Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JND Holdings, LLC

  1201 2nd Ave Ste 3400 Seattle, WA 98101

• 

  JND Holdings, LLC

  PO Box 91390 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91354 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91329 Seattle, WA 98111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2019, I submitted a claim for a cash payment of $125. I recently found out that they where starting to mail out the checks back in February. It it June, I still have not received my payment. I emailed them, they responded back with incorrect information about my claim. I responded back and told let them know about the incorrect information. That was 4+ weeks ago. No response. I sent then a message through the website and by email. No response. They GHOSTED me!

  Business Response

  Date: 07/14/2023

  *********************** filed an Equifax Data Breach Settlement Initial Claims Period claim requesting the alternative compensation/cash payment. The Settlement Agreement requires claimants to provide the name of their credit monitoring service to qualify for the alternative compensation/cash payment.  An Incomplete Claim Notice was issued to Mr. ****** email address on file on January 31, 2020, requesting the name of his credit monitoring service, and we did not receive a response. Accordingly, Mr. ****** claim was denied.

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20321372
  
  I am rejecting this response because:

  
  

  PART 1:

  
  

  There are several issues.

  
  

  1. Back in 7/25/2019, I submitted "Option 2, Cash Payment: I want a cash payment of $125."
  2. I never did choose the "Credit Monitoring" option.
  3. I never received said email. ********* could back me up on that.
  4. Cash payment was never "Up to $125", it was flat rate of $125 indicated by my claim.

  
  Thankfully, I did printed out and kept my "Claim" for 3+ years. 

   See attached file "Equifax Data Breach Settelment 2019".

  
  

  PART 2:

  I litterly copy and pasted "PART 1" from my response to you dated 06/16/2023.

  Guess what?

  YOU GHOSTED ME!

  
  

  File attachment, that is the same copy I emailed you on 6/16/2023.

  AND

  It is the exact same copy I provided to you and BBB when I filed this complaint!

  
  

  
  

  Guess what!

  I did some research on the this company.

  You have a long history of  not paying out legit claims.

  
  

  
  

  
  

  
  

  
  

  
  

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 07/28/2023

  Credic Karma:

  I do not know how long for, I have emails from them dating back to March of 2019. The monitorting service is part of the service that they do.

   

  I still have a account with them. I think my accout goes back 10+ years.

   

  Capitol One:

  Do not how long. They call it Credit Wise. I do not know anything about it except for it goes with my Captiol One Card or cards.

   

  I still have a account with them, it goes back to **** or 05.

  Business Response

  Date: 08/11/2023

  The Equifax Data Breach Settlement Agreement establishes that Class Members have 30 days from the date of a Deficiency Notice to cure deficiencies. This deadline cannot be extended. A Deficiency Notice was issued by email to ************** email address on file on January 31, 2020,requesting the name of his credit monitoring service in order to be eligible for the cash payment. No response was received by the deadline, and per the terms of the Settlement, ************** claim was denied.  
  

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20321372
  
  I am rejecting this response because:

  
  

  You violated the Judge order.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was part of the Equifax settlement years ago. Thank you to the attorneys who fought SO HARD for victims like myself. At first the administrator claimed that they have sent me my check but, I have never received it as because my credit was destroyed had to move out of the address on file. But, I was never notified by ANY other means.Please bear in mind that all this hardship is directly due to the negligence of Equifax.For years and years my identity was used in multiple ways. All of my personal information, Social Security number, email address, passport information all is compromised and used on the dark web. They even violated my tax returns. (Credit card, auto loans, loans ) As difficult as it was I provided as much information as I could as this event cost me thousands and thousands of dollars. As a result I became homeless, With my compromised credit status I was unable to obtain a job or an apartment or automobile insurance, credit card NOT EVEN A BANK ACCOUNT or loans nothing.Now I am being violated AGAIN! Its because this company (The settlement Administrator) refuses to send me my check or tell me a time WHEN I receive my monetary compensation for this liability disaster.It has been years now the are stalling..and for what? Dont they realize that EVERY day that goes by is another financial disaster that I must endure? Your ticket ******* Dear ****,Your Settlement payment will be reissued as soon as possible. An exact mailing date has not yet been set.Regards,Equifax Data Breach Settlement AdministratorThis is been happening for months now. Still no replacement check. No check from the beginning. I wont even confirm the amount! They dont care I think that I am reporting them to the federal trade commission and other federal regulatory authorities including the ****************

  Business Response

  Date: 07/13/2023

  **************** filed an Equifax Data Breach Settlement Initial Claims Period claim and was issued a Settlement payment for the approved portion of his claim in December 2022.  **************** requested reissue of his check to an updated address. His check reissue is in process and will be mailed as soon as possible.
  
