Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

546 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
in accordance with the fair credit Reporting act convergent account #******, has violated my rights.15 U.S.C **** section 602 A. states i have the right to privacy.15 U.S.C **** section 604 A section 2: it also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1666B A creditor may not treat a payment on a credit card account under an open and consumer credit plan as a late for any purpose
Business Response
Date: 08/19/2022
Dear **************,

Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.

Respectfully submitted,

*******************
Consumer Affairs Manager
Customer Answer
Date: 08/19/2022

Complaint: 17724487

I am rejecting this response because:

Sincerely,

*******************
remove from credit report
Initial Complaint
Date:08/16/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This debt was sold to the debt collector Convergent Outsourcing Inc in regards to ********* As well as the debt collector keeps reaching out via mail and phone.15 USC ****b (a) Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a creditor in collection with the collection of any debt 15 USC ****b (4) not communicate by post card;15 USC ****b (2) not state that such consumer owes any debt;15 USC ****b (5) not use any language or symbol on any envelope or in the contents of any communication affected by the mails or telegram that indicates the debt collector business or that the communication relates to the collection of a debt
Business Response
Date: 08/24/2022
Dear *******************************,

Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information.

If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.

Respectfully submitted,

*******************
Consumer Affairs Manager
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and I will be waiting on status updates via this complaint.

Sincerely,

**************************************
Initial Complaint
Date:08/15/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.c **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 *********** Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt
Business Response
Date: 08/17/2022
Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.

Respectfully submitted,

*************************
Consumer Affairs Advocate
Customer Answer
Date: 08/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In accordance with the Fair Credit Reporting act. This account 915711XX, has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C
Business Response
Date: 08/18/2022
Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.

Respectfully submitted,

*************************
Consumer Affairs Advocate
Initial Complaint
Date:08/15/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I show on my credit report an amount owed to ******** for $996.00 and I do not recognize this charge and should be removed on all three credit bureaus. 11-04-2020
Business Response
Date: 08/18/2022
Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.

Respectfully submitted,

*************************
Consumer Affairs Advocate
Customer Answer
Date: 08/19/2022

Complaint: 17717072

I am rejecting this response because: I was last sent a bill of $112 before losing my phone I contacted the company stating this information. ******** advised I was to pay late fees once the bill comes in. $800 dollars in Late fees is not the norm I refuse to pay for something I did not accumulate or use. As for the collection company they always call me with wrong information towards the account such as my name, date of birth and address. How am I to pay for something and give personal account information to an unstructured and unprofessional company. Not to mention all the phone calls I receive with representatives not stating they are calling me from a collection company.

Sincerely,

*********************
Business Response
Date: 09/19/2022
Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.

Respectfully submitted,

*************************
Consumer Affairs Advocate
Initial Complaint
Date:08/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hey Convergent Outsourcing is trying to wrongfully collect alleged debt from me and it's stressing me out. They illegally have my name, DOB, and SSN which I did not grant ********** to them or gave it to them. They need to cease collection on this account and delete from my credit report.
Business Response
Date: 08/17/2022
Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.

Respectfully submitted,

*************************
Consumer Affairs Advocate
Initial Complaint
Date:08/12/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this for this debt with JCMP CARD and do not have a contract with convergent. They do not provide me the original application like I asked.
Business Response
Date: 08/17/2022
Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.

Respectfully submitted,

*************************
Consumer Affairs Advocate
Initial Complaint
Date:08/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm depressed and suicidal after dealing with the unauthorized use of my personal information. Which resulted in this unauthorized item on my credit report. I sent letters over 30 days ago and they failed to get back with me with sufficient validation. This account violates the ***** and must be deleted immediately because those are serious violations and I could be compensated for them.
Business Response
Date: 08/18/2022
Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.

Respectfully submitted,

*************************
Consumer Affairs Advocate
Initial Complaint
Date:08/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
COMPANY CONTINUE TO REPORT ID FRAUD ACCOUNT NOT MINES AND NEVER DONE BUSINESS WITH ********* $532.00 , FRAUD ACCOUNT OPEN (NOV 8, 2021), ****** COMPLAINT AND AFFIDAVIT FILED WITH "FCC" AND "FTC" CASE# *********, SSN# ****(LAST 4) , DOB: 1/17/1996, ACCOUNT # UNKNOWN
Business Response
Date: 08/18/2022
Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.

Respectfully submitted,

*************************
Consumer Affairs Advocate
Initial Complaint
Date:08/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
15 U.S.C **** section 602 A States: I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish account without my written instructions. 15 *********** Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.15 *********** Acquisition of location information: not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; and The credit bureau has violated my rights according to the law anything on my credit report is supposed to have written constructions to put anything on my credit report and has violated the law and my rights by adding inaccurate information on my credit report. Also, they communicated with me and still haven't changed the information or verified it. They have failed at fixing this problem and I have sent dispute letters, follow up letter as well as demand and comply letter and they have failed at fixing this problem in a timely manner. They haven't contacted me at ALL from the date I sent my dispute letters out and failed to verify method of verification.
Business Response
Date: 08/16/2022
Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.

Respectfully submitted,

*************************
Consumer Affairs Advocate
Customer Answer
Date: 08/16/2022

Complaint: 17704717

I am rejecting this response because: I never even had a ******* account from begin with, there shouldn't even been one. I received a statement regarding this balance, and it was a police report made because it was fraud.

Sincerely,

***********************

Business Response
Date: 09/03/2022
Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.

Respectfully submitted,

*************************
Consumer Affairs Advocate

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This business has 1 alert

Complaints

Customer Complaints Summary

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Convergent Outsourcing Inc is NOT a BBB Accredited Business.