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Business Profile

Cell Phone Supplies

T-Mobile USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

This profile includes reviews for T-Mobile USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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T-Mobile USA, Inc. has 1000 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 3,784 Customer Reviews

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    Review Details

    • Joseph M

      Date: 04/12/2025

      The worst decision in my life was to switch to T-Mobile for home internet and cell service ,home internet never works nor dose my cell service ,I switch from a great company who's service works perfectly ******* to T-Mobile for the reason T-Mobile plans were cheaper. I been complaining about my service for months only to get a run a round and lies to now they say the towers in the area are congested with no plans to fix the issue in the future at all just plans to keep charging me almost $300 a month which I am always on time for a service TMobile cannot provide me with but charge me for so I am going to sue them for everything I spent and for damages I suffered so to not receiving calls nor able to make calls.tmobile has confirmed my service issues

    • Tamara L

      Date: 04/11/2025

      Excellent service, second to none, is offered by T-Mobile professionals! Our special THANKS to account supervisor **** *.! Highly efficient, friendly, so patient, very knowledgeable about company products & services, **** is a pleasure to communicate with! Oh, and, our monthly phone bill now is significantly reduced! Thank you ****!!!! You are The Best! YOU made our day!

    • Ann H

      Date: 04/11/2025

      I have been a costumer of t mobile for alomost 3 years. and have had to warrerty out my phone 4 time. because it doesn't work right. So on Sunday April 6th I caflled and the lady that took the call reset my network and it still didn't work. She said that I could go to ******* and get a new phone. I exsplained that I have a bill that has to be paid. I know with an outstanding balance thery wouldn't do it. She said that is why she was sending me to ******* to do this. So yesterday I went to ******* to get a new phone and they couldn't do it because i have and outstanding balance. I have called tmobile and he didn't want to do anything about it . so I am so tired of being lied to and took advantage of by this company.

    • Andrea G

      Date: 04/11/2025

      If I could give 0 stars I would. This company is nothing but a con. Charged me for 6 lines when we used only 3. The other 3 were added without our knowledge. ******** excuse for a company. I complained many times about it too

    • Mandana D

      Date: 04/10/2025

      DON'T EVER GO TO TMOBILE...THEY PROMISE REBATES AND MAKE YOU RUN AROUND FOR MONTHS. I STARTED IN AUG 2024 AND IT'S NOT APRIL 2025 CALLING EVERY FEW WEEKS...NOTHING!!

    • Toni S

      Date: 04/09/2025

      Horrible people! T-Mobile lied to us and said they had coverage in our area. Their coverage was very limited at best. We are business owners and would drop calls four miles from our home, on the highway, in the grocery store, around our home etc. . Also text messaging wouldnt work correctly. We called them immediately to tell them this was not going to work for us. They kept telling us that they were aware of an issue in our area and it should be resolved in a couple of weeks. We would call back and they would say the same thing. We called again and told them we were tired of waiting and had to move our phone service elsewhere. They agreed to let us out of our contract and still pay them for the phones. We were told by their retention department that our payment would be a total of $51/month for all devices and detailed notes would be made in our file to reflect this. That was all a lie. They are now charging us $148/month for our phones and say that since we left them our promotional phone prices left too. I hope they go out of business or someone sues them.

    • chris f

      Date: 04/09/2025

      Decided to take up the switch lines and have the company pay for your service promotion but i never received the E-Sim for the service and decided not to move forward with this but t mobile is charging me monthly for something I didnt receive and havent been able to use. Contacted them to cancel and they refuse to cancel my account saying I dont have an account with them. Phone has been out of service for a good while now.

    • Dustin B

      Date: 04/09/2025

      We have cell service and home internet. Our internet goes out every single night at 11pm and does not return until 3 to 4am. According to them we are not having any issues. They are telling us its the device we are using. But we use thier cell phones and thier router they provided us. Phones, *** and gaming systems will not connect. Highly recommend any other service but them.

    • Helen Z

      Date: 04/09/2025

      We wanted to try internet service with a deal for 2 free weeks trial, picked it up at t-mobile store. Brought home, plugged it in and speed was slow so we brought it back in one week (earlier than trial period) store associate said all was done and it was cancelled. About 3 weeks later I got a bill for a month service, how since I returned equipment?? I called and spent an hour on phone with customer service, tons of excuses why including the main office only got equipment 3 weeks later, they got it on time at the store. Said it would take another billing cycle to clear it up. Then about a week later I got a call from a collection company because they had the nerve to send an invalid bill to collections, going to ruin my credit too. And today I get a collection notice in the mail, seriously worst service company *** ever delt with . They made me realize I would never do business with T-Mobile ever again, and I suggest you dont either.

    • Santiago Navales S.

      Date: 04/08/2025

      T-Mobile in general. Promises you a plan for a specific price and then charges you $50 to $60 more for the service. No add one, no extra value or benefit added. Their internal investigation comes up with "everything is correct on your bill." Classic bait and switch scam

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