Complaints

This profile includes complaints for Blue Raven Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blue Raven Solar, LLC

  1403 Research Way Orem, UT 84097-6201

  
• 

  Blue Raven Solar

  200 N Fairway Dr Ste 180 Vernon Hills, IL 60061

  
• 

  Blue Raven Solar

  8000 W 78th St Suite 205 Edina, MN 55439

• 

  Blue Raven Solar

  3980 Quebec St Ste 120A Denver, CO 80207

  
• 

  Blue Raven Solar, LLC

  5319 SW Westgate Dr Ste 160 Portland, OR 97221

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite a previous BBB complaint Blue Raven Solar continues to delay installation of my solar panel project. They continue to not communicate with me on a timely basis. On October 25th I notified Blue Raven management that their financing group Good Leap was threatening to cancel the financing package if the work was not completed by 11/24/2022. On October 27th I received an email from a Laura Baxter stating that all the permits had been approved and that they would get the installation scheduled as soon as possible. That was the last correspondence I received from anyone at Blue Raven Solar. It is now 11/22/2022 and the project is not complete, the work orders that were submitted to sheet rock around the new electric panel, close up a trench in my yard for the grounding rod and clearing off the garbage have also not been completed. Blue Raven Solar continues to provide project timelines to me and then does not meet those timelines with no explanation. Since this is a 40K project I cannot afford to continue this work without the financing approved. I'd like either my contract voided with no penalty to me or for Blue Raven to resecure the financing and complete the project within 30 days.

  

  Business Response

  Date: 12/01/2022

  We apologize for the delays this customer has experienced, but our installation management has safety concerns regarding the weather, and the customer's metal roof. Our field team does not feel comfortable completing an installation on a metal roof during conditions where temperatures are near or below freezing, there is frequent precipitation, and humidity/moisture is high. As far as the financing, we worked with GoodLeap and have a credit extension that expires on May 14th, 2023.
  

  
  

  Our installation scheduling manager has attempted to communicate this via a phone call, but this was rejected, and the customer states he wants all communication done in writing. We were informed of this SMS text. This manager responded, explaining the safety concerns, and that we would like to proceed with the installation closer to the spring, once the weather is suitable, and also offered to discuss financial compensation for the delays. As of writing, we have not received a response from the customer. At this point, it is unlikely that we will have the project completed within the customer's requested 30 days, but we are willing to cancel the project without penalty if the customer decides to go this route.

  

  Business Response

  Date: 12/08/2022

  We apologize for the delays and inconveniences this customer has experienced. Our teams are expected to regularly follow up and communicate with customers, and we apologize that this expectation was not met. The primary delay stemmed from the main panel upgrade, which we originally assigned to a contractor. This contractor no-showed the customer several times, resulting in us cancelling the work with them and completing the MPU in-house. To our regret, this process pushed the project back by several months.
  
  At this point, cancelling the project without penalty means that we will waive the reimbursement costs for work we've already completed, such as permitting and the main panel upgrade. Generally, we would seek reimbursement for work performed upon cancellation, but given this circumstance, we would not fault the customer for cancellation. We would also waive the cancellation fee.
  
  As far as the installation, our operations and installation directors both reviewed this together and are offering a top priority installation by March 15th, weather permitting. If the weather allows for an earlier installation, we will coordinate to have this done. If the weather delays the installation further, we will continue to have this project as our first priority when scheduling for the next available day. Additionally, we will compensate the customer $2,000.00 with a settlement for the delays, if he decides to continue as a customer with us.

  Customer Answer

  Date: 12/13/2022

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that if the company issues a check now and proceeds with an installation by March that this resolution is satisfactory to me. If they only want to issue a credit then we will just walk away.
  
  
  
  Sincerely,
  
  ******* ******
  

• Initial Complaint

  Date:11/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam alert was approached by company after inquiring about solar on my house came in with proposal seemed promising and flaked out for over a months after promising two day turn around on final numbers. All this after doin a credit pull and a lot of personal information. Filing this for them to be investigated and help getting credit pull removed from my report. Inquired after seeing what is obviously now false advertising online stating government pays for you to get solar no money out of pocket

  

  Business Response

  Date: 11/22/2022

  This homeowner's project has been ongoing for less than a month and is still in the early stages. We apologize for any delays, as this was the first time we've worked with their utility company and their city, and we had to get additional approvals from our legal team before proceeding with the final design. The final design was sent to the homeowner on November 18th, and we have not received any change requests from the customer, per the email. Our design and engineering team is ready to begin the permitting process, and at no point have we received any request for project cancellation.
  
