Complaints

This profile includes complaints for Blue Raven Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blue Raven Solar, LLC

  1403 Research Way Orem, UT 84097-6201

  
• 

  Blue Raven Solar, LLC

  448 E Winchester St Ste 475 Murray, UT 84107-8544

  
• 

  Blue Raven Solar

  5535 Fair Ln Ste A Cincinnati, OH 45227

  
• 

  Blue Raven Solar, LLC

  3901 W 86th St Unit 124 Indianapolis, IN 46268

  
• 

  Blue Raven Solar LLC

  10503 Timberwood Cir Ste 114 Louisville, KY 40223

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar panels installed by Blue Raven Solar in August of 2024. About 2-3 days before my installation, they informed that that my financing fell through because their parent company, *********, was going out of business. I was given a new interest rate that was much higher. They did a price adjustment to the panels to try to account for this, but the price adjustment this not account for the loss of tax rebate money I would receive as part of the solar project. To account for this, they agreed to issue me a check for $2000, to be given within 30 days of project completion. So I should have had this check in hand by early September of 2024. I have called BRS many times, and have even spoken several times to the manager that agreed to issue the $2000 check. I also have an email saying that a check had been mailed to me in October, but had to be cancelled. It also states that a new check would be "overnighted" to me. I have never received either the first check they say they sent or any subsequent check. They told me in early January that is would be written and sent within a week. I still have no check or any kind of plan as to when I will receive it. I also want them to apologize for misinforming me that I would get a 30% tax credit for a re-roof project that was needed before my solar install. I have email showing me how much tax rebate I could expect for doing the re-roof project. I have since learned that this is completely false information, and need assurance that other potential customers will not be a victim to the false info as I have been. This resulted in loss of in the neighborhood of $7,000 that I was expecting to get back on my re-roof project.

  

  Business Response

  Date: 03/07/2025

  We apologize for the delays and miscommunications regarding your $2,000 check. Our banking institutions have not been set up to send money in a timely manner since the recent acquisition. This promised payment will be top priority and we will keep the customer informed of the status.
  Additionally, we apologize for any incorrect information regarding the tax credit for the re-roof project. We take accuracy very seriously and will ensure that our team provides clear and correct information to all customers moving forward. Feedback will be given and training issued to prevent this from happening in the future. 

  Customer Answer

  Date: 03/09/2025

   
  Complaint: 22988645
  
  I am rejecting this response because:

  My filing of this claim with BBB is precisely because I have received this same response from multiple people at BRS for many months now, and saying that I will be a "top priority" is completely hollow.  I've been told this be everyone I've ever talked to at ***, but no one has ever said what it means to be a top priority.  Furthermore, it is very clear to me that I have been lied to about this issue many times.  You say that your banks are not set up efficiently process these payments.  I have been told by more than one individual that starting back in January these concession checks were being written, so how is it possible that a "high priority customer would have not received a check by now if these checks are being written?  Also, I have emails from *** saying that my check was mailed, then cancelled, then a new check would be "overnighted" to me, another lie. Will you be ok with me not paying my monthly payment for the panels, which are financed through ***, because I claim that my bank about isn't "set up right?" No, it's unacceptable all around.  

  The only acceptable response must include a timeline," e.g. "Check will be issued by March 15."  It doesn't have to be the 15th, but it should be soon, like within a month. "Top priority" is a means of blowing me off yet again.  I have been very patient and understanding up until this past January.  No longer.  *** has contract with me to received a check 30 days after project completion.  You are in breach of that contract. We are now six MONTHS beyond that.  Make it right by establishing a HARD deadline (in the near future) that I will receive this check by. 

  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 03/14/2025

  The check for the customer will be sent in the mail by Friday of next week. A tracking number will be assigned to the envelope and sent to the customer so they will be aware of the status of their check. We will alert the customer when the check is ready to send and inform them when it will be sent so there is no confusion.

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  If I do not receive notice of the check being sent by the agreed upon time, I will reopen the case. 
  
