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Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/11/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JND legal administration ******* **. supposed to issue me a settlement check 5 months ago for equifax settlement. My claim number is: P2RVAHQWZN. Never received check, repeatedly email them, takes days to get canned email reply. Did as they asked and gave them all my info and asked that check be reissued, gave them my past and current address, still NO check. Terrible administration of settlement

      Business Response

      Date: 05/12/2023

      ****************** Settlement payment was mailed in January, but it was returned as undeliverable by the ***** Her mailing address has been updated to the address she provided in her request, and her Equifax Data Breach Settlement check reissue request is in process. Check reissues are sent in batches and mailed monthly. Although we cant control postal delivery, we estimate she will receive the check reissue in the next few weeks.

      Customer Answer

      Date: 05/12/2023

       
      Complaint: 20049437

      I am rejecting this response because: This has been going on for 4 months since I originally contacted them and updated my address. If they issue checks monthly than I should have received one by now. I have contacted them monthly for the past 4 months. I do not trust their response. I doubt their reply was specific to me and my claim. 

      Sincerely,

      *********************

      Business Response

      Date: 05/25/2023

      ****************** reissued Settlement payment was mailed to her updated address on May 22, 2023. She should receive it in the near future. 

      Customer Answer

      Date: 05/25/2023

       
      Complaint: 20049437

      I am rejecting this response because:
      I just received an email from them right now stating they don't know when my check will be sent. Yet they stated to you, the BBB,  it was just sent 3 days ago. I can't believe what they say as this has been an ongoing issue with them. See attached screenshot of email I just received. 


      Sincerely,

      *********************

      Business Response

      Date: 05/26/2023

      We confirm that ****************** Settlement payment check reissue was mailed to her updated address on May 22, 2023.

      Customer Answer

      Date: 05/31/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************
    • Initial Complaint

      Date:05/10/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JND Settlement is responsible for administering our checks for the ******* strip settlement. They are refusing to release our second round of payments which are for thousands of dollars. I can not get through to them on their provided phone numbers or through email. The check im owed is 5 months past due with no payment date available.

      Business Response

      Date: 05/10/2023

      JND Legal Administration (JND) is the third-party Settlement Administrator in the ******, et al. v. Sheriff *************, etc., et al. ***** No. 10-cv-1649-SVW) class action settlement in ***************** District Court for the Central **********************.  Under the terms of the Settlement Agreement, eligible Class Members will receive their award over the course of three rounds of payment (occurring in 2022, 2023, and ****).  JND issued first-round payments to all eligible Class Members, including ****************,  in January of 2022. We can confirm that **************** will be included in the second-round payments as well.

      Class Counsel and their expert vendor are in the process of calculating the second-round payments.  Once that information is provided, JND will issue the second-round payments. While we do not have an exact payment date, it is estimated they will be issued by the end of May 2023.  JND has continued to keep Class Members updated on payment timing to the best of our ability, including postings on the Settlement Website at www.LynwoodStripSearch.com.

      Customer Answer

      Date: 05/11/2023

       
      Complaint: 20040926

      I am rejecting this response because:
      These are the same messages weve been given with no payment date available. Its been pushed back for the 5th month.
      Sincerely,

      ***********************

      Business Response

      Date: 05/12/2023

      The Court has set a status hearing on May 22, 2023 to discuss moving forward with round two of distribution for this Settlement.  As soon as additional information becomes available for Class Members, an update including the target check mailing date will be posted on the Settlement Website at www.LynwoodStripSearch.com. 

      Customer Answer

      Date: 05/16/2023

       
      Complaint: 20040926

      I am rejecting this response because: these has been the same responses I e gotten since January. We were due our checks in January and now youre saying we need another court date for second round checks to be delivered.

      Sincerely,

      ***********************
    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JND is a lawfirm representing the class members over the apple keyboard settlement issue. ************************************************** has gone radio silence since they won the case, and they refuse to update class members. When you contact them, they refuse to follow up or answer the phone. They have an information phone number where you can get information about the case and status of payments. The phone line has had outdated information for 3 months. This case is closed and shut and approved by the judge, and the phone line tells you there is a pending court case set for a date that has already passed, and its been 2-3 months since the final judgement. Why is the information wrong, and why don't I have my check in the mail yet? I was told I would receive the check in ****** and since the case was closed, radio silence, and missed promises. Send me my money or I will take you to small claims for it.

      Business Response

      Date: 05/10/2023

      JND Legal Administration ("JND") is the third-party Settlement Administrator in the In re MacBook Keyboard Litigation, No.5:18-cv-02813-EJD  class action settlement in ************* District Court for the Northern District of California.  The Court has not issued an Order or a judgment either approving or denying the Settlement.  Therefore, no settlement payments have been issued yet.

