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Business Profile

Cell Phone Supplies

T-Mobile USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

This profile includes reviews for T-Mobile USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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T-Mobile USA, Inc. has 1001 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 3,780 Customer Reviews

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    Review Details

    • Slade W

      Date: 04/08/2025

      I bought 2 devices in full 2 years ago for my wife and I. The trade-in devices were credited at ~$500 each. Turns out they only applied a ~$400 credit each to the account, also split up over 24 months. Somehow that missing CREDIT was divided between the 24 months AS A BILL. So not only did T-mobile de-value the trade in, the difference was charged to me, effectively making the trade-in value of the devices $300 each, which is a steep difference from what the promotion would claim. Not only that, but when I switched carriers, this week, I was charged AGAIN. Another $198 to pay off the already paid off devices, so they could unlock the sim to port to the new carrier. It is absolutely insane how they get away with this. Absolutely scummy.

    • Theodore H

      Date: 04/07/2025

      Signed up for service mid Jan2025. Got 3 emails none included a PIN number. When I tried to set up internet and phone service I was asked for a PIN. Asked them to provide a pin to me and they said that without a PIN number they would not provide a new pin. Never got any service connected. They charged me $209 never sent a bill to my residence. Turned in equipment to local brick/moter store and they told me a phone number to call to cancel my account. Nope no pin no service. Ask for a PIN get denied service again because I have no pin. These people are so stupid that did't see the problem or a method to solve my problem. Took 17 phone calls and a 2 hour visit to the brick store to get the matter solved. DO NOT DO BUSINESS WITH TMOBILE THE COMPANY ARE EXTORTIONISTS, FRAUDS and LIARS. Policies are trash and so is the method they use to train their employees.

    • LeeAnn D

      Date: 04/07/2025

      Beware of T-Mobile!! I asked a customer *** on/about Sept 26 to discontinue my account. I paid the balance due the day after. In December I start getting bills for my suspended account thats past due. Ive called multiple times to clear this up, getting the run-around each time. I was finally told in March that they would go back to the October audio of the call and if I asked him to discontinue, then they would zero-out my bill. (Found out today that did not happen. ) Now its been turned over to collections and theres nothing T Mobile can do to assist me. As Ive investigated, there are lots of people who have had issues with this company. Next step: file a complaint with BBB.

    • Joy E

      Date: 04/07/2025

      I am dispute an incorrect charge on my recent T-Mobile bill. I have been a loyal T-Mobile customer and have always valued the services provided. However, I believe there has been an error in my recent billing statement.From January 25 to February 1, 2025, I was on a cruise during which I purchased a Wi-Fi package directly from the cruise company. I exclusively used this ************* for calling via WhatsApp. Additionally, I made calls from ******, which are included in my T-Mobile plan.Despite this, I was charged $189.32 for services, whereas I expected the charge to be $110.00 based on my actual usage. It appears I have been incorrectly billed an extra $79.32 for services I did not utilize.I kindly request that you review my account and adjust my bill accordingly to reflect the accurate charges. I trust in T-Mobile's commitment to customer satisfaction and believe this issue can be resolved promptly.Please confirm receipt of this email and inform me about the next steps regarding this matter.Thank you for your attention and assistance.

    • Glenn B

      Date: 04/07/2025

      I've been with them for over 20 years, but that's about to change. I had an issue with my phone because of an insurance issue, and they said on 4/4 my service would be back in 48 hours. Still nothing. I contacted them through the website this morning, and they couldn't help either. It is now five days since I have had service, can't check my messages, get calls, get texts or anything. I am moving to a new carrier. Tmobile, get with it!

    • Justin Y

      Date: 04/07/2025

      Worst phone company ever I hate calling them nobody speaks English and there the most company ever I called 10 times hung up on me over charged me 1500$ on a phone I never got

    • Mohamed B

      Date: 04/06/2025

      I have ordered I phone 15 and 2 tablets unfortunately I was not at home the 3 times that they attempted to deliver and I ended up getting from the store and they collected another money from me and thay said it will be refunded within 7 days and is over a month and still chasing my money every day I call they saying next week so please family and friends stay away from t mobile dont make the same mistake that I made

    • Maria D

      Date: 04/06/2025

      On November I sent a mobile dedvice back to t mobile that wasnt even opened. And the package got lost in transit to t mobile *** lost the package and they are still trying to charge me this phone on my account I have talked to over 15 agents on this seven months and no one has been able to fix this matter or remove this mobile dedvice from my account. I keep talking to agents and trying to get help they always they they will call me back and no one ever does. At this point I dont even want to be in business with t mobile anymore.

    • Carley O

      Date: 04/06/2025

      Worst experience ever. Would never recommend t mobile. They charged me $300 for a service that was never started. The phone was sent back to the warehouse because no one was home to sign for the package. I was told everything was canceled and that I would get a refund. They kept making promises that I would have a total refund. They are also extremely over priced compared to more customer friendly companies.

    • Kyle C

      Date: 04/05/2025

      *****. Provider. Ever. I wish we didnt get caught in this scam. Unfortunately, my wife and I signed a contract and are regretting it. I have maybe 5 dropped calls a day. Internet at the house is wayyy below par. This company shouldnt exist. Definitely not getting our moneys worth. Freaking horrible service.

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