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Business Profile

Pest Control Services

Aptive Environmental, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Aptive Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aptive Environmental, LLC has 76 locations, listed below.

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    Customer Complaints Summary

    • 1,192 total complaints in the last 3 years.
    • 470 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the fourth time this person has come to our house trying to sell pest control. The first two times it was right after I had left the house to go across the street to our community pool. The third time we talked to him but told him clearly we were not interested in this service. Last night at 9:05PM he softly knocked on our front door. We have a Ring doorbell. He did not push the button, but we have him recorded on camera and can verify the time of his solicitation. He was carrying a flashlight and riding a segway. He had no ID and wanted to talk about the bugs flying around my front door and outside light. ******** code clearly ****** not after 8pm. 78 Del. Laws, c. 221, 2; ****. Time of solicitation. (a) A door-to-door sale shall be solicited by a seller or a sellers representative at a home between the hours of 9 a.m. to 8 p.m. prevailing ******** time, only. I do not want this person coming back to my home. I do not want to be contacted by this company at all in the future.

      Business Response

      Date: 08/16/2022

      This person's address has been submitted to a no solicitation list at Aptive.   An internal sales compliance complaint form has also been filled out and submitted on their behalf.  The Area Manager has been notified to immediately alert the Sales Team of these issues.

       

    • Initial Complaint

      Date:08/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Aptive Environmental for pest control. They signed me up for 12 month contract promising list of things. After 2 services it was evident that the products that they used are ineffective on ants, spiders and other insects. After multiple attempts to treat again I received no response from them as the lines are always busy. Upon cancelling they quickly transferred me to department where they can charge me $199 as a cancellation fee. If the service was not up to the **** then why are they claiming to provide service and have that audacity to charge cancellation fee from their trapped customer. As ******************** you should look into their practice. It's a loot at the customers stake by giving them unsatisfactory service and when they are frustrated , charge them with cancellation fees and make a profit.

      Business Response

      Date: 08/22/2022

      The matter has been addressed with this client and fully resolved.

       

    • Initial Complaint

      Date:08/09/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aptive Environmental came to my home after I requested to reschedule the appointment and after instructing them not to as I was out of town. They sprayed my yard which has never been sprayed in the year+ I have been using them. There have been numerous instructions to the scheduler and technicians to NEVER spray outside of my home and always, ONLY, inside. The scheduling person I spoke with confirmed this after this happened, stating that it was clearly in the notes and instructions had been filed in my chart multiple times. Additionally, I was charged despite the above issues and not spraying inside which was the agreed arrangement and their management has yet to return a promised phone call. Furthermore, they claim to use "environmentally friendly" products but they are not. Simple Greenwashing and they should be held accountable.

      Business Response

      Date: 08/25/2022

      The Aptive area manager has had no luck in getting in contact with this customer via telephone or email. 

      Customer Answer

      Date: 08/29/2022

       
      Complaint: 17696473

      I am rejecting this response because:

      I was repeatedly told by the Aptive office staff that I should be contacted by a regional manager within 24 hours. Several weeks later I finally was contacted when I was out of town. A voicemail was left by office staff and an email was sent by a regional manager's assistant providing me with the managers name and number. I returned late Sunday evening and called the manager today (Monday) only to have my call rejected but a text sent asking if he could call later. Which he never did. So, yes, I reject their attempt at resolution as it was minimal at best.

      Dear Aptive, please don't rebut my complaints and statements with a pitiful attempt at resolution with no genuine effort. I have asked for a telephone call from the manager. Not an email from his assistant nor a call from the regular office staff which I have spoken with multiple times.

      Sincerely,

      *************

      Business Response

      Date: 09/12/2022

      Aptive has apologized to this customer for the delay in resolving this matter and the difficulty in establishing a contact. Our Executive Resolution Team Supervisor has reached out to the email provided by the customer here to fully engaged in a discussion and resolution.

      We propose to comply with the refund request and to cease all attempts to disburse any products of any kind on the property, or that of any other individual who does not wish it so. We have processed the refund in question.

      The Executive Resolution Team Supervisor is available at **************************** if our customer has any additional concerns. We are very open to providing a resolution.

    • Initial Complaint

      Date:08/09/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A guy from the company arrived at my door with a pushy aggressive sales pitch at my front door.. zero business cards. No company truck. Zero permit to sell! Many complaints are online. I have a video of the guy shared to local police. Many other complaints local and fact that they do not honor contracts.

      Business Response

      Date: 08/15/2022

      This person's address has been submitted to a no solicitation list at Aptive.   An internal sales compliance complaint form has also been filled out and submitted on their behalf.  The Area Manager has been notified to immediately alert the Sales Team of these issues.

