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Business Profile

Cell Phone Supplies

T-Mobile USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

This profile includes reviews for T-Mobile USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.14

    Average of 3,775 Customer Reviews

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    Review Details

    • William W.

      Date: 07/19/2022

      William W.

      Date: 07/19/2022

      I purchased a TMobile phone from ******* and without my permission was set up with a TMobile account. I was just wanting to buy a phone for my son so he could play his games as I have internet at my house he can use. Well after I finally realized I had an account I closed it and then I wanted to let my girlfriend use my phone only to find out that the phone was locked. Well tried calling T-Mobile but so we had to call ******* where we purchase the phone originally so that they can unlock it well ******* doesn't unlock phones. So then I was told to call T-Mobile back which in return T-Mobile told me to call Metro by T-Mobile. Well Metro by T-Mobile doesn't unlock phones so we called Metro like T-Mobile again and since I didn't have remembered pin word or pin number that we gave when we purchased the phone we had to go to Metro store to show our license and have them unlock the phone. Well the T-Mobile Metro whatever store they don't unlock phones either never never never do they ever unlock phone so they wound up giving me a special number to call and he left a note on the account to let them know that we did show ID and you know everything is legit go ahead and unlock the phone well. I'm working on the third day and like I said I was told to go here told to go there they unlock it they unlock it no no they unlock it no no they unlock it the third day and after being told 20 minutes it'll be unlocked now I'm up to 24 hours and it will be unlocked so it's not been a very good pleasant experience ***** due to ******* Chevy account down our throats which we didn't ask for and T-Mobile Metro whatever not unlocking the phone that was paid for it it says $50 phone so buyer beware !!!

      William W.

      Date: 07/19/2022

      TyTY

    • Latoya B

      Date: 07/19/2022

      When I tell you this is the worst it is the worst! I have been on hold for 3 hours transferred back and forth to cancel a hotspot I spoke with Tel who she said she needed to transfer me a forth time this is AWFUL! Ive had it 3 days this is awful

    • Heather N

      Date: 07/18/2022

      I have had the service for over a year and I have had nothing but problems. The network is not the best network out there as they advertise. I have been paying on a cell phone that hadn't worked since day one. They replace the cell phone multiple times they replaced SIM card multiple times. They informed me that I had to wait for service because they were upgrading the towers while I still had to pay the full price that they advertised for the best 5G network. I was shuffled around from one technician to another told the same thing in a bunch of other excuses for why the service wasn't working. Couldn't get a supervisor on the line to answer my questions. Overall the service is awful when they do have issues with their towers they don't give you compensation you're still expected to pay your full **** even though you didn't receive full service. For over a year I have fought with them and for over a year I have gotten nowhere. I believe they still money from people while advertising a service they do not provide. My phone disconnects from The network Every few minutes. I drop calls can't send text messages... And this is everyday I have this problem. And yet I am still expected to pay my entire **** with half the service.

    • mitch e

      Date: 07/18/2022

      Tmobile experts should be titled Tmobile NITWITS because they call and tell you a billing problem and think they are dealing with a consumer dummy on the phone..I just got off the phone with one of their supposed to be experts and realized I must start a collection on social media to buy them new calculators..just amazing and they want to argue with me that I'm wrong..whatever, hopefully no more calls to my phone from one of these dummies who are supposed to be experts..I have a splitting headache from this one today...The CEO of Tmobile has his hands full if these are the people they have working for him..I feel bad for this CEO now..ugh..

    • Zulma A

      Date: 07/18/2022

      These businesses should definitely have the choice of giving ZERO stars! Where do I even begin? I WAS a customer for well over a year. Im no longer a customer because ********************** is a total scam. I disconnect my services and paid my entire last ****. Afterwards. I was told that I still had to pay $700 ok! SEVEN HUNDRED DOLLARS!!! Because of some "promotion". Apparently they connected me with seven lines. I only had TWO phone lines. Not only that BUT their employees!! I think the specifically hire young adults. These kids are desperate for money. They will sit there and tell you one thing and charge you for things that were never mentioned during the conversation. Do they work on commission? Yes I believe so! And since these kids are desperate for money....they will get you caught ** in these "promotions" that are just scams.They also have THE WORST phone customer service. They don't allow the customer to speak. They talk over you. They pretty much command you to just pay the **** and that's that! Extremely dissatisfied with this company. I urge everyone to stay away from tmobile. Tell a friend to tell all their friends. $700 for something I don't even own. Smh!

