Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JND Holdings, LLC

  1201 2nd Ave Ste 3400 Seattle, WA 98101

• 

  JND Holdings, LLC

  PO Box 91390 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91354 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91329 Seattle, WA 98111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non-payment of a class action lawsuit, namely the MBBlueTecSettlement. All the supporting documents were submitted before the October 2022 deadline. In March 2023, upon enquiring about the delay in payment of $3290.00 (because I am the original and current owner) they claimed that they are still processing and reviewing claims on a rolling basis.Then after several months they are stating that the settlement is complete and only timely and valid checks will be reissued.I am unable to contact them via email or phone because they are not responding.

  Business Response

  Date: 09/29/2023

  JND is the Settlement Administrator for the Mercedes Benz *** Tec settlements.  **************** settlement claim was paid on September 21, 2023.

  Customer Answer

  Date: 09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *********************************************

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim for the MB Bluetech settlement. My claim was approved and I was told via email that a cheque will be sent in August. Since the beginning of September all my emails and phone calls by this administrator have been ignored and a payment has not been made.

  Business Response

  Date: 09/12/2023

  Ms. ******* settlement check was mailed on September 5th.If she does not receive the check within 30 days, she may reach out to *** by emailing ************** to request a reissue.

  Customer Answer

  Date: 09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THis is regarding Brut and Sure voluntary recall Name: ******************* Claim ID : *********** I never recived my recall payment for the valid and timely claim. I contacted JND earlier in year to update and my address and reissue but they failed to reissue my settlement payment Please send my settlement payment to updated address ****************************************************************** Thanks

  Business Response

  Date: 08/31/2023

  ********************* claim was approved and we issued payment by the selected method of Zelle on October 14, 2022.The payment did not go through with Zelle so we issued payment by check on December 13, 2022 to the address provided on the claim form. The check was not deposited and expired on March 13, 2023. We will reissue payment to the updated address as provided below.   

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2016 Subaru Outback, which I purchased new and have owned since January, 2016. Since purchasing the car, I had to replace the battery twice within the time period legislated in the Subaru Battery Settlement, administered by JND Legal Administration. In order to receive a relatively small sum of money--just a couple hundred dollars--I was required to file paperwork and submit substantiating documentation within a fairly short window. I did this, submitting the suggested documentation, and my claim was refused. I was given a brief period of time to resubmit to request a reconsideration.I collected ample documentation to support my claim, an endeavor requiring hours. I wrote a letter documenting when and where my batteries were replaced; I submitted a copy of the receipt from the mechanic who replaced my second battery which detailed the car's mileage, the date of service, and the nature of the repair. I submitted a copy of the credit card receipt showing when my first battery was replaced which showed the date and the costs, and I also submitted a screenshot of that battery's warranty (corresponding with the date and the name of the retailer on my credit card statement). I submitted multiple copies of my registration, proving ownership. I submitted records from the Subaru dealer from 3.5 months before the first battery was replaced, and from eight months after, both of which substantiated that my car's mileage matched my claims. I also provided a detailed description of my conversations with the Subaru dealership occurring both times that my battery failed, along with their policies (they don't maintain records of phone calls). Even with all this documentation, JND Legal (PO Box *****, *******, **, *****) denied my claim on the following basis: A) I did not provide proof of expense (I did, in the form of two receipts); I did not provide proof that the repairs occurred before the notice date (again, I did, as the dates--which were before the notice date--were on both receipts); I did not provide proof of the vehicle's mileage (I did, in the form of receipts and service records); and I didn't provide proof that the repair was completed by an authorized Subaru dealer (you don't have to go to a dealer to purchase a battery).I have tried to contact this company multiple times, but they don't answer their phone. During the one call in which I was able to discuss the issue, none of my questions were adequately addressed, nor was I given any useful information to explain why the documentation I submitted was insufficient to its purpose.This settlement is not being administered in good faith, and this business uses fraudulent and underhanded techniques.

  Business Response

  Date: 08/21/2023

  JND was appointed by the **** District Court for the District of ********** to serve as the Settlement Administrator for the Subaru Battery Settlement in the matter of In re Subaru Battery Drain Products Liability Litigation, Case No. 1:20-cv-03095-JHR-MJS. The Settlement received final approval on January 24, 2023.
  
