Reviews

This profile includes reviews for OnTrac's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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OnTrac has 20 locations, listed below.

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  OnTrac

  14850 Thompson Rd Chantilly, VA 20151-1029

  
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  OnTrac

  269 W Jefferson St Syracuse, NY 13202

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  Ontrac

  157 Westview Dr Meadville, PA 16335

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  LaserShip Inc.

  9201 King Palm Drive, #14, Suite B Tampa, FL 33619

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  OnTrac

  274 Wattis Way South San Francisco, CA 94080

Review Details

• Review fromJames L

  Date: 09/13/2022

  1 star
  Absolutely terrible company. It is infuriating that they have nothing but complaints from customers and Amazon still uses them as a third party. Packages never arrive on time. No communication from the drivers to tell you they attempted delivery. This business needs to be shut down or put under new management. It's disgusting.

• Review fromJulie D

  Date: 09/12/2022

  1 star
  These guys are absolutely the WORST of the WORST for deliveries. If there is one speculation that rain might happen (I'm in Florida, so it's the usual), the driver will indicate delivery attempt made, more information required. NO. I don't have gates, my neighborhood doesn't have gates and my neighborhood is NOT new. It's been here 40+ years. The drivers are lazy. Our homes all have 1+ acres...they are NOT ABOUT to get wet to deliver a package. They are costing me money by continuing to delay the deliveries of packages I've spent good money on. I have been willing to go through their useless online system to verify my information over and over to then get a live agent, who is as useless as the virtual assistant. I would pay more if my vendors would absolutely STOP using these guys.

• Review fromAmanda C

  Date: 09/12/2022

  1 star
  Terrible company! I placed an order with a company I order from fairly consistently. It was shipped and then I never received any more updates. One 09/09 I checked the tracking number and it stated they attempted to deliver the package but there may be an issue with my address and I needed to update it with them - I was upset that I was not notified of the alleged attempted delivery but confirmed my address was correct. By the next day there was no update so I called their customer service, they said they updated the address and it would be delivered the next day. The next day the package was not delivered and the status was still not updated so I called back - it was a Saturday and they told me they were unable to give me an update since the facility was closed. Later that day, I received a notification from Shop that the package was delivered - I was home and immediately went to the front door to retrieve the package but there was nothing there. They simply updated the status to " Delivered" to shut me up. I had to then open a case with the seller and the carrier that my package was lost. The seller has a " policy" and I have to wait 3 more days for a reship, and LaserShip sent an email that they cannot find the package. They either never had it, lost it, or stole it. I cannot believe this company is still in business,

• Review fromSuzanne H

  Date: 09/12/2022

  1 star
  If i could leave no stars i would. The tracking states: 9/7 1204 PM package received by local laser ship facility and is processing for delivery. 9/7 12:05 PM package was delivered at front door.
  How is that possible?! I asked for an investigation, they emailed back ‘ Our delivery records indicate this package was delivered, but we understand you have claimed the package as not received. Our facility has completed the investigation. If the package has not yet been received, please contact your seller for further assistance. ‘
  So basically you have employees stealing packages, losing packages, not doing there job and that is your response. Unbelievable and very disappointed. Will never use lasership ever again. Horrible customer service and service!

• Review frommike w

  Date: 09/11/2022

  1 star
  I have constant problems with Ontrac delivering to the wrong house. They have delivered to the wrong house on 5/28/22, 8/3/22, 8/4/22, 8/5/22 and 9/11/22. The company is nonresponsive. My packages often end up 100 yards away.

• Review fromAngela M

  Date: 09/11/2022

  1 star
  This company have in competent drivers that clearly does not care about their job and customer packages to where they just place people packages any where and do not take the time to make sure they put it to the right house or apartment number. They should be shut down.

• Review fromLindsey P

  Date: 09/10/2022

  1 star
  Didnt deliver my package to the correct address, the address they claim to have delivered it to doesnt exist and they cant tell me where it was left. They have no photos for proof of delivery and arent trying to find out what happened. Just tell me to contact the vendor.

• Review fromJill M

  Date: 09/10/2022

  1 star
  Terrible after 7 days no update on tracking. Rude and nasty. Lie about delivery. Will never shop with another company that uses LaserShip

• Review fromCarole R

  Date: 09/09/2022

  1 star
  This is the second time I've had a problem with their delivery service. They say it's been delivered but it's not. Checked our neighbors buildings but no package. JC Penneys needs to stop using them for deliveries. Where is my order?

• Review fromKayla Y

  Date: 09/09/2022

  1 star
  I have two packages go missing at this facility. One never appeared again on tracking information and it has been a month. The second one was marked as delivery 1 minute after entering the facility yet never was delivered I have security footage proving this. They refused to help me I lost money and never received my packages and the woman hung up on me when I tried to file a complaint.