  **************** also filed four Equifax Data Breach Settlement Extended Claims Period claims.  Per the Settlement Agreement, claims for more than 10 hours of Time Spent and all Money Spent require supporting documentation.  **************** did not submit supporting documentation with these claims.  His claims included four separate email addresses and multiple mailing addresses.  Incomplete Claim Notices for each claim were issued to him by mail and email.  However, the mailed Notices have been returned undeliverable by the U.S. Postal Service.  If **************** confirms his mailing address, we will have his Extended Claims Period Claims Incomplete Claim Notices remailed to him. 

  Customer Answer

  Date: 07/15/2023

   
  Complaint: 20306382
  
  I am rejecting this response because:

  I ATTACHED ALL DOCUMENTATION THAT WAR REQUIRED UPON REQUEST FROM THIS COMPANY.  
  this included but was not limited to

  1. over 48 hours of tedious work trying to prove my identity to the various companies that this breach caused.

  2.  Due to the breach, my credit was reduced to a score below 400 which caused me higher interest rates, the inability to obtain gainful employment, the inability to obtain automobile insurance and the ability to obtain any type of housing which requires a higher credit score.

  3.  How does one send proof of this? I do not even have those email addresses that were compromised. All of the files that I had obtained were located in the ****** system which is now an accessible to me.

  4. how do I send you documentation on how my life has been turned upside down and then I cannot get any credit cards, I cannot gainfully be employed, I cannot obtain a loan or insurance or even housing with this credit score.

  what kind of proof would you like? I am a victim of this breach, according to your records, how am I to receive my just compensation? Just answer that question for me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: ************************* Claim ID # PSBPN- ***** I have not received my settlement benefit for my claim in ****** v. ********** Casino Please update whats my settlement amount and how it was sent out ?

  Business Response

  Date: 07/12/2023

  Upon review of JNDs records, we can confirm receipt of Mr.********* claim. However, our records indicate that ******************** was not on the list of approved eligible claimants in this matter. If ******************** passed through and his face was visible to certain security cameras at ***********************'s Sportsbook in ***********, ******** at any time between September 2020 through June 2021, and he has documentation which indicates as such, he may mail a letter to us at the address below stating as such with copies of such documentation.
  
  ****** v. PAD Settlement Administrator
  c/o JND Legal Administration
  PO Box 91344
  *******,** *****

• Initial Complaint

  Date:07/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regards to Coppertone ************* Voluntary Recall . My name is ***************** and My claim id is *********** I have still not received my settlement check after i was sent a letter that my qty was exceeded and i would be sent a check for upto 5 without proof of purchase. But the class admin has still not send me the check for my settlement. Requesting my check to be sent at the earliest convinience Thanks

  Business Response

  Date: 07/07/2023

  ***************** filed a refund claim in the Coppertone Voluntary Recall for 10 units.  Because the refund claim amount was unusually high,************ was issued a Proof of Purchase Request letter.  We did not receive a response.  As such, we will issue a refund for 3 units at the nationwide average retail sales price as detailed in the Proof of Purchase Request letter. ************ should receive that check by **** mail in the next 2 weeks.

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to get information regarding when payments will be sent in the ****** vs State Farm. The case has been settled but no payments have been sent. When you call, they say it takes time or go to the information. This case has been settled over six months ago.

  Business Response

  Date: 06/20/2023

  JND Legal Administration (JND) is serving as the Administrator in the **************** State Farm Fire and **** Co., (Case No.17-CV-148, S.D. Ala.) class action settlement.  On October 4, 2022, the ************* District Court for the Southern District of *******, ***************** entered the Partial Judgment approving the Settlement on a final basis.  The settlement Class includes:  All persons and entities insured under a State Farm structural damage policy who made: (1) a structural damage claim for property located in the **************** with a date of loss on or after March 8, 2011, but before August 3, 2017; and (2) which resulted in an actual cash value payment during the class period from which non-material depreciation was withheld from the policyholder; or which would have resulted in an actual cash value payment but for the withholding of non-material depreciation causing the loss to drop below the applicable deductible.
  