  Sincerely,
  
  ******** ********

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 22988645
  
  I am rejecting this response because:
  Hello, I need to reopen this complaint.  I agreed to the terms that the company laid out, and as I suspected they failed to follow through.  They agreed to send me tracking info for a check for the agreed upon amount by last Friday, and I got nothing.  I called the company to make sure that I did not just somehow miss the tracking number.  They had no number or info regarding a check.  Please reopen this complaint for me or let me know what I need to do to reinstate this complaint.
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 04/07/2025

  There were some miscommunications regarding the funds owed to the customer, which are currently being addressed. The customer will receive the amount due, and once a clear timeline is established, we will provide an update to ensure accurate expectations are set. Blue Raven apologizes for not meeting its initial commitment and is taking steps to ensure more consistent and transparent communication moving forward.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 22988645
  
  I am rejecting this response because:
  

  First of all, what communication issues came up? I would like details of why, yet again, you were not able to hold up your end of an agreement.  Communication has been the problem the entire time, so please tell me how we went from your last response giving me a specific day for the check to be sent to this, right back to square one, with no date or plan of any sort.  The entire reason for this claim is because you keep putting me off with meaningless statements like communication problems.  Let me be really clear again: I WANT A SPECIFIC DATE THAT IS IN THE VERY NEAR FUTURE THAT THIS CHECK WILL BE SENT.  You are over 7 months after the promised date for receiving the check.  I want a clear plan, no platitudes. You have had 7 months to figure out a timeline and have lied many, many times in the process.  Also, I want the name and contract information for a point-person in the company to communicate with rather than a nameless individual.  You have my email and phone number to send this to. 

  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 04/16/2025

  Blue Raven has confirmed that a check in the appropriate amount was originally issued in October, according to our records. We are currently finalizing the process to reissue the check, as this requires a different approach than issuing a new payment.
  A designated point of contact has been assigned and will be reaching out shortly to assist. While we do not yet have a confirmed date for when the reissued check will be sent, your account manager will be able to provide updates as the process progresses.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 22988645
  
  I am rejecting this response because:

   

  As I have stated multiple times in previous communications, the only acceptable action on the part of Blue Raven Solar is to give me a date in the very near future that a check will be sent.  More promises of "looking into things" etc, is what has been said all along and it has amounted to nothing more than 7 months of you failing to uphold your contract with me.  In regards to your statement that a check was sent in October- that is not true at all, and I have the emails to prove it.  I was told that a check was sent, but the email states that this check had to be canceled due account changes and a new check would be sent out the next week.  This never happened, so I don't know why you would even mentioned this check that I never received.

  Send me a check very soon with confirmation.  This is the only acceptable response.  

  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 04/28/2025

  After discussing this with the point of contact for ********, it was stated the compensation request is expected to be sent this Friday.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our photovoltaic production system from blue raven in 2017. The system had a 20 year warranty on materials and a 5 year warranty on labor. In 2020, we had our roof replaced, and the panels had to be removed and reinstalled. Since that time, we have had intermittent issues with our gateway reporting accurately, as well as dropping completely several times. We have also had several panels that have intermittently dropped off and not reported. We typically get notifications that our system is not producing on the best days for production,and when we happen to be far from home and unable to reset the connection. We had blue raven come out and check the system multiple times while it was stile under both material and labor warranty. None of the people who came out when the system was under warranty did anything on the roof, and would only tell me that it was due to the gateway being too far from my router. Over the past year, we seem to have more amore intermittent problems. We finally called to schedule a service appointment, and had to pay $349 up front for blue raven to even write a work order. After paying th money for them to write a work order, I had to wait a week for them to call back and schedule the actual service. It was snowing the day tge first tech arrived, so he could not do any work on the roof. He showed me where to connect a data cable to the gateway, told me there would be no charge for that visit and advised me to reschedule. Blue raven scheduled another tech for the following week, but it snowed again. I called to reschedule, but they sent another tech anyway. This tech also did absolutely nothing on site. This morning I got an ema8l from blue raven asking me for an additional $460 to schedule 2 techs. I already paid the $349, now they want an additional $460, and they haven't even done any work. Since they refused to actually investigate any of this while the labor was under warranty, I find this business tactic to be extremely dishones

  

  Business Response

  Date: 03/05/2025

  Blue Raven provides a two-year warranty for our customers where-in all tech site visits will be of no charge. Beyond this period, any service requiring a technician visit will incur a fee. Our technician visits include a comprehensive diagnosis of the issue and, when possible, same-day resolution. If a follow-up visit is necessary, the initial visit will ensure we gather all the information required to complete the repair efficiently the next time. Service fees are determined based on multiple factors, carefully considered to ensure a fair and reasonable price for the expertise and work required. We remain committed to addressing the issues with the customer’s system, and our Work Orders department has provided clear guidance on the steps they can take to proceed.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several phone calls within a 10-15 minute time period requesting an appointment to give me a quote. The company continued to call after I expressed my disinterest and after they established I was not even eligible for their program.

