Complaints

This profile includes complaints for Blue Raven Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blue Raven Solar, LLC

  1403 Research Way Orem, UT 84097-6201

  
• 

  Blue Raven Solar

  5535 Fair Ln Ste A Cincinnati, OH 45227

  
• 

  Blue Raven Solar LLC

  10503 Timberwood Cir Ste 114 Louisville, KY 40223

  
• 

  Blue Raven Solar, LLC

  8210 University Executive Park Dr Ste 160 Charlotte, NC 28262

  
• 

  Blue Raven Solar

  Greensboro, NC 27408

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar contract signed in June. No installation scheduled until end of October. The solar system was placed on the roof and considered "installed" by Blue Raven; however, it did not pass inspection at that time. Subsequently, Blue Raven was required to be on-site for the inspection with the ******************'s inspector, and I was also required to be on-site at that time. Three appointments were arranged with Blue Raven, me, and the ******************, and for all three appointments the only party missing was the Blue Raven technician. I took two days off of work for this and have also had a solar system installed on my roof that is unable to operate because it has not passed inspection. The lender for this project states that I must begin payments on February 1st, however, in my opinion, the project should not be considered "installed" until the inspection is successfully completed and the system is generating power to offset some of the cost. At this point, I seek $1000 in restitution for my time lost, payment of the electric portion of my utility bills for November and December, and Blue Raven should be responsible for my entire solar system payment for the month of February to offset the fumbled 60-day grace ****** that I lost due to Blue Raven's malfeasance.

  

  Business Response

  Date: 01/05/2023

  We apologize for the delays this customer has experienced. We've escalated this customer's situation and request to our COO, who attempted to call the customer yesterday at an agreed time. The customer hung up on our COO, who will attempt to call the customer again today to discuss next steps.

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18644550
  
  I am rejecting this response because:

  I never hung up on anyone from Blue Raven, and to insinuate that I did only exacerbates the problems with this company.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 01/12/2023

  We apologize for the misstatement that the customer had hung up on our COO. After consulting with our **** it is clear the customer did not hang up (potentially a result of audio connection issues on our end), and the customer was subsequently able to still connect with the **** and negotiations have been ongoing. Our best and final offer to settle this matter is as follows:
  $1250 concession
  Additional $250 concession since weve delayed the energization of your system ($125 loan payment x 2 months)
  Additional concession each month covering the cost of your monthly loan amount ($125) if the system isnt energized by 3/1 on average, Xcel takes 30 days to go from inspection results submitted to energization
  Our Customer Advocacy Manager will personally ensure that the inspection appointment is not double booked so we can get the inspection passed ASAP
  
  Sincerely,
  Blue Raven Solar

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18644550
  
  Dear Better Business Bureau,
  
  I appreciate Blue Raven's offer of $1500 plus ongoing loan payments, however, it is unfortunately not an acceptable resolution for the issues I have experienced with the company. The repeated delays and no-shows for inspections and drywall repairs have caused me to exhaust my personal days off from work, and I am no longer able to accommodate the inspection requirement. Blue Raven's failure to consider this in their offer is disappointing.  For the record, they have "NO SHOWS" that correspond to six (6) appointments that were all set-up by BLUE RAVEN's scheduling team.
  
  Furthermore, I have offered alternative solutions that I believe are more fair and reasonable, however, the company has stuck to their single proposed settlement.  These include:
  
  +  $2000 cash compensation for lost work days and personal time off resulting from their 6 missed (no call/no show) appointments.
  +  $125 x 5 solar system loan payments, as the continued holdout from Blue Raven will push this project easily into the month of February, and probably beyond. (They currently account for three with their $250 + $125 mentions in their proposal)
  +  I need a quantifiable way to hold them accountable for ***************************** oversight of my project.
  
  
  I have yet to experience the level of professionalism and reliability I would expect from Blue Raven, given the significant investment I have made. I hold out hope that we may still come to a resolution, but am quickly losing faith that this is possible.
  
  Sincerely,
  *****************

  

  Business Response

  Date: 01/23/2023

  We apologize for this customer's experience, but at this time, the previously stated offer is our best and final. Blue Raven considers the complaint answered and closed.

  Customer Answer

  Date: 01/23/2023

  Dear Better Business Bureau,
  
  I am saddened to learn of Blue Raven Solar's deliberate unwillingness to work toward remedying a problem that they 100% created.
  