  The deadline to submit a completed claim form was October 24, 2022.  ************************* submitted a claim form on June 22, 2022.  In accordance with paragraph 7.1 of the Settlement Agreement, the Defendant will calculate the amount of Non-Material Depreciation and General Overhead and Profit Depreciation (if any) that is used in determining the Settlement Payments. These calculations are currently in process.  Payments or letters (if a claimant does not qualify for a payment) cannot be sent until the claims administration process is complete. The timing for this cannot yet be determined.  However, the website, www.******-v-StateFarm.com,will be updated as new information is available. 
  
  

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This firm is handling ******s windshield defect class action. I was contacted 2 years ago about costs incurred for 2 breaks in my subie due to their known defect in design/ manufacture. I sent all the ********************* I called them last year because I didnt get reimbursement. The firm transfeted me all around, said they had my **************** would get back to me. Nothing was received until I got a rejection letter date 4/23 stating they. Received my ************** was incomplete& rejected. This is shady practices just like the shady way ****** didnt disclose the defect. As anowner, ive sat in my car twice in park & watched my windshield crack like a horror movie without any rock or item causing it to break. I feel they are avoiding reimbursement. They coulda told me ladt year what the status was when i had paperwork in hand. I am unable to backtrack.They could of just processed my claim. I want this on record because they shouldnt be able to rest their head on a pillow at night for having zero integrity.

  Business Response

  Date: 06/16/2023

  JND Legal Administration (JND) is the third-party Settlement Administrator in the Khona, et al. v. ****** of ******** **** (Case No. 19-cv-09323-RMB-AMD) class action settlement in the ************* District Court for the District of **********, ****** Division.  Under the terms of the Settlement Agreement, eligible Class Members could file a claim for reimbursement of necessary, documented costs for replacement of an original ****** windshield due to cracking or breakage around the deicer region of the windshield resulting from the manufacturing condition at issue in the lawsuit. The Claim Form instructed claimants that they must include documentation, including a repair invoice or work order, showing windshield replacement of their vehicles original ****** windshield for cracking meeting the reimbursement eligibility.
  
  JND provided Class Counsel and Defendants counsel with copies of the supporting documentation submitted by all eligible claimants in March 2022, including copies of **************** claim.The Parties reviewed and determined that **************** documentation did not provide sufficient evidence that the repair was performed due to the condition at issue under the Settlement. JND mailed ************** a notice on April 21, 2023,informing her of the deficiency in her claim and providing an opportunity to submit additional documentation for review by May 22, 2023. JND did not receive any additional documentation from **************.
  

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have diligently endeavored to acquire pertinent information regarding the settlement of my claim from JND Legal Administration. These claims trace back to the year 2017, and despite making numerous attempts to establish contact with the company through electronic correspondence and telephone communication, I remain unable to procure precise details pertaining to my claim. I have duly dispatched all the requisite documents in order to fulfill the necessary obligations to settle my account. Alas, hitherto, I have not received any form of response.account numberS: ********** P5EBLCM8P4 PHTQR7B32D

  Business Response

  Date: 06/15/2023

  JND has corresponded with ********************* regarding her Equifax Data Breach claims.
  
  ************** filed an Equifax Data Breach Initial Claims Period claim for alternative compensation/cash payment and 20 hours of time spent (Claim ID No. ***********.  After all Settlement appeals were resolved,************** was mailed a Settlement payment on December 28, 2022.  That Settlement payment has been deposited. 
  
  ************** also filed two Extended Claims Period claims requesting a combined 53 hours of time spent and $1,200 in money spent (Claim ID Nos. ********** and PHTQR7B32D).  She was issued a No Documentation Incomplete Claim Notice for Claim ID No. P5EBL-CM8P4 in late March 2023 and we received her documentation response.  Her claims are under review and we will follow-up once a final determination has been reached.  We will follow-up with ************** to answer any additional questions she may have regarding her pending claims. 