  *********************************** claim was initially rejected because it was missing documentation providing membership in the Settlement Class and because the supporting documentation did not establish that she was *********** reimbursement under the terms of the Settlement.  The documentation included a portion of what appears to be a bank statement with a charge from AutoZone.  There is no date for the purchase, no vehicle mileage, and no indication of what was purchased.  
  
  She also claimed an additional Repair on February 25, 2022, but this Repair was not completed by an Authorized Subaru Retailer, and no proof was submitted that ******************** contacted Subaru within ten days preceding the Repair. Accordingly, this Repair does not qualify for reimbursement under the Settlement terms.
  
  On June 7, 2023, JND mailed a Claim Decision and Option Letter to ******************** describing each of these issues and providing 45 days to request a Second Review of the decision if she disagreed with it.  JND has since received a request for Second Review that included additional documentation proving the ownership of the vehicle. However, although she submitted updated documentation that proves she purchased a replacement battery from AutoZone on November 25, 2018, no additional proof was provided showing prior contact with Subaru within ten days of the Repair.
  
  On August 3, 2023, JND mailed a final determination letter explaining why the claim was denied.

  Customer Answer

  Date: 08/26/2023

   
  Complaint: 20441267
  
  I am rejecting JND Holdings response because it is unsatisfactory in many regards, particularly because those responsible for administering these claims clearly failed to do even a cursory review of the materials I filed (and which required hours of work and time on my part). Quoting them: 
  "JND has since received . . . additional documentation proving the ownership of the vehicle. However, although she submitted updated documentation that proves she purchased a replacement battery from AutoZone on November 25, 2018, no additional proof was provided showing prior contact with Subaru within ten days of the Repair." What I actually submitted was ample documentation to show ownership of the car, purchase of the batteries, as well as a description of my interactions with Flow (*******) and ********** Subaru when these batteries failed. 

  
  A credit-card statement showing the date, business name (Auto Zone), and cost for the first replaced battery.
  A screenshot of the batterys warranty, including my name, the location, and the date of purchase (mutually reinforcing credit-card statement).
  Records from the authorized Subaru dealer that regularly serviced my vehicle, dated 7/10/2018 and 7/19/2019. These indicate the cars mileage four months before and eight months after the first battery failed. Further, these substantiate that this vehicle was regularly serviced by an authorized dealer, and also that I spent hours trying to obtain documentation since I'd called this dealership when the original battery failed [records finally obtained after multiple requests on 7/6/2023].
  Various copies of registration documents proving that I owned this car since it left the lot new.
  A receipt for the second battery repair, showing the cars mileage, the date of service, the nature of the service, and the cost of the second battery.
  A letter documenting calls to two Subaru dealerships about the battery issues, however they dont log phone calls. In both cases, I was given variations of the same response: a replacement battery would not be covered because my warranty had recently expired [2018, failed after ****** miles], and I should wait to see what came of the in-progress class action [2022, failure after ****** miles]. Service personnel agreed batteries are readily available for purchase and not make-specific.

  In fact, the second time that JND Holdings denied the claim, these were their grounds as cited in the letter I received. A) I did not provide proof of expense; B) I did not provide proof that the repairs occurred before the notice date; C) I did not provide proof of the vehicle's mileage; and D) I didn't provide proof that the repair was completed by an authorized Subaru dealer (though third-party repairs are acceptable).

  Given this response and as mentioned earlier, its apparent that JND didnt even do a cursory review of my documentation as A, B, and C were thoroughly addressed. Regarding D, I submitted a letter describing in detail my conversations with repair technicians at authorized Subaru dealerships after both batteries failed. In both cases, after a call to the service department informing me that repairs would not be covered, I purchased a battery from a reputable business within two miles of my home, rather than traveling four or five times that distance (respectively). As dealership policy is not to maintain a record of service calls, what else could I reasonably provide beyond a first-hand account? A notarized letter? This is only one of the questions I would ask and is part of the reason I have asked to speak to folks at JND as a step towards resolving this issue.
  