  That said, the stipulations I set forth previously are what I am willing to accept:

  
  With regard to the case I set forth, ********, after a great deal of deliberation, I am willing to move forward under the following stipulations:
  
  
  As a means of addressing the impact of their inadequate operational procedures and malfeasance caused to the homeowner, Blue Raven Solar will:
  
  ******* financial restitution in the amount of $2000 as a one-time cash payment to the homeowner, *******************. This compensation is intended to cover any costs incurred as a result of Blue Raven Solars scheduling errors and failure to be present for six (6) scheduled appointments, including, but not limited to, lost wages and lost paid time-off, as well as travel expenses.
  
  Pay for all financing costs associated with the delayed energization of the solar power system, including, but not limited to, interest charges and any late fees, until and including the month after the system is energized.
  
  Write a formal apology letter to the homeowner, ***********************, acknowledging the delays, costs, and inconveniences incurred by ************ as a result of Blue Raven Solars deficiencies, and committing to take measures to ensure that similar issues do not occur in the future, for ************ and other Blue Raven Solar customers.
  
  Agree to and sign the following addendum to the original contract:
  
  Addendum to Solar Panel Installation Contract
  
  Inspection Penalties: In the event that Blue Raven Solar fails any inspection required by the City of ********************, the company will be responsible for paying any fines or penalties imposed by the city. Additionally, the company will be liable for any costs incurred by the homeowner as a result of the failed inspection, including the cost of any necessary repairs or re-inspections, at an out-of-pocket cost to Blue Raven Solar of $333.33 per failure paid directly to the homeowner.
  
  Missed Appointment Penalties: In the event that Blue Raven Solar misses any additional scheduled appointments for inspection or drywall repair, the company will be required to pay a penalty of $250 to the homeowner for every scheduled time that is missed.
  
  Timely Completion Penalties: In the event that Blue Raven Solar fails to complete the installation and inspection process within the month of March 2023, the company will pay a penalty to the homeowner of $100 per day for each day that the approval of the solar system by the City of ******************** goes beyond March 31, 2023.
  
  This Addendum is an integral part of the original Contract and will be binding on both parties.
  
  This Addendum will be governed by and construed in accordance with the laws of the *****************.
  
  Signed by: ______________________________ (Homeowner, *******************)
  
  Signed by: ______________________________ (Blue Raven Solar)
  
  Date: ______________________________

  

  Business Response

  Date: 01/27/2023

  We maintain our previous offer as our best and final. At this time, we consider this complaint answered.

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 22, 2022 there was an outage pertain to the winter storm. 12 am in the morning of December 23 the lights went out and my entergy was not restored. I contacted ****************** and they stated they are working on it. I tried contacting Blue Raven Solar and there was no response. Now I understand it's Christmas holiday weekend but there was no one on call to even speak to about this situation. I called several numbers and left multiple messages and still I'm without services.. It's the Christmas holiday and I had family over and now it's ruined because of this solar foolishness. I thought going solar would be a benefit but it's more of a headache now. What I want is to be reimbursed for the most unconvinced day ever.. I'm still without power.. No family not hear.

  

  Business Response

  Date: 12/30/2022

  The customer's system is interconnected to their utility grid, meaning that it will not operate during a grid outage. The customer does not have a battery or a system capable of operating off-grid. This is not something within our control, and is outlined in the customer's home improvement contract.
  

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had solar installed, everything great until install. Issues with electrical inspector took multiple phone calls/ emails with nothing being done. Had to call inspector back to get after them then I got phone call, still took 3 weeks to get finished and more phone calls/emails. Now we can't tell if our panels are working, not communicating with exterior monitoring system and call everywhere day, no one knows what is going on. Keep saying there's a work order put in but if you call next week there's nothing and they tell you oh I wil put in work order. **************** is aweful!!!!!!

  

  Business Response

  Date: 12/29/2022

  Hello,
  The customer recently had a Blue ********************** technician out to commission the system on 12/27 and get it energized, but was unable to finish the job due to the roof being covered in snow. A member of our Work Orders team is working to get a new appointment scheduled ASAP once the snow is clear to get this job finished and the solar system energized. The team understands this is a high priority and is working diligently to get the work completed.
  Thanks,
  Blue Raven Solar

  Customer Answer

  Date: 12/29/2022

  The complaint is not about the issue that day with technician not being able to access roof. The issue is that I have had to call at least once a week. Issues started after install, I'm starting to believe it was a poor install. Issues were lack of communication, no response to emails about issues brought to our attention by electrical inspector that took multiple emails,  phone calls and a reminder call from ********** electrical inspector to get an answer.. then another 2 weeks until the workforce was completed.. this is my issue! I am hoping that the final issues will be taken care of soon but won't hold my breath. Complaint: 18627944
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/05/2023

  We currently have a visit scheduled for today (January 5th, 2023) to complete the energization that required a cell modem yesterday. Once communication is established, the customer will be able to verify their system's production via the Enphase Enlighten app.

