Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

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Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

155 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JND Legal Administration is in charge of the Settlement for the Mercedes Mar Red Paint. They are not paying out on their claims. Please look at all the ****** Reviews on this company. I have been in contact with them since April. I have given them everything possible to get reimbursed for my expenses. If they do respond it is a generic email or a person calling with no information just saying they have my claim and someone will contact me and no one does. I truly believe, 100% that they are a scam company. Please look into how much money if anything they have disbursed with the Mars Red Paint Settlement. They do things just enough for it to see like they are not involved in deceptive practice.
Business Response
Date: 10/24/2024
JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned ***** et al. v. Mercedes************** and **********,Case No. 18-CV-03984-MH.. Settlement administration procedures and protocols are dictated by the Courts Orders and the Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreement and Court Orders. For further information regarding the settlement and important documents can be found at ***************************************************
Ms. ******* submitted five claims on account of five repairs. She was issued a denial notice for each of the five claims and provided an opportunity to respond. She responded to four of the five denial notices. Pursuant to the terms of the Settlement Agreement, *** provided these responses to the Parties for their review and adjudication. At this time, the Parties have not issued a determination.
Customer Answer
Date: 11/12/2024
My name is ***** *******, I am so sorry I missed the 7 day response period. I would like to continue with the complaint again JND Holdings, LLC. JND Holdings mentioned that the parties have not issued a determination yet in their response.

I would like someone with KNOWLEDGE of my claims to contact me from JND Holdings so we can discuss where everything is in the process and what is the timeline for a determination. I submitted my response to the denied claims on Wednesday, August 7th. It has now been over 3 MONTHS. As you can see from their response this company is very evasive with all of their information and it is very general. In the past if I do get a response from them a person would only say "the claims are being processed". I truly do not believe that this company will EVER pay out on their claims.

A question for the BBB. Is there a specific period of time that they need to pay the claims by? Meaning could they keep saying that they have not issued a determination for years? Or is there is a timeline cutoff?

Thank you so much for your help. There have been so many claims against this company at the BBB. I wonder what the next step to do about this company would be?

Thank you for your time,

***** *******
Business Response
Date: 11/21/2024
We have reached out to resolve this directly with Ms. ********
Customer Answer
Date: 12/02/2024
My response which you can publish on your site:

JND Holdings did contact me. They provided some information about the status of my claims BUT when asked when payment would be sent (an approximate time frame 1 month, 3 months, 5 years) they had no information. They said they would call me back but did not and it has been several weeks since that phone call. I would like to keep this case open until I receive the check. I truly don't believe that this company will EVER pay out on any of their claims. They do just enough as to not be investigated.
The ONLY reason that I received a response from them is because of this complaint.

Thanks so much for your time,

***** Montero

Business Response
Date: 12/11/2024
As previously noted, JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned ***** et al. v. Mercedes-************* and **********, Case No. 18-CV-03984-MH.. Settlement administration procedures and protocols are dictated by the Courts Orders and the Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreement and Court Orders. Ms. ******* submitted five claims on account of five repairs. She was issued a denial notice for each of the five claims and provided an opportunity to respond. She responded to four of the five denial notices. Pursuant to the terms of the Settlement Agreement, *** provided these responses to Counsel for the Parties to the litigation for their review and adjudication. We called and spoke with Ms. ******* regarding her claims and advised her that her four claims were approved and were undergoing calculation. It is anticipated that her check will be mailed by the end of the month.
Initial Complaint
Date:09/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Afternoon:I filed Equifax Data Breach Settlement application 01/22/2020 - 01/22/2024.I received a e-mail stating I didn't provide proof of class membership by 05/26/2024.I sent and e-mail everything that was requested by me to Equifax Data Breach Settlement it's have been over three(3)years me asking about the status of my monetary settlement.Please Help ****** ******
Business Response
Date: 09/24/2024
JND Legal Administration (JND) was appointed by the ************ Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation, Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at ****************************************************************************************;