  *********************************

  Business Response

  Date: 09/13/2023

  As set forth below in JNDs initial response to *********************************** BBB complaint, JND was appointed by the **** District Court for the District of ********** to serve as the Settlement Administrator for the Subaru Battery Settlement in the matter of In re Subaru Battery Drain Products Liability Litigation, Case No. 1:20-cv-03095-JHR-MJS. In this role, JND is legally obligated to perform the duties outlined in the Settlement Agreement and court orders relating to the Settlement. These duties include evaluating Claim Forms and supporting documentation and notifying claimants of the decisions made on their claims according to the procedures defined in the Settlement Agreement.
  In this case, JND reviewed ********************** claim and documentation, determined that the claim did not qualify for reimbursement, and mailed a Claim Decision and Option Letter as prescribed in the Settlement Agreement. While it is understandable that this claimant is unhappy with the rejection of her claim, JNDs obligation to follow the Settlement and all its requirements for documentary proof cannot be waived.
  Specifically, ******************** wrote a letter describing her phone calls with Subaru regarding the battery issues she experienced, but this is not sufficient proof. Unless this claimant can provide proof that she contacted Subaru within ten days preceding the purchase of their replacement battery, such as a call log that shows the dates of the calls to Subaru and the phone numbers for the retailers, then there is no relief that JND can provide.
  The proper vehicle to express her displeasure with the claim filing process and required documentary proof would have been to submit an objection to the Settlement to the Court prior to the Fairness Hearing. The deadline to object to the Settlement passed on November 5, 2022.

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20441267
  
  My hoped-for resolutiona nominal settlement that nowhere near accounts for the lost money, time, and stress of two randomly failed batteries (once blocking an entire school pickup line!)is clearly not forthcoming. I knew that from the outset of my complaint. But its worth underscoring how JNDs poor communication resulted in additional stress and hours of wasted time (based on recently published complaints, I infer that many others share my experience).

  After JND rejected my initial claim, I called to ask questions about the settlements many requirements. These werent answered. JNDs representative simply reread statements from the letter and refused to elaborate on what constitutes suitable evidence. Therefore, I spent hours obtaining the best available proof from the dealerships involved in my failed-battery ordeals. Had JND suggested it, I couldve provided retailers phone numbers and signed confirmation that dealerships dont maintain phone records, thus supporting that my claims occurred as described. However, JND should probably have simply told me not to bother: their standards of proof are so restrictive that very few would be able to meet them.
  
  I am unhappy, as JND notes, but this goes far deeper than disappointment over a paltry sum. Rather, this experience highlighted the cynicism in this transaction. JNDs claim that theyve met their obligation to follow the Settlement and all its requirements might be true in the narrowest legal sense, but clearly displays their disregard for consumer-claimants. JND has done an excellent job protecting corporate interests, and has equally well succeeded in antagonizing people who continue to experience expensive and potentially dangerous hardships caused by a faulty product. As an example, JND asserts that the proper vehicle to express [my] displeasure [ . . .] would have been to submit an objection to the Settlement to the Court prior to the Fairness Hearing. How should I have attended to details of a case being argued ***** miles away? How should anyone address concerns in a Fairness Hearing for which they lacked notification? I gather that JND *** not have been involved in the settlements adjudication, so perhaps theyre suggesting these failures originated with the firm representing plaintiffs: Im not sure. I dont expect to deal with JND again, but I hope Subaru realizes the long-term effects of this settlement and its administrators. This incredibly loyal Subaru owner [3 vehicles, 27 years!] and the value of her influence [5 purchases by relatives/friends based on my recommendations] will move on. Subaru of America, your lawyers negotiated restrictive settlement terms that *** have appeared financially beneficial. However, thesealong with the intensely negative interactions weve experienced in dealing with JND Holdingshave undoubtedly damaged your reputation and cost you future business. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a valid and timely claim for ****** v. ********** Casino settlement My claim id is PCHKA- RMLU4 The admin has started distribution and sent settlement checks . MY check has still not been received by me . Please update me when my check was sent . depending on that i may need to get it reissued

  Business Response

  Date: 08/08/2023

  After a thorough review of our records, we were unable to locate a record with Mr. ******** contact information or claim form with reference number PCHKA-RMLU4.  If he provides additional information, we can research this matter further.  