    • rodolfo t

      Date: 07/18/2022

      this company is about scamming people, I order service with them on 5-30-22 for Iphone 13, did not like it, returned phone it was received by them on 6-14-22, reorder another phone ******* galaxy s22 paid ***** tax on the phone on 6-09-22 did not arrive until 6-13-22, told them I dont want your service anymore, returned phone same day., but they continue charging my credit card with monthly service of $88.44, called back, they said once you order phone even if not activated yet you will get charge your monthly fee, I told them its illegal. since I dont have any phone with you, they said they created a temporary phone number so they have a file. I told them what can I do so you dont charge me anymore, they said to disable the account because if I cancel they will not refund me any money that I paid. I have a couple of disputes using my credit card services.So I got another **** for $112.86 service fee for this month, they said if I dont pay it, it will go to a collection agency. I called back financial services but they send my to another country, they gave me same promise, to wait 24 hours while they do all the format. Hopefully this time is true and not just making promises, I will never recommend this company, to nobody.

    • Irvin B

      Date: 07/18/2022

      In May, I saw the promotion for the home internet. The promotion said $30 for a magenta plan. When I saw the promotion, I called the closest store to me to see if the promotion was for any magenta plan. Since I am magenta military. The gentleman who answered the phone, informed me that I would indeed be eligible. I went to the store to at the home internet to my plan, but before everything was finalized. I again asked the gentleman if he was sure that I was eligible. Again he assured me that I was. I see my first ****, I noticed that I wasn't paying the promotion price. I called customer service and spoke with a Bele on ******. He was able to tell me that the promotion was only for magenta **** but since I would told that I was eligible he would talk the promotion department and see if an exception could be made. Said to give him a couple of weeks. Called back after a couple of weeks and spoke with a supervisor *****. She said I could get the $20 credit and that she would make sure I was eligible. Saw my **** for the month of July and noticed that what was again promised, nothing but a lie. Called and spoke with 2 people today a ******* who is the supervisor, told me I am not eligible and would not be. When promised or told something, a person should be given it.

    • LIZ S

      Date: 07/18/2022

      TMOBILE STOLE ABOUT $2,000 OUT OF MY BANK ACCOUNT MONTHS AFTER I CANCELLED SERVICE. WHEN I NOTICED THE MONEY MISSING I CALLED AND WAS TOLD I WOULD BE CREDITED. I WAITED A WEKK, NO CREDITS CAME. THEN I WAS TOLD THE FIRST PERSON DID IT WRONG AND EVERYTHING HAS TO BE DONE ALL OVER AGAIN. I WAITED A WEEK, NO CREDIT CAME. THEN I WAS TOLD I HAVE A PAST DUE AMOUNT EVEN THOUGH I DON'T HAVE ANY SERVICE WITH TMOBILE. THEN PROMISED TO BE CREDITED AND THEY WOULD CALL LAST FRIDAY TO CONFIRM I GOT IT. NOTHING CAME, AND THE SUPERVISER IS NOT AVAILABLE TODAY. TMOBILE ALSO WILL NOT ALLOW YOUR ***** TO CALL HEADQUARTERS IN BELLEVIEW, WASHINGTON, AND REROUTES YOUR ***** BACK TO CUSTOMER SERVICE. HAVE WASTED HOURS PON THE ***** TO NO AVAIL. THEY ALSO TRY TO USE A SCAM WOTH CASH APP TO START A TMOBILE CASH APP ACCOUNT. BEWARE!!!!

    • Barbara H

      Date: 07/18/2022

      Since T-Mobile took over Sprint, customer service has been shi%. They lie, scam, and do say anything to get a sale, even without your permission. Always send an email, call, and follow up with a certified letter for any cancelations. Their call centers are out of the country and lie like rats. So disappointed, and really ****** at this company. I was to receive a brand new cell and received a used non-working cell. It was crazy. I can go on and on for each call. For simple requests, the service has been good. Otherwise do not ever trust them. Do your own research.

    • Cindy K.

      Date: 07/17/2022

      I think t-mobile is a company that steals! This company fraudulently take money from peoples account after they have terminate the services within the buyers remorse period. I wouldn't advice anyone to purchase this service. If you do purchase t mobile DO YOUR HOMEWORK FIRIST! I would advice you to just pay the extra $5 a month and not do the auto pay. They will use your account fraudulently!

    T-Mobile USA, Inc. is NOT a BBB Accredited Business.

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