Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received many calls from this company. They asked if I wanted to try their fuel cards. Nothing was said about factoring. They filed a UCC so now they company I do want for factoring can not file the ***.

  Business Response

  Date: 01/03/2024

  Sorry to hear this has caused a problem. I I am confused. The factoring company can file a Ucc, ours does not stop it, also we can subordinate to them as well if they want, or if you do not want the fuel line of credit we can remove it all together.  Because our rates are so low and the service is so quick, most of our competitors make it hard on our customers. Not your fault, but what they are saying is not true. Please call our customer service to get a subordinate letter if they are not willing to accept placing a UCC with our so you can keep your 0% fuel line of credit in place.  
  

  as a side note, if you wanna do our factoring instead (which is already to go because of your fuel line) Ill so the first couple for free, and beat any rate youve gotten. Your call, just another option. Sorry again you have been caught up in this mess. 

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************* *******

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration with the late-night calls I've been receiving from your company, extending as late as 9 pm. This is highly inconvenient and disruptive. Also, they filed a lien on my company when i dont have any business with them

  Business Response

  Date: 11/16/2023

  first off  sorry for the late night calls, Ill pass it along to that department.

  Please call our customer service line for ********************** ************ to have your lien released. 
  
  
  You have a 0% interest line of credit approved for fuel. Your call shows you said you were interested in using it and getting all our discounts. Which is why the *** was filed.  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company filed a UCC filing on my company HIGH2SKY LLC. I never filled out or signed any paperwork. They are causing me to lose money for each load I can not factor with the company I've already told them on recording that I am Factoring with.
  
  I'd like for them to remove this UCC filing as it is false and pay for days that I am not able to factor my loads with my Factoring company!

  Business Response

  Date: 11/07/2023

  You have a 0% interest line of credit approved for fuel. Your call shows you said you were interested in using it and getting all our discounts. Which is why the UCC was filed.  
  
  
  UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and don’t do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. 
    That being said. Sorry to hear you don’t want to try us. This process might not have gone smooth for you, but we are the best in the business and save customer thousands with 0 interest loans for fuel, and cheep but excellent programs.  
    To remove the filing, you can call our customer service at ###-###-####. If you have any problems with them, just email you business info over to me and I’ll have someone reach out to you to get it removed. 

  Customer Answer

  Date: 11/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  Listening to your advertisement is not an intent! Especially if I did not sign any documents! I told your company I already had a Factoring service, your sales person kept pushing. Brought like 4 people on the line. Again I never gave expressed consent to any filings. Remove the UCC or I will have no other choice but to obtain legal counsel.

  
  
  
  Sincerely,
  
  
  
  **** ********

  Business Response

  Date: 11/08/2023

  I will have someone call you today to answer any questions and get you everything you need. 

• Initial Complaint

  Date:11/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete scam!! Absolutely do not conduct business with them. I am going to gather other companies in the same situation and sue them into oblivion. They aggressively contacted me about a fuel card and sent many cards before I ever made a decision or even got completely set up.
  Then they continued to call me 5 times a day asking why I don’t use the card they sent. I don’t even think they’re actually based in the US, and their phone representatives give false names. My current company Im working with for factoring and fuel told me that this happens all the time and that they’re true scammers. They cleverly stole their name from another company Fleetsmart(which is a real company) but they call themselves Fleetsmarts. They just look up companies with new authorities and aggressively contact you. I asked for more information and now I’m suddenly locked into some sort of contract where they’re able to place a lien on my company. It’s hard to get a response from anyone in their “office”.

  Business Response

  Date: 11/02/2023

  You have a 0% interest line of credit approved for fuel. Your call shows you said you were interested in using it and getting all our discounts. Which is why the UCC was filed, and cards were sent.
  