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20423285
  
  I am rejecting this response because my claim was filed in timely manner with the referenced claim ID

  Attached is the claim form for proof
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/11/2023

  Please review my response and send the response to the business for further action

  Business Response

  Date: 08/25/2023

  Our records indicate that Mr. ******* is not on the list of approved eligible claimants in this matter. If he passed through and his face was visible to certain security cameras at ***********************'s Sportsbook in ***********, ******** at any time between September 2020 through June 2021, and he believes that he  should be eligible under this settlement, he should mail a letter to us at the address below stating as such along with any supporting documentation showing that he was present at ***********************'s Sportsbook during the relevant time period.
  
  ****** v. PAD Settlement Administrator
  c/o JND Legal Administration
  PO Box 91344
  *******, ** 98111
  
  

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20423285
  
  I am rejecting this response because:

  The business never sent me any denial/rejection notice till date . When i inquire about the settlement payment they are telling me that i am not a member of class which is against the terms of the settlement where the claimant needs to be sent ineligibility/dennail before settlement.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/21/2023

  JND Legal Administration is the Settlement Administrator in this matter.  The Settlement Agreement and Court Orders set forth the requirements for payment and procedures.  The settlement did not require denial notices. 

   

   

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, I received a class action notice from the Settlement Administrator. I completed the information and submitted my claim along with receipts and requested information to include the mileage on the vehicle. After inquiring about the settlement, I was sent a notice asking I did not contact Subaru and I did not provide mileage.The class action notice was received after the battery had to be replaced. The mileage was turned in on the receipt and the form I completed. I had taken my vehicle in for service many times before the replacement of the vehicle and it was not addressed. Once I got the vehicle jumped, I took it to the nearest facility that I trusted which was 2 miles away, while the closest Subaru dealer is 6-8 miles away.

  Business Response

  Date: 08/14/2023

  Set forth below is JND Legal Administrations (JND) response to ***************************** complaint filed with the Better Business Bureau (BBB).  JND was appointed by the **** District Court for the District of ********** to serve as the Settlement Administrator for the Subaru Battery Settlement in the matter of In re Subaru Battery Drain Products Liability Litigation, Case No. 1:20-cv-03095-JHR-MJS. The Settlement received final approval on January 24, 2023.
  
  Although ***************************** is a Settlement Class Member, her claim was initially rejected because the supporting documentation did not establish that they were entitled to reimbursement under the terms of the Settlement.  The documentation showed that she purchased a replacement battery from ******* on July 1, 2021, but no proof was submitted of the vehicles mileage at the time of the Repair. Further, as the Repair was not completed by an Authorized Subaru Retailer, and no proof was submitted that *************** contacted Subaru within ten days preceding the Repair, this Repair does not qualify for reimbursement under the Settlement terms.
  
  On June 7, 2023, JND mailed a Claim Decision and Option Letter to **************** describing each of these issues and providing 45 days to request a Second Review of the decision if she disagreed with it.  JND has since received a request for Second Review that included additional documentation proving the vehicles mileage.However, no additional proof was provided showing prior contact with Subaru within ten days of the Repair.
  
  On August 4, 2023, JND mailed a final determination letter explaining why the claim was denied. 

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20408821
  
  I am rejecting this response because: Once I purchased my vehicle in 2019, I regularly took my vehicle to a subaru dealer for service. 

  There was never any mention of a battery issue nor was the battery replaced or serviced.

  I received information regarding the battery after I spent money out of pocket to have it jumped and replaced.

  To ensure my vehicle would not break down on the road, I took it to the nearest trusted shop to get it looked at.

  Subaru is practicing unfair, fraudulent services and taking advantage of consumers.

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/23/2023

  Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied. This is false information. The business did not adress or discuss the issue but rather they just said "no." I have taken these matters to a higher authority to get resolution. Please post my comments as written.