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20146269
  
  I am rejecting this response because: 

  I am dissatisfied with the provided response due to its recurrent nature. Each time I reach out, I am greeted with the same reply via phone rep. ******* that my documents have been received and are currently under review. However, I must express my concern regarding the disparity between the actual payout of approximately $38 and the expected amount of $100 that I had initially specified during the dispute. I kindly request a thorough explanation as to why the settlement fell short of my chosen sum.
  To provide context, my initial claim dates back to 2017, followed by subsequent claims in 2021 and now 2023. Given the duration of time I have patiently endured, I am compelled to escalate my dispute to the attention of the ******************* Services, CEO *********************************. It is my ******* appeal that my claim be manually reviewed, who can offer a specific date for the disbursement of my settlement payments. Considering the years, I have waited, I believe it is only fair to request a definitive resolution.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/20/2023

  The Equifax Data Breach Settlement was on appeal until August 2021.  The Initial Claims Period Claim Settlement payment distribution occurred thereafter in December 2022.
  
  Regarding **************** Initial Claims Period Settlement payment amount of $40.44 (for her claim filed in October 2019), the Settlement and Consent Orders reached with the **** CFPB, and State Attorneys General in 2019 prioritized reimbursing Settlement Class Members for the costs they incurred related to the breach and providing credit monitoring to any Settlement Class Member who wanted it.  In order to ensure funds would be available for these priorities, the Settlement and Consent Orders initially limited claims for time spent and alternative compensation to a total of $62 million.The entire $62 million allocated for these claims was distributed proportionally as required by the Settlement Agreement and Consent Orders.
  
  Per the terms of the Settlement, because claims for alternative compensation and time claimed during the Initial Claims Period exceeded $62 million, Settlement payments were distributed pro rata to those making valid claims.
  Once the Extended Claims Period ends in ****, if any funds remain in the Settlement Fund the initial limitation on claims for time spent and alternative compensation will be removed and remaining money will be distributed on a proportional basis to those claimants who submitted valid time spent and alternative compensation claims.
  
  Per the terms of the Settlement, Extended Claims Period claims are reviewed in the order received.  **************** claims will be determined as expeditiously as possible.

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20146269
  
  I am rejecting this response because:
  I would like the contact information of the Director I have requested and I beseech a specific date, this is not acceptable, documents requested have been received. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/14/2023

  We spoke with ********************* on June 15, 2023. In response to her additional inquiry, we spoke with her again on July 12, 2023, regarding the status of her claim and the supporting documentation she has submitted. She indicated that her issues have been resolved, and she has our direct contact information if she has any additional questions. 

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20146269
  
  I am rejecting this response because:

  I sincerely apologize for any confusion that *** have arisen. It appears that there's been a miscommunication. Despite my best efforts, I haven't received the requested information from JND. Additionally, I want to clarify that I never stated my issue was resolved. When asked about supporting documentation, I promptly provided a response. It's puzzling why the company claims the matter is resolved. I kindly request their assistance in fully resolving the issue. Thank you for your understanding and support in this matter.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/07/2023

  ************** spoke with a Senior Project Manager working on the Equifax Data Breach Settlement on July 12, 2023. As they discussed, her Extended Claims Period Claim is under review; however, the documentation she submitted appears to be insufficient to support her claim for Money Spent. We anticipate issuing a further request for additional information to ************** in the next two weeks. 

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20146269
  
  I am rejecting this response because:
  It has now transpired for a span exceeding two months devoid of any form of resolution. Evidently, the most recent correspondence presented an outright fabrication of information, asserting that the matter at hand had been successfully addressed. I have diligently furnished all requisite documentation and have not been presented with any supplementary inquiries, whether through telephonic, electronic mail, or alternative communicative channels. It is conspicuously apparent that my claim is not being accorded the weight it warrants. Despite this glaring fact, I remain bereft of any forthright elucidation concerning the disbursement of funds pertaining to the claims I lodged in both 2021 and 2023. In response, I am compelled to reject this assertion, seeking to procure precise dates or an intelligible timeline leading to a definitive resolution.
  Sincerely,
  
  *********************

  Business Response

  Date: 08/28/2023

  The Equifax Data Breach involves approximately 147 million people.  Settlement claims and responses to Notices are reviewed in the order in which they are received.  We received **************** responses to the Incomplete Extended Claim Notices she was issued, and those responses are under review.  If further information is needed, we will reach out to her at that time.  

  Customer Answer

  Date: 09/05/2023

  On multiple occasions, I received different and conflicting information, at one point the company said that my case was resolved and on the other hand, they said that they were still working on it. I want to see what further actions I can take against this company and claim. 

