Reviews

This profile includes reviews for Capital One Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Capital One Financial Corporation

  15000 Capital One Dr Richmond, VA 23238

  
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  Capital One Financial Corporation

  PO Box 60504 City of Industry, CA 91716-0504

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  Capital One Financial Corporation

  13952 Peach Grove Street Sherman Oaks, CA 91423

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  Capital One Financial Corporation

  PO Box 60501 City of Industry, CA 91716-0501

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  Capital One Financial Corporation

  P.O. Box 93016 Long Beach, CA 90809

Review Details

• Review fromTamekia S

  Date: 05/12/2025

  1 star
  Capital One closed my business account claiming that my business fraudulent. I paid the remaining balance in full. One month later they charged my a 30 dollar late fee, claiming that I owed one dollar. This cause my credit score to drop 19 points. My credit report previously stated I pay my 100 percent on time. I spoke to a representative and ask if the 30 dollar late fees could be waived. He said NO. I had 3 other accounts that all had over payments at the time. So now I paid the 30 dollars and asked for another confirmation that the account was closed and ask to close the other 3 accounts. So today I closed all 4 accounts. ******************** is a rip off

• Review fromTina C

  Date: 05/12/2025

  1 star
  I closed my card and overpaid by $250.00. I have had the worst experience with trying to get my refund back. First, they tell you it will take 7-10 BUSN DAYS to get the refund sent back to you. It's past that and I called Capital One customer service which was out of the Country, and they transferred me to the states to talk with someone. She then did contact the refund department and now there saying they can't give me a definite date to when I can receive my refund on $250.00 back. They said it could take up to 60 days NOW?! This is unacceptable and poor costumer service experience. I will NEVER use or RECOMMEND this COMPANY AGAIN!

• Review fromMichele C

  Date: 05/12/2025

  1 star
  Looks like I am ANOTHER customer that thinks this company is VERY DISHONEST!! I called specifically to get statement balance. I stated i wanted all fees included. I PD that amount to only receive a bill for $15.30. I called and they said it was interest fees When I explains about my previous phone call they said there was nothing they can do for me and did absolutely nothing for!! They are also based out of a foreign country and you cant even understand them. Do yourself a favor read the reviews and do not get a card from this company.

• Review fromAdam B

  Date: 05/11/2025

  1 star
  Closed my accounts without warning because I pay them off every months and they cant make money on the interest. Failed to notify me by mail of the reason as required by law. **************** representatives are a joke they barely speak English and have zero authority to fix even the simplest issues.

• Review fromHarold M

  Date: 05/10/2025

  1 star
  I am so ****** at this company, I purchased an online business that I saw on FB and yes I should have done my research before starting the business called AI Revolution but in short it turned out to be a scam as far as I am concerned it never let you get to the point of setting up your account the program just kept making you watch another then another video asking for more money. I got several welcome emails from them but when I ask for my money back no one responed to my emails ( SCAM ) so when I called Capital One to file a complaint the lady I talked to I was very clear as to what took place so they credited my acoount the money I paid and if they being Capital One had someone with a brain to do the proper research they would have found I was right in saying the program was a SCAM then about a month later they sided with scammer instead of me and said the money the credited me would be on my next bill.......what the f*** I should have been refunded by the company that scammed me anyway so now I have to pay that money I lost back to Capital One so I decided to never use my Capital One card again and when the account is paid in full the card will get cut up I have never missed a payment and have always paid more than the minimum payment and always paid before the due date I have a Discover card with a $10,000 limit anyway so really that's all I need I will no longer use my Capital On card and goodbye to them

• Review fromIraida P

  Date: 05/09/2025

  1 star
  Capital One is disappointing. Choose Amex Platinum or any other creditor that values your business. Sadly, Capital One was my first credit card more than 22 years ago. Most recently, they refused to waive a minor $5.11 after I paid off my account in full. They have minimal perks and do not serve me well. Stay clear of Capital One.

• Review fromJennifer F

  Date: 05/08/2025

  1 star
  I had fraudulent activity done on my debit card. Not only did they my account without notice, they STOLE OVER $700 FROM ME while i was in the hospital AND REFUSE TO RETURN THEM BACK TO ACCOUNT. I PAY ALL MY BILLS FROM THIS ACCOUNT AND ON TIME. In hopes itll help build my credit but thats all SCAM AND SCHEME. SO PLEASE BEWARE DOING BUSINESS WITH THIS BANK, THEY ARE THIEVES!I AM HIGHLY DISAPPOINTED AND VERY HURT!

• Review fromChris D

  Date: 05/08/2025

  1 star
  Capital one sets ***** deposit limits well under any other bank. When trying to cash a check for 10k they advised me they cannot raise limit and i would have to drive to branch over an hour away or mail it in like its the 1900s. So essentially if you have money do not use this bank unless you want to do every transaction in person or mail in checks. Any other local bank has limits of 20k or more per day for ***** deposits. When advised i need the limit raised due to paychecks being more the 5k i was instructed there is nothing they can do.

• Review fromAnthony B

  Date: 05/07/2025

  1 star
  I have been a part of the Capital One company for years. In 2022, I encountered a life-altering ordeal when both of my parents came with 100% disabilities. I left my family to uproot and care for my parents as an alternative to an adult home. I cared for my parents in one location for 2 years straight, fighting endlessly, all the while communicating with Capital One, pleading for a hardship. Capital One told me that they couldn't do anything about my circumstances, and that I would have to come up with the payments regardless. Ultimately, Capital One restricted my account after I paid almost double my $300 credit limit. I wouldn't wish this on anyone. Thank you for allowing me to express myself on the BBB platform.

• Review fromJames H

  Date: 05/07/2025

  1 star
  Acct 1652 was closed and I paid it off completely. I opened acct 2947 with MY OWN MONEY, not Capital One's, to establish a limit of $450.00 After being $7.00 over the limit (although making regular payments each month); Capital One closes the account, and now APOLOGIZES TO ME, when trying to open a new account with bonus features? You really ARE POMPOUS AND ARROGANT, Capital One! I'm twice as responsible with my spending as any of your managers, yet you look at my income, and restrict me, even when I'VE BEEN USING MY OWN MONEY!! You are God Blessed Arrogant, unbelievable!!!