  As far as the tax credit, we recommend that the homeowner consult a tax professional regarding this. We do not have online advertisements stating that the government pays for homeowners to get solar, no money out of pocket.

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18438352
  
  I am rejecting this response because:

  As they are not direct advertising of government paying for Solar they are affiliated to the site that does advertise this by its choice of wording then redirects you to a local solar company. Overall poor response and communication from the company after promising a three day turn around on full quote and me having to initiate further communication on the matter simply want there cooperation on deleting all my information they collected and my credit pull to be removed from my credit report as I feel the whole process was handled wrong and rushed for my information and extremely poor follow up of the entire process.
  
  Sincerely,
  
  **** Solarz

  

  Business Response

  Date: 11/23/2022

  We are unaware of any partners or home service platforms that are advertising what the customer is claiming, but the customer is free to address this complaint with them if they disagree with the choice of wording. We have no control over how other websites conduct their own advertising.
  
  The design provided matches the original quote we provided in October. At this point, there have been no changes made to this quote, and unless changes are made, it is considered the full quote. Our teams have been following up and working on this entire project very frequently, and the project has been moving forward as expected. To clarify, our financing partners generally use soft credit pulls to see what the customer may qualify for. If they have questions regarding this, we recommend their reach out to their financier. If the customer is now requesting cancellation at this point, we ask that this be clearly and directly stated.

• Initial Complaint

  Date:11/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their sales rep introduced on 11/02/2022. Sales person sounded great and informative. I was presented a proposal. I requested more details, also the sales rep was claiming a very high (according to me) tax credit for the overall cost, to which he said that he would come back and clarify once a project plan has been established. He said he can definitely get rest of the details later but he would like to get the application started without having me to to commit to anything. He said that this allows the company to start preparing for the project while we are working out the details of the offer. ***** rep said that he will call me after three days to finalize the offer and authorize any forward progress. This I believe led to a lot of confusion later.**********, as also pointed out by other reviewers on this forum, three days were not enough for the sales rep to gather all the details. Unfortunately, he had to keep asking for more time from me to which I had no issue. Both me and the sales rep it wanted to understand the scope of the project and its cost before starting any work on it. On 11/05/2022 the same sales rep emailed me two different proposals. We could not agree to any of those proposals because some of the work being mentioned was not required or the cost was not matching up the expectations. We asked about more details and the sales rep said that he did not have an answer for some of the questions and would need more time to get the details.On 11/08/2022 we started getting emails from BRS about work authorization, permits, HOA authorization etc. Sales rep called on 11/14/2022 and asked whether "I wanted to proceed ?". I said no and wanted to cancel because of lack of information. (he could not get the details I was asking for) Sales rep said there would be a cancellation fee. I called BRS and they said the same. I stand confused because I was not asked before proceeding so why the cancellation fee ? Please resolve this confusion and waive the fee.

  

  Business Response

  Date: 11/22/2022

  Our customer advocacy manager has reviewed this and has waived the reimbursement fee due to the confusion and misunderstanding. The homeowner's project is now cancelled in full, with no outstanding balance owed.

• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Raven made two holes in my ceiling to inspect my attic prior to I stalling panels over two months ago and still hasnt sent anyone out to repair the holes. *** made several attempts, get getting told someone will be in contact with me this week, no one has repaired the damage.

  

  Business Response

  Date: 11/22/2022

  We apologize for the delays on the repairs. Our work orders team has reached out to another repair contractor, since our primary contractor was unresponsive regarding this matter. This new contractor informed us that they are reaching out to the customer for a repair assessment, and we will likely be proceeding with repairs through them once we receive the quote and assessment.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My solar I had installed by Blue Raven has a panel that is not working as well as the others, emphase who monitors my solar production send out another micro inverter to be installed as my system is warrantied for 25 years. We called customer service to get this warrenited part installed and they cannot even give us an appointment to replace this warrantied part without a prepayment of $150. My system.is warrantied for 25 years I should not be paying to have a warrentied part replaced.

  

  Business Response

  Date: 11/14/2022

  Per the customer's installation agreement, they have a service warranty of 2 years, and with the customer's system being at least ******* old, this was outside of that warranty. Unfortunately, the Enphase warranty does not cover the service cost of replacing a part that is incurred on the end of Blue Raven Solar. We discussed this with our work orders management who waived the fee since the customer went out of their way and made the warranty claim themselves, and were seemingly not aware of the 2-year service warranty. The service fee for this ticket has been waived, and a visit has been scheduled for later this week.