  Business Response

  Date: 09/12/2023

  **************** responses to the Incomplete Extended Claim Notices she was issued have been received and are under review. We anticipate a determination will be made regarding her claim this month. 

  Customer Answer

  Date: 09/21/2023

   
  Complaint: 20146269
  
  I am rejecting this response because: I was informed previously that my claim had been resolved, yet several months have passed, and I continue to encounter challenges in obtaining precise information regarding specific dates or timelines. This situation has fostered concerns that accepting this response may result in another pursuit marked by uncertainty, which is undeniably unfair.
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/02/2023

  The Settlement Agreement along with the Consent Orders Equifax reached with the **** CFPB, and State Attorneys General in 2019 govern settlement payments and processes. **************** responses to the Incomplete Extended Claim Notices she was issued have been received and are under review in accordance with those processes and procedures.

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20146269
  
  I am rejecting this response because: all of the responses have been inconsistent, as advised by BBB Administration, I request mediation to resolve this claim. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/03/2023

  **************' underlying claim relates to the class action settlement in In re: Equifax ****************** Security ********************** Litigation, MDL Docket NO. ****, Case No. 1:17-md-****- TWT, U.S.D.C. Northern *******************, ******* Division (Equifax). The Equifax Final Order and Judgment dated January 13, 2020, expressly retained continued and exclusive jurisdiction over the matter, the parties, the class, and the administration of the Settlement. As a result, the Court overseeing the Equifax Settlement is the proper forum for handling disputes.

  Customer Answer

  Date: 11/06/2023

   
  Complaint: 20146269
  
  I am rejecting this response because: I am consistently getting different information, please provide the contact for chief executive ******** ****************************** or have her contact me at ************. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/17/2023

  **************' underlying claim relates to the class action settlement in In re: Equifax ****************** Security ********************** Litigation, MDL Docket NO. ****, Case No. 1:17-md-****- TWT, U.S.D.C. Northern *******************, ******* Division (Equifax). The Equifax Final Order and Judgment dated January 13, 2020, expressly retained continued and exclusive jurisdiction over the matter, the parties, the class, and the administration of the Settlement. As a result, the Court overseeing the Equifax Settlement is the proper forum for handling disputes.

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20146269
  
  I am rejecting this response because: please provide the contact info for said responsible party. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/12/2023

  JND has responded to **************' BBB complaint on 9 separate occasions.  As previously noted, **************' underlying claim relates to the class action settlement in In re: Equifax ****************** Security ********************** Litigation, MDL Docket NO. ****, Case No. 1:17-md-****- TWT, U.S.D.C. Northern *******************, ******* Division (Equifax). The Equifax Final Order and Judgment dated January 13, 2020, expressly retained continued and exclusive jurisdiction over the matter, the parties, the class, and the administration of the Settlement. As a result, the Court overseeing the Equifax Settlement is the proper forum for handling disputes.  For further information and updates regarding the Equifax settlement, please refer to **************************************************************************************** matter should be closed.

   

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20146269
  
  I am rejecting this response because: there is no new information provided, please provide the contact information email, phone number, etc for the responsible party for handling disputes. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/04/2024

  JND has responded to **************' BBB complaint on 10 separate occasions.  As previously noted, **************' underlying claim relates to the class action settlement in In re: Equifax ****************** Security ********************** Litigation, MDL Docket NO. ****, Case No. 1:17-md-****- TWT, U.S.D.C. Northern *******************, ******* Division (Equifax). The Equifax Final Order and Judgment dated January 13, 2020, expressly retained continued and exclusive jurisdiction over the matter, the parties, the class, and the administration of the Settlement. As a result, the Court overseeing the Equifax Settlement is the proper forum for handling disputes.  For further information and updates regarding the Equifax settlement, please refer to **************************************************************************************** matter should be closed.

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a valid and timely claim in copperstone voluntary recall. my claim id for the recall submission is PH7CZ-TF52Q JND holdings has still not sent me my recall payment althought nothing changed on my claim form and they have kept the money that belongs to me I am rquesting JND holdings to immediately issue me my settlement payment to address on claim form *************************************************** Thanks and Regards *******

  Business Response

  Date: 06/07/2023

  ************** filed two Claim Forms for refunds in the Coppertone Voluntary Recall.  A Proof of Purchase Request letter was issued to the address on file for **************** on September 21, 2022, with a deadline to provide Proof of Purchase within 30 days. JND did not receive a response to the Proof of Purchase Request, and ****************** refund Claims were denied without further communication. 