• Initial Complaint

  Date:12/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2022 had Blue Raven come to house for quote and received original quote for solar panels. Blue Raven added an additional amount to package to upgrade main panel unit (~$10,000) which I am sure includes some work plus a markup. I agreed, signed the contract including the extra cost and was excited to receive panels knowing I would receive a tax refund for 2022 to help offset that cost. I followed their instructions and got my HOA on board, called AEP to let them know and cancel my additional subsidized power lender. The contractor came out for my main panel upgrade, took pictures, etc. and mentioned Blue Raven would give me a time for them to come out and finish installation.That call would never come...Blue Raven without a word sent me a new contract for an additional $1,500. I called and asked and the only thing they gave me was "it's for the main panel upgrade." I said that this was already taken into consideration and we have a legally binding contract and I would not sign to pay the additional fees given the timing of the added fee (almost as if they may do this on a normal basis to get people to pay more at the 23rd hour). I did not sign the new contract and they agreed that in order to do the business and be good business partners, they would "eat this cost."We went on about our ways and although annoyed, I was still happy that I would get solar panels.Next, without any communication, they sent someone to my house to shut off power and install the main panel upgrade. I could not have power off that day due to work and said they would need to reschedule and this time let me know.They never did this and never kept me aware of what was happening.4-5 calls later by me (1 each week) and my rep said they'd do the main panel for free Blue Raven has now backtracked on this and canceled my contract.If I canceled contract, I would have to pay, but they get away without any punishment and called it a "clerical error."This is a bad business, stay away

  

  Business Response

  Date: 12/29/2022

  Hello,
  We are sorry to hear about the communication issues this customer experienced during their project. Both the Sales Rep and the coordinator that told the customer that Blue ********************** would be covering the cost of the *** were not authorized to make such commitments, and both are no longer with the company. The initial price on the *** was only an estimate, and when we received the official quote, it was for a higher cost than that estimate. As the customer did not want to move forward with the updated *** cost, there was no path forward to continue the project. We waived the $1200 cancellation fee for the customer as we understood their experience to that point had been frustrating;however, Blue Raven is under no obligation to pay the customer in this case.
  Sincerely,
  **********************

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Raven discouraged us from seeking service for our defective system in a blatant attempt to exhaust the warranty. My wife was repeatedly told that we would have to pay for a service call on our system not reporting, despite still being fully under warranty. After incurring $800 worth of additional electricity bills over the summer, we decided it may be worth it to pay for the service call. They finally sent someone out. He was here for about 10 minutes, and did not want to do any troubleshooting beyond resetting the modem and marveling at how out of date the equipment was. The modem reset appeared to work-for about an hour. We had to have the tech back the next day, and he couldn't find anything wrong until I followed him around and asked, is the metal around the terminal in the electric panel supposed to be discolored like that? Apparently, this terminal was never properly tightened, and had backed off due to thermal expansion. He tightened the terminal and went on his way. After he left, we discovered 3 power outlets and 2 overhead lights no longer functional, but we have not had time to keep fighting with them. We got a text today saying our system is not reporting. We called to report this and they are over a week out on service calls. Additionally, they are only willing to reimburse $150 of the $800 in electricity I bought this summer. Considering the fact that I paid Blue Raven $36,000 to never have another electric bill, I find this completely unacceptable. I want a journeyman electrician, and I want them here tomorrow. I want all of my electrical outlets and lights to work when they leave. I also want to be reimbursed for tge $800. For the price they charge for their products, it's the least they can do.

  

  Business Response

  Date: 12/28/2022

  Hello,

  We have obtained approval to cover the $800 with a settlement as the customer is requesting. We recently had a technician out to diagnose the reporting and outlet issues, but additional work from one of our licensed electricians is needed for the outlets/lights for full repair. We are working to get one of those resources out to the customer's home ASAP. Our Work Order is coordinating and will be in touch to officially get this on the schedule. 

