date: 08/09/2023
1 starByron G
Date: 08/09/2023
******* area, mosquito treatment made no change, found out only every 3 months, so wanted to terminate the deal, they NEVER answer their phones, had to use e-mails barrage to cust service to finally get it terminated, cost $199 to do so, they don't advise that up front, gladly paid to get rid of them. Absolute horrible experience, RUN AWAY from their deals, they hope you'll give up trying to call them.Hawx Services, LLC
Date: 08/10/2023
I can get you in touch with someone who can help, please email me at ********************************Review fromBrenetta G
Date: 08/08/2023
1 starBrenetta G
Date: 08/08/2023
They have a great sales pitch but when you try to contact them, its impossible. The automated answering machine tells you to go to a web page, then it sends you to a CHAT page that doesnt work. I tried contacting them for several days to no avail.Hawx Services, LLC
Date: 08/10/2023
Please email me and I can get you in touch with the our customer service department, my email is ********************************Review fromSamantha M
Date: 08/08/2023
1 starSamantha M
Date: 08/08/2023
I'm still at a loss for words how I was treated by this company. It is a complete scam. Do not use there services I'm out almost 700 dollars ( 200 for cancelling) and still have pest. I was told by the salesman it would be 75 per service but was charged every month and they only came twice! And one of those was by request because we still had scorpions everywhere. They take advantage of people, they misinform and they don't care. The account manager put the blame on me for not reading the fine print of the contract and would not budge on the cancelation fine what so ever even after she accepted that the sales associate did give me false information. Guess it was my bad for assuming that he would be giving me correct pricing and information. 200 dollars is a lot for some people, do better.Hawx Services, LLC
Date: 08/10/2023
I want to look into the person who was your sales rep can you email me details to my email ********************************
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