       

      Customer Answer

      Date: 08/15/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ***** ******

    • Initial Complaint

      Date:08/05/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had multiple employees show up unsolicited trying to sell me on their pest control services. I would like to be placed on their no solicitation list. I tried to request this through their website and was told they only have a phone list, not an address list which contradicts multiple complaints/resolutions on the BBB website.

      Business Response

      Date: 08/11/2022

      This person's address has been submitted to a no solicitation list at Aptive. 

       

      Customer Answer

      Date: 08/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First Sales rep came to my door on 7/27 second sales rep came to my door on 8/5 they are very pushy and wont leave even after telling them we arent interested. Second sales rep named *****, acted as if he cannot hear me on my ring camera (I went back to listen to it and you can hear me very well), he was just trying to get his sale. After the 4th or 5th time telling him the same thing again, I finally went to the door and opened it to let him know what I was saying. He acted so surprised that I was actually home and answered my door. I told him VERY firmly that we already had a pest control service and I said goodbye. He asked me why do I need to be so hostile and I said he was the second sales rep to come to my door even after I told them we dont need a pest control. I also have called the company and left a complaint about this company. I sure hope they stop harassing me. Next up will be a police report.

      Business Response

      Date: 08/11/2022

      Aptive will certainly provide the details of this complaint to the appropriate ***************** as the conduct described is unacceptable. We will also make note of this address to cease any further sales attempts.

      Customer Answer

      Date: 08/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      S H

    • Initial Complaint

      Date:08/05/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company consistently sends door to door salesman that engage in disrespectful and fraudulent behaviors (such as stating certain companies don't actually spray or do pest control but include it in their name or my "current company" engages in terrible practice yet they have 0 proof). Making unreasonable promises, refusals to leave upon being told "no, please leave my property." and they appear after 8pm at night any day of the week. They were last at my residence on 8/4/2022. And I am sure that the company is more than aware of the solicitation guidelines they are breaking. This needs to stop and I request that they cease coming to my residence.

      Business Response

      Date: 08/11/2022

      This person's address has been submitted to a no solicitation list at Aptive. 

       

      Customer Answer

      Date: 08/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, should it truly transpire.


    • Initial Complaint

      Date:08/05/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aptive has treated my yard a few times to rid of mosquitoes but a recent application on June20, 2022 resulted in the total destruction of my lawn and also killed some plants. I have since reached out to customer service by phone, email and online reports and have gotten no effective response. After the last application someone from Aptive came on June 29, 2022 and took photos and I also sent several photos of my lawn. Since then it has been impossible to reach anyone at the company except people that say "someone will be in touch with you" ; "a manager has been informed" etc. This has gone on for 6 weeks now but I haven't received a response as to how they will deal with this problem. Account No. *******

      Business Response

      Date: 08/16/2022

      The Aptive area manager has met with this customer and the matter has been addressed and fully resolved.

      Customer Answer

      Date: 08/16/2022

       
      Complaint: 17675321

      I am rejecting this response because:  The response from Aptive is not correct.  The area manager, ***************************,  came to my house on August 11 and observed the property.  He also took several photos.  ****************** said he would contact me within a week but so far there has been no contact or response.  Therefore the matter has not been resolved at all.



      Sincerely,

      *************************************

      Business Response

      Date: 08/22/2022

      In the course of the investigation of the property, Aptive has determined that the alleged damages are not due to Aptive's products or services. Aptive is unwilling to provide compensation in this case.

       

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A sales rep solicited our home at 9:04 pm. ******************************** local ordinance section ****** prohibits door to door solicitation after 8pm, and also requires a permit for soliciting during permitted hours.

      Business Response

      Date: 08/11/2022

      This person's address has been submitted to a no solicitation list at Aptive.   An internal sales compliance complaint form has also been filled out and submitted on their behalf.  The Area Manager has been notified to immediately alert the Sales Team of these issues.

       

    • Initial Complaint

      Date:08/04/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An Aptive salesman by the name of ***** was going door to door in our neighborhood. He tried to gain familiarity by saying he is here because one of my neighbors (called her by a name) uses their services. I dont have a neighbor by that name. He clearly ignored multiple No solicitation and no trespassing signs and was aggressive with knocking/banging on doors, going on late into the evening. He even was caught on camera trying to see if the door was unlocked at one of my neighbors house. One neighbor even called the cops on him and his threatening behavior. He asked to speak to my husband when he wasnt getting the response he wanted from me which is incredibly insulting. Check the local companys online reviews and you will see all of these concerns validated by lots of other people as well.

      Business Response

      Date: 08/11/2022

      This person's address has been submitted to a no solicitation list at Aptive.   An internal sales compliance complaint form has also been filled out and submitted on their behalf.  The Area Manager has been notified to immediately alert the Sales Team of these issues.

       

    Aptive Environmental, LLC is NOT a BBB Accredited Business.

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