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Business Profile

Optician

MyEyeDr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

This profile includes complaints for MyEyeDr's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MyEyeDr has 574 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MyEyeDr

      8614 Westwood Center Dr Fl 9 Vienna, VA 22182-2442

    • MyEyeDr.

      4605 Kirkwood Hwy Wilmington, DE 19808-5005

    • MyEyeDr

      5330 South Blvd Charlotte, NC 28217-4116

    • MyEyeDr

      877 Post Rd E Westport, CT 06880-5242

    • MyEyeDr

      125 Danbury Rd Ste 8 Ridgefield, CT 06877-4111

    Customer Complaints Summary

    • 368 total complaints in the last 3 years.
    • 108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Absolutely the most scamming place. I never did any contact lenses exams before so not sure whether the insurance company will pay for it. The receptionist brought it up saying the insurance should cover for it and I should do it together with the normal eye exam I originally scheduled. She told me she will check with the front desk. I told her I was only there for the normal glasses eye exam so if I have to pay out of pocket a lot for the contacts exam I wont do it. She checked with the front desk and said I should be ok. Then when I payed they told me I have to pay 145 out of pocket since the insurance does not pay. I had to pay because they made me wait for a long time and I was already late for my work meetings. But I want a refund. The more I think about this. The more I feel I am totally scammed.

      Business Response

      Date: 11/21/2022

      I apologize for the experience you had at our office. I reached out and left a voicemail and sent a follow up email on the resolution. It also has my contact information for any further questions. I appreciate your patience and we cannot wait to see you at MyEyeDr. again. -Kind Regards, Patient Relations.

      Business Response

      Date: 11/28/2022

      Thank you for allowing me to address your issue. I have sent you the resolution and proof of refund to your email. I apologize for any inconvenience that may have been caused. Please do not hesitate to use my contact information if you need further assistance. Kind Regards- Patient Relations.

    • Initial Complaint

      Date:10/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited MyEyeDr. at ************ on 10/21/22 for routine and contact lens eye exam. Prior to the exam, I inquired about my out of pocket expenses. The employee informed me that itd be $59.99. Then I asked what are those charges for and she told me $20 for routine eye exam and $39.99 for retinal imaging. I asked her if the retinal imaging is optional, and I insisted on opting out since Im on very tight budget this year. I already expected to pay more than that at the end cause I wear toric lens and I know that there would be an extra charge later. She tried to convince me to get the imaging, but I refused multiple times. I has had retinal images taken before at another MyEyeDr. location several years ago and I came prepared to decline it this time. I had a pre exam before meeting with the optometrist, the same employee didnt really explain the process. The final bill came out to be $189.99. Like I said I already expected higher copay than what was originally quoted because I wear toric lens so I didnt think much of it. Hence, why I opted out of the retinal imaging in the first place to save some money. I was quite embarrassed honestly trying to explain myself why I didnt want the retinal imaging in front of other customers there. I didnt look at the receipt until I got home and saw that I was charged $39.99 for retinal images. I thought it must have been a mistake since I clearly declined. I called back today and I was told that the images of my retina were taken. The person I spoke to on the phone seemed to think that I made a false claim, saying that the technician would never do that if I refused. Which is the reason why Im filing a complaint here. I did decline the medical imaging multiple times, so why was it done without my permission. There was another employee there as well and she could probably hear me refusing it. This was not a mistake, the medical imaging was done against my will and without my permission. Its illegal. Please refund $39.99.

      Business Response

      Date: 11/11/2022

      Thank you for allowing the office to correct this situation for you. I apologize for the inconvenience. We look forward to your next visit to MyEyeDr.!

