Complaints

This profile includes complaints for Blue Raven Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Blue Raven Solar, LLC has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Blue Raven Solar, LLC

  1403 Research Way Orem, UT 84097-6201

  
• 

  Blue Raven Solar, LLC

  448 E Winchester St Ste 475 Murray, UT 84107-8544

  
• 

  Blue Raven Solar

  5535 Fair Ln Ste A Cincinnati, OH 45227

  
• 

  Blue Raven Solar, LLC

  3901 W 86th St Unit 124 Indianapolis, IN 46268

  
• 

  Blue Raven Solar LLC

  10503 Timberwood Cir Ste 114 Louisville, KY 40223

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Met with my sales guy on 9/5/22. He was professional, knowledgeable, and informative. I signed some papers so I could get an estimate and they told me I had three days after I received my plans to accept or deny. My sales guy called a couple days after I received the quote and asked if I wanted to proceed. I explained I need more than three days (two of which were weekend days) to gather data and make my decision but if he needed and answer immediately then I had to say no. He said he could get me more time and that wouldn't be a problem. I did my due diligence and found another avenue to pursue and I let him know. Now I am getting calls, emails and text asking for $1300 for the estimate which they already informed me required only a few minutes to write up and mostly used information provided by myself. My sales guys seemed upfront and sincere so I don't think he was misleading me when he said I could have more time. I hope that whoever is further up the chain can remedy this misunderstanding so that neither myself nor my sales guy are penalized for an internal misunderstanding of policy. Thank you,****** *******

  

  Business Response

  Date: 10/26/2022

  We investigated the miscommunication and will be waiving the reimbursement fee for work performed. Their project is now considered cancelled in full, has no outstanding balance with Blue Raven Solar, and they can expect no further communication. Thank you.

  Customer Answer

  Date: 11/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2021, the sales rep for Blue Raven Solar represented that my solar panels would offset my utility bills for the most part. I was told I would only have to pay $5 a month to Idaho Power, except for occasionally it might be a little more depending on the weather. I gave Blue Raven Solar my past utility bills, so they could calculate how many panels I needed. Although I signed their contract indicating the solar panels would produce 7959 kwh per year, I was unaware of what that meant exactly and was relying on the sales rep to explain. He said my panels would provide coverage so essentially I wouldn't have a utility bill or only a minimal utility bill. However, that is not the case. My utility bills were only $5 for a few months in the spring and then they went up in the summer to $65, $75 and $85 per month. When I brought this to Blue Raven's attention they simply said the panels were producing the amount they said they would and I should have read my contact more closely. I did read my contract, but what Blue Raven left out is that my utility usage for the prior year had been 11,993 kwh . . . so they knew before I signed the contract that they were not selling me enough panels to offset the cost of my utility bills. I didn't know because I don't know how to read my utility bill or how to figure out if the panels would produce enough - I was relying on Blue Raven to let me know how many panels I needed. At NO time did Blue Raven inform me that I wasn't getting enough panels to offset my utility bills - in fact, they said I would be storing up electricity from my panels and they knew that statement was false as well. Since they didn't sell me enough panels to cover my normal usage, they knew I would not be storing up any extra electricity. I can't afford to get more solar panels and I wouldn't have signed the contract if I thought I was going to have a utility bill on top of a solar bill.

  

  Business Response

  Date: 10/20/2022

  The bill we were provided in the beginning of the process reflected usage much lower than 11,993 kWh/year the customer is now presenting. We have guarantees for production but not offset, since usage can increase, as we are now learning in this case. The system is performing to specification and as designed, given the usage provided to us. We can offer a discounted retrofit to the customer for additional panels, but we are unable to make any adjustments to the customer's current billing.

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased solar panel system from Blue Raven, but instead of the estimated ***** days to system turn on they took almost 8 months to get it to the point it could be turned on, and started charging me my monthly payments for a system that was just sitting there.

  

  Business Response

  Date: 10/12/2022

  We are sorry to hear about the delays with this project. A member of our inspections management team investigated, and will be having 4 months worth of the customer's loan payments covered for the delays. This will be sent out in the form of a check via ***** since we cannot pay the financier directly. This manager left the customer a voicemail to inform them of this offer.

