Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

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Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

155 total complaints in the last 3 years.
40 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This contact is for ****** v ********* Settlement (Claim ID is PQYMV- ******* contacted the class admin in the beginning of Feb to reissue my check for the settlement by end of March as i was going to travel internationally and time and time again they failed to respond to me about the reissue of check status SO im filing this complaint to understand if the check has been sent out and when ?I did not received anything till i moved from there at end of March so if the check has not been issued i will need the class admin to send it to my family address so they can receive it and deposit in my account
Business Response
Date: 04/10/2023
We have received a change of address from ************************* and updated and confirmed the correct address. We advised that the check will be reissued.
Customer Answer
Date: 04/13/2023

Complaint: 19891046

I am rejecting this response because: In my communication back on Feb 2, 2023 i had very clearly informed the class administrator that i am only at that location temp till 30th March because of job reasons so to reissue my check before that. I did several follow-*** but my check was never reissued although they sent a batch in March. I am now requesting that my check be sent to my family address at the earliest since i will be travelling for work
Please send check to ******************************************************************************
Also please provide date of reissue as this has been pending for 2 months now already

Sincerely,

*************************
Business Response
Date: 04/19/2023
The reissued check was sent on April 18, 2023 to the address provided (*************************, ****************************************************************************).
Customer Answer
Date: 04/22/2023

Complaint: 19891046

I am rejecting this response because: Thank you for the update. Although i appreciate you sending me this quiclky But the ***** has gone back because the place i live they have certain rules. Fedex is only accepted in lease holders name (not the person who is subleasing). Since i never selected ***** as delivery mechanism and you never told me in advance about this is not my mistake. You cannot just assume that people are living in their owner occupied houses and hence diff places have diff rules when it comes to package delivery and i cannot change those
Hence you will to reissue the check using regular **** mail to the address provided which was what was agreed earlier

Sincerely,

*************************
Business Response
Date: 04/28/2023
The check has been reissued and mailed out using **** mail to the address provided (*************************, *****************************************************************************).
Customer Answer
Date: 05/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a new complaint PER THE ***** THAT WAS SENT TO ME on APRIL 2nd 2023 from EQUIFAX BREACH SETTLEMENT Today I got an email from *************************************************************************** Subject: Your Equifax Settlement Claim is Incomplete (You Must Act or Your Claim Will Be Denied)Your Claim Number: DUVFQRHY4G Dear ***************************************:Equifax Data Breach Settlement c/o JND Legal Administration P.O. Box ***** *******, ** 98111-9418 Equifax Debt Settlement is violating my rights and defaming my character which has caused me alot of damages:The ********** ***************** also has my information on file.Two crimes happened:1. Cyber criminals took my info from 2. Equifax, Equifax Data Breach and I am a Verifiable Victim of Identity Theft My information was stolen May 23rd 2017 My info, the law, the crimes that were broken are attached in the case see ( court order attached )I was mislead as a consumer ( UDAAP ) this was the law that was broken Cyber Crime with Equifax Identity Theft with Equifax on May 13, 2017 I was mislead as a consumer ( UDAAP ) this was the law that was broken that allows me to have $20,000 paid to me due to the Equifax Data Breach. I would like to be reimbursed for the action to prevent, time spent, potential harm, and recovery of $20,000 *************************************************************************************************** In re Equifax Data Breach Settlement c/o JND Legal Administration PO Box ***** *******, ** 98111-9418 ************** Equifax Claim Number D5VP479JZX - claim was received on January 7th 2023 I was mislead as a consumer ( UDAAP ) this was the law that was broken that allows me to have $20,000 paid to me due to the Equifax Data Breach.Identity Stolen Denied EIDL AND PPP lost ****** due to Experian credit reporting Denied Unemployment Denied forbearance on school loans Had to pay more for car insurance Had to spend extra money due to suffering and had to have medical treatment due to stress, anxiety, panic attacks, chest pains, and heart palpitations and breathing heavy after I found out I was affected and my personal info had been compromised and or stolen from Equifax.I was denied mortgages Charged a higher deposit on home rentals Could not finance a vehicle Everything will have to be logged Screenshots of every time I order a credit report Copies of mail Phone calls to credit bureau ( logged ) Notarized affidavit of truth Dr **** for anxiety attacks Identity ************************** Report Refusals for PPP and loans Refused for jobs and credit applications Turned down for mortgage or credit Talked to counselor for stress ( receipts or proof ) Massage ( receipt ) tense due to you being a victim of your stuff stolen I have attached the following and sent to Equifax Breach Settlemnt via mail with the tracking number #I spent $103.00 My priority mail packaging, box and weigh was ***** Receipt attached Police Report FTC Report Notarized Identity Theft Affadavit Notarized Affadavit of Truth My ID ********************** Claim #Court Orders (2 ) UDAAP FCRA report This new complaint will also be sent to ******* Attorney General, BBB, and other federal entitites so that it is tracked as evidence that the EQUIFAX DATA BREACH SETTLEMENT is not in compliance with the Judge's mandatory court order and if my rights continue to being violated and they continue to break the law, I will be forced to take legal actions for actual damages when there has been negligent noncompliance."Compensatory damages AND Punitive damages."Governing Law. This Letter of Intent shall be governed under the laws of the ****************.
Business Response
Date: 04/03/2023
****************************** was issued a Non-Class Member Incomplete Claim Notice on March 31, 2023. JND received ******************************** response to this Incomplete Claim Notice as provided with this Complaint and will review his submission and issue a final determination on his claim.
Customer Answer
Date: 04/04/2023

