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Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Convergent Outsourcing Inc has 25 locations, listed below.

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    Customer Complaints Summary

    • 534 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received a letter from this company claiming to be a debt collector. They claim to be collecting a ******** debt, that we do not owe. I contacted ******** directly and they said the account number that is on my form (claiming to be our ******** account) isn't even a valid account number for them. They said it is a scam. I just wanted to let you know that this company seems to be trying to scam people.

      Business Response

      Date: 09/13/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:09/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm depressed and suicidal after dealing with the unauthorized use of my personal information. Which resulted in this unauthorized item on my credit report. I sent letters over 30 days ago and they failed to get back with me with sufficient validation. This account violates the ***** and must be deleted immediately because those are serious violations and I could be compensated for them.

      Business Response

      Date: 09/12/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:08/30/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Convergent Outsourcing and do not have a contract with Convergent Outsourcing, They did not provide me with the original application like I asked.

      Business Response

      Date: 09/02/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:08/28/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I declare Under penalty of perjury, (under the laws of the *************, if executed outside of *****************), that the foregoing is true and correct to the best of my knowledge. Further, I certify that I am permitted by FEDERAL and STATE LAWto file this dispute. I also understand that knowing and willful misstatements or omissions of material facts constitutes a FEDEAL CRIMINAL VIOLATION punishable under 18 USC ****. Additionally, these misstatements are punishable as perjury under 18 USC ****. This item found within my credit report is not related to any transaction that I made. This debt collector is in violation for putting unknown/unauthorize account on my credit report. I never had any business with debt collector nor gave my written consent. This has caused me to suffer and its defamation of my character.Moving forward I would like you to stop reporting to all credit reporting agencies that I owe any amount to your company. Remove all false debts from my reports ASAP. I also like your company to mail me via postal mail all the changes have been made or attempted to be made within 10 days of this complaint. I demand to be compensated as well for pain and suffering

      Business Response

      Date: 09/02/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

      Customer Answer

      Date: 09/04/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no knowledge of this company or alleged debt. I have disputed this debt with the credit bureaus and it came back verified i have since then contacted the company and haven't received a response. Where are the documents that your company used to verify that you are reporting these accounts accurately? What is the name of the person in your company who verified the accuracy of this account? What documents did they use to verify them? Please provide me with the name of that individual, their company title, and telephone number as well as copies of the documents that they used to verify that this disputed item are being reported accurately.

      Business Response

      Date: 09/02/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:08/27/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Convergent Outsourcing and do not have a contract with ******** They didn't provide me with the original application like I asked.

      Business Response

      Date: 09/02/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

      Customer Answer

      Date: 09/02/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is fraudulently reporting debt to a credit reporting source.They claimed I opened an account in 2020 with ******** and owed ******** a total of $89. The last account I had with ******** was in 2016 and the account was closed in good standing. ******** accidently reported I owed them $89 to TransUnion and Equifax in 2017, which was disputed and taken care of as the account ended in good standing. Now this company fraudulently reports I owe ******** for the exact amount of $89 from an account in 2020 which, there as been no new accounts or activity with ******** since 2016.This company is violating the law and fraudulently reporting debt to credit reporting agencies.

      Business Response

      Date: 09/02/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:08/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a letter from this company saying I owe ******** money, to which I vehemently deny, due to the fact I dont have ******** and havent had ******** ever.! They are collecting on a fraudulent account and I am demanding they cease collection efforts and delete this account as it is not mine. I have ******* Wireless, not ********. I also asked them on their website to send validation, as Im following all the proper procedures to get this removed, and as such, never received the validation in the allotted time, which ultimately makes this account invalid anyways. My attorney has advised me to make a formal complaint on a neutral forum to give this company a chance to rectify this situation, but if they do not, inform them that litigation will be filed against them and legal action will commence. Delete this false account permanently and dont try and sell to someone else, nor try and report to my reports. and that will suffice.

      Business Response

      Date: 08/22/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

      Customer Answer

      Date: 08/22/2022

       
      Complaint: 17746693

      I am rejecting this response because: You all sent me a letter it says R-8458948

      Sincerely,

      *************************

      Business Response

      Date: 09/15/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:08/18/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for this debt with ********* I also do not have any contract with Convergent Outsourcing. They do not provide me with the original application like I have asked.

      Business Response

      Date: 08/23/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:08/17/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You are not receiving this in error. I have attempted to contact Convergent Outsourcing (since May of 2022 ) about a fraudulent account on my credit report from their company. They have yet to contact me or remove the fraudulent account from my report. I have called, Emailed and sent a letter to the company and still no response. They are reporting false/fraudulent information on my credit report and that is effecting me.

      Business Response

      Date: 08/23/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

      Customer Answer

      Date: 08/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of this account removal is satisfactory to me.

      Sincerely,

      Khymberliann Bynes

    Convergent Outsourcing Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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