    • Initial Complaint

      Date:10/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Retrain the associate she Seem to pushing unnecessary Products and anger that you don't choose what she want To sale second time She also excuse your staff Of commenting fraud Then when want to the and Was complaining about me to her co-worker who came Out to see who she was talking about look over than look away Sad My wife and 2 son have been going to this locations for year Sad to say this is my last visit Second time in a row i have had bad service same employee Geeat service from the eye doctor alway professional

      Business Response

      Date: 11/11/2022

      Thank you for allowing us the opportunity to address this situation. I attempted to contact you, but you were unavailable. I have sent an email detailing the actions taken. Please keep my contact information for any further assistance. We hope to see you back at MyEyeDr. -****

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter had an appointment to get contact lenses on 10/15/2022. I was not informed or given the option about pictures being taken. When all was said and done, the lady told me it would be $345. I told her their is no way it is that much. She then came back with oh it will be $199. First of all she was trying to scam me out of additional money. I ran my card for $199. On the screen it said approved. A few minutes later she told me it was not approved, Before I ran my card again, I checked my bank to see if the money did indeed come out and it did, I originally only had about $300 in that account, She wanted me to run my card again. I did and it as decined because I already ran it and approved for $199. They made me give back my trial contacts for my daughter and the girl with the cury hair, was so unproffessional and embarrassed me and my daughter.

      Business Response

      Date: 11/04/2022

      Thank you for allowing our office to speak with you and resolve the issue. I appreciate the patience and understanding. If there is anything else we can help with, please let us know. We look forward to seeing you again at MyEyeDr.!

    • Initial Complaint

      Date:10/17/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/10/22 VA sent me to myeyedr. in *********, ** to get an eye exam.I was given, that same day, an invoice for $215 in which Payment# ******** was printed. Meaning that VA covers for the entire amount. Just to be sure, I asked the cashier if I needed to do anything else and he said no because they have the Payment # from VA already on the invoice.After being paid by the VA, myeyedr. sent me an invoice for $215 so I called the office that provided the service for me and the person, don't remember her name, told me that there was nothing to be paid so she didn't understand why I received a bill.I returned the first bill I received with a copy of the invoice that showed the Payment # so they could stop sending me a bill.This week, I received another bill for the same amount $215.Myeyedr. was already paid by VA. That is why the Payment #******** is printed on the invoice. This company wants to double bill a veteran. I want this company to stop sending me bills that have already been paid by VA.

      Business Response

      Date: 11/09/2022

      I apologize for the confusion. This issue has been resolved and I have forwarded the proper documentation to your email. I appreciate the chance to help! We look forward to your next visit to MyEyeDr.!

      Customer Answer

      Date: 11/10/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:10/12/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/1/22, I purchased eyeglasses from MyEyeDr (Morrisville, NC), and paid the invoice for Order#******** in full ($374.00) before I left the store. Yesterday 10/11/22, I received a bill from MyEyeDr for $120.20. I called billing to ask why, and Ivan? said my insurance didn't pay them enough [to cover the amount that the MyEyeDr salesperson told me and what my invoice states]. Ivan told me I needed to talk with my insurance. I asked how I could dispute the bill, and he told me to call the store. The Morrisville store (Sherry sp?) told me the same thing, to call insurance. She said wasn't their fault, it was probably the computer [that determined the insurance coverage incorrectly]. I called my EyeMed insurance and wasn't surprised that there was nothing they could do, since they processed the submitted claim. I would like MyEyeDr to take responsibility for this mistake. [Note the $29 protection plan was removed from the invoice charge]

      Business Response

      Date: 10/14/2022

      Thank you for allowing me to help you find a satisfactory resolution to your issues. I appreciate your time and encourage you to keep my contact information for any further needs. We look forward to your next visit to MyEyeDr. Kind regards- ****