Complaint: 19887177

I am rejecting this response because: Notice Letter of Intent to ********** to File Lawsuit ( All Parties )

**********************, *** and its registered agents including re Equifax Data Breach Settlement
c/o JND Legal Administration have played a detrimental role in the death of my credit reputation.

I never gave ********************** conset to make any report on me and **********************, *** has not requested me consent of provided me of the requested copy as stated in their DATA SHARING POLICY pursuant to 15 U. S.C. **** (a) (3) Congress clarifies that **********************, *** has assumed the vital role. Despite being aware of the consumer's request, ********************** *** continues this unwarranted action without prior consent.

**********************, *** never contacted me, data subject, consumer, ************************************* in regard to any transaction listed in my consumer credit file. **********************, *** did not exercise their grave responsibility with fairness, impartiality, and with respect to my privacy with the reporting of this inaccurate credit report.

**********************, *** is in violation of 15 U.S.C. **** (a) (4) as they are impartial in their reporting since they never contacted me for validity, accuracy, or consent.

**********************, *** directly violated me pursuant to 15 U.S.C. ****a(d)(2)(A)(i) not only are the listings in my credit file inaccurate, but they are directly excluded from reporting by Congress. Every account listed within this inaccurate credit file is solely the direct result of a consumer and the corporation making the report. Congress is very clear and states the exceptions are not to be included in a consumer's credit report.

**********************, *** continues to report transactions, experiences, and approvals of extension of credit and directly or indirectly by the credit card issuer or a similar device. This is a direct violation of 15 U.S.C. **** a (d )(2)(B). Pursuant to 15 U.S.C. any card, plate, coupon, book, or other credit device existing for the purpose of obtaining money, property, labor or services on credit.

Pursuant to 15 U.S.C. ****(a)(1)(A) when a consumer makes their disputes known to the credit reporting agency in reference to errors found within their credit file a "REINVESTIGATION" is to take place. I want to make note Congress states the dispute is to be "REINVESTIGATED" meaning there is to be an initial investigation of this information to ensure it is properly, thoroughly and accurately investigated before ever being reported in my consumer file.

**********************, *** has and continues to violate my rights, tarnish my name and ******* injure me, shattering my complete and utter confidence in the credit reporting agency.

This extreme, unwarranted invasion of privacy has caused me an abundance of embarrassment, mental anguish and mental stress and an infinite number of restless, sleepless nights knowing my privacy was not being protected, but instead willingly passed around inaccurately without care, remorse, or consent.