  

  Business Response

  Date: 02/24/2025

  Our teams have been informed, and phone calls to the customer will no longer take place. However, if any calls continue by chance, we kindly ask the customer to email us at [email protected] so we can quickly address the situation.

  Customer Answer

  Date: 02/24/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Raven is a scam. DO NOT GO WITH BLUE RAVEN. SAVE YOURSELF. ** promised 18 checks monthly from the first month. Our first check date was May 1st 2024. so far we were supposed to receive total of 9 checks and expecting 10th. We have seen 5 checkes so far.-Date is not consistent -Excuses from BR everytime I call is the same. "We change the bank, check is coming your way should be sent out next week"-Check gets declined. you can't even deposit. ***************** manager named **** has all sorts of excuses on email. So from October, check was cancelled, 1 came months later, and since I heard "you will have all pack pay check coming in Jan. your check is being sent out next week. I haven't seen a dime. Speaking of back pay, the manager promised that back pay will come in Jan,. all missing back pays which now soon to be 5 checks. but that also didn't happened and the last email, this manager changed his words AGAIN saying you will get 18checks, back pay will just go at the end of18month." Don't suffer. ** has no intention to pay the customers, have no clue if the bank change is even real. ** needs some legal action towards them regarding all this missing back pay. This is unbelievable. We are not playing with 10 dollars amonth pay, even that though, if you promised your customers you should really keep your words with contract. So sick of their incompetency. AWFUL SCAMMING BUSINESS

  

  Business Response

  Date: 02/23/2025

  Blue Raven was acquired in the recent months due to our previous parent company filing for bankruptcy. This bankruptcy filing caused our funds to be frozen and our ability to send checks was temporarily on hold. We have now finalized our partnership with a banking partner so all scheduled checks will be sent on time. We will look into all missing checks to ensure the customer receives all due payments.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22936624
  
  I am rejecting this response because:

   

  I have been listening to the same excuse. bankrupt, new payments, back pay.. over 6 month. I dont trust this business's respond until i see all my back pay check in one check in mail. 

  I also need the CLEAR DATE this time WHEN you will be sending those checks. I am so sick of hearing "next week, next month, soon" from Blue Raven. 

  Send me all the missing checks of over 5 months now, I haven't seen new check in mail over a month again. 

  Contract is contract, GIVE CUSTOMERS ANSWERS WITH DATES!!!!!!! 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 03/05/2025

  Blue Raven received the checks for our customers today and has been manually preparing them for mailing. These checks cover one month of payments, and moving forward, any missing payments will be included in the next batch for the customer. I will ensure that all outstanding and future payments are accounted for in the upcoming distributions, eliminating any issues or concerns moving forward. The checks will be mailed within the next few days and should arrive within one to two weeks after being sent. The next batches check will be expedited for quick reception.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delaying/refusing to refund deposit after cancelation:
  
  6/21/2024: I signed the contract for a solar system and paid a $33,407.50 deposit. I was told the project would be completed in about two months. For five months there were delays and minimal communication.
  
  11/20/2024: I reached out to see if they could verify it would be completed by the end of the year because of my concern with the new congress/administration and what they will do with the tax credit. They spent three weeks trying to determine if it could be completed but I was told my project wasn’t a high enough priority to finish by the end of the year.
  
  12/11/2024. I terminated the contract, and I was told it would take two to three weeks to receive the refund. After a month, I contacted them, and they said they were moving banks, and it would likely take a few additional weeks.
  
  2/6/2025: It’s been almost two months, and they still refuse to refund my money. If this behavior is not illegal it should be. I have lost over a thousand dollars in interest on that money while they have held it, and of course there will be no compensation even considering they were almost six months behind schedule. They even charged me a $1,215 fee to cancel. The fact they didn’t have a contingency plan to adequately handle financial transactions during their bank switch is astonishing.
  
  Six-month delay, poor communication, high fee, withholding money. I strongly encourage others to find a different solar provider.

  

  Business Response

  Date: 02/14/2025

  Blue Raven is finalizing a transition to a new banking partner, which has temporarily halted payment processing. We expect to complete this transition within the coming weeks, after which all outstanding payments and reimbursements will be promptly issued, if there are any complications customers will be made aware. Additionally, unforeseen supply chain disruptions with Tesla products have impacted installation timelines and were the cause for delays.  