  
  UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and don’t do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. 
    That being said. Sorry to hear you don’t want to try us. This process might not have gone smooth for you, but we are the best in the business and save customer thousands with 0 interest loans for fuel, and cheep but excellent programs.  
    To remove the filing, you can call our customer service at ###-###-####. If you have any problems with them, just email you business info over to me and I’ll have someone reach out to you to get it removed. 

  Customer Answer

  Date: 11/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  UCC Section 9-611 States it is clearly illegal to file a UCC-1 on any debtor without their consent and knowledge prior to filing. They only did this to try and strongarm me into conducting business with them when you find out the truth. 
  
  I told them months ago (March 2023) that I clearly had no intention in doing business and providing my banking information. They called me several times for months aggressively asking why I haven’t activated or used the card they sent me. I thought of it as very fishy they would just send me a fuel card without discussion of my business plans or needs and requiring me to link my banking information in order to utilize their “discounts”. 
  Only reason I even initially engaged with the company is because they made their name similar to another company I truly had interest with (fleetsmart), they just added an S to the end to their name(fleetsmarts). I even contacted the original company and learned that this company is swindling new owners/operators into “agreements” with them and they among many other companies are seeking legal action against this company. I’ve been blocked from gaining true business with trustworthy companies due to this and am just now finding out exactly what happened (November 2023). Completely predatory and unprofessional company. It’s simple don’t just file a UCC because it easy to do so without proof of collateral. There’s statutes that protect against this, but I guess that’s not a concern to them.
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has fradulently filed a Ucc claim on my business and I have called and emailed this company to send me letter of release at no avail. I was called by them offering me a factoring service and fuel cards for my trucking company and I said send me some info via email and I will look into it. Now I have a fradulent ucc filing and I can not get any assistants from any one at the company and I have a another factoring company I want to go with who also have reached out to them. I have contacted my lawyer and calling the secretary of state in hopes to get this resolved quickly but a simple letter and compliance was all I wanted. I need the letter or I will *** for it.

  Business Response

  Date: 10/31/2023

  You have a 0% interest line of credit approved for fuel. Your call shows you said you were interested in using it and getting all our discounts. Which is why the *** was filed.  
  
  
  *** filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and dont do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. 
    That being said. Sorry to hear you dont want to try us. This process might not have gone smooth for you, but we are the best in the business and save customer thousands with 0 interest loans for fuel, and cheep but excellent programs.  
  

  Ill have a rep who can get you everything you need to work with anyone else asap  her name is ******** when she calls you

  
  

  Customer Answer

  Date: 11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month ago I received a phone call from someone at **********, soliciting me to do business with them. I declined to weigh my options, they asked if they could send me info to my email in which I accepted. They sent fuel card to my address in which I never asked for and never used. But now I have a ucc-1 lien on my company and never did any kind of business with them. I've requested it be removed and they say it's being done but nothings happened as of yet. I just want these frauds (bullies) away from me.

  Business Response

  Date: 10/19/2023

  You have a 0% interest line of credit approved for fuel. Your call shows you said you were interested in using it and getting all our discounts. Which is why the *** was filed.  
  
  
  *** filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and dont do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. 
    That being said. Sorry to hear you dont want to try us. This process might not have gone smooth for you, but we are the best in the business and save customer thousands with 0 interest loans for fuel, and cheep but excellent programs.  
    A message was sent to the team over this, our system shows a letter of release was sent to the email on file. 

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20751440
  
  I am rejecting this response because I did not show interest in **********. I received numerous calls daily from different numbers. Your company is filing UCC on business for answering a call??? Your response is identical to other complaints filed against your company. Just like other small business, we did not receive a RELEASE LETTER via email nor mail.

  Please file a UCC3 and release my company. Thank you

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/20/2023

  I release letter was sent to the email on file.  Also voice recordings are available as all calls are recorded, if you want the proof of interest.

  ************

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20751440
  
  I am rejecting this response because: I haven't received a letter of release as if yet.  *************************** is where you can send it thanks.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/20/2023

  Got it. Ive past it along to the department in charge

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20751440
  
  I am rejecting this response because: Until I have the letter I'll keep rejecting this.  *************************** 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/23/2023

  Ill verify it went to that email. 