  Thank you.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim (unique ID *********** on May 7 2023 in the amount of $200 to Subaru Battery Settlement c/o JND legal administration to recoup some of my cost related to an early battery failure in my 2015 Subaru Outback. However, the administration refused to pay citing many reasons I deem unreasonable.I provided in my claim evidence of vehicle purchase date, title and replacement battery purchase information and also pointed out the fact that more than 5 years had passed from the date the original Subaru battery failed and was replaced. It is not reasonable to ask owners to provide proof of communication with local Subaru dealer on the failed battery or purchase receipt for the replacement battery given the long time interval. Please find the enclosed attachment as my claim letter.

  Business Response

  Date: 08/10/2023

  Set forth below is JND Legal Administrations (JND) response to Huihao Fans complaint filed with the Better Business Bureau (BBB).  JND was appointed by the **** District Court for the District of ********** to serve as the Settlement Administrator for the Subaru Battery Settlement in the matter of In re Subaru Battery Drain Products Liability Litigation, Case No. 1:20-cv-03095-JHR-MJS. The Settlement received final approval on January 24, 2023.
  
  Huihao Fans claim was initially rejected because it was missing documentation proving membership in the Settlement Class and because their supporting documentation did not establish that they were *********** reimbursement under the terms of the Settlement.  The documentation showed that they purchased a replacement battery from AutoZone on November 14, 2017 but did not include the amount paid.  Further, as the battery was not purchased from an Authorized Subaru Retailer, and no proof was submitted that they contacted Subaru within ten days preceding the Repair, this Repair does not qualify for reimbursement under the Settlement terms.
  
  On June 7, 2023, JND mailed a Claim Decision and Option Letter to Huihao Fan describing each of these issues and providing 45 days to request a Second Review of the decision if they disagreed with it.  JND has since received a request for Second Review from Huihao Fan that included additional documentation proving their membership in the Settlement Class. However, no additional proof was provided to demonstrate that the Repair qualified for reimbursement.  
  
  On July 21, 2023, JND mailed a final determination letter explaining why the claim was denied. 

  Business Response

  Date: 08/21/2023

  Set forth below is JND Legal Administrations (JND) response to Huihao Fans complaint filed with the Better Business Bureau (BBB).  JND was appointed by the **** District Court for the District of ********** to serve as the Settlement Administrator for the Subaru Battery Settlement in the matter of In re Subaru Battery Drain Products Liability Litigation, Case No. 1:20-cv-03095-JHR-MJS. The Settlement received final approval on January 24, 2023.
  
  Huihao Fans claim was initially rejected because it was missing documentation proving membership in the Settlement Class and because their supporting documentation did not establish that they were *********** reimbursement under the terms of the Settlement.  The documentation showed that they purchased a replacement battery from AutoZone on November 14, 2017 but did not include the amount paid.  Further, as the battery was not purchased from an Authorized Subaru Retailer, and no proof was submitted that they contacted Subaru within ten days preceding the Repair, this Repair does not qualify for reimbursement under the Settlement terms.
  
  On June 7, 2023, JND mailed a Claim Decision and Option Letter to Huihao Fan describing each of these issues and providing 45 days to request a Second Review of the decision if they disagreed with it.  JND has since received a request for Second Review from Huihao Fan that included additional documentation proving their membership in the Settlement Class. However, no additional proof was provided to demonstrate that the Repair qualified for reimbursement.  
  
  On July 21, 2023, JND mailed a final determination letter explaining why the claim was denied. 

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20398526
  
  I am rejecting this response because:
  
  

  The battery was purchased 6 years ago, Auto zone no longer keeps that sales record, however I was able to obtain a screenshot of the warranty and submitted as purchase proof along with estimated cost $200 for replacing battery. 

  I did call the Subaru dealer about the dead battery but was told it was out of original warranty and I could get a replacement at any auto parts store as long as the model fits the vehicle. I dont think providing proof of a phone call made 6 years ago is reasonable.

   

  
  Sincerely,
  
  Huihao Fan

  Business Response

  Date: 09/06/2023

  As previously noted, JND was appointed by the **** District Court for the District of ********** to serve as the Settlement Administrator for the Subaru Battery Settlement in the matter of In re Subaru Battery Drain Products Liability Litigation, Case No. 1:20-cv-03095-JHR-MJS.  In this role, JND is legally obligated to perform the duties outlined in the Settlement Agreement and court orders relating to the Settlement.  These duties include evaluating Claim Forms and supporting documentation and notifying claimants of the decisions made on their claims according to the procedures defined in the Settlement Agreement.
  