      Customer Answer

      Date: 10/20/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:10/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2022 I purchased contact lenses from this establishment … after occasionally using the trial lenses that were provided, I realized that something had to be off with the prescription. I made an appt to see the Dr for a contact lens re-check in April (after speaking with their corporate office who advised me to do so). I went in for the recheck and they did find that one of the rx was off. So they reordered contacts for one eye. When I returned to pick up the lenses - I gave them the unopened box as an even exchange. They did not ask for any money at that time because nothing was due to my knowledge. Months after, I continued to received a bill from this establishment. I’ve called numerous times and was told by Milton that the charge was not valid. However they have continued to bill me and even attempted to bill my insurance. I called this past week and a billing agent explained that I owe the balance because my insurance denied it. I asked her why would you double bill my insurance- as you already billed them at my initial visit and this was an even exchange. I should have a zero balance. I should actually have a $25 credit that was given to me by corporate but that has somehow been absorbed. You cannot bill an insurance twice in the same year. Especially when it was exchanged. I have exhausted all possible ways of explaining this - it has fallen upon deaf ears. if the charges are compared to my insurance allowances & and amount I paid out of pocket - I owe nothing. The even exchange box for box should have never been processed for an insurance payment.

      Business Response

      Date: 12/02/2022

      Thank you for reaching out. The issues with your account have been corrected. I sent an email to your inbox that further explains the steps taken. I appreciate you allowing us to correct this for you. -Kind Regards, Patient Relations.

      Customer Answer

      Date: 12/03/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last 9/27/2021 had eye appt. Paid my copay of $10.00 plus my contacts difference from what my insurance not pay. This year June got a bill for $275. Contacted above business repeated was told by ***** 7/2022 and my EOB from insurance stated I only owed $10. My insurance reprocessed it. ***** stated all taken care of. Since I received another bill in July. Now in September 2022 I get another bill for amount $275. Called insurance they have called my eye doctor with check# and amount they paid. I have tried on 9/26,9/27,9/28 call speak with office manager ***** left numerous emails to which he has never returned as of

      Business Response

      Date: 10/25/2022

      I apologize for the initial confusion with your order, but I appreciate the chance to correct it for you. Please keep my contact information if you need any assistance in the future. Kind regards, Cody

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother has insurance with EyeMed, but the woman running insurance couldn't locate the information and denied her coverage for her visit. We paid full price out of pocket, about $99 and left upset, but proceeded to run to ******* and have them pull her insurance to see if she had the coverage this place claims doesn't exist. Sure enough, she has the coverage. ******* printed out the documentation for us and I took the proof to this business and got a refund for the visit days later when the office manager returned to the office. A month later, this business is billing her for the cost of the visit, but at an inflated insurance rate of $145, after a $40 adjustment. I'm sure this is because they didn't bill the insurance company correctly either. Even if they fix this billing issue, I will never recommend this business. Scam artists.

      Business Response

      Date: 10/21/2022

      I appreciate you allowing me to help find a resolution to the issue you had. I appreciate your time. -Kinds Regards, Cody

      Business Response

      Date: 10/25/2022

      Thank you for allowing me to assist you. I am happy we could find a resolution. I encourage you to keep my contact information for any further questions. We look forward to your next visit to MyEyeDr. -Kind regards, Cody

    • Initial Complaint

      Date:09/28/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no issue with the doctor. The issue is the corporate company My EyeDr. I had several appointments in Jan/Feb of 2022. I did not receive a bill until May 2022 and have been trying to get a resolution as to why I did not get a bill until May when the insurance company processed the claim in Jan 2022. I have repeatedly attempted to resolve this using various phone numbers, the manager on site-to no avail. I have asked for an itemized bill and was told I was not allowed to see one; only insurance companies and Flex Account holders were privy to that information. With the obstruction, time has passed and they are threatening to send my account to collections without allowing me to see an itemized bill or answer any questions as to why I was sent a bill in May, 5 months after service

      Business Response

      Date: 10/21/2022

      Thank you for allowing me to help find a resolution to your situation. I appreciate your time and patience. We look forward to seeing you at MyEyeDr. again! -Kind regards, Cody

      Business Response

      Date: 10/25/2022

      I appreciate your patience while we found the correct person to fill your request. I am happy we could provide the information you requested. Please feel free to keep my contact information for any additional questions. We look forward to seeing you again at MyEyeDr. -Kind regards, Cody

      Customer Answer

      Date: 10/27/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    MyEyeDr is NOT a BBB Accredited Business.

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