      ****************** contacted JND multiple times on 05/04/23 and we responded to him via email on the same day.  We have not received a response to our email from him.  As a Group 1 Settlement Class Member, ****************** will receive a payment if the Settlement is approved by the Court and becomes effective.  Updates regarding the Settlement and when payments will be made will be posted at www.KeyboardSettlement.com.
    • Initial Complaint

      Date:05/02/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent a settlement check related to the Porsche Gasoline Settlement, claim number D9KWSBHXTR, administered by JND Legal Administration. The check lists two payees: 1) myself, which is correct; and 2) the name of a nonexistent person, which seems to have been created by a misinterpretation of ******** title information related to Transfer Of Death text on the Title. Since the check contains the name of a nonexistent person, it is uncashable. I am the only owner of the vehicle, hence the payee should only be me. Have tried unsuccessfully to contact the administrator. The check needs to be reissued with myself as sole payee.

      Business Response

      Date: 05/04/2023

      This matter has been resolved.  We have reached out to ******************** and a reissued check will be mailed to him. 

      Customer Answer

      Date: 05/04/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that, pending receipt of the reissued check, this resolution is satisfactory to me.

      Sincerely,

      *********************************

      Customer Answer

      Date: 06/20/2023

      Subject: Message from BBB.org

      In response to a complaint I filed with the BBB (ID ********* regarding an incorrect check (# *******) issued to me under the Porsche Gasoline Settlement, claim number D9KWSBHXTR, JND Holdings, LLC responded on May 4, 2023 that "We have reached out to ******************** and a reissued check will be mailed to him." Based on that reply, I agreed to close this complaint. As of today, June 20, 2023 (six weeks later), I have not received a reissued check. I contacted JND holdings and asked them to promptly notify me as to when this check would be mailed to me. I have received no reply from them. I need to reopen this complaint. Please let me know what procedure is required to do this.

      Sent from ********************************* (**************************)


      Business Response

      Date: 06/27/2023

      We can confirm that a check was issued on June 23, 2023 for *********************  We also left a voicemail message yesterday letting him know that the reissued check was in the mail.  

      Customer Answer

      Date: 07/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Check was received and deposited.  The matter is closed.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:04/28/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a complaint against JND holding as the class admin for ****** v. ********** Casino settlement My claim id for the ********************** is PjWX4- 7ABZ2 I tried to reach the class administrator for my settlement payment by mail on POBOX provided but have not heard back from them about the status of my settlement check. Requesting the class admin to provide the details on the same at the earliest

      Business Response

      Date: 05/01/2023

      *** confirms receipt of ****************** claim but has no record of receiving ****************** address update request. However, **************** did not meet the criteria for eligible Settlement claimants and was thus not sent a Settlement check. If **************** passed through and his face was visible to certain security cameras at ********** Hotel Casinos Sportsbook in ***********, ******** at any time between September 2020 through June 2021 he may mail a letter to us at the address below stating the same and provide documentation to indicate that he was present at ********** Hotel Casinos Sportsbook during the relevant time period.

      ****** v. PAD Settlement Administrator
      c/o JND Legal Administration
      PO Box 91344
      *******, ** *****
    • Initial Complaint

      Date:04/25/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received payment in 2022 for strip search settlement I was told by a person who did this claim with that checks were issued I called the company and I was told that my name was there but they had a old address and that it was too late I was recently emailed and they said that they have no record of me if they got there info from the sheriffs department I was on there I stayed in Lynwood jail for I believe 9 months then to prison were I served in total 3 year and 3 months I paroled in 2012 I would like to know as to why they didnt get the proper information as far as addresses I recently received a check from ***** Fargos I had that account in 2016 residing in ** they found me Im not sure of the confusion but my maiden name is ****************************** 11/03/1970 last four ****. When I filed that claim I was residing at ******************************** ***** used ****** and ***** my married last name is ***** I sent certified mail with all documents that clarify who I am along with police report and front page of abstract court documents please look into this matter your office never answer phone neither reply to emails until months later very unprofessional business it say on the website to update your info request re issuance of check now Im being told that ** not on there which I was told last year that I was something is very strange about this company I demand answers to what happened to my check I just spoke with someone who gave me the same email address provided I certified mail to these people no answers thats stealing you had no reason not to reissue they check last year to my new address its stealing from a settlement that I was a part of

      Business Response

      Date: 04/26/2023

      JND Legal Administration (JND) is the third-party Settlement Administrator in the ******, et al. v. Sheriff *************, etc., et al. ***** No. 10-cv-1649-SVW) class action settlement in the United States District Court for the Central District of California.  Under the terms of the Settlement Agreement, Class Members must have filed a Claim Form on or before September 9, 2021 (extended from July 20, 2020) in order to receive a payment. ************** was an identified Class Member in this case and was sent a Notice to file a Claim Form on January 6,2020.  However, she did not file a Claim Form prior to the deadline, thus,she is not eligible for a payment. ************** contacted our office for the first time in January of 2022.  ************** was informed that she did not file a claim and therefore, was not eligible for a payment.