The false, inaccurate, uninvestigated, erroneous, reporting willfully and intentionally done by Enquifax, ***

**********************, *** has caused me dishonor, disgrace, and has even been a burden upon my health by speaking such vulgarity to me and against me tarnishing my reputation and my name.

This letter of intent to sue ********************** shall serve as a formal notice that ************************************* intends to commence a lawsuit against you!

Due to these personal damages sustained from **********************, *** willful noncompliance I ( Plaintiff, ************************************* seek $175,000.00 ) in monetary compensation for violations of Fair Credit Reporting act, lost wages, credit denials, postage fees, court fees, actual damages, sustained from **********************, *** willful noncompliance.

I, Plaintiff *************************************, request **********************, *** to immediately and permanently delete every erroneous transaction requested in original disputes sent to CEO ******************* reference with tracking #.

Any monetary damages awarded shall be received within 14 calendar days via postal mail to *********************************************************************************

This offer to cure and/ or settle this matter outside of court and avoid a lawsuit is valid for 7 days from the Effective Date

Governing Law, This letter of intent shall be governed under the Federal Law of *****************

*****************************************************************************************************************************************************************************

Sincerely,

*************************************
Business Response
Date: 04/17/2023
****************************** was issued a Non-Class Member Incomplete Claim Notice on March 31, 2023. JND received ******************************** response to this Incomplete Claim Notice on April 3, 2023. His submission remains under review and a final determination will be issued on his claim.
Initial Complaint
Date:03/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HI This is regarding the ****** v. ********** Casino settlement (Claim ID # ************. I was part of the settlement and submitted a timely claim and there was a payout in the settlement but i have moved and hence my check must have been sent to old address . How can i get my address updated for reissue. I tried to contact the company but they dont have any email to reach them to have this updated and check re-sent Please send me an email on ********************** to reissue my settlement check to updated address Thanks ****
Business Response
Date: 04/04/2023
Mr. ***** Settlement payment was mailed to the address provided on March 16, 2023. If he did not receive his Settlement payment and would like to request a reissue, we need to receive a request in writing. To request a check reissue, he may send a letter with his name, current address, previous address, and a statement requesting check reissue to: ****** v. PAD Settlement Administrator, c/o JND Legal Administration, P.O. Box *****, *******, ** *****.
Customer Answer
Date: 04/06/2023

Complaint: 19880170

I am rejecting this response because: I had already contacted the business before via physical mail to update my address since i moved to a differnt complex nearby
but the class admin has not responded to me till date. It seems that they have not still updated my address and sent it to the old location
Hence i am providing my address here in writing to reissue my check - **************************************************************-5749
If the admin needs instruction in writing please email me on ********************** and i am happy to provide the instruction in writing for the reissue
as i cannot keep sending physical mail. They should provide an email/fax for communciation in this day and age which would also avoid filing of this complaint in the first place

Sincerely,

**** ****
Business Response
Date: 04/11/2023
The ****** v. PAD Settlement Administrator has no record of having received Mr. ***** request to have his address updated. Since Mr. **** has provided his updated address, JND will reissue his check to the new address provided below. We estimate he will receive his check in 2-3 weeks.
Customer Answer
Date: 04/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
Date:03/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Claim Id- DX34H-***** For suboxone settlement.I have been waiting months for this payment. Years actually. I was added to the waitlist. I asked *** in an email about my claim to make sure I didnt miss them and to update my address in November or December and they gave me no info regarding my claim and told me it would be a few months before payments went out. Here I am almost 4 months later still waiting. I think this administerator needs to be held accountable for the lateness in making payments. It dont take this long
Business Response
Date: 04/04/2023
We are in receipt of the notification of the complaint filed by ***************************** connection with the Suboxone settlement. We can confirm that the ************************ has approved this consumer for payment and a refund check will be mailed to their address on record in April 2023.

