Reviews

This profile includes reviews for Capital One Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Capital One Financial Corporation

  15000 Capital One Dr Richmond, VA 23238

  
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  Capital One Financial Corporation

  17525 Ventura Blvd. Suite 300 Encino, CA 91316

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  Capital One Financial Corporation

  5595 E. 17th Street Suite 129 Long Beach, CA 90804

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  Capital One Financial Corporation

  13952 Peach Grove Street Sherman Oaks, CA 91423

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  Capital One Financial Corporation

  P.O.Box 60024 City of Industry, CA 91716-0024

Review Details

• Review fromAudrey D

  Date: 09/17/2022

  1 star
  Capital One is so unprofessional in their dealings with customers. I opened a checking account in July, went to deposit my pay I was told you cant get back any cash we have to hold the funds for a period of time. So I cash the check and deposited the funds. I went another day I was told there is a hold on your account. I said what are you talking about. I was told my identity is not verified, so i spoke with a banker and thought everything was ok. I made a purchase sometime later was told I need to contact bank because transaction was not processed. I called customer service was told my account is closed and funds will be mailed out to me and I cannot tell you the reason they chose to discontinue the relationship, this was 8/31/2022. I went into the bank the next morning spoke to a banker who called some department, spoke to someone who told me the process for closing the account was initiated but has been reversed. So I continue making payments and adding funds to the account only to find out from customer service that my account is closed and a check has been sent , should receive in **** days that's after accepting my direct deposit 2 days ago. These people are disingenuous and until now no one is able to give me an explanation why the account is closed. Dishonest.A.D.

• Review fromAnna F

  Date: 09/17/2022

  1 star
  This is the worst place. They stolen our child tax credit money and their customer service refused to help at all. We have lost the money for our 5 kids.

• Review fromOtillie K

  Date: 09/16/2022

  1 star
  Every month I deposit a check from same account and they always put it on hold, supposedly for my protection, even though every time that check clears with no problems. And they won't do anything to clear it when is needed. I'll be closing my account as soon as the last one clears. I need my money when I deposit and not when they want.

• Review fromCell B

  Date: 09/16/2022

  1 star
  Hello, I went to a restaurant Brewings on 5/17/22. My ticket total was $40.77. I typically order the same Classic Caesar with extra shrimp. The issue is I found a ladybug in my salad and immediately called them before they closed. A male id himself as the manager stating that he would replace the order, I was upset but agreed. About six weeks later I contacted them to replace the order and the female manager accused me of having the order already replaced three or four times! This upset me so much because I would generally spend money in their establishment about three to four times per month. I wrote a terrible review for the restaurant however I still wanted to be refunded. So I contacted Capitol One they gave me a temporary credit however reversed it stating it's their policy that I contact another competing restaurant and have them write a letter stating that a lady BUG is not supposed to be in my food. I feel this is very asinine and totally unnecessary, so I am filing my complaint... I took a photo as proof. The area manager insulted me suggesting that the bug could have fallen off me! I have bank statements two to three years back purchasing food from the chain I'm not sure why they would want to assume anything other than what I advised them of on 5/17/22.

• Review fromJake D

  Date: 09/16/2022

  1 star
  Randomly closed my account that I had with them for 7 years! Lose all my rewards as well. They screwed my credit score up. Be cautious of them! ??

• Review fromRyan G.

  Date: 09/15/2022

  1 star
  They granted me credit through ******* twice in 2 months and closed both accounts 2weeks later and ive paid in full..the first time my credit score wemt down 100points because it shows closed account i spent 2months building my credit back up for them to do it again with no reason..

• Review fromJennifer K

  Date: 09/15/2022

  1 star
  Capitol One Credit Card is the worst company to apply! I have credit cards from other companies and have never had a problem like this one! I have sent them items they requested by mail and also by email to get my card activated. The documents by mail they could not see the back of my driver's license and the ones I sent by email they wanted the full page of my water bill which I sent them the stub that had everything!!! I just told them to close the account! I have several other credit cards that I have never ever had so much complication to get it activated!!! They are THE WORST CREDIT CARD COMPANY!!! I wanted people out there to know what I went thru!

• Review fromTerrie B

  Date: 09/14/2022

  1 star
  I make my payment early on all my credit cards.but didnt know if I made a payment one day before the billing cycle ended which I didnt know what that date was , that it would not go towards that months payment but a double payment for the previous month. So I was told I had to make another payment for the same month I just paid early for or it would be considered late. I have always been told if u pay ur bills before the due date it was a great thing . But yet because it was paid 1 day early Im being penalized and having to double pay. I always pay way over what the payment is suppose for be every month. This is some straight up BS I think these companys just want people to be late so they can charge you extra fees. Didnt take them long to charge me for the interest that was charged before the billing cycle ended though. ??not a happy customer. If I would have known the exact date I couldnt pay before to start with dont u think I would have waited ? I mean who wants to pay twice in 1 month. This is wrong on every level.. You dont get rewarded for paying your bills on or before time and thats BS

• Review fromHunter B

  Date: 09/13/2022

  1 star
  I would like to point out that I have been trying to get intouch with someone and will be immediately filing a complaint with the BBB, Cancelling my card, and putting reviews on every website I can find because no one should have to deal with the way your customer service is ran. ********************** was my first credit card and I have had it for years. Never an issue until yesterday. I will not be disrespected or have my time disrespected by a billion dollar company with a **** star customer service rating. I have had my auto payment set up for years and it's alway been like $59.00 a month. I paid $1,000 last month on my own and this month they took $1,400 from my account instead of the $59 WE ALWAYS AGREED TO. On top of YOUR ERROR, I spent 20 minutes trying to get through your **** automation service... Guess you dont have the money to update that??? Anyways, finally got in touch with a account manager who hungup on me after I was being nice, and couldn't call me back? Then I got frustrated and had to go through the process again just for someone to RAISE THEIR VOICE AT ME and tell me you can't fix your own error. This is disgusting and a misuse of power and at the end of a pandemic?? If you need a loan to be able to have a customer service option FROM THIS CENTURY, let me know.

• Review fromCliff E

  Date: 09/12/2022

  1 star
  I am having a dispute with Capital One. I have been a cardholder for probably over twenty years, never missing or making a late payment. Recently, while reactivating my expired card online I found that I was automatically enrolled in a gaming program (8-HIB.COM) at $39.95 a month. I immediately contacted customer service and informed them I did not want this service and thought it was a very unsavory practice to sell any service or product on their activation page. I was assured this charge would not show up on my statement. Two statements later I am being charged. I again called customer service and reported this as a fraudulent charge. Was told to pay the full amount on the statement and a credit would show up on my next statement. Was also advised that I would receive a fraudulent charge claim that I would have to fill out and return. Questions on the form were not applicable to an internet service. So I filled out what I could and supplied a detailed letter. Today I received a reply stating that I did not supply enough information and the charge would be reapplied to my account. I again called customer service dispute claims and was told I would have to resolve this with the vendor. This means I would have to set up an account, username, and password and then unsubscribe. I dont recognize this website and dont want to risk identity theft by supplying any information about myself with this vendor. I contend that Capital One was responsible for the automatic purchase therefore they should be responsible for canceling the service. Furthermore I have not set up an account with 8-HOB.COM therefore I have non contract with this vendor. The only information they should have is that which Capital One illegally provided, i.e., my credit card number. I can see why Capital One now has a rating no higher than one. Have applied for a new MasrerCard with a new provider. I will be canceling both my Capital One **** and MC.