  Customer Answer

  Date: 06/09/2023

   
  Complaint: 20140504
  
  I am rejecting this response because: The business has provided an in accurate response to my complaint
  

  This complaint was regarding the first submission about *************** voluntary recall (PH7CZ-TF52Q) - not the second (which was filed for anything purchased over 5 as per the settlement guidelines).  The first submission was for reimbursement limited to 5 without proof of purchase which was valid and confirmed by the class administrator. This is documented on the claim form and the settlement website.So the class admin needs to send my settlement funds for the initial claim for 5 products without proof of purchase
  

  
  Sincerely,
  
  **************

  Business Response

  Date: 06/20/2023

  ************** filed two refund claims for a total of 15 units.  Because the refund claim amount was unusually high, **************** was issued a proof of purchase request.  We did not receive a response. As detailed in the letter sent to you, we will issue you a refund for 3 units at the average retail price up to the nationwide average retail sales price.  You should receive that check by **** mail in the next 2 weeks.

  Customer Answer

  Date: 06/26/2023

  
  Complaint: 20140504
  
  I am rejecting this response because: I disagree witht your statement because you are trying to manipulate the facts of the claim filing. I filed the intial claim with 5 units and that was approved. However you failed to update my address and issue me a check so i filed another claim for the same units . I never filed any claim for 15 units so you are just combining the two claims forms for no reason although they are for the same thing. Anyways i cannot waste anymore time with people who continue to manipulate the facts. send me the check for 3 units at the average retail price
  
  BBB - please keep this complaint from the business open till i receive my check in the mail
  
  Sincerely,
  
  **************

  Customer Answer

  Date: 07/31/2023

  Hello BBB Resolution Specialist
  
  Please re-open my complaint # ******** to the business with the below information
  
    Hello JND holdings I have still not received my settlement benefit for 3 units as you promised in the complaint response and have moved in the meanwhile so please resend my settlement check to following address ******************************************************************
  
  
  Thanks
  **************
  

  
  

  Business Response

  Date: 08/03/2023

  A refund check was mailed to **************** on June 20, 2023,but it was returned to ** by **** due to a Change of Address. A new refund check was mailed to his updated address on July 26, 2023.

  Customer Answer

  Date: 08/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:05/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equifax Data Breach Settlement c/o JND Holdings LLC. Case number PJA89YKNU6.This is a complaint against JND for stalling and evading Benefits Payment on the Claim listed above. On 09/24/2019, I filed my Initial Claim under Equifax Data Breach Settlement for cash reimbursement for losses and expenses and time spent. My claim amount was $ *****. 15 (seven thousand five hundred seven dollars and 15 cents) including allowance for 20 hours of spent time. On 06/14/2022 per JND request, I provided additional proof in the form of bills, invoices and receipts. All files were directly uploaded to JND website and confirmations were obtained. On 09/23/2022, I filed an Appeal contesting the case findings and as result, on 10/09/2022, JND sent me an email stating, Quote: "We have processed your claim and determined that you are eligible for a Settlement payment." End of quote. Since then, they stopped responding to my calls, emails and inquiries. Finally, on 05/19/2023, I called and spoke with ****************** who stated there was no benefits amount assigned to my case and that someone would get back to me. On 05/22/2023, I contacted by email JND Senior VP, *************************, who replied that, Quote: "Your claim appeal is under review by counsel". End of quote. The Case was already processed and approved in October 2022 and now they say it is under review?. This explanation is disingenuous and totally without merit. *** is trying to evade and manipulate my claim compensation. Consider this is a very serious matter that requires immediate corrective action. Presently, JND owes me a check payment in the amount listed above without any further delay.

