Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed just for the fuel card, not to do business with them, never signed for the factoring, didn't take any credits/money with them. We never signed a contract with them, they don't want to give us the letter of release * termination of the UCC. Please help us ASAP, we cannot get accepted by another factoring company until will have from them this document. The problem is that we didn't give them permission to have a factoring contract with them, this is what concerns me the most, that now they created so many problems, without having our signature for this factoring. You can call the manager Mathew directly at ###-###-#### / ###-###-####or his office number (employee Peter usually is replying) at ###-###-####. They change their phone number very often and promise that will provide this letter but they really don't. Their company just answer to see if you are a new customer, after I talk with them they put your phone nr in black list. Please help us to get our rights by having this document. It can take a very long time to quit with them, honestly I have a baby to feed and cannot just to wait. Please help me, I really need this document from them very URGENT. You can call me directly at: ###-###-#### ***. I kindly hope that I will have an answer from you in a timely manner. Thank you in advance.

  Business Response

  Date: 10/01/2024

  *** ****** Is a name we don’t have in our system. So first please tell me what name we can find you under, and then I’ll look into your file to determine what is going on. 
  Second. UCC does not stop other companies from doing business with you. Although many Factoring companies require that they have the first place position before they will work with you.
    third, UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and don’t do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. Which also approves you for factoring. But is not the reason for the filing. 
    That being said. Sorry to hear you don’t want to try us. This process might not have gone smooth for you, but we are the best in the business and save customer thousands with 0 interest loans for fuel, and cheep but excellent programs.

• Initial Complaint

  Date:09/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company asked me about fuel cards. I did not know anything about them or was interested in a fuel card. I did not see anything wrong with getting a fuel card. But this company somehow enrolled me into their factoring. I never requested factoring or signed up for factoring. They asked me about fuel cards only. I have NEVER factored anything with this company. Somehow they file a *** filing on my company. I have been asking for 2 weeks now to terminate this contract. The customer service tries to prolong the process for some reason. I am not happy with their service at all. I have spoken to *******, **** and ****. Now none of these people want to answer the phone.

  Business Response

  Date: 09/24/2024

  Hello,

  Thank you for reaching out. We provided an LOR to your email provided when you onboarded and signed contracts with us.
  
  You should be able to use that to get a *** release in order to proceed in whatever way you'd like.

• Initial Complaint

  Date:09/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fleetsmart submitted a UCC without my consent after I told them I want to review it first. There is no communication and I have to keep calling constantly to speak with someone.

  Business Response

  Date: 09/12/2024

  
  You have a 0% interest line of credit approved for fuel. Your call shows you said you were interested in using it and getting all our discounts. Which is why the UCC was filed.  
  
  
  UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and don’t do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. With also approves you for factoring.

  That being said. We are happy to close your account. Please call our customer service line for Fleetsmarts 801-695-9823 if you want to close the account or request the UCC removal, or you can remove it yourself. 
  

  Sorry for any misunderstanding 

• Initial Complaint

  Date:09/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am moving from one factoring company to another one and this company called Fleetsmart apparently filed an UCC1 on my name without any authorization on my side. I am requesting them LOR and they are refusing to give it even when I called the, / send emails explaining them I NEVER filled any application or signed any document with them. They are pushing me to use them as a factor or make me wait a long period of time for the release, even when i never had anything to do with them. This is beyond legality here.
  I want them to cancel the registration they apparently made on my company and get the UCC1 removed. I need the LOR ASAP.

  Business Response

  Date: 09/12/2024

  Hello Customer,

  Thank you for escalating here. Attached is the LOR that we provided to you via email on 9/11/2024. 
  
  You can also use this correspondence as permission to our UCC1 position. 
  
  I believe this should resolve your concern and issue. Best of luck with your trucking operation.

• Initial Complaint

  Date:09/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fleetsmarts provide my business NK TRUCKING LLC mc no. ******* *actory service. At first they didn't mention any thing about needing any clearance certificate from my previous trucking company. When I signed up and start sending my invoices then they said need the certificate. I can't provide them so I asked them to give me letter of release. That way I can get directly paid from brokers. Now fleetsmarts want to charge us $2500 for letter of release. First they were saying that they need to get paid from the brokers first then will give us letter of release. Now Fleetsmarts got paid from all the brokers on open invoices and now start saying that we need to pay $2500 fee for letter of release. No where in the contract or when I talked to them while signing up they mentioned anything about $2500 fee. I have $5000 worth invoices pending to get paid which i can't without letter of release. Please help us.