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/11/24. I signed 5990 home improvement contract for solar panels and was told main panel would be upgraded as part of my contract and many other promises was made. From that date Ive had numerous change orders sent to me to sign (7120, 8104, 1673). Finally someone came out on 1/28/25 to do a meter upgrade and not the main panel upgrade that was promised on 10/11/24 when we negotiated the contract. I would like to move forward but only if what was negotiated and promised come to pass.

  

  Business Response

  Date: 03/07/2025

  The customers installation did not originally include a main panel upgrade, as it was determined to be unnecessary during the initial planning phase. However, we can accommodate this work as part of the installation if desired. Please note that this will extend the overall timeline and incur additional costs due to the increased scope of work involved.
  A meter upgrade was included in the original scope and has been successfully completed. However, the work required for a panel upgrade is more complex and will result in additional charges. We are happy to proceed with this upgrade and will provide updated pricing and financial documents for review and signature to move the process forward.
  

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22910416
  
  I am rejecting this response because the main panel upgrade was included in the original agreement. After you did a site survey 2 different times is when you determined I didnt need a main panel upgrade. At this point you couldve told me you were upgrading the meter only but instead all I get from you is Lies And Deceit!! Not to be trusted at all. Be Aware Of This Company!!!!
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 03/19/2025

  Blue Raven is prepared to complete the work the customer is requesting; however, due to the scope of work involved, it will incur an additional cost. If the customer confirms that they would like to proceed, we will be happy to accommodate their request. However, a Main Panel Upgrade is not necessary for the installation of the solar panels, as the existing Main Panel is capable of supporting the electrical load. Additionally, proceeding with a Main Panel Upgrade would extend the installation timeline, as it would require new permits and design adjustments. We apologize if there was any miscommunication regarding the Meter Upgrade which was completed successfully and would request the customer call our support department if they choose to move forward with requesting an MPU be completed. Blue Raven would not suggest this work be done but are willing to comply if that is what the customer wishes.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On about January 9, Blue Raven Solar completed a solar panel installation on my home. the process was a slow one with many delays, but that is not my complaint. On October 21, 2024, approximately, I paid them a deposit of about $35,600 which was meant to be a 40% deposit for all the work they were going to do. Subsequently the total cost dropped to about $29,000- probably before November 15. I asked them multiple times once the scope of work dropped so much to refund the excess but they never took any action. Due to missed deadlines on the companys part, they subsequently provided me with yet another price reduction so that the total out of pocket now is about $26,000. But since January 9, when the work was completed, Instill have not received a refund. I estimate that they owe me between $8,000 and $10,000. I have contacted them by phone and email many times- probably as many as ten separate times. About ************************************************************************************ not later than January 21. Still have received nothing. Can you help me?

  

  Business Response

  Date: 02/12/2025

  Our accounting department is currently processing the electronic transfer of the **** funds, which is expected to be completed today. In the event of any delays, the customer will be contacted with an updated timeline for the transfer.

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has failed to pay monthly to me as a consumer of a product. They signed a contract stating that they wild send payment monthly and are not 2 months behind. This has happened multiple times. They need to be brought current and to stay current.

  

  Business Response

  Date: 02/06/2025

  Due to the challenges encountered during Blue Ravens recent acquisition by Complete Solar, there have been delays in processing payments as the resources previously available for distribution were no longer accessible. To resolve this matter, I am working closely with our accounting department to issue the outstanding and remaining payments to the customer in a single lump-sum check. This is intended to prevent any further inconvenience. Additionally, I will ensure ongoing communication with the customer to keep them informed of the progress and provide transparency throughout the process. I have a meeting with our accounting team to determine the possibility of making this happen.

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024 we had two sales representatives from Blue Raven Solar show up and ask to talk about solar. At this meeting they asked us to sign a document so they could move forward with inspection. We said we were interested but not 100%. They didn't show us what we were signing only pointed to the lap top to sign. We had no idea it was a contract nor were we provided with a copy of this contract. We then asked three different times this doesn't mean were locked in and we can still cancel for free? The sales representatives multiple times said it's free to cancel up until the panels are actually installed on your home. The sales representatives lied to our face and what we signed was a contract that wasn't provided to us. In this contract was a fine print of a cancellation fee of $1215. We cancelled with them due to many red flags. They had to come pick up panels they dropped off in our drive way, but we never installed the panels so we expected to never pay a fee as that is what we were told! We explained this entire scenario to their management over phone calls months after we cancelled as they called us saying we owe a late fee and we were shocked. They did not care that we were lied to and basically said we should have read the fine print of the contract, even though we explained we were not provided this contract and we were told it was free to cancel by two of their sales representatives. They then emailed us a copy of this contract after it had been months after cancelling and after this phone call with them. This was our first time receiving the contract. We then never got an invoice or anything in writing from them until today January 29th, 2025 for the cancellation fee. We paid it as it said we only had 7 days to pay it. They told us today on the phone the sales representative was fired, so they fire the employee for lying to us and still made us pay the late fee.

