Reviews

This profile includes reviews for MyEyeDr's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MyEyeDr

  8614 Westwood Center Dr Fl 9 Vienna, VA 22182-2442

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  MyEyeDr

  7749 Matthews Mint Hill Rd Mint Hill, NC 28227-7598

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  MyEyeDr

  9918 Knockando Ln Ste 140 Huntersville, NC 28078-8814

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  MyEyeDr

  38 Fenn Rd Newington, CT 06111-2212

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  MyEyeDr

  877 Post Rd E Westport, CT 06880-5242

Review Details

• Review fromRicky L

  Date: 03/24/2025

  1 star

  Ricky L

  Date: 03/24/2025

  My experience at MyEyeDr was fine with both the quality and service of staff. However the problem was with the invoice that I paid as I was checking out for $339.50. I didn't pay close attention until I saw the *** from my insurance company. They paid $324.88. There was a charge for $144.00, code V2750 for Anti-refelective coating. This charge waS on the *** and my invoice which to me means it was paid twice. I asked billing for an explanation and received a response through email that said the insurance company agreed that the *** is correct and that the case was closed. They will not respond to my request for clarification on what appears to be the same charge on my invoice. They said once a case is closed there will be no further communication. There is no one from corporate billing that is accessible through email or phone. You must deal with your local MyEyeDr facility who submits your complaint then tells you unacceptable results and that it's closed.

  MyEyeDr

  Date: 03/28/2025

  Thank you for taking time out of your day to speak with me. At MyEyeDr we are committed to addressing all patient concerns. We appreciate you giving us the opportunity to address yours.Your time and feedback are appreciated so we can continuously improve care for all patients. I appreciate you working with me while we found out the detailed information you needed. Kind Regards, Ja'Dene

• Review fromSALVATORE S

  Date: 03/19/2025

  1 star

  SALVATORE S

  Date: 03/19/2025

  After waiting 2 weeks, glasses did not work. Blurry except for a small area in center. Had to be refitted with different frames and have the lenses corrected. After another 2 week wait, new glasses arrived and were acceptable. After another 2 weeks received a surprise bill from them looking for more money on their already overpriced services. I was told all was fully covered by my insurance, not true I guess. Also was asked twice about buying eyeglass protection plan, to which I said NO twice, but still have a charge for it on the bill.Avoid this company.

  MyEyeDr

  Date: 04/01/2025

  Thank you for taking time out of your day to speak with our patient experience team. At MyEyeDr we are committed to addressing all patient concerns. We appreciate you giving us the opportunity to address and resolve yours. Your time and feedback are appreciated so we can continuously improve care for all patients. Kind regards, Patient Relations.

• Review fromDebbie G

  Date: 03/13/2025

  5 stars

  Debbie G

  Date: 03/13/2025

  I would just like to say thank you to employee ******. I am sorry that I forgot to ask your name. You did a terrific job in finding me a frame that I liked. You were very patient with me Thank you again

  MyEyeDr

  Date: 03/17/2025

  Thank you for reaching out with your kind words. We have shared them with the associate and their leadership. We look forward to seeing you when your glasses are ready. Kind regards Patient Relations.

• Review fromTiffany G

  Date: 03/12/2025

  1 star
  I had a horrible experience I had my kids there and the one of the ladies at the desk told me to shut my baby up from crying she couldn't hear other customers and was rude towards me about our insurance and then also told another customer it's not her problem to look up their insurances

• Review fromWen O

  Date: 02/25/2025

  5 stars

  Wen O

  Date: 02/25/2025

  Great customer service and selection. Staff takes their time and explains everything in detail.

  MyEyeDr

  Date: 02/26/2025

  Thanks for sharing your experience and thank you so much for your kind words! Were thrilled to hear that you enjoyed working with the team and our selection. Your feedback means a lot to us and helps us continue to improve. We look forward to serving you again soon! Kind regards, Patient Relations.