  Thanks,

  Blue Raven Solar

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Solar Panels installed by Blue Raven approximately a year ago. In September 2022, I noticed my ************** bill had increased substantially. I access the app Enlighten to see if my panel were producing. I found they were not. I contacted Blue Raven concerning this. A Technician was sent out to check the system and found a problem with current flowing through the Blue Raven installed panel control box. I was informed a "master electrician" would be required for further troubleshooting. In conversations with Blue Raven Solar, I was informed my panels had not been working since August 19, 2022. They informed me I should of recieved a notice but I do not find any record of a notice being sent to me even in junk/spam email. Blue Raven told me someone would be sent out on October 13, 2022 to work on panels. They informed me no was available and set another date of November, 21, 2022. Again, no one came to look at the panels and I was informed the date had to be changed to December 15, 2022, between 12 pm and 2 pm. On this day, again no showed. I called and was told the time was set for Mountain Standard time ( I live in VA). They contacted the work crew and informed me no was going to visit my house that day. I was not given another day. I was told to respond to an email sent on December 15, 2022 which I did do requesting again for someone to come out and fix this problem. I have been making the payments on time for the system which is not and has not been producing any solar power. I have also had to pay Dominion ************** for the electricity I use. If the panel were working properly, this cost to ************** would be significantly reduced. I want the panels to work as advertised and require compensation for the extra money spent for electricity.

  

  Business Response

  Date: 12/28/2022

  Hello,

  
  We apologize for the issues this customer has experienced, both with the system operating, and our field teams scheduling and no-shows. After looking more into the customers account, we have determined that lost system production comes out to about $300. We would like to offer the customer $500 total, which includes the lost production amount along with an increase for all of the frustrations she has experienced.

  
  Regarding the work needed to get the system back up and running as it should, we have one of our Regional Installation Managers scheduled to come out tomorrow (12/28) and fix the problem.

  
  Thanks,
  Blue Raven Solar

  Customer Answer

  Date: 12/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following are dates that I had to take off from work to be home for them to do the install or fix the broken cabinets. I have called them multiple times and have been given the runaround for six days of work that I had to takeoff. I am asking compensation in the amount of, $3000 this does not come close to the amount of time and money that I have invested in making sure that the install happened or that the cabinets were replaced. I had two no call no shows and four other days taken off 9/20 Install- they were short staffed and stayed at my house an extra three hours which meant my kids had to go to a neighbors house since they couldnt be at home. I was told that was not typical. I took this day off and then had to complain because my house was left filthy and the workers were wearing their shoes on my brand new white carpet I called to complain and they said this shouldnt have happened. 11/3 Initial damaged cabinet assessed, I took this day off.11/14 took the day off for the county assessor who showed up, but nobody from blue Raven did. I was told they were either sick or got into a car accident but nobody called.11/17 ***** was supposed to show and did not because he was sick, nobody bothered to call me. I took the day off..11/29 electrician came back out with the county assessor, I took the day off.12/8 ***** coming back out to replace the cabinet. I will take this day off as well.So, as you can see, Ive taken six days off for this install three from the repairs and three from the installation.

  

  Business Response

  Date: 12/14/2022

  We apologize for this customer's experience and scheduling issues with our field teams. Our work orders management has discussed 3 days worth of compensation for scheduling errors on our end. We're reviewed this and would like to offer the customer $900.00 ($300.00 per day) in compensation with a formal settlement agreement for the inconveniences they experienced.

  Customer Answer

  Date: 12/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased from Blue Raven in September of 2021. They advised their systems could generate solar, to cover a percentage (20, 50, 100, etc) of our home's energy consumption... Depending on the amount chosen to cover/produce, would reduce or eliminate one's electric bill. To find the household energy consumption and build the system appropriately, they only required the last several months of electric bills.We agreed to purchase a larger system, that would cover 105% of our consumption. We were told we'd actually be "over producing," and "banking" energy with FPL. Payments were to include the fixed solar meter connection charge, and a solar panel payment to Blue Raven. We were shown in our paperwork, and verbally told ad nauseum, that we would have a "$0" energy bill.In June of 2022, we started receiving increasing FPL bills, in addition to our solar panel payment. I took a screen shot of our consumption and sent an e-mail each month we received a bill. We suspected it could be due to using more energy this year, compared to last year when the system was built. We then pulled every FPL bill in the last 12 months, and added up our total consumption for the year. Our energy usage this summer was lower than the last. Additional consumption readings revealed Blue Raven did not estimate our usage accurately. The system was designed too small.We have been communicating these concerns for six months with zero resolve. In November, a representative confirmed our system was not offline or broken. She then said it could be assumed that Blue Raven did build the system too small, due to underestimating our consumption. They offered to retrofit the system. Which only meant we could purchase more panels from them... She advised they essentially lay blame on the sales representative. There was no other explanation, and nothing else they can do. We paid nearly sixty thousand dollars for a product, that quite literally cannot provide what we agreed upon when purchasing it.

