Reviews

This profile includes reviews for Capital One Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Capital One Financial Corporation

  15000 Capital One Dr Richmond, VA 23238

  
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  Capital One Financial Corporation

  17525 Ventura Blvd. Suite 300 Encino, CA 91316

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  Capital One Financial Corporation

  5595 E. 17th Street Suite 129 Long Beach, CA 90804

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  Capital One Financial Corporation

  13952 Peach Grove Street Sherman Oaks, CA 91423

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  Capital One Financial Corporation

  P.O.Box 60024 City of Industry, CA 91716-0024

Review Details

• Review fromLucreita L

  Date: 05/21/2025

  1 star
  I have been with this company for years now and they are really ******* me off with the late fee. I am being charged a late fee even though I have automatic payment coming every month and they tell me its because I didnt pay by 8 PM when its on automatic How am I supposed to know when you guys are gonna pull the money out? Im getting charge $40 every time I make a payment on time on the correct due date.

• Review fromJohnanna T

  Date: 05/21/2025

  1 star
  This is the worst company to have a credit card with. Be aware, if you pay your bill on time and frequently they will restrict your account and call it fraud. They will tell you to remain on hold while they call your bank and when your bank picks up they will merge you on a 3 way call. When you bank refuses to verify your account for your protection they will then tell you to submit your bank statements proving you are the bank account owner. Even though you have paid off a vehicle and multiple credit cards with them from the same bank account. I have had my bank account for 15 years. Something just doesnt seem right.

• Review fromRachel D

  Date: 05/20/2025

  1 star
  I have never used this card and they charge the account over *********** I then cancelled the account and had no info on where they gotten those charges from.

• Review fromDavid J

  Date: 05/20/2025

  1 star
  Capital one bank is the worst I have most of my money with ********** and **************** and *************** Cant reach any one in executive office to log a complaints I keep my money with other banks I keep a small amount of money In capital one ********** ever There app is screwed up The number on the internet cant reach corporate office this is why they are the worst bank in the industry

• Review fromBobby H

  Date: 05/19/2025

  1 star
  I called capital one about a purchase I made from ******. All I ask was if my rewards were used. I told the lady I could barely understand and so much noise in the back ground I had to about yell the whole conversation. My credit card was stopped a couple months ago and issued a new one. All I ask was if my rewards points were used in the purchase, because they were not showing on the screen to use. I was on the phone with her for at 15 minutes, my question was never answered, I wanted a supervisor, she never got one and hung up on me instead of transferring. I called back immediately, talked to no one but a supervisor and he was just as lost as her. Nothing accomplished speaking to two different people and 30 minutes later. Still know nothing more than I did before I called this major credit card company or at least thats what I thought. All this over a ***** purchase. This just blows my mind.

• Review fromBonni T

  Date: 05/19/2025

  1 star
  If I could leave less stars I would. They have zero care for customer and no customer service at all. If you ever need to talk to them it will take hours and no actual results. No care for the people theyre working with. Scamming and hiding loopholes and fees behind acknowledgements and automations. As someone who has all credit cards paid off I would not recommend this company ever.

• Review fromReita M

  Date: 05/19/2025

  1 star
  I paid on an account which had a o balance by mistake. A week later I realized my error call capital one 5 times to have money put on right card on May 2nd this is the 19th and they have put to late fees on my account. The reason they gave for the delay is short of staff.i have $469.22 laying on a paid off card while growing interest and late fees on the other one. Are they trying to steal my hard earned money. I'm really needing help

• Review fromJanet D

  Date: 05/19/2025

  1 star
  Where is our cash back credit going to not your bill. This company has been committing fraud for the longest time and needs to be investigated and shutdown. I have seems where my cash back is going to especially if you cant even redeem your cash for your bill or anything else.

• Review fromKimberly S

  Date: 05/19/2025

  1 star
  I had a credit card with capital one for many years. For the past 3 years I have only used my capital one card because they allowed you to make multiple payments a month and the available credit became available immediately. I have seen a lot of fraud, which is why I only used my credit card. I never use my debit card to make purchases. I made a payment of over $700.00 recently and capital one put a restriction on my card. I called them only to be transferred to the fraud department. Here they are accusing me of fraud because I use(D) my credit card to avoid my card being scammed. The representive stated they needed to confirm my payments, which I did but they also had to call the two banks I made payments from to confirm I was an account holder on this account. The bank I used for all but 1 payment verified I was on the bank account. However, calling as a 3rd party with me one the line my other bank would not speak to capital one without Capital One signing and sending a form allowing permission to speak to them. Capital One refused to do this. My only other option was to upload a bank statement to Capital One verifying my name was on the account. Once ******************** received the statement I uploaded they did not even have the decency to call me. When I called them they stated because the bank account is a joint account with my husband they said they had to speak to him to get approval to talk to me. At this point I use so beyond mad. I closed my account with Capotal One. I also just recently read an article about an elderly lady who's son opened a Capital One bank account restricted her bank account stating the $3200.00 bank check that was used to open the account was fraud. This lady was not allowed access to her money but, CapitAL One had no problem accepting her social security deposits, holding that money from her as well. Capital One is a horrible company. I RECOMMEND EVERYONE STAY AWAY FROM CAPITAL ONE AND GO WITH A COMPANY THAT USES HUMAN INTELLIGENCE NOT AI !

• Review fromJames S

  Date: 05/19/2025

  1 star
  Capital One Quicksilver card refused to reverse a $688 from a scam "hotel booking" company, who got the card number from my wife through fraud and deceit. Oddly they continue to support and take charges from this scam company. The room was never reserved, the charges never paid. Capital One's response?? "hey, not our fault they got your card number". The **** company is called ********************. Steer clear. Unfortunate Capital one is in cahoots with this type of scam operation.