Reviews

This profile includes reviews for JetBlue Airways Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JetBlue Airways Corporation has 16 locations, listed below.

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  JetBlue Airways Corporation

  6322 S 3000 E Ste G20 Salt Lake City, UT 84121-6922

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  JetBlue Airways Corporation

  PO Box 17435 Salt Lake City, UT 84117-0435

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  JetBlue Airways Corporation

  50 Terminal Dr Ft Lauderdale, FL 33315-3601

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  JetBlue Airways

  9001-8H Airport Blvd. Orlando, FL 32827

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  Jetblue Airways Corporation

  14572 Aeries Way Dr Fort Myers, FL 33912-1701

Review Details

• Review fromEugene D

  Date: 01/16/2025

  1 star
  On Saturday, December 21/2024 we were scheduled to fly to the ****************** on JetBlue Airline from ***, flight #9, ******** to ********************, 11:29AM departure. We arrived at the airport at 9 AM, received our boarding passes, and were ready to go. During this time, we received several messages that our flight was delayed. We were approached by a customer service agent who asked if we could help with an emergency evacuation, we agreed and received seats near emergency evacuation doors. After 3 hours delay we were finally asked to go for the boarding, and at the boarding desk the agent asked us if we had an Eticket. We have never heard of any Eticket before, and had no idea of what it was about. The boarding agent told us to come to the wall where a placard with a QR Code was hanging and which we could read with our smart phone. What if we didnt have a smart phone, or we had a smart phone, but without QR Reading application? Subsequently, Ive read in a Department of State article that the airline had to give us this document in a paper form too. But we had a smart phone and opened the application. It was an application for the ************************* to enter the country. We visited ****************** many times before and never had any problem to enter the country. Usually we filled out all the papers during the flight, or at the arrival terminal in ** before going to the Passport Control. Anyway, we opened the application. It was an application for Eticket, now we knew what it was and started to fill it out. It was not easy, Internet worked very slow and half of the application was in Spanish, which we didnt know very well. We asked the boarding agents to help us with filling the application but they refused . At that time one of the boarding agents declared that the boarding was finished, and when we asked what was going to happen to us, he screamed: You are not flying anywhere! and shut the door right in front of our faces. JetBlue ruined our vacation

• Review fromJames F

  Date: 01/05/2025

  5 stars
  Jet Blue Provided excellent customer service for my international trip.

• Review fromBrianna N

  Date: 12/31/2024

  1 star
  Worst airline and customer service. All ********************** are willing to help the stray animals in foreign countries but only Jet Blue turns these pour innocent animals away and they are brutally killed. Shame on your s*** airline.

• Review fromJosh H.

  Date: 12/25/2024

  1 star
  Do not take JetBlue out of FLL. Absolutely horrible!! My TV was broken and the flight attendant says shes going to fix it. She goes to reset my tv and comes back. 20 minutes go by and its still broken. She goes to me there is a seat a couple rows back if youd like? Meanwhile its all the way in the back of the plane. Absolutely terrible.

• Review fromMystral C

  Date: 12/17/2024

  1 star
  I traveled from ****** to ***** on October 24th,2024 and returned on October 29th,2024 from ***** to ****** with my wife. Confirmation number: HSKWYO. On October 28th, overnight I didn't feel well and contacted JetBlue to see if they can switch my evening returning flight to earlier in the morning. They informed me that they do have an early flight that wasn't full but that I could not switch the flights over the phone and that I had to do it in person at the airport. When I arrived at the airport, they would not let me switch the flight unless I paid an extra $75 for each ticket. I was forced to pay the extra fee because I was sick and needed to make it back home to see a doctor. I do not understand why we would be charged an extra $150 to switch if the flight was half empty. When JetBlue has problems with their flights they delay and change flights last minute without offering any compensation so why would I be charged for switching a same day flight? I would like to receive a refund for these extra charges.

• Review fromKimberlie M

  Date: 12/15/2024

  1 star
  I booked 3 round trip tickets on Jetblue. I also upgraded my tickets to Blue so if I change up until same day if available. I called Jetblue reservations and the agent told me that I had to book 3 one way tickets at ****** per ticket for 3 tickets. I said no, that I just want to check how much it would cost to change my existing tickets to one day later. The Agent said no those tickets could not be changed. So I said fine leave everything how it is. The Agent said it would not be possible and hung up the phone with me and canceled all of my flights without permission. I called back and spoke with a supervisor and he said my flight had been reinstated and it was for a day later. I had to pay an additional, $90.00 to get my luggage home that was not reinstated and the supervisor told me it would be. My nephews flight for some reason couldn't be reinstated and I had to rebook my nephews flight for the next day and pay an additional $124.00. Plus $45.00 for his luggage. We also could not be on the same flight. Our flight was sold out. I also had to pay $50.00 for a cab to take him home. When I asked why she hung up on me and canceled my flights the supervisor said she was told to cancel due to doctors orders. This is a complete lie. My husband is blind in his right eye, hard of hearing, and a transplant patient. He is handicapped and to lie about something like this is completely unacceptable for all Americans with disabilities. I am horrified by the ordeal we have been through all because of a Jetblue employee who wanted me to buy 3 one way tickets at ****** per ticket through her.

• Review fromNenad & Sonja C

  Date: 12/07/2024

  1 star
  We stack 2 days at **************** they don't wanna give us room no compensation nothing absolutely nothing we been emailing back and forth but we give up we can even get are money back spent on food. Absolutely trash they been canceling are flight and now they blame bad weather and we know is not the weather.Beware of JetBlue worst company worst stuff absolutely trash.

• Review fromGloria V

  Date: 12/05/2024

  1 star
  I have been a loyal Jet Blue customer for over 10 yrs. April 2025 sitting on my seat heading to *** from ***. Waiting for everyone to board. The flight attendant ask who had flexible travel arrangements due to a family traveling together and a broke seatbelt ( Jetblue Faulty equipment,) Before I agreed I had 4 questions. 1 . when will be the next flight out 2. do these points expired. Advised by 3 different agents at the desk told me NO.3. I must have a window seat as originally booked 4 When would I see my credit I go to book a flight with my Credits SURE ENOUGH JET BLUE STOLE THE BALANCE CREDITS ISSUED."Oh now they Expire" is what I was advised. No this is there new way of SCAMMING AMERICANS AND BY PASSING FEDERAL LAWS ON COMPENSATING PASSENGERS!

• Review fromKarla M

  Date: 12/01/2024

  1 star
  The worst staff. Very rude a person name **** OR ********. the worst customer service. She should be fired. The airplane not so bad but the agents who checked you in are very rude and have no manners

• Review fromAdrienne C

  Date: 11/25/2024

  1 star
  I booked a flight for Thanksgiving from ** to ******* on Oct 2nd for myself and my son, the price was $482 round trip and when I was checking out - it gives you the option to use ****** - pay in 4. I received an email confirmation from ****** the same day and thought, this is great. It's now 3 days before my trip and when I went to verify my trip details so I could book long term parking - there is no reservation for my flight. JetBlue couldn't find anything reserved for me and when I contacted ****** - they said the payment was cancelled because JetBlue denied/failed to capture the payment but couldn't give me a reason why and refused to provide me with anything in writing. I was never notified of any issues by either JetBlue or ******. Now my flight is DOUBLE the price. If you aren't going to accept that form of payment, why is it on your website? If there is an issue with payment, why wasn't I notified. I've never had an issue with ****** before and this is beyond frustrating. This is the 2nd time JetBlue has failed in customer service and communication.