  Business Response

  Date: 09/07/2024

  Sorry to hear you’re not happy with the service. All loads have to be verified before purchase and there are several ways for that to happen. But if there is anything wierd or off with it, they need to be certified. As for the 2500. There are several legal documents that need to be prepared and submitted to the government to accommodate the UCC release. 2500 is what we charge for the services. You are welcome to have the documents prepared by your own legal team, but that is the cost to use ours. At no point did we agree to cover all legal document costs for your requests. As long as you don’t owe us any money, once your lawyer has completed the documents send them to us and we will get them signed. You can always talk to your customer Rep to see if the legal department would do the paperwork for less.  

  Business Response

  Date: 09/07/2024

  Sorry to hear you’re not happy with the service. All loads have to be verified before purchase and there are several ways for that to happen. But if there is anything wierd or off with it, they need to be certified. As for the 2500. There are several legal documents that need to be prepared and submitted to the government to accommodate the UCC release. 2500 is what we charge for the services. You are welcome to have the documents prepared by your own legal team, but that is the cost to use ours. At no point did we agree to cover all legal document costs for your requests. As long as you don’t owe us any money, once your lawyer has completed the documents send them to us and we will get them signed. You can always talk to your customer Rep to see if the legal department would do the paperwork for less.  

  Business Response

  Date: 09/18/2024

  Hello, 

  We see that payment sent to us from TQL. 
  
  We had cancelled that load with the broker when we were disengaging our relationship, but they sent it to us anyway. We have processes in place to return those funds to the broker, and then the broker can pay them to the new factoring company or where ever the new NOA has signified.
  
  As you can assume, this happens when carriers move from one factoring company to another and is quite common. We are working on getting it returned. What about load #190011894? Should we be expecting that payment too or was that broker given a new NOA with the LOR provided?
  

  Business Response

  Date: 09/18/2024

  Hello, 

  We see that payment sent to us from TQL. 
  
  We had cancelled that load with the broker when we were disengaging our relationship, but they sent it to us anyway. We have processes in place to return those funds to the broker, and then the broker can pay them to the new factoring company or where ever the new NOA has signified.
  
  As you can assume, this happens when carriers move from one factoring company to another and is quite common. We are working on getting it returned. What about load #190011894? Should we be expecting that payment too or was that broker given a new NOA with the LOR provided?
  

  Customer Answer

  Date: 09/19/2024

   
  
  Complaint: 22252923
  
  
  
  I am rejecting this response because we are going to New factory service. We are getting paid directly from brokers. Yes LOR is provided to the broker for payment. Broker said we need to get the fleetsmarts to get paid for that load.
  
  
  
  Sincerely,
  
  
  
  Harpreet Ralh

  Customer Answer

  Date: 09/19/2024

   
  
  Complaint: 22252923
  
  
  
  I am rejecting this response because we are going to New factory service. We are getting paid directly from brokers. Yes LOR is provided to the broker for payment. Broker said we need to get the fleetsmarts to get paid for that load.
  
  
  
  Sincerely,
  
  
  
  Harpreet Ralh

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has filed a fraudulent UCC claim against my company without an extension of credit. In fact our agreement specifically states there was no request for credit and all transactions were guaranteed by a business credit card not through Fleetsmarts.
  
  Company front line agents will not connect with actionable reps to resolve the issue. Callbacks are not made as requested.
  
  
  
  This UCC claim is preventing a critical update to my business structure and is now preventing business operations.

  Business Response

  Date: 09/06/2024

  First off. Sorry to hear you are not happy with us. A note has been made on the your account off your complaint. 
  
  That being said, UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. Both of these requirements were met before the filing. We specialize in giving loans and helping small trucking companies get started.  You qualified with us, showed some interest, so we filed to show our intent to work with you. With also approves you for factoring. 
  
  The contract you are under we let you buy fuel then charge your card on file. The system show the amount and timing on your credit line is under review for whatever you have requested. If you call the customer number that you have been calling they can give you updates. I would like to state again that the UCC is for us to declare our intention to do business with you. If you wish to have it removed, let customer service know and as long as you don’t owe any money, the request will be completed. Please keep in mind that UCC removals can take up to 2 weeks depending on how fast the state department gets to our request. 

