Reviews

This profile includes reviews for Capital One Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Capital One Financial Corporation has 449 locations, listed below.

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  Capital One Financial Corporation

  15000 Capital One Dr Richmond, VA 23238

  
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  Capital One Financial Corporation

  17525 Ventura Blvd. Suite 300 Encino, CA 91316

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  Capital One Bank (USA), N.A.

  PO Box 60599 City of Industry, CA 91716-0599

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  Capital One Financial Corporation

  5595 E. 17th Street Suite 129 Long Beach, CA 90804

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  Capital One Financial Corporation

  13952 Peach Grove Street Sherman Oaks, CA 91423

Review Details

• Review fromMolly M

  Date: 09/27/2022

  1 star
  This company does not want to work with you. I have called numerous times to try and get my outlandishly high percentage rate lowered and I have been told everything from "It can't be lowered as it's a variable APR and there's government restriction that does not allow us to lower it" to "CapitalOne is not lowering APR's right now for anyone." I have a solid credit score, over a decade of credit, on time payments above minimums and they will not work with me at all. They also could not answer any of my questions such as when was the last time it could be lowered and will it be lowered in the future. I was guaranteed by a supervisor that the option to lower would be available in the future (I have been told this for years) and that I would be notified via mail/email (I have never been notified by any credit card of this possibility.) I was continually told no one could answer my questions even though a lot of the information I was given was contradictory. I was told my interest could not be lowered at my request and when I asked who could request on behalf I was told "no one." They're literally just out for the money, can't even bother to give their support reps better scripts.

• Review fromAmber H

  Date: 09/21/2022

  1 star
  I used Capital One when I bought my car to use for financing. They were HORRIBLE, so, I quickly saved money even took on a second job and paid it off. A few years pass and I was looking to build my credit. I was approved by capital one to receive a credit card. I go to long on and realize that my phone number on file is incorrect. The website and app arent allowing me to use my phone number, even though I had clicked the link they TEXTED me to take me to the app. So, I called the number it provided for customer service. An HOUR later, after disconnecting me multiple times because the automated system stated we had a bad connection. I finally spoke to someone. Someone who wasnt very helpful in giving direction on what I needed to do. After me asking what to do with the code they sent me. She yelled at me that I needed to give it to her. Which wasnt previously stated. My coworker was listening in and agreed that I was never instructed what to do. After she felt she helped me (she didnt) she disconnected the call. I call back to find out they had put my information in wrong and Im not only locked out. I have to wait 3 business days. Which is Monday. When I asked her what could be done. I was told nothing. Avoid this institution at ALL costs

• Review fromJohn O

  Date: 09/19/2022

  1 star
  They solicited me for a $50K line of credit card, with 7% cash back if I spent $50K in 6 months. I joined, went to use card for a large purchase, denied it, said I had to build up a spending history. So how do you spend 50K in 6 months? Impossible. Closed account. Account was setup as estatement and autopay/full balance. Never received one statement, assumed paid in full. Notified by creditwatch they filed a past due report on me after 4 months. No statements, no call, nothing. They acknowledge external account for ******* says too bad I didn't get statements. Offered to send them email and spam logs to prove no statements sent, didn't care. Would not do anything to rectify report. THIS KNOCKED MY CREDIT SCORE DOWN 170 POINTS. IF YOU VALUE YOUR CREDIT SCORE STAY AWAY, WORST EXPERIENCE EVER!

• Review fromAudrey D

  Date: 09/17/2022

  1 star
  Capital One is so unprofessional in their dealings with customers. I opened a checking account in July, went to deposit my pay I was told you cant get back any cash we have to hold the funds for a period of time. So I cash the check and deposited the funds. I went another day I was told there is a hold on your account. I said what are you talking about. I was told my identity is not verified, so i spoke with a banker and thought everything was ok. I made a purchase sometime later was told I need to contact bank because transaction was not processed. I called customer service was told my account is closed and funds will be mailed out to me and I cannot tell you the reason they chose to discontinue the relationship, this was 8/31/2022. I went into the bank the next morning spoke to a banker who called some department, spoke to someone who told me the process for closing the account was initiated but has been reversed. So I continue making payments and adding funds to the account only to find out from customer service that my account is closed and a check has been sent , should receive in **** days that's after accepting my direct deposit 2 days ago. These people are disingenuous and until now no one is able to give me an explanation why the account is closed. Dishonest.A.D.

• Review fromAnna F

  Date: 09/17/2022

  1 star
  This is the worst place. They stolen our child tax credit money and their customer service refused to help at all. We have lost the money for our 5 kids.

• Review fromOtillie K

  Date: 09/16/2022

  1 star
  Every month I deposit a check from same account and they always put it on hold, supposedly for my protection, even though every time that check clears with no problems. And they won't do anything to clear it when is needed. I'll be closing my account as soon as the last one clears. I need my money when I deposit and not when they want.

• Review fromCell B

  Date: 09/16/2022

  1 star
  Hello, I went to a restaurant Brewings on 5/17/22. My ticket total was $40.77. I typically order the same Classic Caesar with extra shrimp. The issue is I found a ladybug in my salad and immediately called them before they closed. A male id himself as the manager stating that he would replace the order, I was upset but agreed. About six weeks later I contacted them to replace the order and the female manager accused me of having the order already replaced three or four times! This upset me so much because I would generally spend money in their establishment about three to four times per month. I wrote a terrible review for the restaurant however I still wanted to be refunded. So I contacted Capitol One they gave me a temporary credit however reversed it stating it's their policy that I contact another competing restaurant and have them write a letter stating that a lady BUG is not supposed to be in my food. I feel this is very asinine and totally unnecessary, so I am filing my complaint... I took a photo as proof. The area manager insulted me suggesting that the bug could have fallen off me! I have bank statements two to three years back purchasing food from the chain I'm not sure why they would want to assume anything other than what I advised them of on 5/17/22.

• Review fromJake D

  Date: 09/16/2022

  1 star
  Randomly closed my account that I had with them for 7 years! Lose all my rewards as well. They screwed my credit score up. Be cautious of them! ??

• Review fromRyan G.

  Date: 09/15/2022

  1 star
  They granted me credit through ******* twice in 2 months and closed both accounts 2weeks later and ive paid in full..the first time my credit score wemt down 100points because it shows closed account i spent 2months building my credit back up for them to do it again with no reason..

• Review fromJennifer K

  Date: 09/15/2022

  1 star
  Capitol One Credit Card is the worst company to apply! I have credit cards from other companies and have never had a problem like this one! I have sent them items they requested by mail and also by email to get my card activated. The documents by mail they could not see the back of my driver's license and the ones I sent by email they wanted the full page of my water bill which I sent them the stub that had everything!!! I just told them to close the account! I have several other credit cards that I have never ever had so much complication to get it activated!!! They are THE WORST CREDIT CARD COMPANY!!! I wanted people out there to know what I went thru!