Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fleetsmarts have a UCC file on my company file #****-104-8831-2. I asked them to remove it many times and now its been couple of month and they ignoring my calls and not answering to me. Our last conversation was that they promised me to remove their file and send me a release email but they never did and since then they are not responding. I cant do business with nobody because of it and I need this situated asap please.

  Business Response

  Date: 05/23/2024

  First off. I am sorry for any inconvenience you have experienced. I have been unable to find any information about you in our system. If you can provide me with your DOT number and or the company name that you are under in our system, I can have all phone records, emails, communications and contracts pulled. As well as any attempts you have tried to call our system pulled up to verify your claim. Please keep in mind, once we release a UCC the state department can take up to 2 weeks to make the changes public. Once I have you info I can provide you with all your phone records and communications. 
  

  Thanks you.  I look forward to resolving this concern as quickly as possible. 

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has put a *** On my business OTE MOVING AMERICA LLC Profile and I never had any dealing with them , no products or any other services ! I have heard of complaints of them doing this before even forging signatures of the business thats experiencing & experienced this its causing problems with our day to day operations as business owner and we need an explanation on whats going on with The *** thats on OTE MOVING AMERICA LLC

  Business Response

  Date: 05/17/2024

  Sorry to hear you are frustrated. On ***** at 6:12 pm a representative from your company showed interest in using our products. You have a 0% interest line of credit approved for fuel. Your call shows you said you were interested in using it and getting all our discounts. Which is why the *** was filed.  
  
  
  *** filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and dont do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. With also approves you for factoring. 
    That being said. Sorry to hear you dont want to try us. This process might not have gone smooth for you, but we are the best in the business and save customer thousands with 0 interest loans for fuel, and cheep but excellent programs. 
  all this being said on May 17th at 9:06 RTS was given the release that you requested. We wish you the best and sorry ****. For any frustration.  

  Customer Answer

  Date: 05/17/2024

   
  Better Business Bureau:

  One of our business Reps did Show interest for this service , However the company just filed the *** without signing any documents which cause us to thing it was a fraudulently activity due to it just being a inquiry our business is a partnership so it raised concern that someone would sign for such product without all authority but it has been resolved the company was fast to fix the problem 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need letter of release for my company MC#*******(Eshu Adde Okan LLC) I never sign for a factory with you guys.

  Business Response

  Date: 05/07/2024

  
  *************************. MAIL:1312201l3pqs
  S 09/04/23 13:02
  Customer signed contracts via SignWell *****************
  S 09/04/23 13:02
  
  

  this is the date time and email where the contract was signed. So Im afraid somebody using your email and company information signed a contract with us. If for any reason, this was not you, we will need the police report as well as documentation from the police that confirms your identity was stolen. at which point in time we will start our own internal investigation. ************ This is our customer service phone number for any additional questions about your contract and what will be required to get out of it.  

• Initial Complaint

  Date:04/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They Filed a ucc on me and put a lien on my company and we never did a set up with them. So therefore they dont have a right and were seeking a Letter of Release.

  Business Response

  Date: 04/17/2024

  Hey ******

  On 6-28-23 at 12:20 a call with *********************** was had of which he indicated interest in our programs. You have a 0% interest line of credit approved for fuel. The call shows he said you were interested in using it and getting all our discounts. Which is why the *** was filed.  
  
  
  *** filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and dont do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. Wihich also approves you for factoring. 
    That being said.
    To remove the filing, you can call our customer service at ************.

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2023, I applied for a "Pay at the Pump" fuel card. Meaning, my credit card would be attached to the fuel card as a method of payment. I DO NOT have a line of credit with this company and I have a letter from them stating such. I also never used the account. This company placed a UCC Lien against my company without my company having a line of credit. Now, I cannot get a factoring company because of this lien. All factoring companies require to be in first place when placing a UCC Lien. This lien needs to be removed immediately

  Business Response

  Date: 03/17/2024

  UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and don’t do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. With also approves you for factoring. 
    That being said. Sorry to hear you don’t want to try us. This process might not have gone smooth for you, but we are the best in the business and save customer thousands with 0 interest loans for fuel, and cheep but excellent programs.  
    To remove the filing, you can call our customer service at ###-###-####. If you have any problems with them, just email your business info over to me and I’ll have someone reach out to you to get it removed.  Again I’m sorry for any inconvenience we may have called and with you the best moving forward. 

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not wish to have a lien filed on my trucking company. I no longer wish to do business with Fleetsmarts.

  Business Response

  Date: 03/08/2024

  No problem. Please call our customer service line for help ************ or provide me with the name of your company and if your interest with ** was fuel factoring or both. Thanks

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21402337
  
  I am rejecting this response because I would like to cancel my agreement. My company name is PEREGRINE FALCON TRANSPORT LLC. I do not authorize any liens on my company and do not wish to proceed with any business endeavors with Fleetsmarts and/or its associates. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/11/2024

  *********, you signed a contract with us on 03/06/24 15:14
  Customer signed contracts via SignWell *****************.  Im afraid you will either need to use the service you agreed to or pay the termination fee. My recommendation is you at least try the service. You will find that the rates and the service is better than any other *************** out there. If you start using the service and then decide that we do not provide a good service, then we will let you out of your contract. But if you refuse to even try the service that you signed up for, you do need to pay us for the set up fee.   

• Initial Complaint

  Date:02/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had initially signed on to their fuel program, and had a UCC filed under my company for factoring. After back and forth with their sales rep they said I had no choice but to factor with them. Fast forward to now, I was able to convince them to let me go, but now the have stopped replying to the factoring company that is trying to buy me out. Please lets just get this done as soon as possible. Bright Star Logistics Solutions LLC

  Business Response

  Date: 03/09/2024

  First off. Im sorry you have had a bad experience. And if you will give me the date of the phone call that the sale rep told you you had no choice I will have the recordings pulled and have them removed. As taking care of customers is our top priority. As for the new factoring company. Please let me know who the factoring company is and as long as you dont owe us any money, Ill make sure it goes smooth. Again Im sorry for any inconvenience you have had and wish you the best success in going forward. 