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18377548
  
  I am rejecting this response because:
  I have to wait and see if they show up for our service appointment to install the micro inverter.  They have a bad reputation of now showing up for their service visits. 
  Sincerely,
  
  *******************

  

  Business Response

  Date: 11/17/2022

  A service technician was able to go out yesterday and make the microinverter replacement. The module is now producing as expected and the system is no longer showing any errors.
  

  Customer Answer

  Date: 11/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar panels from Blue Raven & from inspection to install was a nightmare. The workers would show up when they were not scheduled to come. I would take off work so I could let them in & no one would show. Thats just the start, before panels where installed every body was calling me back making all kinds of promises that things would get better. After I got financed, panels where installed in December of 2021 they failed inspection twice, which delayed turning my panels on. My payments was starting in February so I called Blue Raven & was told they would compensate for the delay. My Panels didnt get energized until March 15 2022, so I called blue Raven to tell them Ive been paying my payments for the panels as well as paying **************** This went on for 4 months. So once I finally spoke to a supervisor I was informed I would be compensated for my double payments, missed time at work & yes lost production for one of the panels that never came on in March. Now I was getting the run around when it came to Blue Raven getting this panel replaced. They scheduled 4 ************* come out until the 5th time. Over this whole time I was being told I would receive compensation from different managers including work order manager once panel was fixed. I was told to send in dominion bills & pay lost for days I took off, which I did. Panel just got replaced October 21 2022. Now when I call to speak about compensation Ive been getting the run around by everyone at Blue Raven, No Return Calls!! I got a text message on November 4 2022 that lost production amounted to $150.00, but nobody in the work order department can tell me how they came to that amount. Then I had to call again, to be informed inspection department would handle other compensation but only $200. That covers nothing compared to the money I lost because of Blur Ravens incompetence when it came to getting my panels installed correctly so they would pass inspection & not having enough workers.

  

  Business Response

  Date: 11/17/2022

  We are sorry to hear about this customer's experience. We are offering the customer an additional $250 for their utility bills/loan payments, on top of the $215 they were offered by our inspections team. This $465 total has been submitted for approval and will be sent out by our accounting team as soon as possible.

  Customer Answer

  Date: 11/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  back in March when I started this process of getting solar. I cancelled my appointment. I received a letter from the retention team and they offered me an additional 12 months of payments. They later stated that I would not be getting the money due to the fact that I got a shorter payment plan of 12 years. I have a text message from the rep from ******** stating that I would be getting it. When they came to install the solar one of the employees fell and made a whole in my ceiling. They also make a whole in my basement for some pipes. The person they have repairing these type of things does not work on Fridays. It turns out that I am on Fridays and I did not want to take an additional day off (using my PTO) for them to fix something they did. I was told I could fix it on my own and I could get reimbursed. I emailed the invoice to Blue Raven on Sept 9th. Sent it to ******** on Sept 23rd. Spoke with Blue Rave on the phone on around 10/21 stating that I had not gotten the check, I received a call stating I would get the check next week. I got a message on 10/24 stating that the check had been sent on 10/10 yet when I called them on the 21st of Oct they had said it had not been sent. Anyway on10/24 they stated that I would have my check by this week. Still no check. I would like them to give me the additional 12 months of payments they said they would give me and I would like then to reimbursed the money they owe me for the damages they caused. The repairs were ******* and the additional 12 months was *******. I feel like the company has not gotten their money and really don't care about the customer

  

  Business Response

  Date: 11/10/2022

  Our retention & accounting team verified that a $2090.00 was sent and cashed for the retention payment. Our accounting team also verified that the $1,625.00 work order reimbursement check was sent but never cashed, and was presumably lost in the mail. This check has been reissued with tracking via *** and is expected to arrive today (November 10th, 2022). We will send this tracking information to the customer as a confirmation.

