We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Case Management

Moms In Motion, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Moms In Motion, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Moms In Motion, Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.62

    Average of 87 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ashley V

      Date: 07/14/2024

      Ashley V

      Date: 07/14/2024

      Really disappointed. not only did my service facilitator drop the ball and fail to respond to me OR reach out to the medical providers for over a month for needed documentation; when called out, instead of taking accountability for the situation and doing their best to resolve it, Moms In Motion simply dropped us from care. We're a week away from our 90 day **** where we'll have to start the whole process over. Terrible way to treat people.

      Moms In Motion, Inc

      Date: 07/15/2024

      I'm sorry that you feel that you've had a poor experience. While I cannot discuss specifics of anyone's case on this public forum, in general, we do make several attempts to get paperwork for every single person that comes to us. We have an entire team dedicated to doing just that. So I'm surprised to see that your impression is that we did nothing. Please reach out to us at ******************************* if you'd like for me to investigate further.

    • Kathy H

      Date: 07/12/2024

      Mom's in Motion claims to be short staffed as a reason for their bad reviews. I think they might be short staffed because there is failure at the top of the chain. Someone at the top needs to take responsibility for caregivers and transport not getting paid for weeks or months. The top seems to have disconnected from this responsibility blaming it on the lack of employees which has become a fall back for it laid on my desk and I had to preform in public so Mom's in Motion looks good. I am not a former employee that left or a client I have seen friends and family work and not get paid, while no one can be reach to answer why. It takes reporting problem to state rep then it will move. This is not good business.

    • Farhad S

      Date: 07/07/2024

      Excellent Service and Supportive Team! The assigned Coordinator ******** is very helpful and assists and response on time.

    • Michael D

      Date: 07/06/2024

      Good interaction and easy to speak with very efficient business visit and an explanation of a new working mode

    • Malakzaman G

      Date: 06/01/2024

      Malakzaman G

      Date: 06/01/2024

      Knowledgeable and caring people, I appreciate Moms in motion and our case worker *********************** for their excellent and professional service and support.

      Moms In Motion, Inc

      Date: 06/03/2024

      Thank you so much for this feedback!

    • Kelly B

      Date: 04/30/2024

      Kelly B

      Date: 04/30/2024

      ****** with moms in motion is a *******************! I dont know what I would do with out her or any of the other mamas there. So grateful!!

      Moms In Motion, Inc

      Date: 05/01/2024

      Thank you for this feedback!

    • Bailey R

      Date: 04/22/2024

      Bailey R

      Date: 04/22/2024

      Ive been through about 4 different service facilitators since Ive started May 2023 and still have yet to receive back pay as my childs attended. Its hard to keep track of paperwork because once someone comes in I end up dealing with someone else my child is two and Im being told I could lose my waiver but cant use my waiver because the paperwork is incomplete this has been the most frustrating experience ever Ive applied to work 3 different times because they said they were short staff yet after 3 different interviews I did not get hired so cant be too short staff. Everyone is nice but that doesnt change the fact the no one seems to be able to help me and my family

      Moms In Motion, Inc

      Date: 04/23/2024

      I'm sorry that you've had a bad experience. That is not our standard. We are currently overhauling how we do visits, so I'm sure you will see an improvement in our customer service very soon.

    • Victoria G

      Date: 04/09/2024

      Victoria G

      Date: 04/09/2024

      They provided incorrect paperwork costing ** hours We needed help with appeal. Didnt get it. Asked for supervisor been almost a month no response no call no text explanation. ** says looking into it never calls back. Same hours since 2009 nothing changed in needs and level of care. If they show up for appointment please read before signing. I didnt until cut in hours and couldnt believe how inaccurate. M.I.M. was great until a few years ago. Now it's awful. I talked to other families its just not just 1 or 2 families. We are all not getting what we need from them. Please consider any other choice.

      Moms In Motion, Inc

      Date: 04/10/2024

      I'm sorry that you've had this experience. I can't speak to your case specifically on a public forum, but generally your Service Facilitator (Moms In Motion or any other you choose) has no control over what the MCO's approve for hours. We do our best to justify all of the hours every family needs, but ultimately it is up to the Care Coordinator and medical reviewer at the MCO to determine the hours they approve.

    • Sandra S

      Date: 04/03/2024

      Sandra S

      Date: 04/03/2024

      My son is receiving services in Harrisonburg VA initially we had an excellent facilitator who helped us navigate the paperwork and answered questions and returned phone calls. Since then we have had several facilitators and working with MIM had been a nightmare. At one time payment had been suspended and we were not aware of it until the respite provider could not get inyo the system. I lost respite for several weeks until that was straightened out.
      The biggest complaint since then is scheduling appointments. One time when I told the facilitator I could not meet on the day she suggested she told me that failure to keep visits could result in loss of services. I told her there was no way I could keep that appointment. I contacted her superiors but never heard from them.
      I sent her a list of times I could not meet. We agreed on a time. On the day of the appointment she contacted me nearly two hours early and said she was running ahead of schedule and wanted to know if bin could meet then. She said she would come at the regular time if I could not. I told her we could meet as soon as my son got out of the shower. She said she was 15 minutes away as she pulled up into my driveway. We meet for about 10 minutes. We did not schedule the next visit because she had she had 250 clients to schedule around. I have no idea when she will come again but my son has psychiatrist appointments, doctors appointments, therapist appointments and bloodwork that are on set schedules. I have my own appointments on set schedules. I have considered no longer using MIM but I cannot afford to pay respite out of pocket.

      Moms In Motion, Inc

      Date: 04/09/2024

      I'm so sorry that you've had this experience. We are transitioning to a new way to support our families. I will make sure that a manager reaches out to you very soon.

    • Katrina C

      Date: 03/10/2024

      Katrina C

      Date: 03/10/2024

      I love this business! They help you in every way to get the help and hours you need for help with my son with cancer! Very knowledgeable and professional! Always on point and communicative! Timely response!

      Moms In Motion, Inc

      Date: 03/11/2024

      Thank you so much for this feedback!

    Moms In Motion, Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.