As a next step, JND will reach out to this consumer once the check has mailed.
Customer Answer
Date: 04/04/2023

Complaint: 19865427

I am rejecting this response because: right after I received the response from the business I called them to
Ask about sending the payment electronically instead of mail. They told me they couldnt tell me anything and that it would be months before payment was sent out. Either train your reps better or make sure everyone knows the details of what the company is doing. I told the lady about the response to my bbb complaint and she said no not in April. It will be months. She couldnt even tell me if I was a member of the class or not. So how can someone tell me that I am in the response but not if I call. This is money that is owed to me that I should have gotten years ago. I would like the payment asap. Enough of the run around. Payment can be sent to ********************** I dont want to keep playing the waiting game and the game of no rep being able to tell me exactly whats going on with my claim.
Sincerely,

*********************
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ********************* and my claim email is ************************ My updated address : ******************************************************************* The class admin has not send me my recall check for Coppertsone Voluntary recall from Feb 2022 although i sent them a letter in writing to do the same Please let me know when my check will be issued You can reach me on ************************ for further communication regarding this matter
Business Response
Date: 03/27/2023
We received two refund claims from *********************, each with a different address. A refund check was sent but appears to have been the old address as the check was returned undeliverable. We have not received a written request to update the address and reissue the check. We reached out to ********************* by email yesterday but have not received a response. As soon as we confirm where the reissued check should be mailed, we will reissue and remail the refund check.
Customer Answer
Date: 03/30/2023

Complaint: 19631083

I am rejecting this response because:
This complaint is regarding the initial claim filing on 02/09/2022 which had my old address on claim file because i have moved post that . The claim no is PP786-TWGBN
I have also not received any email from the class admin regarding where they are requesting that i provide to them in writing to reissue the check to new address and this is probably because i have migrated my mailbox from yahoo to gmail.
So im requesting the business to contact me the email on ************************ (not on yahoo) so i can respond to them in writing . My updated address is
66 *********************, APT ************************-1180
Thanks
Munib