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They spoke to me on the phone to offer me a diesel card and they blocked the factory and they don't want to give me back ucc and I can't hire the factory I want, it is an advantageous company

  Business Response

  Date: 02/26/2024

  First off I am sorry that youve had a bad experience. It sounds like there is some confusion so I would like to help. To get the *** removed please call this number ************ and ask for *******. 
  second. We cannot block you from getting a factoring company. And any ***************** that is telling you this is not being honest with you. If you are dealing with the factoring company that requires that they be in first position all they have to do is call us and get it a subordination from us. This is the same-day service. The filing that we submitted was not for Factoring but for a credit line to use our fuel program. You qualified for the line of credit and so it is in place. Once our reps know that you would like to cancel your line of credit for fuel, and you dont want to use our ***************** , they will send you a release form. We also will notify the state in which you reside. Depending on the state that you are in this process for the states, side of things can take a couple of weeks. Please let me know through this channel if everything does not go smoothly and I will make sure incorrect any issues.  But again, whoever is telling you, you cant do service with another customer because of us is not being honest with you. These filings are for any company to do if they intend to do business with you. Do keep in mind that because we have the lowest rates and are taking a lot of the customers out there from our competitors, most of our competitors are badmouthing us, and our making life hard for those who do business with us. For this, I am sorry . But obviously I cant control them. Please feel free to look up the laws on these filings independently of whoever youre talking to. As that will help support what I am telling you.  

• Initial Complaint

  Date:02/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/20/2024 I realize that my company ************* SERVICES LLC has a UCC filled by Fleetsmarts on 12/27/2023. I got in touch with the allegedly account manager "***" to request a letter of release since I've never signed any documents such an application or agreements for their services which include factoring and fuelcard nor ever express any interest on using them. While spending more than one hour on the phone been transfer from one representative to another seeking help to get my letter of release, instead of sending the aforementioned letter they send me 2 factoring agreements, I couldn't believe after so much time they didn't take my complaint seriously.At the end I'm getting legal advise since this is causing my new trucking company to lose money on loads I can not book while at the same time I have to pay for insurance and other services and I will recommend anybody else to follow the same path since this representative "***" was mocking to my advisor about the many complaints they have like if another one wouldn't hurt them, Lastly to Fleetsmarts I want to express that for us, trucking entrepreneurs this is serious, is our live and every load we delivered helps to make your life and does living in this great country easier and continues to build America as we now it.

  Business Response

  Date: 02/21/2024

  First thing, I am sorry for any difficulty or inconvenience you have had.  Our goal is to help small business not hinder them.  
  second.  A UCC filing has been set up by the government for companies to register customers they have interest in doing business with. On 12-12-23 at 07:03 A representative, who passed all qualifications showing that they were a representative of your company, acknowledged and accepted interest in using our products, and for having a fuel line of credit. 12/23/23 07:51 A follow up call was made, and on a second time a representative from your company acknowledged that a credit line was wanted and desired by the company. The phone records from all phone calls are available for me to send to you. The filing was then submitted to the federal government after the approval of the credit line, no signatures are required for these filings.  The government only requires that we have agreed to do business with you and that the customer has shown interest in using and having a credit line. This is in no way a stumbling point for the customers business to move forward. If our competitors are trying to make it sound like we have done something wrong to slow up your business, that is them making life harder for you not us in an attempt to make us look bad.  Any company can buy your receivables legally with a second place UCC filing.  Also, All filings can be subordinated if the ***************** you wish to use, simply asks.

  third.  02/20/24 09:06 Customer called in and indicated they were no longer interested in our products and the credit line. They also requested that the filing be removed. The removal of that filing was submitted to the federal government that same day. The federal government can take up to two weeks to reflect that request. we have no control over how quickly they take care of this matter. All documents are available to be sent upon the customers request. 
  

  Lastly on 02/20/24 11:00 factoring company rep called pretending to be ******. patched in with AM. ended the call and the customer and all connection with this account has been reported for fraudulent activities as it was confirmed that the person calling in was pretending to be the customer and was not.  This documented phone call is available to be shared upon request as well. 

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fleetsmart contacted me offering a fuel card. We accepted the offer. However, that also enrolled us into factoring service, service that we don’t use in our business. Due to the factoring they placed ann UCC on our business. After several calls and emails they have not removed an UCC filed for this company yet. We contacted the Secretary of State and according to them only Fleetsmart can remove it. It’s been over a year and they still haven’t removed it. When we call Fleetsmart they only say we will call back, when we email them they don’t replay. Please RUN from Fleetsmart. They are crooks.

  Business Response

  Date: 02/12/2024

  First off. I am sorry you have had a bad experience with us. I’m happy to look over your situation, but I don’t see you anywhere in our system. So please provide me the company name, and I will look into it. Second thing is the UCC filing Is for all loans. It is not specifically for Factoring. That being said, most factoring companies require a 1st place UCC filing. We file a UCC filing for wall fuel lines that are given (as the federal government requires us to do) So, if your company was provided a fuel line of credit, we would have filed that with the government. If you have someone telling you that this was an improper move, most likely, it is one of our competitors, trying to give us a poor reputation as our rates are below all of our competitors. That’s being said, We remove those filings at a customers request as long as they don’t owe any money. We also will subordinate to any Factoring company. The Factoring company just needs to reach out to us and ask. so please provide me with your companies information and I will get you the information on what’s going on with your account.