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20751440
  
  I am rejecting this response because: I still haven't received it
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/24/2023

  Our records indicate the letter sent. Please check your junk mail. We have also notified the state, so you can also go in the state website and file the form for removal of which they will with us having released on our side. 

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offered me a fuel card before even deciding on if I wanted the card they put a UCC filing on my business I never had any kind of factoring with this company I never signed any agreements with this company they only called me never signed a contract accepting any factoring or anything mentioning filing a ucc on my business they are criminals I did a police report and contacted a lawyer for these fraudulent practices its sad like putting ucc on companies after just speaking with you guys are you serious I demand you take this off my company now or you will definitely be paying for this in court

  Business Response

  Date: 10/04/2023

  You have a 0% interest line of credit approved for fuel. Your call shows you said you were interested in using it and getting all our discounts. Which is why the *** was filed.  
  
  
  *** filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and dont do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. 
    That being said. Sorry to hear you dont want to try us. This process might not have gone smooth for you, but we are the best in the business and save customer thousands with 0 interest loans for fuel, and cheep but excellent programs.  
    To remove the filing, you can call our customer service at ************. If you have any problems with them, just email you business info over to me and Ill have someone reach out to you to get it removed. 

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20695893
  
  I am rejecting this response because:these are all lies you guys need to remove the *** I have never used you guys fuel card just because I said Im interested doesnt mean I wanted it or applied for the card this *** needs to be removed immediately this is fraud 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/04/2023

  You have a 0% interest line of credit approved for fuel. Your call shows you said you were interested in using it and getting all our discounts. Which is why the *** was filed.  
  
  also, Ill have your phone records pulled to make sure you showed interest in the program. Let me know if you want a copy of your phone conversations. 
  
  *** filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and dont do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. 
    That being said. Sorry to hear you dont want to try us. This process might not have gone smooth for you, but we are the best in the business and save customer thousands with 0 interest loans for fuel, and cheep but excellent programs.  
    To remove the filing, you can call our customer service at ************. If you have any problems with them, just email you business info over to me and Ill have someone reach out to you to get it removed. 

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20695893
  
  I am rejecting this response because: I have called several times and was told someone will contact me and I even spoke to a ******* and ***** at fleetsmarts still no release letter at all nobody list a UCC just for intent to do business its to keep others from wanting to do business with us this is ridiculous send me a release letter to ******************
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/04/2023

  Closure of your credit line and letter is set to take place first thing tomorrow.  

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20695893
  
  I am rejecting this response because: you guys put 2 UCC filings on my company and I am not the company who signed up for these fuel cards I have spoke with u guys none of the information matches my company nor does the phone number you guys have listed this is fraud I was told the release would be sent to me first thing this morning and yet nothing and you guys have my email on file solve this issue please stop hanging up when I call email me over my release like you stated on the response this is ridiculous you guys know its fraud 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/06/2023

  We will open an investigation today to match up the phone call into our services. There would be no purpose for 2 ****, but Ill have that looked at and paperwork sent to your email. 

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20695893
  
  I am rejecting this response because:
  You guys can ****** the number its not related to my business nor is the phone number I have even called that number the lady that answers says she has no ideal whats going on and then she told me some lady called her named ******** from Fleetsmarts asking of me like seriously you guys are including this lady I dont even know into this business matter send over the release letters like you promised its to UCC filings u guys filed on my business I even asked the lady to sign an affidavit for me so I can press charges against your company this is fraud and your company knows it my number is ************ before that my company number was ************ neither I or my husband have had any cards sent to us for no fuel what so ever 
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/11/2023

  First off. The phone number we have on file and the person that called in had all of your companies information. They were aware of and had the right answers to everything about your business and was representing themselves as the owner. If you are the rightful owner of this business someone has tried to steal your identity. I am going to have a girl call you to try and work this out. However, if you are rude to my people, then youre going to have to deal with the identity fraud yourself and prove you and not them are the actually owner. That being said we want to help and get it right.  but I will not tolerate my people being treated poorly. If you arent in agreement with that, then lets try and get this figured out together. 