Sincerely,

*********************
Business Response
Date: 04/10/2023
We reached out to ********************* on Thursday, 4/06/2023 by email to the updated email address provided, and they responded confirming their updated mailing address and requesting reissue of their refund payment. Their refund payment will be reissued to their updated mailing address as soon as possible.
Initial Complaint
Date:03/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim for the ****** v. ********** settlement, under claim PD5XA-Y9GRU. I have not received an email related to my electronic payment. I emailed **************************************************** on 1/31/23 and 2/8/23, but have not received any response.
Business Response
Date: 03/22/2023
A response was sent on 2/9/2023 requesting additional information to locate his record in regard to his electronic payment. A follow up email was recently sent and he has since responded to the address update. An agent has handled his address update.
Initial Complaint
Date:03/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been affected and suffered damages that go all the way back to 2017, when Equifax announced to me that as of May 2017 victim of their criminal cyberattack on its systems. The attackers gained unauthorized access to my personal information.My information was compromised and stolen including my name, Social Security numbers, birth dats, addresse, and in some instances my drivers license numbers, credit card numbers, and other personal information.I was mislead as a consumer ( UDAAP ) this was the law that was broken. Cyber Crime with Equifax Identity Theft with Equifax on May 13, 2017 Due to the identity being stolen I have had many adverse items such as: My Identity was Stolen Denied EIDL AND PPP lost ******* due to equifax credit reporting Denied a mortagage Charged a higher deposit on home rental Could not finance a vehicle Denied forbearance on school loans Had to pay more for car insurance Had to spend extra money due to suffering and had to have medical treatment due to stress, anxiety, panic attacks, chest pains, and heart palpitations and breathing heavy after I found out I was affected and my personal info had been compromised and or stolen from Equifax. As a consumer ( UDAAP ) this was the law that was broken that allows me to have $20,000 paid to me due to the Equifax Data Breach. I was mislead as a consumer ( UDAAP ) this was the law that was broken that allows me to have $20,000 paid to me due to the Equifax Data Breach. I have attached the following:Police Report FTC Report Notarized Identity Theft Affadavit Notarized Affadavit of Truth My ID ********************** Claim #Court Orders (2 ) UDAAP FCRA report *************************************************************************************************** In re Equifax Data Breach Settlement c/o JND Legal Administration PO Box ***** *******, ** 98111-9418 **************
Business Response
Date: 03/14/2023
****************************** filed an Equifax Data Breach Settlement Extended Claims Period claim on January 9, 2023 for 28 hours of Time Spent and $41,831.79 in Money Spent. Per the terms of the Settlement, a maximum of 20 hours of Time Spent and $20,000 in Money Spent may be compensated by eligible Class Members if supported by documentation and the requests are fairly traceable to the Equifax Data Breach. Extended Claims Period claims are currently under review and are being processed in the order received as specified in the Settlement Agreement. If we need any additional information to complete the processing of ******************************** claim, we will reach out with a detailed request.
Initial Complaint
Date:03/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding the Mercedes Benz Bluetec emissions settlement administered by JND holdings. Recently inquired about settlement payment not yet received. Was contacted and informed I will not receive compensation due to JND claiming they have never received a signature for Individual Release of Claims All claims closed Dec 31 2022. Too bad. I didnt know about this issue until I inquired Mar 2023. JND indicated to me it was attached to original claim paperwork I submitted regarding proof dealer performed repairs and proof of ownership of vehicle. As I scanned all the initial paperwork as received into my computer there was no Release of Claim as they contended it was attached. They claim a year later they sent me a copy to sign because they had no release of claim on record to receive payment. I am contending I have not received this as well. For a company administrating such a large settlement claim over billion dollars they relied on ***** It is difficult to comprehend their thinking and difficult to understand why correspondence could not have been done electronically or via carrier tracking methods such as *** or ****** Seems highly unprofessional to send important documents with an unreliable means. They cant prove they sent me a copy of another Release of Claim and no one can prove I received it when sent the second time as they claim this signature was required for payment by 31 Dec 22 close of claims. This settlement in my estimation documents were not handled properly through traceability. At this point neither JND or I can prove any sent or receipt of any documents. JND can only take the stand they sent these items via **** and I must have received them because nothing was sent back by **** as undeliverable. Again this complaint states how unprofessional JND executed this settlement.
Business Response
Date: 03/21/2023

We are in receipt of the notification of the complaint filed by *********************** in connection with the Mercedes Benz Blue Tec settlements. As the settlement administrator appointed by the Court in that matter, JND may only pay claims that adhere to the strictures of the relevant Settlement Agreement and Court orders. Here, unfortunately, ************ claim did not meet the necessary criteria for payment, as discussed below.

************ submitted his current owner claim and supporting documentation via JNDs Online Claim Portal on May 21, 2021. The documentation he submitted, however, was insufficient as per the settlement protocol. The documentation submitted by ************ included copies of a purchase agreement for his Subject Vehicle, a ********************* invoice, his drivers license, and a vehicle registration card. However, as required by the strictures of the relevant Settlement Agreement, ************ did not submit a signed Individual Release of Claims form. On April 20, 2022, JND mailed a deficiency letter to ************ to inform him of the missing documentation for his claim. This deficiency letter was mailed to the address ************ provided on his claim form. ************ never responded to the deficiency letter and his claim remains deficient. Therefore, his claim could not be paid per the terms of the Settlement Agreement. This decision by JND is based solely on the requirements of the settlement which we must follow for every claimant.

Nevertheless, as a courtesy to ************, we will reach out to him and provide him with an additional opportunity to submit a signed Individual Release of Claims form to complete his claim and receive payment. Tell us why here...
Customer Answer
Date: 03/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
JND has followed the court issued agreement as it states contacts and business conducted via ****.
I live in a rural area with a mailbox down the hill along the street. ************ is not reliable to say the least. Mailbox hit, mail stolen. Therefore all our personal business is conducted online to avoid complications in send / receive proof or loss in delivery.