      Information about the Settlement as well as copies of the Settlement Agreement and other Court documents can be found on the Settlement Website at www.LynwoodStripSearch.com.
    • Initial Complaint

      Date:04/24/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS BUSINESS IS SUPPOSED TO BE ISSUING A SETTLEMENT PAYMENT TO ME BACK IN JANUARY OF 2023 AND YET ITS NOW THE END OF APRIL AND STILL NOTHING! I WANT MY MONEY! THEY ARE WITHHOLDING MY MONEY THAT I AM A VICTIM OF AND ITS NOT OK OR RIGHT!

      Business Response

      Date: 04/24/2023

      JND Legal Administration (JND) is the third-party Settlement Administrator in the ******, et al. v. Sheriff *************, etc., et al. ***** No. 10-cv-1649-SVW) class action settlement in the ************* District Court for the Central District of California.  Under the terms of the Settlement Agreement, eligible Class Members will receive their award over the course of three rounds of payment (occurring in 2022, 2023, and ****).  JND issued first-round payments to all eligible Class Members, including ******************, in January of 2022. We can confirm that ****************** will be included in the second-round payments as well.

      Class Counsel and their expert vendor are in the process of calculating the second-round payments.  Once that information is provided, JND will issue the second-round payments. While we do not have an exact payment date, it is estimated they will be issued by the end of May 2023.  JND has continued to keep Class Members updated on payment timing, including postings on the Settlement Website at www.LynwoodStripSearch.com.

      Customer Answer

      Date: 04/24/2023

       
      Complaint: 19973394

      I am rejecting this response because:  THEY STILL REFUSE TO PROVIDE ME WITH ANY NEW INFORMATION OR ANYTHING. THEY CONTINUE TO EVEN REFUSE TO RESPOND TO ANY OF THE MULTIPLE EMAILS IVE SENT ALONG THE WAY. I AM GETTING IGNORED AND BASICALLY LEFT AT BAY. THEY KEEP CHANGING THE DATE OF PAYMENT WHICH IS ILLEGAL AND WAS NOT AGREED UPON IN THE SETTLEMENT AGREEMENT. 

      Sincerely,

      ***************************

      Business Response

      Date: 04/28/2023

      As noted in our previous response,Class Counsel and their expert vendor are in the process of finalizing the second round payments (we anticipate that the second round award amounts will be finalized within the coming week). Our agents have been in contact with ***************** and have provided her with all available information regarding timing of the second round distribution (most recently in March 2023). ****************** has continued to reject the responses provided. As soon as Class Counsel and their experts finalize the payment allocations and additional information becomes available for class members, an update including the target check mailing date will be posted on the Settlement Website at www.LynwoodStripSearch.com.

      Customer Answer

      Date: 05/05/2023

       
      Complaint: 19973394

      I am rejecting this response because:

      THAT IS A TOTAL LIE! THE DATE KEEPS GETTING PUSHED BACK EVEN TODAY!!!! I WANT MY MONEY I AM OWED!!!!! 

      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/14/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ******* Strip Search Settlement continues to get pushed back. First date end of January, the second date, the end of March, the third date, the end of April, and now until the end of May. I have been patiently waiting and have been understanding. These people have used the situation to get a very nice payout and now they have set aside the true victims, while they have their full payment. I am now frustrated because they are aware of the financial place the victims are in. Many depend on this money, especially during these hard times.

      Business Response

      Date: 04/20/2023

      JND Legal Administration (JND) is the third-party Settlement Administrator in the ******, et al. v. Sheriff *************, etc., et al. ***** No. 10-cv-1649-SVW) class action settlement in the United States District Court for the Central District of California.  Under the terms of the Settlement Agreement, eligible Class Members will receive their award over the course of three rounds of payment (occurring in 2022, 2023, and ****).  JND issued first-round payments to all eligible Class Members, including ************************,  in January of 2022. We can confirm that ************************ will be included in the second round payments as well.

      Class Counsel and their expert vendor are in the process of calculating the second round payments.  Once that information is provided, JND will issue the second round payments. While we do not have an exact payment date, it is estimated they will be issued by the end of May 2023.  JND has continued to keep Class Members updated on payment timing, including postings on the Settlement Website at www.LynwoodStripSearch.com.

