Complaints

This profile includes complaints for Blue Raven Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blue Raven Solar, LLC

  1403 Research Way Orem, UT 84097-6201

  
• 

  Blue Raven Solar

  201 Commonwealth Ct Ste 200 Cary, NC 27511

  
• 

  Blue Raven Solar

  3251 Landmark Dr STE 242 North Charleston, SC 29418

• 

  Blue Raven Solar

  3980 Quebec St Ste 120A Denver, CO 80207

  
• 

  Blue Raven Solar, LLC

  50 S Cole Rd Boise, ID 83709

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our panels were installed on Nov 22, 2022, and the inspection occurred on Jan 18, 2023. Blue Raven has not keep ** updated, and provides a different answer/excuse each time we ask. On Jan 26, 2023, technicians made adjustments based on the Jan 18 inspection. On Feb 8, another technician reinspected the work. On Mar 2, we received a text that ******************************* was no longer with Blue Raven, therefore another inspection had to be rescheduled for Mar 3. On Mar 3, we got the same texts four times throughout the day asking ** to schedule a city inspection. On Mar 14, we were told the city inspector did not approve the work. On Mar 16, corrections were made and on Mar 22, we were told the city approved the work, and that we will send the passed results to your utility company and they will coordinate a time to come out and switch your meter. On Mar 23, we received an email asking for copies of our utility bill and homeowners insurance, which we provided the same day. On Apr 6, we asked for a status, and were told we submitted your insurance and inspection results to Xcel on 03/25 and are waiting their approval. Their approval timeline is ***** business day so we should receive it fairly soon. On Apr 17, we asked for an update but did not receive an answer. On Apr 18, we called and were told the utility company only allowed Blue Raven to order 3 net meters per day which was the reason for the delay, and that it would be another ***** business days. We called again on May 1, and now are told the utility company has asked Blue Raven to make corrections to paperwork regarding the technician who was let go in March. Additionally, we are told once the corrections are made, the utility company has to conduct a witness test, which the utility company only allows 3 per day. To make matters worse, a Blue Raven salesman came by last week and tried to sell ** the same solar panels. The lack of transparency and communication has left ** frustrated and tired.

  

  Business Response

  Date: 05/10/2023

  We are sorry to hear about the delays with this customer's project. The customer's local jurisdiction and utility company have requirements that only allow them to process three of our requests per day, which has slowed this process down significantly. Our net metering manager has reached out to the customer to address this and is sending the customer compensation for the delays.
  Thank you.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 2022 a Blue Raven Solar LLC employee hit my parked car and left the scene. Their insurance provider decided that there wasn't any proof that their client was responsible for the damages to my car despite the witnesses and pictures of the driver leaving the scene. I was forced to *** the company in Small Claims court, and was awarded a judgement of $8000. It has been almost 5 months since the incident. I am still trying to collect for the damages to my car. This has caused a great deal of problems, as I was supposed to have moved out of state two days after this occurred, and I am still struggling to make that happen.

  

  Business Response

  Date: 05/03/2023

  We are sorry to hear about this experience. Our insurance does not feel they've been given sufficient evidence to take action at this time. This matter is still being litigated in court with our legal team, so we are unable to speak to specifics here. We ask that future communication be sent to ********************************.
  Thank you.

• Initial Complaint

  Date:04/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2016 - At the time of purchase/installation the Blue Raven agent, S****** B***, represented to us that Blue Raven would remove/reinstall the panels in the future for a charge of five hundred ($500) dollars. We were very specific about this at the time of purchase because we knew we would have a roof repair/remodel in the next several years. Your Blue Raven representative was very clear that by getting our panels at that time, Blue Raven would provide this service to us for $500 when we needed it. March - We recently contacted the Blue Raven Representative explaining we were going to need to remove and reinstall our panels. He assured us that Blue Raven had promised based on the time we purchased to charge $500 to remove/reinstall the solar panels.We are now requesting the promised service at the promised price. March 23rd - In recent communications (starting on March 23rd) with Blue Raven, Blue Raven has switched the price for this service to $7,500. We replied to C****** asking them to review our account and the time we purchase to fulfil their previous promise. She did not respond. ********** spoke with M****** on April 13 to try to come to a reasonable resolution. She said that Blue Raven could not be expected to honor that and that a manager could not speak to me. M****** provided an email to her manager S*****. S***** has not responded to our repeated inquiries. This price switching and failure to respond currently has the appearance of an unfair and deceptive trade practice. We, and the Blue Raven Representative, are confident that Blue Raven's internal sales/marketing communications from that time will support our case. In correspondence, Blue Raven access our account based on our address and not an account number.