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20695893
  
  I am rejecting this response because:wow are you seriously I havent even spoke to anyone at your company to be rude or disrespectful to now or you guys want to work this out call me my number listed on the ***** ************ and I have been a victim of identity theft before I have proof of that as well so you need to watch the way you talk to me I have every right to be mad you guys not trying to fix any issue so dont come on BBB like you are trying to handle this I was suppose to receive a release for those 2 UCC u put on my company days ago still nothing no call no nothing u only communicate lies threw here if you gone help lets get these **** off my business if u want proof of identity theft I have that to I can email that over I need these removed if some one is going to call me please have them do so 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/12/2023

  You have just seemed very upset and I didnt want that being taken out on one of my employees. There has been two attempts to reach out to you, and no answer from you yet. 

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20695893
  
  I am rejecting this response because: I received a phone call and email From ******** and I sent her over everything and nothing has been done no reply back I sent over all the information requested I need these UCC Liens removed my legal team will be handling this I gave you guys a chance to help its going on 3 weeks now and nothing you guys never intended on taking those off my company I dont use or never have used your factoring so take these release off please what more do you guys want this is getting ridiculous 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/18/2023

  We have submitted the charges to be looked into for fraud.  

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20695893
  
  I am rejecting this response because:nobody is replying to my emails at all and you guys know this is fraud you guys cant just hold my business hostage over your own mishaps you guys should ask for more information before dishing out fuel cards because I have never used you guys and never plan to I am having my legal team go after you guys Im done playing the waiting game I have read all the reviews on here and its clear you guys never remove the liens so I guess Ill be the first company to pur*** you guys in court and *** for lost wages as well due to the fact Im not able to operate because you guys are holding my business hostage good day to you and you guys can bet you will be seeing me and my legal team in court 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/19/2023

  The voice from the original call sounds like yours from your other calls.  We have report it to the police for them to handle.

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20695893
  
  I am rejecting this response because:your company is a lie and you are to I already have my legal team on this so god bless you remember god dont like ugly and you will be judged in a court of law Im gone be the company who got rid of fleetsmarts please keep an eye out for your letters and phone lines open from my attorney because the what your saying now is discrimination so all people of my color sound a like to you that ridiculous of you to say see you in court 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/19/2023

  God Bless, and I have no idea what race you are.  

  Business Response

  Date: 10/20/2023

  We have given this to the authorities, if they provide proof that the chargers are not the customers, ( which we believe they are the customers) we will remove our collection actions.  But the courts or investigators will need to provide that.  Our investigation unit found no evidence of identity theft.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the first week of May I received a phone call from fleetsmarts. They tried to sell me on fuel cards which I declined along with factoring services. They sent fuel cards to my office. On 05/16/2023 an unauthorized UCC filing was filed against my company. I spoke to their customer service which was not helpful at all. When I requested a letter of release be sent to me and the factoring company of my choice they said yes they will do it to get me off the phone. And then they emailed me a questionnaire. No letter of release, no supervisor I can speak with. They are causing my company damage because I can not work with any other factoring company as long as they have this UCC filing. This needs to be fixed and people need to know how this company attempts to bully you into their service. Fleetsmarts needs to be exposed for their wrong doings!

  Business Response

  Date: 10/02/2023

  Your customer file shows that the letter had been sent to the place you requested. We will have a letter specifically for you to have for your records sent out tomorrow. On the phone call thats recorded in our system, It sounded like you were interested in the service and wanted to pursue it. Maybe the person or people my team was talking with was someone different than yourself. But someone definitely was showing interest on behalf of your company. Best of luck, and Im sorry for any misunderstanding

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** filed a Ucc against my company, ****************** without any contract. They are trying to strong arm doing business with them. I have contacted them several times to have the Ucc removed. I really dont believe they are located in the US. I would also like to have a correct physical address for them so I can file a complaint with ** attorney ***************

  Business Response

  Date: 09/19/2023

  
  You have a 0% interest line of credit approved for fuel. Your call shows you said you were interested in using it and getting all our discounts. Which is why the *** was filed.  
  