• Initial Complaint

  Date:10/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18th of this year, I entered a contract (Installation Agreement) for a solar system with Blue Raven Solar. The first words on the agreement say, "You're going to love it!" - so far, I have not.As of October 4th, I still do not have an installed, usable system. I have had 5 scheduled "final" inspections - for 2 of them, Blue Raven failed to send a representative to the inspection, and the county failed the inspection as a result. For 1 of the scheduled inspections, there was remedial work to be done. For the 4th inspection, Blue Raven was unable to provide a representative (for the 3rd time out of 4). Today was supposed to be the 5th attempt at finishing the final inspection. A Blue Raven representative called to inform me that several of the items that caused the failure when Blue Raven *did* send someone out for the inspection had not been scheduled or completed.Each time an inspection is scheduled, I have to stay home from work because a portion of the inspection needs to be done inside of my home. This is wasteful of my time. Blue Raven's lack of coordination and inability to manage this project is costing me money.I would like the project to be complete and for Blue Raven to compensate me for the time they continue to waste by scheduling inspections that they aren't providing support for (by not showing up and by not completing items that caused previous failures).

  

  Business Response

  Date: 10/07/2022

  We are very sorry to hear about these issues regarding the inspection process. A member of our inspections' management gave the customer a call to inform them of the upcoming visit for correction work, and offered a concession for the inconveniences they experienced. This manager noted that the customer accepted this, and that the inspection will be ready to schedule once we have the corrections completed on Tuesday.

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first agreed to solar panels on 04/2022. They have not been installed properly by the company. I am now paying for Solar and power. They have not contacted me to tell me when install will be completed. I dont even know if going Solar will save me money like they said it would! I feel scammed. I am now indebted to a company for $25,000 and not receiving the service theyre tech came out twice to fix it already and it is still broken. This is too much to text I can explain further if needed. They have not completed the meter at this point and installed the wire to the meter wrong! They didnt even believe me when I told them the power company said that

  

  Business Response

  Date: 10/07/2022

  We are sorry to hear about the delays with this project. The project is currently pending PTO from the utility company, which is not within the control of Blue Raven Solar. Our net metering has been following up with the utility company weekly, and we are expecting an answer later this afternoon, pending a call to them. Our net metering/utilities manager has noted that there is nothing that we've've been made aware of that would require utility work. Once we have PTO, the system will be ready for energization.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am opening a new ticket in addition to a previous ticket #********. I closed that because I did speak with Blue Raven and they scheduled a tech to visit to fix the problem and reassured me we would get reimbursed properly.Since then, they have not done anything. They did have a tech come out but nothing is working still. I have reached out to them and have not received a reply. We were told we would be reimbursed $79 and $624. I received 2 checks from BRS. One for $100 for "ecobee reimbursement" and $375 for crew damage.In addition, our system is not working and not energized. We have gotten utility bills the past 3 months because of this. I talked to enphase who partners with *** who gave me the following information about our system. We are in stage 3 of the installation process. Stage 5 is when the system is live. I need permission to operate, build array for communication, and there is no system verification. I can't see any information because the system is deenergized. The system was installed in early spring so this is ridiculous on the lack of communication and how unprofessional BRS has been. Zero communication and the only time I got a quick response, was the last time I opened a BBB complaint. I will be sure to leave this open until my system is working properly.

  

  Business Response

  Date: 10/03/2022

  Our team was able to diagnose and resolve the remaining communication/production issues remotely. The system is now energized and performing to specification. Our work orders management will be reaching out to the customer to offer a total of $1,200 to cover the remaining $328.00 from the **** work order, and the rest for lost production due to delays in energization.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2019, we finally got the installed system up and running and it was operating as we were told. In April 2022, we received notice from the Enphase application that 15 of the 30 + microconverters were not working. I've made phone calls to the ** offices in ****** and *******, **, sent emails through the web-sites asking for help; two technicians have been to the site# ******* and the last one (September 6th 2022) stated that the microconverters need to be replaced and someone would be in touch soon. Our electricity bills are no longer under a $100, but now approaching $200.00, back to where we were before the panels. We were promised a 25 year warranty on our $40,000 investment, but cannot get anyone to resolve the issue. Why "Go Green" if this is what you get in return?

  

  Business Response

  Date: 09/28/2022

  Hello,

  Our work orders management has been made aware and has addressed this. They've scheduled a visit for October 11th, and they have reached out to the customer to let him know.

   

  Thank you,

  ****

  Customer Answer

  Date: 09/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Raven has done a horrible job of communicating the install process. It took 3 months to get oermits, oaperwork signed. Blue Raven kept having us resign paperwork because they lost it. Finally 3 months later they came to install, it took 3 weeks and still missing parts to the system. Passed inspection from county and still not rolled over to the solar . When asked they continue ie to give us the run around. All the crew sent out never where the same each day and they neve new one they were doing. Panels were out in not square, called and complained and never sent out another person to fix. Finally sent out a person to fix and they say they had never installed the type of system being installed on our house. We are missing clips that are suppose to keep the panels in place. This has been the worst experience with a company and we are looking into legal situation with this. Our system is over 100K and I expect a system and service that works and is willing to address your concerns . This company is horrible, unorganized, and no follow through on their communication.