  

  Business Response

  Date: 12/02/2022

  We're sorry to hear that the customer is still receiving a utility bill. The customer's system is producing to our estimates and specifications, and per their installation agreement, we can only guarantee production, not offset. At this point, we are willing to work with the customer to provide a discounted retrofit project to match their usage and cover their bill in its entirety.

  Customer Answer

  Date: 12/07/2022

  Complaint: 18477410
  
  I am rejecting this response for multiple reasons:
  -          The system may be producing adequately to Blue Ravens estimates and specifications, however those estimates were done incorrectly by Blue Raven. The system does not, nor does it currently have the capability to, cover our annual energy consumption at the rate in which we agreed upon when purchasing the system. We agreed to purchase a system that would offset 105% of our homes annual energy usage. The system itself was designed too small, due to a miscalculation on Blue Raven's behalf. The system's maximum energy production is unable to cover the yearly consumption we agreed upon, at the time of its design.
  -          Additional panels should be added at no cost to us, until the systems production reaches the level of usage coverage we agreed to, when purchasing the system. We were advised the number of panels purchased would be sufficient. They would produce an amount of energy that would cover 105% of our consumption, based on the utility bills we provided, prior to the system being built. The Blue Raven sales representative stated via e-mail: I know we added a couple extra panels on top of the original proposal to make sure you had more. Based on what you have shared on the bills you sent, it appears compared to the solar and what is being used by the utility company, that things are short We agreed to purchase MORE panels than needed to ensure we would offset 105% of our consumption and have ZERO utility bill PRIOR to the systems installation.  
  -          I have reached out to Blue Raven no less than 20 times, with no response. I still have yet to be contacted directly by Blue Raven. No phone call, nor an e-mail back to resolve any of these issues.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/12/2022

  The system is designed and producing as stated in the home improvement contract that the customer signed on August 5th, 2021 (and relevant change orders). Blue Raven Solar is only able to offer guarantees on production, not the estimated offset, as customers' energy usage can fluctuate greatly over time. We are able to offer a sizable discount on a retrofit project, but that is our best and final offer.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Blue Raven Solar on 5/16/22 to install solar panels on my home. The panels were installed in July but after four inspections, the system has still not passed inspection and is not operational. *********** offered a rebate of $1,106 but I will ineligible for the rebate if my system is not operational by 12/15/22. After the last inspection, 11/9/22 the electrician for Blue Raven who was present at the inspection told me the system had passed. I found out two weeks later from the ****************** inspections team that this person lied to me. My system has NOT passed inspection. I have reached out to Blue Raven on multiple occasions and still haven't gotten a date for when my system will be operational (and turned on by ***********).

  

  Business Response

  Date: 12/02/2022

  We apologize for the delays surrounding the inspection. The project failed several inspections with the ****************** for inspector no-shows on their end, as well as arbitrary and unclear reasons. These failure reasons caused a dispute between the customer's *** and **********************, which the *** ultimately conceded to yesterday (December 1st, 2022) when we received the passing inspection outcome.
  
  Yesterday, our net metering team also called *********** and was informed that the customer's new utility meter has been set, and that the system is ready to be energized. We are still waiting for formal PTO documentation from ***********, but at this point the system is effectively complete.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday November 7th a ******* from Blue Raven Solar was strengthening the roof beams of my house. Somehow he fell through the ceiling of my upstairs and created a man sized hole in my ceiling. This is in addition to a foot sized hole in another room in my upstairs. I have contacted Blue Raven twice to no avail. No repair company has contacted me nor has Blue Raven given me any scheduled repair dates.

  

  Business Response

  Date: 12/02/2022

  We apologize for the delays, as our contractor has been unresponsive about scheduling these repairs. Fortunately, the customer had a preferred contractor who was avail be for scheduling same-week. He provided us with the quote, which we approved. We've also offered the customer $300.00 in compensation for the inconveniences, and will coordinate with them to have this sent out.