  Business Response

  Date: 05/25/2023

  ****************** filed an Equifax Data Breach Settlement Initial Claims Period claim for alternative compensation/cash payment, time spent, and money spent.  The alternative compensation/cash payment and time spent portions of his claim were approved per the terms of the Settlement.  He was issued an Insufficient Documentation Incomplete Claim Notice for the money spent portion of his claim on June 10, 2022.  ****************** responded to that notice but the documentation remained insufficient to support his money spent claim.  A Denial Notice for his money spent claim was issued on September 21, 2022.  ****************** appealed this denial which is under review by counsel.  Appeals are reviewed by the parties to the appeal, not JND.  As soon as a decision is reached by the parties, we will provide that determination to ******************* Per the terms of the Settlement, any Settlement payment will issue after that determination is reached.

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20094873
  
  I am rejecting this response because:

  The response provided by JND is convoluted, too ambiguous and short on specific data. They state, Quote: "Appeal is under review by the counsel" End of quote. They don't provide any details on who the counsel is, besides the disclaimer that it is not a part of JND. Next, they claim, Quote: "Appeals are reviewed by the parties to the appeal not JND" End of quote. I'd like to ask JND to specifically name those parties to the appeal. Please provide name, phone number and business address. I am not aware of any other parties to the case besides myself and JND. Additionally, in the past 7 months, I received no communications regarding the status of my appeal. My previous attempts to contact JND by phone, email or message board proved unsuccessful. They don't communicate, play for time and delegate decision making responsibility to unidentified parties. This leads to the delay of resolution of my claim and denies my justified compensation. I find that there is simply no merit to their arguments therefore, I categorically reject their reply.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/01/2023

  ****************** filed an appeal regarding JNDs determination of the money spent portion of his Initial Claims Period claim.  Per the terms of the Settlement, if an Equifax Settlement claimant requests an appeal:
  
  . . . the Settlement Administrator shall provide Class Counsel and Defendants Counsel a copy of the Settlement Class Members dispute and Claim Form along with all documentation or other information submitted by the Settlement Class Member. Class Counsel and Defendants Counsel will confer regarding the claim submission, and their agreement on approval of the Settlement Class Members claim, in whole or part, will be final.
  
  When JND receives the appeal determination from the parties,we will promptly issue that determination to *******************  Additional information regarding the Settlement is available on the Settlement website at www.EquifaxbreachSettlement.com.
  

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20094873
  
  I am rejecting this response because: This reply lacks specific details as were requested in my previous statement. Practically speaking, I am cut off from the appeal process, have no access to the files and cannot address my legitimate concerns. There is no timetable to the appeal besides some vague outline as to the finality of case review process. Based on these findings, I have decided to to protect my rights and financial interest in this matter. All parties will be notified accordingly.
   
  Sincerely,
  
  *************************

  Business Response

  Date: 06/16/2023

  ****************** filed an appeal regarding JNDs determination of the money spent portion of his Initial Claims Period claim.  Per the terms of the Settlement, representatives of the parties to the Settlement reviewed and conferred regarding his appeal of the denial of his claim.  The parties agreed with the Settlement Administrators determination. On June 15, 2023, an Appeal Denial Notice was emailed to Mr. ******** email address on file.  On June 9, 2023, a Settlement Benefit payment for the approved portions of his claim was mailed to his address on file.  

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am member of the ******* Strip Search lawsuit. I was issued a payment in January 2022 and I was told I would receive 2 additional payments January 2023 and January **** I have yet to receive any other payments and have been told by several other class members of this lawsuit that JND is known for stealing money. I have reached out and called they never answer the phone.

  Business Response

  Date: 05/16/2023

  
  JND Legal Administration (***) is the third-party Settlement Administrator in the ******, et al. v. Sheriff *************, etc., et al. ***** No. 10-cv-1649-SVW) class action settlement in the ************* District Court for the Central **********************.  Under the terms of the Settlement Agreement, eligible Class Members will receive their award over the course of three rounds of payment (occurring in 2022, 2023, and ****).  *** issued first-round payments to all eligible Class Members, including ****************, in January of 2022. We can confirm that **************** will be included in the second-round payments as well. The *** team called and spoke with **************** on 5/16/23 and resolved her concerns via phone.
  
  Class Counsel and their expert vendor are in the process of calculating the second-round payments.Additionally, the Court has set a status hearing on May 22, 2023 to discuss moving forward with round two of distribution for this Settlement. Once that information is provided, *** will issue the second-round payments. While we do not have an exact payment date, it is estimated they will be issued by the end of May 2023.  *** has continued to keep Class Members updated on payment timing, including postings on the Settlement Website at www.LynwoodStripSearch.com.