  

  Business Response

  Date: 04/27/2023

  We are sorry to hear about the confusion regarding the removal and reinstallation costs. $500.00 was a flat price that we previously charged for this service back in 2016, which included us absorbing many of the associated costs. Over the last 7 years, we've had to make significant changes to this pricing structure to account for changes and variance in material and labor costs. Our work orders manager has escalated this to upper leadership and will be following up with the customer directly to discuss a sizable discount.
  Thank you.
  

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Raven came out and installed solar panels at our home. During the install they needed to mount electrical boxes on the exterior of my home wile they were drilling they use a drill bit that was too long and they came through both the brick and the tile in my bathroom. They used some type of glue to patch. I Have reached out to Blue raven multiple times with no success. I get a different excuse as to why it hasn't been repaired.

  

  Business Response

  Date: 04/28/2023

  We are sorry to hear about the damage to this customer's tiling. Our work orders team has reached out to multiple contractors and is waiting to hear back regarding timeline and pricing. The team will have the contractor contact the customer directly for scheduling and next steps.
  Thank you.

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19957101
  
  I am rejecting this response because:

  They have had a contractor come in November of 2022. He told ** he would have an estimate and proposal within a week of him being here. 
  

  After speaking with ****** at blue Raven, she said that they were going to reach out to a specialist that works for blue Raven that fixes tile and repairs, he came out and was here less than five minutes and said the whole tile in the bathroom had to be replaced. That was in January. Since then we cannot get any type of response from blue raven including their work orders department. I have contacted them multiple times and get no clear cut answer to a timeline for a repairs. Its tile not rocket science. This install is approaching a year. If they cannot provide a repair man or contractor then cut a check for the amount of the replacement of the tile in its entirety.

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 05/04/2023

  After discussing quotes with work orders leadership, we are offering the customer $1,000.00 towards having the shower tiling replaced. We apologize for the delays and inconvenience regarding this, but the team believes that this should be enough to cover repair costs that the customer can coordinate themselves, since we are having trouble sourcing a contractor with a more reasonable scope of work.
  Thank you.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been harassing my entire neighborhood. The salesman that come over and over again even when no soliciting signs are posted, lie and say they work for ******** electric company. I have asked multiple time for them to stop coming to my house. I was recently told I had to make an appointment and that it wasnt an option for them to stop coming. This company is harassing me. I do not know what else to do. When I told them I work overnights in a hospital the salesman states he wishes that was his biggest issue in life. Are you kidding me?

  

  Business Response

  Date: 04/19/2023

  We are sorry to hear of the negative experience the homeowner had with a sales representative in the area. We have passed the feedback on to our Sales leadership team to be further addressed. If the homeowner has any additional concerns, please reach out to **********************************. 

  Customer Answer

  Date: 04/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Blue Raven Solar to install solar panels on our home in the fall of 2022. During installation, a contractor walking in the attic stepped through the ceiling of my baby's nursery while he was napping. Entire sections of the ceiling collapsed into the nursery. Blue Raven didn't tell me, or my husband, about it. The home has lead-based paint, and there was dust and debris everywhere. They also caused drywall damage and cracking in the hallway from the attic. Blue Raven did not attempt to repair the damage. We had the nursery ceiling repaired. We submitted the invoice for reimbursement, and have been asking for them to repair the other damage, to no avail since the beginning of March, 2023. We scheduled a time for them to repair the damage on March 29, 2023, for which I took off work, and no one came. I called and emailed, but never heard back. The panels failed inspection multiple times before they were finally approved by the City, and we began paying the payment in November of 2022, but the panels are not on or generating power (five months later). We want the damage repaired, we want reimbursement for the damage we had repaired out of pocket, and we want the panels to function...Note: Additional documents would not attach successfully, so I can email those upon request.

  

  Business Response

  Date: 04/20/2023

  We are sorry to hear about this customer's experience and the delays in their project and repairs. Our team has given the customer a place to send the invoices to, and will be expediting the reimbursement with management once we receive the documents. The project recently received the final sign-off from the customer's utility company, but since their payments began in November, we will be compensating them $540.00 for the inconvenience. Our team will be working with the customer directly to make sure this is resolved and that the energization process goes smoothly.
  Thank you.

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19927145
  
  Thank you for offering to refund the payments made, but I am rejecting this response because:

  No refund has been initiated, we havent been reimbursed for drywall repairs made to date, and outstanding repairs will not actually get done.