  
  *** filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and dont do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. 
    That being said. Sorry to hear you dont want to try us. This process might not have gone smooth for you, but we are the best in the business and save customer thousands with 0 interest loans for fuel, and cheep but excellent programs.  
    To remove the filing, you can call our customer service at ************. If you have any problems with them, just email you business info over to me and Ill have someone reach out to you to get it removed. 

  Customer Answer

  Date: 09/19/2023

   
  Complaint: 20626269
  
  I am rejecting this response because: I have called and emailed them several times and they have said again and again they would remove it.  Just remove it and be done with it.  
  

  A telephone conversation is not a contract.  Not interested.  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/20/2023

  I release letter was sent to the email on file. Please respond with the email address you want it sent to so we can make sure its going to the right place.

  Customer Answer

  Date: 09/21/2023

   
  Complaint: 20626269
  
  I am rejecting this response because:
  I dont want any more  contact with the business.  I just want a LOR sent to my email address which they have on file.
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/22/2023

  Will do. Best of luck to you

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20626269
  
  I am rejecting this response because:
  ********** has not given me a letter of release. as of 9/25/23.  I cannot move forward with my business.   This is pure harassment.
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/27/2023

  The release letter was sent to the email that the account was set up under 2 times. So either you do not have access to the email that this account is under. Or you are intentionally harassing my company. Also, you can remove it simply by requesting it removed by the Ucc.  Ucc removal does not require us to be involved. When we file them, it is a statement that we are intending to try and do business with you. Removing them is showing your intent not to do business with us. 

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20626269
  
  I am rejecting this response because:

   just recently received the ****  The matter has been resolved.  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/27/2023

  I was emailed a letter of release from **********.  That is all I needed to be released from their services.  
  

  Thank you,

  Business Response

  Date: 09/27/2023

  Correct

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/15/23 I received a phone call from Anthony stating that a load from back in March was going to be recoursed for load #***** for the amount of $1525. I asked why was this the first we were hearing about a load from back and March and why did it not show up on the portal? Their answer was "I dont know". I said we needed this broken down over several weeks because we can't afford the full amount recoursed immediately and the person I spoke with agreed and we worked out the amount and number of weeks. That was at 3:22pm on Friday the 15th. At 5:20pm on Friday I got a text from Anthony saying they were going to automatically deduct it in full since it had been so long.
  On Monday the 18th I contacted that broker regarding payment and they stated they had grossly overpaid Blue Water Capital (the load was $5,000 from a different carrier and they paid $10,000) and Blue Water should have applied that amount to our load, they also stated that Blue Water has stopped responding to them about the balance, and that if we get a letter of release for that load they would pay us directly. I reached out to Blue Water via email and phone numerous times yesterday requesting to either be repaid for that load they recoursed OR send us a letter of release for that load only and got NO RESPONSE from the billing department. I called 5 times and emailed 3 times. Finally, got an email last night at 6pm that they "could not send a letter of release because we have funded Load *****". They have recoursed a load that they refuse to send a letter of release so we can get paid AND have already been over paid by the broker. If this isn't rectified immediately we will need to pursue legal options.

  Business Response

  Date: 09/19/2023

  Was this through Wex or fleetsmarts?  I just need to know who I need to hunt down for the complaint.  Thank you

  Customer Answer

  Date: 09/19/2023

  
  
  Complaint: ********
  
  This was through Fleetsmarts/Blue Water Capital LLC, I am including the most recent correspondence as well. 

  Business Response

  Date: 09/19/2023

  Ok. I’ll have it investigated