Reviews

This profile includes reviews for OnTrac's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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OnTrac has 20 locations, listed below.

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  OnTrac

  14850 Thompson Rd Chantilly, VA 20151-1029

  
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  OnTrac

  269 W Jefferson St Syracuse, NY 13202

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  Ontrac

  157 Westview Dr Meadville, PA 16335

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  LaserShip Inc.

  9201 King Palm Drive, #14, Suite B Tampa, FL 33619

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  OnTrac

  274 Wattis Way South San Francisco, CA 94080

Review Details

• Review fromJohnathon P

  Date: 09/22/2022

  1 star
  horrible service, EVERY order shipped using lasership never delivers on time, first attempt and usually second are never actually made by carrier. I have to go online and get virtual contact asssitance then to a live agent to verify my address EVERY TIME, it gets old. Address is off major highway and has been made multiple times by lasership . I shouldnt have to verify my address every shipment with carrier. Address is valid, have complained multiple times nothing is done. Lasership service in the Clermont & Lake County FL area sucks

• Review fromKay T

  Date: 09/22/2022

  1 star
  Was told to call and put delivery instructions I did so and they still delivered to the wrong address even tho the right address is on package and order. They then proceeded to do an investigation I’ve heard nothing from them. Horrible customer service MAJOR language barrier and they hang up on u when u complain. I paid for a new order and now waiting package hopefully I get my package. Carriers are incompetent and do not use common sense or gps to find your address. Cancel them!!

• Review fromMichelle D

  Date: 09/22/2022

  1 star
  This company is horrible, over the past three weeks they have lost two of my packages and delivered one absolutely destroyed, I feel like they are scamming these companies and claiming they lost the packages. It is awful- something needs to be done.

• Review fromRobert C

  Date: 09/22/2022

  1 star
  Lasership is the absolute worst delivery service. Everytime I see Lasership is the company handling the shipping of my items I already know it is going to be late. My most recent purchases, besides being late, were already opened. Is it no longer a criminal charge to open up somebody else's mail? This company needs to make some major changes.

• Review fromDenise W

  Date: 09/21/2022

  1 star
  I ordered from Old Navy who uses Lasership, Franklin. Tracked and said they picked up package at facility a week later than supposed to be delivered and then in 3 minutes they said they delivered it. I received a message. NO PACKAGE DELIVERED EVER. No telephone number to call them. They never called me back. They said 2x they would investigate, and said it was delivered but I claimed that they didn't and there was nothing they could do. I will never use a company who uses Lasership - you will not get your package. It was gifts and I am furious and told them I would contact the BBB. Shameful. Someone took it for themselves.

• Review fromKojo A

  Date: 09/20/2022

  1 star
  My tracking number says my ordered was delivered and left at the front door. There’s nothing at my front door or at any of my neighbors cribs. Nobody on their end willing to assist. Joke of a company

• Review fromChyna C

  Date: 09/20/2022

  1 star
  I was an employee hired through the company management steals packages and employees especially during the holidays. If you order shoes there’s a 30% chance you’ll get them I don’t know why they’re still running. Just pay for express shipping is my advice because your package will not be shipped through LASERSHIP STEALSHIP

• Review fromBrandon G

  Date: 09/18/2022

  1 star
  Worst ever. 2 packages sent from seller, same exact time on 8/31. One package bounced between Columbus OH and Meadville, PA 2 times before going to Cleveland and then delivered 9/11. Second package did the same trip 3 times before finally arriving at my house on 9/15. Best part is both packages were labeled to go to Cleveland from Columbus from the start so no idea how this even happens. Especially numerous with every arrival in Meadville being labeled an error that would be corrected. Any help from customer service was non-existent. Only would answer after the package was finally delivered. The worst service from any business ever in my life has been found.

• Review fromChrissy I

  Date: 09/18/2022

  1 star
  This shipping company is the WORST! I’ve had several issues with this BS company. The latest was they stated my package was delivered. It was delivered alright to the WRONG address! I call and it the same story of oh we will open an investigation, it will take 2 business days. 2 BUSINESS DAYS?! oh so you just letting the other people who reside at the address keep my items. Let’s not take about receiving a refund from lasership. They have the audacity to say they not responsible and contact the seller where you made the initial purchase. How is it the sellers fault?! Its leaderships negligence which led to the package being delivered to the wrong address. But you will never receive a refund or a call back regarding the FAKE investigation they conduct. You can back log and see the history I have with this lousy company. I trying don’t understand why retailers/businesses continue to use this shipping service!

• Review fromVirginia B

  Date: 09/17/2022

  1 star
  They threw my package inside my fence where my dog promptly destroyed it. There is a sign and a place to put packages outside the fence. When we talked to driver she said No habla Ingles. Apparently they can't read English either. Fire them retailers or I will not order from you!