  Blue Raven schedules the repairs, we take off work to accommodate the appointment and they cancel last minute or simply dont show up. It happened again today 

  if the items outlined above would actually occur, that would be great.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/26/2023

  Last Thursday, we submitted a $425 and $540 reimbursement to our accounting team on behalf of the customer. Our accounting team processed the checks today, and they will be overnighted tomorrow when our mail goes out. The customer will receive tracking information for the checks as soon as they are sent. As for the drywall, on 4/24/2023, our Work Order team contacted the customer to get the drywall appointment rescheduled, but was unable to get in touch. Today, our Work Order team was able to solidify an appointment with the customer for the repair for 05/08/2023.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 Blue Raven Solar, installed a solar system on my home. The system in question was to provide 104% coverage of our electric power usage. I continue to see electric bills consistent with usage prior to solar installation. ***** Power believes the system installed is adequate for 50% electric power usage. I have contacted my sales person, *************************, repeatedly with complaints and evidence of the insufficient system. **** and Blue Raven Solar, have provided no explanation or resolve for the issue. I have all the documentation regarding the system installed and Blue Ravens expected production of the system (104%). I also have the documentation from ***** Power indicating our power usage prior to solar installation and post installation. After ten months of monitoring and repeated attempts with Blue Raven Solar for a solution I am filing this complaint in hopes for a resolution to my problem and to inform prospective buyers to beware of the deception and disregard on Blue Raven Solars behalf. ***** Power has our twelve month power consumption prior to solar installation over ****** KWH and post solar install we are at ***** KWH, according to pvwatts website, provided to me by ***** Power. Blue Raven Solar installed a system that is undersized by 50% from what they promised. Blue Raven Solars response has been to blame ***** Power for the problem and taken no responsibility to resolve this issue.

  

  Business Response

  Date: 04/18/2023

  We are sorry to hear about this customer's experience. The system is currently producing to our production estimates and is working as expected, given the information we were given to design the system. Per the home improvement contract, we can only guarantee production and not offset. We apologize for any frustrations, but at this time, our best offer is a sizeable discount on a retrofit project to have more panels added.
  Thank you.

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19922501
  
  I am rejecting this response because: the system Blue Raven installed was estimated to produce 104% of our power consumption needs. Our system is only producing ~50% of our power consumption needs. This is an unacceptable discrepancy that Im expecting blue Raven to correct 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/21/2023

  The estimated offset is based on several factors, including the information we were given to make the calculations. Per the signed home improvement contract, we guarantee production, not offset, since factors such as changes in usage are not within our control. If the customer is interested in pursuing a retrofit at a discounted rate, we can begin coordinating that directly.
  Thank you.

• Initial Complaint

  Date:04/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I have a very valid complaint about the ethical practices of Blue Raven and the contracts they are selling to their customers. Blue Raven sent a sales person into my home who promised me savings on my utilities if I sign a contract with them for their solar panels. They handle all the details including the financing, net metering agreement with the power company and provide the expected output (energy generation) for the panels. So they are fully aware of all the variables that go into this type of contract. I decided to verify their promised savings and found that during the life of the panels (also the life of the loan for the panels) that I will actually lose an estimated -$19,178.50. The cost for the panels is $120.89 per month. The average savings from solar energy is only $60.76 per month. The panels are rated for 25 years with a known decrease in production of roughly .5% each year. So every year I am loosing over $700 by signing a contract with them. I have had both the power company and Blue Raven themselves verify my numbers and both say the numbers are accurate. Blue Raven actually agreed with my complaint to the point that they paid me for my first year losses and asked me to continue collecting data for them for another year. I did so and was able to validate my continued losses for them. At the end of the 2nd year they told me that there was nothing they were willing to do to make it right. I have collected all the data into a spreadsheet that easily shows every months loss for two years. I have attached the spreadsheet as well as a link in Google Docs.
  *************************************************************************************************************************************** I am simply asking for Blue Raven to refund some of the money from this terrible contract so I can pay down my loan and lessen my losses.

  

  Business Response

  Date: 04/18/2023

  Several of our teams and company leadership have reviewed the customer's claims and have determined that they are false, and that we will not be providing any further concessions. The system installed exceeds the estimates as contractually designated, we have not breached any terms of the agreement. We have no control over factors that the customer has made complaints about, such as the system's offset and his net metering rates. At no point did we state the customer's calculations or conclusions were accurate, and the $500.00 payment was intended to give the benefit of the doubt to the customer to cover any potential "losses" over the span of a year. The monetary concession was offered out of good will and to give us more time to look into the customer's claims, despite having no obligation to make such a concession. The customer has demanded between $10,000 and $18,000 under threat that he will recruit his contacts, other Blue Raven Solar customers, local media, et al. in order to help them formulate their own campaigns to garner negative publicity. Under Utah state law, this constitutes extortion, which we will be pursing in court. Blue Raven Solar has met all of its contractual obligations and will continue to maintain its position. If the customer has any questions or further concerns, he can reach out via the contact information provided on the cease and desist we have sent.
  