  

  Business Response

  Date: 02/06/2025

  At Blue Raven Solar, we ensure that every customer is informed of our cancellation policy during the introductory call with our corporate office. During this call, we clearly outline that customers have 10 days after the final design is approved to cancel without penalty and I did confirm this was discussed in the customer's intro call. While we do assess each situation individually and may waive fees in certain cases, this is typically based on the timing of the cancellation relative to the end of that 10-day period.
  
  In this case, the cancellation occurred just prior to installation, after materials had already been delivered to their home and required retrieval. Given the stage of the process and the work our teams had already invested in the account, we stand by the cancellation fee as a fair charge. The terms of this policy are clearly stated in the contract, in addition to the information provided during the introductory call.

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22873057
  
  I am rejecting this response because:

  We do not believe they had this phone call and discussed a cancellation policy with us. The first time we had heard of this cancellation policy was over 90 days past the day they picked up the materials from our house. Also, our main form of communication was between their two sales representatives who we informed we felt they were ******* everything according to the timeline they told us to expect and we continued to ask for reassurance that we could cancel up until before they get installed on the roof. Again, what we were told on the first day of this company showing up door to door at our house and coming in our house to get us to sign a contract that we did not know was a contract stating all of this. We were not showed what we were signing nor provided a copy of the contract until months after pick up when corporate called us about the cancellation policy. We believe their tactics and methods of getting people to sign a quick form in their own home so that they could "get them a full quote," while not explaining or providing the fine print of what we were signing is contract fraud. We will pursue this complaint with the attorney general of Michigan so that future customers can be protected. We will ensure people in our area are warned of these methods and sales tactics. Also, the company admitted to firing the sales representatives involved who verbally confirmed multiple times it was free to cancel up until installation on the roof. 

  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 02/12/2025

  Blue Raven records all customer calls for quality assurance purposes. This particular call was recorded and has been reviewed, confirming that the cancellation policy was clearly discussed. A copy of the call can be provided upon request. During the conversation, it was explicitly stated: "You may cancel this agreement with no penalty up to 10 days after you receive the final design."
  

  Additionally, our document partner, ********, automatically sends customers a completed copy of all signed documents once all parties have finalized them. While it is possible that the email may have been missed, the contract was provided for review.

  Upon reviewing our records, we can confirm that the sales representative in question was not terminated but instead voluntarily resigned for unrelated reasons. If the customer wishes to discuss this matter further, they may contact ************************************************************.

  Blue Raven stands by the terms of the signed contract, and as previously stated, the cancellation fee is a fair reflection of the work completed up to the point of cancellation.
  

  
  

• Initial Complaint

  Date:01/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sold on this solar system & financed with a program where Blue Raven makes your first 18 payments. For this to be successful, you need to receive these promised payments and also make additional payments out of pocket to reduce principal.We have had our solar system for 7-8 months now. Blue Raven had not made any of the promised payments. All payments are out of pocket and is causing us to pay more in interest because we don't have their portion to add.We are owed nearly $1000 and Blue Raven promises to have it paid up every time we call.After all these months we finally get a Blue Raven payment. Nope, not even the money they owe. Just 1 payment leaving us still $800-$900 behind.After calling today, I'm told they only missed one payment and they can have their accounting team double check.Last month they openly acknowledged all payments had been missed and that we would be paid up.This company is a thief. We can't pay down our principal at the pace we need to (and how they suggested we do) leaving them with lots of extra interest to collect over the coming years.Disgusting business ripping off a veteran family trying to do better for the environment. I hope I can find an attorney that can help

  

  Business Response

  Date: 02/03/2025

  Due to the challenges encountered during Blue Ravens recent acquisition by Complete Solar, there have been delays in processing payments as the resources previously available for distribution were no longer accessible. To resolve this matter, I am working closely with our accounting department to issue the outstanding and remaining payments to the customer in a single lump-sum check. This is intended to prevent any further inconvenience. Additionally, I will ensure ongoing communication with the customer to keep them informed of the progress and provide transparency throughout the process.

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as this promise to correct payments owed is processed.
  
  Sincerely,
  
  ***** *******