  

  Business Response

  Date: 09/23/2022

  The overall process time was due to the size of the system and the scope of work. All of our paperwork is digitally handled, but any changes that need to be made are to be approved and signed by the customer, hence the number of documents that had to be signed.
  
  Our work orders management reached out to the Regional Installation Manager and confirmed the work to fix the panel aesthetics has been completed. Management will be reaching out to the customer to address any further concerns.

   

  Thank you,

  *****

• Initial Complaint

  Date:09/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally contacted Blue Raven Solar as one of 5 companies when I was soliciting quotes for a solar system installation including a battery backup. Blue Raven's initial proposal did not include a Battery system, and I had decided to go with another company when their Sales Rep contacted me, and submitted a revised proposal that did include a Battery, so I agreed to proceed.Communication was always a problem, it was difficult to get feedback from the Sales Rep, and there were inconsistencies between the Cost listed on the proposal, the installation agreement, and the financing documents. I contact the sales rep to talk through these inconsistencies, and he assured me that I was getting a system with a battery backup, as requested. I made it very clear that this was an absolute requirement.The installation agreement that I received and signed included information on the battery backup system that I thought was being installed, but this agreement did not include an itemized list of equipment. The system that was installed is not what I requested or thought I was getting. I contacted the *********** in Utah, and was told that there was nothing they could do but sell me a battery backup, at additional cost. I attempted to contact my sales Rep, and received no feedback or follow-up.I feel that the installation agreement was misleading, and the personal communications with the Sales Rep were fraudulent. I request installation of the Battery, as agreed, or removal of the system and cancellation of the contract.

  

  Business Response

  Date: 09/21/2022

  Hello,
  After investigating this customers project, there was a miscommunication about the project proposal. The customer did not sign an installation agreement that included a battery, but instead an installation agreement for a system without a battery. There is a clearly designated section where a battery would have been called out, but there is no battery listed on the signed document. Since the time the customer signed this installation agreement on 7/25, Blue Raven Solar has paused additional battery installation to focus on improvements to our process. Due to this pause, we have offered the customer a settlement agreement consisting of a 3rd party work release which will allow them to have a 3rd party install a battery for them while maintain all of Blue Raven Solars warranties on the rest of the system. We have also offered an additional $2,000 concession that the customer can use towards a new batter if they wish. We have also offered to cover the first two loan payments as the system is not yet energized. The customers system has been fully installed and passed inspection, as the ******************** does not require an additional inspection once the system is installed. We will be having a tech go to the customers home to assist in finalizing energization with them so they can begin powering their home with solar energy.  This is Blue Raven Solars best and final offer.
  Thank you,
  *****

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18027637
  
  I am rejecting this response because: I believe that this business intentionally misled me about their willingness and ability to meet the technical requirements of my project, and that this constitutes a deceptive business practice and predatory sales tactics.  I consistently stated, in all communications with representatives of this company, that a battery was an absolute requirement for my project, and I was not interested in a system that did not include a battery. I repeatedly followed up with the Sales Representative about inconsistencies between the the project proposal and financing documents, and I was assured by the Sales Representative that my proposal included a battery. During my communications with employees from the main office in ****, there were always inconsistencies between the information they had, and what I was being told by the Sales Rep. I believe that the Sales Rep knew the company could not meet my requirements, and he intentionally misled me in order to make a sale and earn his commission. I think it is very suspicious that the company stopped offering batteries so soon after my proposal was finalized, I don't think that the Sales Rep ever intended to include a battery in my system.
  

  The installation agreement did include an informational section about the battery I thought I was purchasing, but the entire document was confusing, contained contradictory information about financing, and did not clearly list the equipment to be installed. The system that was installed is also larger (and more expensive) than the system I requested, it exceeds my usage requirements for the majority of the year - once again, this company intentionally misled me by delivering a different system than what I thought I was purchasing, and which doesn't even match their own Engineering estimate.
  

  Rather than accepting responsibility and honoring the agreement made by their representative, the company is trying to bully me into accepting a system I did not want, and not providing adequate compensation for me to meet the original project requirements through a 3rd party vendor.

  My initial demands still stand, I want the company to honor the original agreement and provide a battery, or I want a full de-installation of the solar system and cancellation of my financing contract.
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/04/2022

  The customer signed an installation agreement that detailed the installation, and showed that a battery was not included. Proposals for a battery were created, but not signed in any agreements for this customer's installation. At this point, we have made our best and final offer.