  Customer Answer

  Date: 11/12/2022

   
  Complaint: 18351481
  
  I am rejecting this response because:I did get the check for **** this was the total of payments for one year.  When I first started the process of getting solar with Blue Raven I back out.  I received a retention letter for an additional 12 months.  This is the part that is being denied.  I can also say that when I first started the process they offered me to finance the solar for 20 or 30 years. I did do some comparisons pricing and I found a better deal for 12 years interest free.  Blue Raven did match in the 0 interest for 12 years this pushed up my monthly payment over all because it was financed for a shorter amount of time.  It is not my fault that I decided to go for 12 years 0 interest.  They sent the offer stating that if resigned they would provide an additional 12 months at  1380.00. They later on refused to give me the additional ********************************************************************************************* a check of **** only. Again I do not think that it is my fault that I did price comparisons and got a better deal.  They should not send out retention letters if they do not plan to honor them.  
  
  Sincerely,
  
  *************************

   

   

   

   

   

   

   

  

  Business Response

  Date: 11/18/2022

  The retention check offers only applied to the active proposal, and the offer was voided once a change order was signed. We apologize for any confusion regarding this, but the 12 months only applies once and only to a single proposal.
  

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18351481
  
  I am rejecting this response because:  They should not make offers they do not plan to honor.  This a common practice that they offer additional incentives for customers to sign.  I will also state that once the company gets their money from the lender the customer service they provide if less then acceptable. 

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/23/2022

  We honored the applicable retention offer for the project, and the customer has been paid out accordingly.

  Customer Answer

  Date: 12/03/2022

   
  Complaint: 18351481
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Raven installed solar panels on my home last December. In July, one of the panels stopped working. I contacted Blue Raven and they said they would send someone out to fix the panel. Since that time I have scheduled 4 service calls. Three times no one showed up. One time a tech showed up, looked at my roof from the ground, declared that it was a two-man job, and left. I have called customer service and their service scheduling departments easily a dozen times. They have not once called me. They tell me that they only have one technician working in the state and they need to find someone else to help with the job. Also, I was told this is a two-man job because the panel in question is too close to the edge of the roof. In reality, I have a two tier room and the panel in question is in the middle of the roof with no more than a 6 foot drop. I have been told multiple times that a manager "is working" on my issue to never hear back. It has been FIVE months now with no response. I have a warranty on these panels that they will not honor. I need help!

  

  Business Response

  Date: 11/07/2022

  We are sorry to hear about the delays with this work order. This has been brought to the attention of our work orders management team. They were able to schedule a visit for November 8th to have this work order completed by a crew. For this work order, we will be replacing the microinverter in questions instead of filing a warranty claim, so we anticipate that the issue should be resolved during this visit. $100 has also been submitted for lost production and as an apology for the delays.

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop knocking on my door/ringing my doorbell. I have an obviously displayed no soliciting sign right by the doorbell. You've knocked/rang half a dozen times now in the last three months. You keep knocking, and I keep telling your guys to go away and not come back. It's different guys each time; you are obviously teaching this behavior. It's not ok.
  Say it with me: "I will not knock on doors or ring doorbells on houses with no soliciting signs."

  

  Business Response

  Date: 11/04/2022

  We are sorry to hear about this experience with our canvassers.  We've passed this on to our sales director so that this can be further addressed.

  Customer Answer

  Date: 11/14/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: You have not demonstrated that your company is interested in making any changes to your approach. Another one of your representatives knocked on my door again this morning. How do you get away with this? It's absurd. I'm attaching a ring doorbell screenshot of the THIRD representative from your company to knock on my door this month. Should I put up a sign in my front yard specifically telling your guys to go away? Would that even help? You're trespassing. This is not okay. 

  
  
  
  Sincerely,
  
  ***** *
  
  

  

  Business Response

  Date: 11/21/2022

  All of our sales teams are trained to respect 'no soliciting' signs. We would like to investigate these incidents further to make sure the homeowner is not contacted and that this is addressed with sales management, but are unable to do so without further information. If no further information is provided, we request that this complaint be closed.
  

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a horrible experience with Blue Raven. The workers damaged our new roof, made holes in many areas of the roof and covered some with caulking. They left garbage, caulking cans and large screws and metal scraps all over top of the roof and our driveway. They broke items on property. We have been trying to get Blue Raven to get someone to come fix the roof before it rains and the technician calls at the scheduled time saying he wont be able to make it. Its going to rain this weekend and we have holes on our roof. We called a supervisor and he doesnt call back. We will be seeking legal action.

  

  Business Response

  Date: 10/28/2022

  We are sorry to hear about the damage from this installation. We had a technician complete a roof assessment on the 26th, and this has been submitted to our team and work orders management to further assess. The holes were sealed by our installation crew, and we do not anticipate any leaks. Our work orders management will be reaching out to the customer to discuss repairs and/or remedies.