  Business Response

  Date: 09/06/2024

  First off. Sorry to hear you are not happy with us. A note has been made on the your account off your complaint. 
  
  That being said, UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. Both of these requirements were met before the filing. We specialize in giving loans and helping small trucking companies get started.  You qualified with us, showed some interest, so we filed to show our intent to work with you. With also approves you for factoring. 
  
  The contract you are under we let you buy fuel then charge your card on file. The system show the amount and timing on your credit line is under review for whatever you have requested. If you call the customer number that you have been calling they can give you updates. I would like to state again that the UCC is for us to declare our intention to do business with you. If you wish to have it removed, let customer service know and as long as you don’t owe any money, the request will be completed. Please keep in mind that UCC removals can take up to 2 weeks depending on how fast the state department gets to our request. 

  Customer Answer

  Date: 09/11/2024

   
  
  Complaint: 22246518
  
  
  
  I am rejecting this response because:
  
  
  this company was given the opportunity to take action and be done. Instead they continued to lie and deny responsibility for fraudulent actions. Their response still refuses to acknowledge what they did was at least deceptive and unacceptable and in reality was a form of fraud. 
  

  while I acknowledge they have removed the fraudulent liens against my company I will accept nothing less than an acknowledgment that their actions, documented not only by my experience, but by multiple reviews of their company on multiple forums show a pattern of deception and fraud against business other than just my own. 
  

  I had repeatedly turned down their offers for factoring services as their terms were unacceptable. And over a year ago I stopped using their fuel services when they became with them over a year ago due to a lack of follow through with basic services they promised to deliver on direct payment which was the ONLY business I had negotiated to do with them, turning down their hard sell factoring services.  They didn’t deliver, I quit using their services.  My complaint it their manner of deceit that was a blatant attempt to tie up my business assets and prevent legitimate business services with other available services providers. And a blatant violation of the UCC filing rules for the state of MN and the general principles for which the UCC rules exist. 
  
  
  Sincerely,
  
  
  
  Parke Paulson

  Customer Answer

  Date: 09/11/2024

   
  
  Complaint: 22246518
  
  
  
  I am rejecting this response because:
  
  
  this company was given the opportunity to take action and be done. Instead they continued to lie and deny responsibility for fraudulent actions. Their response still refuses to acknowledge what they did was at least deceptive and unacceptable and in reality was a form of fraud. 
  

  while I acknowledge they have removed the fraudulent liens against my company I will accept nothing less than an acknowledgment that their actions, documented not only by my experience, but by multiple reviews of their company on multiple forums show a pattern of deception and fraud against business other than just my own. 
  

  I had repeatedly turned down their offers for factoring services as their terms were unacceptable. And over a year ago I stopped using their fuel services when they became with them over a year ago due to a lack of follow through with basic services they promised to deliver on direct payment which was the ONLY business I had negotiated to do with them, turning down their hard sell factoring services.  They didn’t deliver, I quit using their services.  My complaint it their manner of deceit that was a blatant attempt to tie up my business assets and prevent legitimate business services with other available services providers. And a blatant violation of the UCC filing rules for the state of MN and the general principles for which the UCC rules exist. 
  
  
  Sincerely,
  
  
  
  Parke Paulson

  Business Response

  Date: 09/13/2024

  Hello,

  Thank you for your response.
  
  As mentioned we provided the letter of release and we paid for the UCC to be terminated in his state of operation.
   
  To provide more detail and clarity we filed the UCC due to the customer's interest in our credit line program which is tied to our factoring services. As the customer stated he was not interested in that and discontinued business with us. 
  
  We as a company did take too long in providing the LOR and terminate of the UCC, for that again I apologize for any issues this caused with your business operations. We wish you the best of luck and success. Have a great weekend!

  Business Response

  Date: 09/13/2024

  Hello,

  Thank you for your response.
  
  As mentioned we provided the letter of release and we paid for the UCC to be terminated in his state of operation.
   
  To provide more detail and clarity we filed the UCC due to the customer's interest in our credit line program which is tied to our factoring services. As the customer stated he was not interested in that and discontinued business with us. 
  
  We as a company did take too long in providing the LOR and terminate of the UCC, for that again I apologize for any issues this caused with your business operations. We wish you the best of luck and success. Have a great weekend!

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new venture and did not realize that by signing up for a fuel card for discounts which did not work for me would put me a UCC/Lien on my business. I would really appreciate a Letter of Release/Subordination from Fleetsmart so that I can continue operating my new business. Thank you.