  Customer Answer

  Date: 10/05/2022

   
  Complaint: 18027637
  
  I am rejecting this response because:

  This business used predatory sales tactics to promise me a product they could not deliver, lied to me about what system they were going to install, and sent me a misleading document to sign, and they refuse to honor a verbal agreement made by their representative. At this time, the installation is still not complete. I will not pay, and the company is free to remove their non-functional equipment from my roof.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/07/2022

  At this point, the system is effectively completed, and is only pending formal PTO (permission to operate) from the utility company, but is ready for energization. Again, none of the signed documents contain any details regarding a battery installation for this customer's project. The installation agreement signed by the customer clearly outlines the scope of work, equipment to be installed, the system size, and the cost of the system. The battery section is blank because it was not applicable. The customer was also emailed a copy of the final design prior to permitting, and did not express any dissatisfaction with this. Per the installation agreement and final design email, if the customer does not request any changes to the signed and proposed final design within 3 days, we begin the permitting process since no changes need to be accounted for. We've made our best and final offer and are considering this complaint closed.
  

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18027637
  
  I am rejecting this response because:

  This message is false. When I received the final proposal, I did have questions and concerns, and I followed up with my Sales Rep by phone to discuss my concerns, before signing anything. The Sales Rep assured me, via phone, that my system did include a battery. To reiterate, this conversation happened before I signed the final proposal and the installation agreement.

  I still consider the installation agreement to be misleading, because it does include an informational section on the battery I thought was going to be installed. The Company's repeated insistence that everything was clearly communicated up front and that I should have understood what was being installed is disingenuous.

  This Company engaged in predatory Sales Tactics - by promising me something that they had no intention of delivering, and in Deceptive Business Practices - by refusing to honor a verbal agreement made by their Representative and then blaming the customer for a "miscommunication", by signing misleading documents.

  The system has not been functional since it was installed. I, as the customer, do not consider the system to have been fully installed, therefore I do not consider this contract to have been completed in good faith.  As the Company is in breach of contract, I am refusing to pay, and I have notified the financing company, Good Leap Solar, to that effect.

  
  Sincerely,
  *****************************

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously sent a complaint on 7/10/22, the complaint ID was ********. I was told by the business to wait a few months to see if my solar production improved once they sent a technician out to repair my system. It has not.Here is what I sent to them today:We have spoken a couple of times on the phone and via the BBB complaint I filed about my Blue Raven experience, and I wanted to reach back out now that you've sent a couple of people to make adjustments to the system at my house and it has been long enough to see if it actually fixed my problem.The technician who came out was able to replace and fix the breaker tripping issue that was caused by the retrofit install. Thank you so much for that! I really appreciate it.Unfortunately, I am still receiving massive power bills, even when my usage has decreased. My most recent bill was for $125, the one before that was $141, and the one before that was $171. There has been plenty of time for the solar production to improve these costs, but it has not done so. In addition, two other adults who were living in the home (and using power) moved out a month ago. My usage has decreased, but it is still not offset. It honestly feels like the solar panels are not making a difference in my bills AT ALL, and haven't been since they were put up in 2018.I was told this retrofit would offset my use by 115%. (Though I was also told it would be a 108% offset on my initial install) I insisted - and paid for - an extra panel on top of that because I wanted to be more than completely offset. Still receiving >$100 power bills is completely unacceptable. This has been going on for years now and if I'm honest it kind of feels like I've been tricked or scammed. I know that's not your personal fault, but can you please help make this right? I would like either my outlay of more than $30,000 (17k in my initial install, $1000 to move some panels after that, and 12k for this refitting) refunded entirely. Repair would be OK too.

  

  Business Response

  Date: 09/16/2022

  Our work orders manager has been in contact with the customer regarding this. We also investigated this even further recently, and we do not believe that the customer's usage/billing issue is attributable to our solar installation and/or the performance of the system. The customer's production exceeds the bills they have provided us, and it is unclear why this customer is still receiving utility bills for excessive usage, even after a retrofitted system. Performance or installation quality issues have been ruled out on our end due to all of these factors. We are reaching out to the customer to coordinate a visit with a utility technician from their power company at the same time as one of our technicians. Both technicians will be on-site to troubleshoot the issues since they are potentially related to the interconnection/meter.

   

  Thank you,

  ****

  Customer Answer

  Date: 09/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is s a good start. I will resubmit a reply once their technician has come to the house and fixed the problem.
  
  Sincerely,
  
  *******************************