  

  Business Response

  Date: 04/21/2023

  We maintain our position and again reiterate that we disagree with the customer's claims and framing. As stated in the contracts, the net metering and interconnection agreements are between the customer and his utility company, and Blue Raven Solar has no bearing or control over these. Blue Raven Solar has helped tens of thousands of homeowners across the country eliminate their utility bills and have a monthly financing payments lower than the cost of their previous bills, especially as utility rates continue to increase over time. A 2-year snapshot for a 30-year product is not an accurate representation. We do not believe that a resolution will be found here, and we will be continuing communications through our legal channels.
  Thank you.

  Customer Answer

  Date: 04/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I also disagree with their statements as well, and it seems we are not going to be able to come to an agreement here.  If they are charging me the same price for the panels, and I have the same net metering agreement as all the other customers that signed their contracts during the same period then I don't see how they can claim that others are saving money when I am losing almost $20,000.  There are no other variables involved that can erase $20,000 of losses.  In fact, my net metering agreement is better than any customers who are signing contracts now as I signed my contract just before the power company lowered their rate of reimbursement for excess energy produced.  So it is my opinion that anyone who signs a future contract will generate even larger losses than myself.  With their comment regarding the increase in energy costs, I have already provided them with the data that shows that the increase in energy costs in Utah has only increased 1.65% per year over the last 25 years.  With their .5% loss of production in their panels each year, mathematically there is no way I would ever not have significant losses from this.  Even though my efforts have not helped convince Blue Raven to help make this right for me, I still want this complaint to be unresolved and made publicly viewable so other people will have the data that I collected and can make their own decisions on whether signing a contract with Blue Raven is in their best interest.  
  
  
  
  Sincerely,
  
  ****** ********
  

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by more than one person during the purchase and installation process that we would be getting a full tax credit refund that we could then apply to the loan to keep the lower payment. Now, I'm trying to file taxes and finding that this is a non-refundable credit. I have already claimed several other credits, so my tax liability is zero, meaning I will not get ANY credit this year, or likely, next year. Not once was I told that I should do something to adjust my tax liability so that I could take advantage of this credit. Now, my monthly loan payment will go up, unless I make an out-of-pocket balloon payment of more than $10,000. I am now seeing complaints from other customers for the same thing and Blue Raven's response is that they knew about this potential issue but the salesperson did not disclose it. I specifically asked about this several times before signing agreements. I would not have made this purchase, had I known that I would likely never be able to use the tax credit. All of this, of course, after waiting 8 months for installation, instead of the 6 to 8 weeks that was promised.

  

  Business Response

  Date: 04/12/2023

  From the beginning of our process, we advise homeowners to seek advice from a tax professional to confirm they're eligible to receive the tax credit. The signed contract includes a full page dedicated to clarifying the tax credit and encouraging customers to consult with a tax professional. Furthermore, after the contract is signed, we initiate a welcome call which again provides clarification on the tax credit. In the introduction call conducted with ************* stated, "Regarding the federal solar tax credit, it is a non-refundable, dollar for dollar reduction in the federal income taxes you may owe." Notably, a homeowner cannot move forward with the solar process until a welcome call has been completed and a the homeowner has verbally confirmed on a recorded line that they understand the information provided on the call. During *****'s welcome call, after the federal tax credit information was stated, he acknowledged the information and proceeded to ask an additional question regarding the rollover of the tax credit after year one. We would be happy to provide the homeowner with the recorded welcome call to confirm the above information. Unfortunately, due to the checks and balances we have in place regarding the tax credit, we are unwilling to fulfill *****'s refund request.

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19907500
  
  I am rejecting this response because your salespeople are either dishonest or ignorant to this issue.  Everyone was in a rush to get paperwork signed, which gave no time to "consult a tax professional."  If you know that most people won't be able to fully take advantage of the tax credit, you should make that clear in the beginning so customers don't have to spend extra money on advice from tax professionals, just to learn that their time has been wasted by the salesperson.  My main complaint is your misleading or blatantly dishonest sales pitch.  You, as a company, know that most people won't be able to take advantage of this credit.  Whether the salesperson knew that or not, I don't know, but you should make that information available up front.  I would not have bought this system (which is NOT performing as promised, by the way) if I had known that I wouldn't be able to get this tax credit.  Obviously, I don't really expect a full refund, but people need to know that your sales practices are misleading.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received text messages and multiple calls daily during work hours, early morning, evening hours inquiring about my request for additional solar panel information. No request was ever made on my part. I received 13 calls from Blue Raven Solar in a 36 hour period. This is needs to stop immediately. It is very disruptive to my work day and time at home with my family.

  

  Business Response

  Date: 04/07/2023

  We are sorry to hear about this experience. We received their information through a partner platform, but have removed it from our systems. The homeowner can expect no further contact.

  Customer Answer

  Date: 04/10/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  *** *****