• Review fromMaria R

  Date: 02/20/2025

  1 star

  Maria R

  Date: 02/20/2025

  Our check out experience was horrible! My husband came in for an appointment. The eye exam procedure and ******* were great according to my husband but when it came to selling the package, theres a general manager and sale associate tandem going on here. My husband called me at work and passed the phone to **** who quoted us a price of $456 for frames and progressive lenses. He gave me his sales talk and didnt give me a chance to speak. He also added, w/o insurance, it would easily be $1k. I said just charge the $39 for the retinal exam and let me check my hsa balance and come back to you. **** sounded disappointed no decency in hiding it by the way. My husband comes home with the paperwork and a receipt for $39. I check my hsa balance, to my surprise it reflected -$39. I hadnt used my *** for this year. Per the provider, there was a Point of Sale from MyEyeDr for $1k plus which $561.66 went through, then a second charge of $39 which caused it to be over-drafted. I called back and spoke to **** to tell him about the unauthorized charge, put me on hold and got back that he checked as well as the manager and no other transaction made, only $39. Called the provider again and advised there were indeed 2 charges and gave me timestamps. Called MyEyeDr again, ****** answered, I asked to speak to the manager and he replied he was the manager. He also said no charges seen on their side. Both sounding condescending, with an air of attitude and no accountability. This is unacceptable! ******** customer service and sales practice! I reported for fraud. Will the owner kindly reach out to me? Id appreciate your time and attention to this matter. Read the comments of the others, theres a trend on your sales people/ check out process. You ought to fire them! Beware of this place!

  MyEyeDr

  Date: 02/24/2025

  Hi, We regret we have been unable to connect with you directly. At MyEyeDr we are committed to addressing all patient concerns. For that reason, a member of our patient experience team has reached out by phone with their contact information so we can further discuss your experience. We appreciate you reaching out with your feedback and giving us the opportunity to review your concerns.Kind Regards,Patient Relations

• Review fromMarion D

  Date: 02/15/2025

  1 star
  I went to get an eye exam which is free with my insurance, I chose to get contacts lenses which by the way I have been wearing for more than 30 years. When I finished with the doctor and went to check out I was told I had to pay a ‘contact lenses fitting fee” and the cost of the contacts, which was a total of $350.00 I have never heard of a fitting fee in all my 30 plus years of wearing contacts, I made the payment but the called the office and asked why didn’t an eye exam used to cover getting contacts. The young man tried to tell me something about you have to get fitted for contacts, I hung up the phone but I called them back and asked to have my order for contacts cancelled. I think this is a scam and a way to make extra money for someone I’m not sure who but I will not be returning to any My Eye Doctor locations, I went there a year ago and didn’t pay a fitting fee.

• Review fromJoshua S

  Date: 02/12/2025

  1 star

  Joshua S

  Date: 02/12/2025

  i made an appointment for a eye exam and when presented with the bill it was over $700.their web sight said $200.

  MyEyeDr

  Date: 02/24/2025

  We regret we have been unable to connect with you directly. At MyEyeDr we are committed to addressing all patient concerns. For that reason, I have reached out by email with my contact information so we can further discuss your experience. We appreciate you reaching out with your feedback and giving us the opportunity to review your concerns. Kind regards, Patient Relations.

• Review fromRose R

  Date: 02/11/2025

  2 stars
  I've been seeing Dr *** and his associate for years in his private practice but then when it became part of the chain MyEyeDr that's when all my issues started. Plus that's when the other ** I used to see in the private practice for my double vision left the practice. MyEyeDr had my prisms going in the wrong direction (is what they told me) in one pair of glasses for double vision and then in another pair they left out one of the prisms and when I'm telling them I'm getting headaches and my vision is worse from the new glasses I just keep getting told I'm not giving it enough time to adjust to them. I've worn glasses over 40 years and I've never had to "adjust" to new glasses or have them make my vision worse or give me headaches. Found the ** I used to see and got the lenses/prisms fixed after a new exam and review of the glasses which revealed they had left out one of the prisms. Now that they are fixed I'm seeing great with no issues - clear not fuzzy - no headaches. But MyEyeDr was of no help. The first time I had issues with my glasses there I even got a snarky comment about being difficult. They wouldn't listen to me at MyEyeDr. I just kept getting the run around saying give it more time. It's sad when I could see better with my old glasses and not get headaches than with the pair MyEyeDr made me. Read all the poor ratings for other locations too.

• Review fromTanairie E

  Date: 02/11/2025

  1 star

  Tanairie E

  Date: 02/11/2025

  The **************** has sent me a million emails to schedule my annual. Theyve also called more than a hand full of times to schedule an appointment. I arranged my week to fit in my appointment for today. I confirmed my appointment and also verified my insurance. I showed up for my appointment today on time only to be told I was rescheduled. How? ***? No one called to tell me or even ask if I was okay with this. Not even a voicemail. My appointment was for 3pm so they had all morning to do so. Their excuse was my appointment was pushed to overflow. Then tried to make me feel like it was my fault they couldnt see me today. Absolutely ridiculous and unprofessional. I ended up having to reschedule for tomorrow. Now Im thinking this office isnt worth it.

  MyEyeDr

  Date: 02/19/2025

  We regret we have been unable to connect with you directly. At MyEyeDr we are committed to addressing all patient concerns. For that reason, I have reached out by email with my contact information so we can further discuss your experience. We appreciate you reaching out with your feedback and giving us the opportunity to review your concerns. Kind regards, Patient Relations.