      Customer Answer

      Date: 04/21/2023

       
      Complaint: 19938806

      I am rejecting this response because:

      they are not giving a concise explanation as to the reason those payment are being pushed every month since January, I received one explanation that stated that it was due to all class members not cashing those checks, okay, I understood, but now the dates keep changing. Ive also sent two emails and no response. The lack of respect that is shown to the people that make them this money is absurd! Again, January 2023 to the end of March, then April, and now May. 


      Sincerely,

      *********************************

    • Initial Complaint

      Date:04/07/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing this complaint because I have yet to have my issue resolved. Starting back from the beginning I filed a claim due to the Equifax Data Breach. After finding out that my promised to be secured information was not so secured. My information was leaked and as well as posted to the Dark Web and other sources because of the breach I was informed to contact JND Legal Administration Team. Shortly after doing so, months later go by & then I received an email stating that the settlement had came to a resolution. After filing my claim during the timeframe of July 22, 2019 and January 22, 2020. A check would be mailed out to me. I went to their site to check the status of my claim and it indicated that I was paid on 12/19/22 which is incorrect. From there I proceed to contact the company to figure out what happened exactly and I was told by their representatives that the wrong apartment number was file. Therefore, I was instructed to send out an email on 02/22/23 to their billing team to have the correct apt # listed. Once doing so, I never heard back from the company. I provide them all this information as they requested and still havent received a check or a response back. Fast forward to now I am fearful that Ive been scammed for my identity and if so then I am currently seeking out my own personal attorney to take legal action. But I wanted to give them a chance to make things right before I proceed. I would like to receive what I am owed in the correct amount due my information leaking & they instructed that they can help, as well as pain & suffering for the impact this has caused me, and lastly for my time being accosted waiting this long when I couldve found a better legal counsel to represent my claim.

      Business Response

      Date: 04/14/2023

      We received ************** mailing address update and his Equifax Data Breach Settlement check reissue request is in process.  Check reissues are sent in batches and mail monthly.  Although we cant control postal delivery, we estimate he will receive the check reissue in the next few weeks.

      Customer Answer

      Date: 04/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As stated from the company the check will be sent out to me in the next few weeks therefore, I will wait for my compensation check. Thank 

      Sincerely,

      Tristdon ****
    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi Admin Please note that this communication is regarding my settlement payment for ****** v. ********** Casino Claim number is PXPT6-J7NZ4 I had previosuly sent you a letter to update my address because i had to move for my job. I wasnt sure if that had reached and if you have sent it to my updated address as i havent received anything Please confirm if you have updated my address and sent my check accordingly. If not please sent me an email on *********************** to co-ordinate the reissue as there is no email contact available on your site Thanks Uday

      Business Response

      Date: 04/10/2023

      Uday Tangs Settlement payment was mailed to the address provided on March 16, 2023.  If he did not receive their Settlement payment and would like to request a reissue, we need to receive a request in writing.  To request a check reissue, he may send a letter with his name,current address, previous address, and a statement requesting check reissue to:  ****** v. PAD Settlement Administrator, c/o JND Legal Administration,P.O. Box *****, *******, ** *****.

      Customer Answer

      Date: 04/10/2023

       
      Complaint: 19899661

      I am rejecting this response because: The business has failed to read my complete response earlier. As i mentioned in my response the first attempt to contact the business was through the letter at the POBox addreess they provided which it seems they have not yet acknowledged receipt and  not updated the address.. This complaint itself is also a request in writing to update addess and reissue check to updated address . Also if there is an email/fax i can send further communication through the same 

      Please reissue to new address : *************************************************************************** and confirm back


      Sincerely,

      Uday Tangs

      Business Response

      Date: 04/21/2023

      The ****** v. PAD Settlement Administrator has no record of having received Mr. ***** request to have his address updated. Since Mr. ***** has provided his updated address, JND will reissue his check to the new address provided below. We estimate he will receive his check in 2-3 weeks.

      Customer Answer

      Date: 05/01/2023

       
      Complaint: 19899661

      I am rejecting this response because: Thanks for the update / but please note that my previous message to BBB did not have my updated address .

      My updated address is ***************************************************************************

      Please acknowledge and send my settlement payment to updated address in next 2 weeks for resolution since i will be travelling at end of May


      Sincerely,

      Uday Tangs

      Business Response

      Date: 05/05/2023

      Mr. ***** previous message included the updated address noted in his most recent response and the address is updated in our records.His Settlement payment check will be reissued to that address in the next 1-2 weeks.

      Customer Answer

      Date: 06/06/2023

      Hello BBB Resolutions Team

      Please reopen this complaint Complaint ID: ********. The business had communication in response to this complaint filed in that they will reissue my check to updated address
      However so far the business has failed to issue my check and nothing has been received by me. Please reopen this complaint with the above comment and reassign to business

      Thanks
      Uday

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