****** ****** filed five (5) Extended Period claims related to the 2017 Equifax Data Breach on February 9, 2021, May 16, 2021, October 21, 2021, March 17, 2022, and February 15, 2023, respectively. Ms. ****** could not be matched to the Class List. Accordingly, on March 31, 2023, Ms.****** was issued an Extended Claim Non-Class Member Incomplete Claim Notice. Ms. ****** responded to the Notice, but still could not be matched to the Class List. On April 26, 2024, she was issued an Extended Claim Non-Class Member Denial Notice. Per the terms of the Settlement,claimants have 30 days to Appeal a Denial Notice. Ms. ****** did not Appeal the Denial Notice and her claims were denied, as described in the Denial Notice she received.
Customer Answer
Date: 09/26/2024

Complaint: 22326105

I am rejecting this response because: Equifax Data Breach Settlement stated that I filed (5) extended period claims related to the 2017 Equifax Data Breach which I did, and I called,*************** and the Claim Representative that took my call told me that they would combine My Claims to Claim Number: P36BQ-CDYKP. I did not receive e-mail stating that I could not be matched to the class list, what do that mean. I filed my claim 02/09/2021, Someone applied for unemployment under my social security number and when I went to unemployment office to let them that was not me filing for unemployment benefits and that I retired in 06/2019. ********** notified me stating that my personnel information about me was on the Black Web and so many scams' calls and scam e-mails; This is when I found out that Equifax Breach My Personnel Information. I been asking about the Status of my Monetary Equifax data breach settlement since 02/2019 and now they tell me my claim have been denied.
Sincerely,

****** ******
Initial Complaint
Date:08/16/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mailed card stating I was owed money from an accident that resulted in total loss, between years of ********* Got card on may 20th mailed from ********** on may 15th require to sign and return by may 18th. ***** was cited in suit and Im owed money. But got letter being DENIED! Mail status is impossible. Thanks.
Business Response
Date: 08/19/2024
JND Legal Administration (JND) is the third-party Settlement Administrator in the ******, et al. v. ********************** (Case No. 3:20-cv-00823-BAJ-SDJ) class action settlement in ******************************** for the Middle District of *********** Under the terms of the Settlement Agreement, eligible Class Members could file a claim for a payment either by downloading and printing a pre-filled (or blank) claim form on the Settlement Website (LouisianaTransferFeesSettlement.com) or by returning a pre-filled postage-paid postcard claim form to our case dedicated P.O. Box (copies of which were mailed to Class Members with the Notice). The Court-approved mailed notices that were sent to Class Members explained the process for filing a claim form, included the address for the Settlement Administrator, and stated Claim Forms must be postmarked on or before May *******.

**************** was mailed a notice on multiple occasions. The notice was first mailed on March 19, 2024 and again, on April 18, 2024 to his address on file (the most current contact information in the Defendant's records). The notice which was mailed on April 18, 2024 was returned to JND as undeliverable. *** performed address research to attempt to locate a better address and remailed notice to ****************** new address on May 15, 2024. Unfortunately, ******************** Claim Form arrived at our offices on May 29, 2024 with a postmarked date of May 23, 2024. Under the terms of the Settlement Agreement,Claim Forms must have been postmarked on or before the deadline of May ******* in order to be eligible for a payment. Therefore, ****************** claim was determined to be untimely. Under the terms of the Settlement Agreement, this is a binding and non-appealable decision.
Initial Complaint
Date:07/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/26/2024. I filed an Equifax Data Breach claim on 12/17/2023 for $4175.00. **************** Breach 2019. Account Take Overs are next.I am a victim of SYNTHETIC Identity Theft by ************ *********** stole my social security # & posted 114 false billing line entries on both ********* reasserted my rights & filed fraud complaints to *********** over the years. *********** NEVER credited $1500.29 both *********** credit cards #**** (opened 6/9/2018) & #**** (opened 10/2019). *********** has stolen my social security # & created 10 false entities & fake companies to destroy my credit to 500.& charged off my credits is IRS fraud, fraudulent schemes (see police report) and theft. Where is my $4175.00? I have reason to believe, this company wrongfully w/held my claim money. My name is **** ***********************************, read file with my credentials.
Business Response
Date: 07/30/2024
As a member of In re: Equifax ****************** Security ********************** Litigation Settlement ****** Ms. ********* claims are subject to the U.S. District Courts Settlement Final Order and Judgment. The Settlement Agreement, along with the Consent Orders Equifax reached with the **** CFPB, and State Attorneys General in 2019, govern the settlement payments. More information can be found at ******************************************************************************************* the Settlement Administrator appointed by the Court in this matter,JND Legal Administration may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders

******************** filed an Extended Claims Period claim related to the 2017 Equifax Data Breach. The "Time Spent" portion of Ms. ********* Extended Claims Period claim was approved for the maximum 20 hours allowable under the Settlement. The "Money Spent" portion of her Extended Claims Period claim was denied as deficient. ******************** was sent a Denial Notice for the denied portions of her claim. Per the Settlement Agreement, claimants have 30 days to appeal a Denial Notice. ******************** appealed the Denial Notice, which is under review. Any eligible amounts (including her "Time Spent" portion which has already been approved)will be paid after the appeal period.
To the extent that Ms. ********* BBB complaint references matters relating to a **************** Breach, we cannot answer her questions. Those are outside the scope of the Equifax Settlement Administration.
Customer Answer
Date: 07/30/2024

Complaint: 22049976
7/30/2024 MY RESPONSE:
I am rejecting this response because: Time is up. Where is my money? Who & address did you send my Equifax Data reach money to and when? I have a right to know. I am a victim of severe identity theft.

Sincerely,

**** ***********************************
Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not received any money due to me from the ** Sunroof Settlement case as promised. Dear *****,Thank you for your email. We confirm receipt of your deficiency response. Due to the volume of responses, we are unable to confirm the validity of your response at this time. You may check the settlement website www.sunroofsettlement.com periodically for any updates.Regards, ********* v. **************** of ******** **** Settlement Administrator Toll-free: ************** www.SunroofSettlement.com [MKD]________________________________________
Business Response
Date: 07/22/2024
JND Legal Administration has reached out to **************** directly regarding the status and review of his claims. **************** appeared satisfied with this update. Therefore, we believe that this matter has been resolved.
Customer Answer
Date: 07/23/2024

Complaint: 21961727

I am rejecting this response because: I have not received any monies due to me and will keep this complaint open until I'm paid in full. Their phone call to me 7/19/2024 only promised me that payment MAY come within another month. I can't bank promises.

Sincerely,

***************************
Business Response
Date: 08/02/2024
Both of ******************** claims have been approved. Upon approval by Counsel, we will promptly mail out settlement payments to Class Members accordingly.
Customer Answer
Date: 08/07/2024

Complaint: 21961727

I am rejecting this response because: What "counsel"? Why is it taking so long to be paid?
"Both of ******************** claims have been approved. Upon approval by Counsel, we will promptly mail out settlement payments to Class Members accordingly."

Sincerely,

***************************
Business Response
Date: 08/15/2024
JND Legal Administration (JND) was appointed by the U.S.District Court for the Eastern District of ******** to serve as the Claims Administrator in the matter captioned *****************************, et **** v. **************** of ************** et **** ***** Action No. 2:19-cv-07165- BMC. Claims administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Upon approval by Counsel, we will promptly mail out settlement payments to Class Members accordingly.
Customer Answer
Date: 08/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently called JND Legal Administration to get updates on my Equifax data breach case, and the experience was absolutely infuriating. The secretary (******) spoke with was incredibly rude and disrespectful, flat-out denying me any updates on my case. When I asked to speak with a supervisor, she refused and then abruptly hung up on me. This kind of treatment seems typical for this terrible company, and its unacceptable.
Business Response
Date: 07/09/2024
As a member of In re: Equifax ****************** Security ********************** Litigation Settlement Class, ******* