Reviews

This profile includes reviews for T-Mobile USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  T-Mobile USA, Inc.

  12920 SE 38th St Bellevue, WA 98006-1350

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  T-Mobile USA, Inc

  240 S. Oneida St. Kiosk #102 Green Bay, WI 54304

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  T-Mobile

  6291 McKee Rd Ste D Fitchburg, WI 53719

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  T-Mobile USA, Inc

  128 Grant Way St 100 New Richmond, WI 54017

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  T-Mobile Cellular

  2804 SW Plaza Drive #2 Springfield, IL 62704

Review Details

• Review fromStevan W

  Date: 07/21/2022

  1 star
  When I was investigating changing from ******* to T-Mobile I was told that I could change my plan later if I decided that I wanted a different plan. I questioned if I changed the plan, would I lose any of my promotion benefits. I was told no. Based on this information, I made the decision to switch from ******* to T-Mobile.When I called later to change plans, I was told that I would lose my promotion and it would cost me a lot more money. Had I known this I would have not switched plans. Unfortunately T-Mobile does not care that I was misinformed nor do they make the "recorded" phone calls available so I can confirm that what I was told was incorrect. So be aware of what T-Mobile tells you. I think they will tell you anything to get you to switch and then not honor it later. If you're a ******* customer, I highly recommend you do not switch to T-Mobile.

• Review fromPatricia L

  Date: 07/21/2022

  1 star
  Going on 3 months, they can't get anything right. Blaming the billing cycle from day one. Got 2 lines, with $10.00 discount with autopay. Two weeks after signing up paying $160.00 to start,they want ***** to stay connected. Telling me I have to change my billing date. From the start I told them I want it due on the third of month. What they PROMISED in the store is NOT what you get. On fixed income. As soon as I can I will be changing service. Techs are anything but experienced.

• Review fromAlex C

  Date: 07/20/2022

  1 star
  This is regarding store number **** on *****************************************************************************. Today July 20th, 2022. I was skipped 2x because the current reps and manager Lexi ********* weren't going to answer my question while there were potential sales customers coming into store after me. They tried to tell me, that their system was down, but I told them that I didn't need for them to go into the system, I came to verify what a previous employee had told me. Even when one of the couples said, please take him, he is ahead of us, she still used the the system down to not take my question. Went to the next store down road on ********************* and was not only professionally greeted but received my answer, which only required a simple customer service call, not billing nor store visit. I did once and home and issue resolved.

• Review fromJamie N

  Date: 07/20/2022

  1 star
  T-Mobile service is always down! Coverage is horrible. Service is horrible People are not getting the services they are paying for.They should not be allowed to say they are the greatest 5G network on their commercials because that is false.Boost Mobile now uses the TMobile network and they are always out of service!! I'm beginning to think they are hindering Boost Mobile on purpose!I know because I am a dealer

• Review fromKaran W

  Date: 07/20/2022

  1 star
  I want to know how they can charge you for a. Month when you have canceled the phone and the Month your being charged for hasn't even started

• Review fromDolores M.

  Date: 07/19/2022

  1 star
  There billing is so difficult to understand then they had the same phones on 2 different accounts. I was being charged 2 different time a month. When taking care of this 10 hours of time 2 visits to store. The money doesnt add up for me.

• Review fromEmma L

  Date: 07/19/2022

  1 star
  I think T-Mobile service stink. They tell you one thing when you sign up with the. They suppose to have a plan for people's 55 year old. When I signed up I was suppose to get a free phone and my plan was suppose to be $48.00 and change. Every month I am paying a different price for this plan. T-Mobile telling me now that the phone is not free. They doing false advertisements. They doing this to a lot of senior citizen. A lot of people's is being scam by T-Mobile. They are liars, thieves and crooks. Every time I call I get the run around. I was told by a manager that my phone **** would be forty eight dollar and change. I don't want no other senior citizen to go through what I am going through. I hope someone can help me resolve this problem. T-Mobile have the worse service than any other cellphone company. I hate I ever signed up with them. When you talk to customer service they have people's talking to you that don't speak good english. You can't understand their language. I would like for BBB to look into this complaint.

• Review fromTempest B.

  Date: 07/19/2022

  1 star
  I have been a customer of ********************** for 6 almost 7 years. In September of 2021 I requested to have a line removed from my account due the phone on the account being stolen. The rep I spoke to asked me if I wanted to suspend the line so, as a customer who has never worked for any phone company said YES. Well, fast forward to January 2022 I noticed my **** was abnormally high so, I questioned it and I was told I was still paying for the line I requested to have removed. So, I again requested the line be taken off my account. Well, February I go into a tmobile store to purchase a new phone and I paid my entire **** to a zero balance. March rolls in and I have a $400 **** for ONE phone and One apple watch IMPOSSIBLE! SO, I call and complain to again find the same phone line was not only being charged to my account but, I had full service on the line that was requested to be removed in September. Fast forward, I continue paying on my account because I really need to keep my phone on as I use it for work as well. Well, now its June and finally a rep somewhat resolves the issue however, claims that T-Mobile's process is that they will only credit up to 3 months unless they can prove the issue was documented beyond that point. I have spoken to at least 4-5 reps who refuse to help. In fact, they've been quite rude about the situation. As of today, I have a balance with T-Mobile and my service has been interrupted due to a T-Mobile issue they refuse to rectify. They wont even allow me to set up a payment arrangement without taking yet, more money from me. I am beyond furious!

• Review fromTiwana J

  Date: 07/19/2022

  1 star
  I wish I could give this an o rating. First time I signed up for t-mobile they stole me and my husband's phone. I had to actually go make a police report (smh) to get that issue resolved. Next they want up on my **** and change the plan we originally sign up for which was buy one get one. 3rd we say about the internet deal on the tv about $50 a month. Went to the store asking how do it work and was giving false information. I was told that it was a 30 days trial not 15, but it didn't work good in our house. So before you return the the internet box you have to call to cancel. Than they will send you a email of the return label in your email to send it back from the *** store. So that's what I did. Next billing cycle I received a $279.00 **** which my plan is ******. I was furious! So I call the customer service line and was told that, they never cancel the internet service and ''I was **** a each fee because I purchase the internet device in the middle on my billing cycle. WHAT IS THAT ABOUT!! I was never told this when I signed up for this. I had to explain what happen over and over again for them to fix this ****. So be aware of T-Mobile scams that commercial is a lie. there are hiding fees and surprises.

• Review fromTerri G

  Date: 07/19/2022

  1 star
  Wish I would have looked on here for reviews, before changing to Tmobile. As a few others have stated, their sales reps lie, & customer service is the worst. Wish I never fell for their sales rep stating she could get me cheaper service than I was paying with my prepaid phone. Ive been with them 3 months, my **** has gone up each month. Also I set up an internet account to receive emails for payment confirmation, not wanting my phone connected with my bank info, instead they send a text, trying to get a hold of customer service is a joke, then once you do, they dont follow through with their promises to correct the issue. They send an email to me of what my **** is going to be. Im so ready to go back to my prepaid phone