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Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Convergent Outsourcing Inc has 25 locations, listed below.

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    Customer Complaints Summary

    • 534 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have No Contract with them, as they are reporting incorrect info on my credit report. They are reporting that I owe them money. why should I pay for something the Original Creditor already got paid for when they "Wrote it off!! This false information is hurting my credit score. I will be taking legal action soon.

      Business Response

      Date: 09/15/2022

      Dear ****************:

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

      Customer Answer

      Date: 09/15/2022

       
      Better Business Bureau:

      They say they dont have anything with my information, but they are reporting to the credit bureaus. This is illegal reporting. I attached screenshots of what is being reported to the crefit ******.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:09/09/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this alleged debt with ********* and I do not have a contract with Convergent Outsourcing. I requested the original application, and they did not provide me with the original application.

      Business Response

      Date: 09/19/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:09/08/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HELLO. PLEASE HELP ME. ITS BEEN 2 MONTHS NOW AND YET YOURE ABSOLUTELY DOING NOTHING. I HAVE WROTE TO THE BUREAUSS MULTIPLE TIMES ALREADY BECAUSE THIS IS NOT MINE AND THEY HAVE TO REMOVE IT. I HAD NO FINANCIAL OBLIGATION WITH THIS COMPANY AND EVEN TO THE ORIGINAL CREDITOR OF THIS ACCOUNT. PLEASE DELETE THIS DUE TO FDCPA AND FCRA VIOLATION.ACCOUNT NAME: CONVERGENT OUTSOURCING (Original ****************** USA)ACCOUNT NUMBER: 8737****DATE OPEN: 06/01/2020 BALANCE: $848.00

      Business Response

      Date: 09/19/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:09/07/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon reviewing my credit report I came across an account from Convergent Outsourcing in the amount of $557.00. I have never had an account with this company. Convergent has not provided any validation that the account/debt is owned by me and originated with their company. Please remove this account from all credit bureaus immediately.

      Business Response

      Date: 09/13/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:09/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, on 9/6/22 at 12:44pm ET, I called Convergent Outsourcing after noticing a fraudulent collections account on my credit reports from several credit monitoring alerts I received on 9/3/22 & 9/4/22. Upon speaking with a Collections Agent named ******* to report this fraud, she pretended to empathize with my frustration of having gone through identity theft twice in one month, but then turned around and asked me on the call if I would be open to paying a reduced amount of the debt to have it removed from my credit report?? How cold and uncompassionate can a person be where their greed trumps being a human. What part of my Identity was stolen to open this account wasn't clear to her? I then requested to speak with a Supervisor after feeling rushed off the phone and not at all satisfied with her responses to how a fraud case should be handled, especially when I literally just experienced similar fraud with another utility company. Convergent is acting on behalf of ************* to collect a debt that does not belong to me, I do NOT live in the state of *****, never have. Back to the call being transferred to a Team Lead named **********************, who also seemed very clueless and confused about the fraud process as if this were their first time ever hearing about identity theft. I asked ******* about their fraud process, who specifically handles it, and once fraud is proven, when I would be issued a deletion letter for my records. She very coldly stated "we wouldn't issue you a letter if fraud was proven, we only would delete the account and you could call us for updates". What???? It seems that no one there has ever heard of FCRA rights. You HAVE to provide an identity theft victim a confirmed ID theft and deletion letter for their records and for them to provide to the credit bureaus. I could easily prove this account to be fraud in less than 2 minutes as it's so obvious. I request this fraud account to be removed ASAP and a letter issued to me urgently.

      Business Response

      Date: 09/21/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:09/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with company *** Communications or this collections company, and absolutely do not have a contract with Convergent Outsourcing Inc. They did not provide me with any sort of application like I have asked. This Collections has lowered my credit score tremendously and keeps lowering it,this issue has been requested several times to be removed they never do comply. I demand that this company be forever removed from my credit report.

      Business Response

      Date: 09/13/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:09/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hey, ************ claim that I owe and they cannot prove is mine. They have obviously violated me as a consumer in the worst way. Like I'm trying to better my life and they are hindering me. I even submitted a cease and desist. Attached is the letter too. I need this account removed now because it's 100% inaccurate & 100% unverifiable. CEASE and DESIST all collection on this account & remove from my credit report

      Business Response

      Date: 09/13/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:09/03/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******** and do not have a contract with CONVERGENT OUTSOURCING. They did not provide me with the original application like I asked.

      Business Response

      Date: 09/13/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:09/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was assured by the *************** representative in the *********** that the account was closed and I was assured by the representative that my account was closed as I have not been using the mi-fi equipment for many months.

      Business Response

      Date: 09/13/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:09/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Dish Network and do not have a contract with Convergent. They do not provide me with the original application as requested

      Business Response

      Date: 09/13/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    Convergent Outsourcing Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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