  Business Response

  Date: 07/30/2024

  First off. Sorry for any inconvenience.  ************ Call this number and let  your customer rep *********** and they will give you everything that you need. The lien is for the credit line for the 0% interest fuel line.  UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and dont do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you.
  

  All the being said. Closing the fuel line is no problem, and Im happy to send you all the phone conversations where the Ucc was asked and agreed to.  
  

  Also ask your rep about the fuel discounts, you should have gotten a pretty big savings on fuel.  But the discount wont show on the pump receipt, but on the receipt we sent to you. You should notice a difference in what you paid and the pump receipt. 

  Customer Answer

  Date: 07/30/2024

  Complaint: 22066402
  
  I am rejecting this response because: I have tried to call numerous times to call, for only the call to drop, I have also completed the ****** form request form for a subordination request and at the end it says that someone will be calling me to complete my request, but still no one has called me. There has to be a better way to contact you.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/01/2024

  UCC has been sent for removal.  Check your email for the release. Might take up to 48 hours  

  I checked the phone call in from your number. I see you called in today. But the call dropped on your end. So maybe a bad connection??  That being said you must of communicated your desire somehow as a release has been issued today to remove the **** Check your email for it.  
  

  Also I see on 04/29/24 09:08 that you agreed to the **** I can provide that to you if you want. I dont want you to think that we did it without your consent.  

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against Fleet Smart for unethical business practices. Despite our contractual agreement stipulating a maximum service fee of 2.5 percent, Fleet Smart has consistently withheld payment from me and failed to adhere to the agreed-upon terms. Furthermore, there have been instances where Fleet ***** has taken more than the agreed percentage, resulting in financial losses on my end. These actions by Fleet Smart are not only unjust but also demonstrate a pattern of dishonesty and exploitation. I urge the Better Business Bureau to investigate this matter promptly and take appropriate action to rectify the situation.

  Business Response

  Date: 07/10/2024

  My deepest apology. I have looked into the account and you are absolutely correct. There was a clerical error that put your rate at 3.5 instead of the 2.5.
    Earlier today you wouldve gotten an email from our accounting staff notifying you that we had caught the error and the funds have been replaced in your account as of two hours ago. Again my apologies for the air on our side. But you will see that that has been made right. As for the holding of purchasing loads. I can only see one time when that happened. And this time was due to paperwork that was needing to be submitted to our underwriters. that process (once we are informed) it has to be completed before we can continue to purchase loads. Once the completed process was done, the loads were purchased, and Funding continued. Again Im sorry for any inconveniences that have been caused. You are a valued customer and we hope to show you going forward that these mistakes rarely happened. 

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a trucking company, (******* Trucking,LLC.) I have never done business with this company, they put a ucc filing against me. I do not owe them anything. I have made repeated attempts to get in touch with someone, anyone with this company, no one has contacted me. The address they used as their address is not a legitimate address, it is a vacant office building.

  Business Response

  Date: 07/05/2024

  First of all, I am sorry for your struggles as it appears this has been going on for sometime. Our records indicate that someone from your company has been calling for over a year in regards to this matter.  I have research your company, and I can assure you we, nor any company we do business with has a UCC filed against your company. Whoever has that filing against you is not us. I would like to inform you that there is an easy way to get this resolved with whoever has that against you. if you go online and look at your states UCC filings through the government, they will have a section in which you can dispute the filings and will then require proof of the filing from whoever filed it against you. If they do not respond, then they will automatically release your lien. below, I am attaching our address as it is important to me that you can see that we are legitimate business with a legitimate address. Good luck to you. 

  ******************************************* This is our address, it is a mail service company that handles all of our mail for us.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that they would let me out of this contract by the General Manager. Tell have been holding my money forcing me in to bankruptcy. Lost my car, about to loss my home. They told me they would release me if I chose. I just trying to make ends meet. They are trying to put me out of business.

  Business Response

  Date: 07/04/2024

  First of all, I am sorry you are in this situation. Looking into your account it looks like at least one if not more of the loads that were submitted were problematic and not meeting the requirements for us to buy them. We do have a team working on it as fast as possible. However, we cannot release you from your contract until all money that has been submitted on your behalf has been paid.  I see several attempts from your account manager to contact you with no result. So please keep an eye out for there call so we can workout the load problem.