  The deadline to object to the Settlement was November 5, 2022. The proper vehicle to express displeasure with the claim filing process and required documentary proof would have been to submit an objection to the Settlement to the Court prior to the Fairness Hearing.  
  
  Based on the Court approved claim filing process, JND reviewed Huihao Fans claim and documentation, determined that they did not qualify for reimbursement, and mailed a Claim Decision and Option Letter as prescribed in the Settlement Agreement.  Unless Huihao Fan is able to provide proof that they contacted Subaru within ten days preceding the purchase of their replacement battery from AutoZone, then there is no relief that JND can provide. 

  Customer Answer

  Date: 09/10/2023

   
  Complaint: 20398526
  
  I am rejecting this response because: the requirement of providing proof of contact of Subaru dealer within 10 days of purchase of battery is totally unreasonable . I did have a phone conversation with the dealer regarding the battery purchase 7 years ago, but requiring a customer to keep a phone call record for 7 years is ridiculous.  
  
  Sincerely,
  
  Huihao Fan

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested status of Komesar v. **************** as web site shows no info at www.PWPElectricRatesAction.com 1. 5/2/23 - sent email and NO id assigned and NO response received.2. 5/26/23 - Left email at **** PT and NO response received.3. 6/9/23 - Called ***** #, someone answered and said send email. I said on 5/2 I did, no answer, and 5/9, I called no answer. They suggested I send email again and they would get back to me. I flipped the email on 5/2 and heard NOTHING. NO id assigned.4. 7/5/23 - Called ***** #, left email and no response.Business should be PREVENTED from doing business until tracking emails and phone calls assigns an ID and they response to requests for information. Web site had NO information on case court.Still waiting for response.

  Business Response

  Date: 07/28/2023

  In June 2020 we ceased serving as notice administrator as our contracted duties had all been completed. Upon receipt of this consumers inquires, we passed the consumers information on to defense counsel.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jun 2022 my Mercedes was scheduled and dropped off for the *** modifications. As I understood it; all documents up to this point were submitted successfully online. Pending only the *** modifications from dealership for the compliance needed on this issue.It has been over a year, several attempts to contact the *** firm handling with no success. emails, phone calls (which lead to remote electronic automation services / no live person). No success in finding out why I have not been paid. First contact was attempted last year after modifications, 4th quarter (2022).I still have no check issued. I have also experienced a poor quality install from mercedes benz of *************. ********************* is the acting service manager. I had damage done to my fire wall insulation. I had 2 other sensors not reattached completely. I had a CEL go off for quite sometime. I also believe I currently have an injector seal failure. I have had excessive burning of oil since this modification. I am hesitant to take this back to Mercedes of *************. This is largely due to the "laissez faire" attitude received from Service Manager about handling the repairs properly ; and making it right.

  Business Response

  Date: 07/27/2023

  We are in receipt of the notification of the complaint filed by *********************** in connection with the Mercedes Benz Blue Tec settlements. As the settlement administrator appointed by the Court in that matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. Here, unfortunately, Mr. ******* claim did not meet the necessary criteria for payment, as discussed below.
  
  On July 26, 2022, **************** submitted via JNDs online claim portal a deficient Current Owner claim, claim number P5QUC-ZBEVM, for the *** ending in xxx9406 (his Subject Vehicle) and supporting documentation.  **************** did not include proof of ownership, proof of registration, and a signed Individual Release with his claim. Accordingly, *** emailed **************** on two occasions to the email address on record to notify him of his deficiencies on his claim once on August 10, 2022 in response to a phone call from **************** and again on September 15, 2022 as an official deficiency notification.
  
  In response to the email and deficiency notification, *************** provided proof of ownership, proof of registration, a copy of his drivers license, and an unsigned Individual Release form. The Individual Release form requires a signature and because **************** did not sign the Individual Release form and never followed up with a signed copy, his claim remains deficient.
  