Due to court settlement agreement specific to conduct settlement via **** seems it was not well thought out and left no room for unreliable service errors.

I feel JND could have utilized **** and use their tracking methods especially for a nearly billion dollar settlement and still be in compliance with court. This could have been an option for MB owners to opt into.

My first knowledge of a settlement was done electronically via email. There after **** was the only delivery method. ?The court caused this issue and JND could have conducted the settlement in a more traceable fashion or allowed settlement administrators to conduct action electronically. Thus this issue with prove you sent, prove you receive could have been avoided.

Thank You to JND for reaching out to me.
Sincerely,

***********************
Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding ******, et al. v. *************************** class action settlement my claim id is *********** On November 7th the business received my request to update my address and promised to reissue my check and still havent dont that till date (proof of communication from business attached here) . The check reissue is pending and they have not responded with any update. im filing this complaint so the business can look into this send my check
Business Response
Date: 03/07/2023
The check reissue request JND received from ******************** matched to another claimants claim and that check was reissued in November 2022. Per the terms of the Settlement, Settlement checks were void if not deposited by December 11, 2022.
Customer Answer
Date: 03/13/2023
JND is the settlement admin for the western digital class action settlement MY claim number is P2A8Q-5LFKE Settlement admin has still not issued my check for this settlement after confirming on email back in Nov 22 I am not sure why it it taking so many months to reissue the settlement check

Reissue Settlement Check

Business Response
Date: 03/20/2023
Per the terms of the Settlement, Settlement checks were void if not deposited by December 11, 2022. Despite reissuing multiple Settlement claim checks at Mr. ****** request, we will reissue the claim check requested below. Mr. ***** should receive his check reissue in the next 2-3 weeks.
Customer Answer
Date: 03/21/2023
I am rejecting this response because: With all due respect i dont agree that this was reissued multiple times or maybe it was being sent to old address as i havent received it till today . Please make sure the check is sent to updated address provided *******************************************************************

As soon as i get the check i will deposit it . Thanks for your help in the matter

Sincerely,

********************
Business Response
Date: 03/27/2023
Mr. ****** refund check was reissued by mail to his updated address on March 24, 2023.
Customer Answer
Date: 03/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email stating my check had been processed in the equifax data breach settlement. The check was shipped to the wrong address. This was back in December of 2022 And January 2023. I have sent several emails requesting my address be updated by equifax settlement administrator. I still have not had any response relating to my address change and re shipping of my check to my new current address. My previous address ********************************************************* ***** needs to be updated to *******************************************************************************************. I need this check to be mailed out as soon as possible.
Business Response
Date: 03/02/2023
We received Mr. ****** mailing address update and his Equifax Data Breach Settlement check reissue request is in process. Check reissues are sent in batches and mail monthly. Although we cant control postal delivery, we estimate he will receive the check reissue in the next few weeks.
Customer Answer
Date: 03/02/2023

Complaint: 19512654

I am rejecting this response because:THEY HAVE NOT PROVIDED ME THE DETAILS OF HOW MUCH MY CHECK IS FOR OR IF MY OUT OF POCKET EXPENSES CLAIM WAS APPROVED OR DENIED. I REALLY NEED THIS INFORMATION TO BE GIVEN TO ME.

Sincerely,

***********************
Business Response
Date: 03/09/2023
Mr. ****** Equifax Data Breach Settlement payment amount is $40.44 for alternative compensation and time spent. This amount was calculated per the terms of the Settlement. We did not receive sufficient documentation to support the more than $20,000 money spent claimed. An Insufficient Documentation Incomplete Claim Notice was issued on June 10, 2022 and we did not receive a response. Accordingly, the money spent portion of Mr. ****** claim was denied.
Customer Answer
Date: 03/14/2023

Complaint: 19512654

I am rejecting this response because:
I NOT ONLY SENT IN THOSE DOCUMENTS I ALSO MAILED THEM TO YOUR OFFICE.
Sincerely,

***********************

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