  The deadline to cure deficiencies on an incomplete claim expired on December 31, 2022 and Mr. ******* claim remains incomplete for the reasons stated above. In accordance with the Court approved Settlement Agreements,Mr. ******* claim was denied.

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20333450
  
  I am rejecting this response because:  Implied consent was given with following all of the contracted and outlined statements as well as the *** performed.  I have since experienced issues with the mechanical work performed by the Dealership involved ************* Mercedes Benz.  To add further insult to injury JND is stating no payment for compliance and inconvenience is to be given regarding this transaction and it's lack of integrity there in.  Lawyers further finding reasons and hoops for making people jump through to avoid following through with intentions of the fix.  This was a court ordered 80% compliance required "FIX" that has caused me more issues with my owned vehicle.  Had I known the deal would be handled so shoddy I would not have complied.  I have been a diesel owner and enjoy them.  But this along with VW Diesel gate just showing that german companies are going to have a harder time earning the trust of customers due to Integrity issues with transactions.  Go ahead keep the settlement cash that is rightfully owed to the people effected in this transaction.  The money is tainted and will still spend.  And be proud about the achievements you have earned with this.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/11/2023

  We are in receipt of the response filed by *********************** in connection with the answer JND provided on July 27, 2023. As previously stated and as the settlement administrator appointed by the Court in this matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. The Settlement Agreements require claimants to meet the full list of requirements provided on the Claim Form, and as detailed in our previous answer, **************** did not provide a signed Individual Release form despite our instructions on the Claim Form and twice thereafter via email.Therefore, in accordance with the Court approved Settlement Agreements, Mr.******* claim was denied.
  
  In regards to Mr. ******* stated issues with the mechanical work he received or for questions about the extended warranty, he can reach out directly to Mercedes-Benz. For Mercedes-Benz passenger cars, he can visit ******************************* or call **************.
  
  Please let us know if we can be of any further assistance.

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20333450
  
  I am rejecting this response because: The intention of the structured settlement intent to take from the parties effected by the modification.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ********************************* was a member of the class action ******************* v Experian Information ********** *** (3:19-cv-708-MHL) Settlement *********** JND Legal Administration are administering the settlement payment checks. The initial check issue date was May 17, 2023; amount ******; claim number; DFWR6UN7CK; check number *******. The check was sent in my maiden name, *********************************, therefore unable to be cashed. I emailed them on May 25,2023 to request a reissue of the check, as noted in the attached letter. On May 26, 2023, they responded requesting a copy of a government issued ID and a copy of any legal document indicating the name change (marriage license, divorce decree, etc.) The required information was provided on May 31, 2023. On June 1, 2023, they (Fraud Shield Settlement Administrator **************) acknowledged receipt of the support documents, my request to reissue the check, and that the Settlement payment would be reissued as soon as possible. Since June 1, 2023, I have emailed on 6/9/2023, 6/21/2023, and telephoned on several occasions requesting an update on when the check will be mailed. The response is that the check is processing and that they cannot provide a timeframe when it will be reissued. As of 6/28/2023 they have stop communicating or responding to repeated attempts to request for my settlement payment. To date, 7/16/22023 I have not been reissued the Settlement Check or received any other correspondence.

  Business Response

  Date: 07/24/2023

  **************** filed a Fraud Shield Settlement claim and was issued a Settlement payment on May 17, 2022.  **************** requested reissue of her check to an updated address. Her check reissue is in process and will be mailed this week.

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20329281
  
  I am rejecting this response because: I did not request that the settlement check be sent to an updated address. The current listed address the check was sent to is correct. I requested the check be made out in the current correct name, *********************************. When I submitted the information to be a part of the settlement action the information was submitted in my current name and current address. I have been married for 22 years and have not utilized my maiden name since ****. I submitted the requested documents as proof of my current correct name in May 2023. The amount of time I have waited for a reissue for the settlement check is unreasonable. This is yet another stall tactic in an effort for your company to keep the settlement funds, but also attempt to show the the funds were issued to the recipient. I will not accept your response due your company continuing to give the same type response and failing to follow through until I have received the settlement funds that I am due.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/03/2023

  ****************** reissued Settlement payment in her updated name was mailed to her address on file on July 24, 2023.

  Customer Answer

  Date: 08/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************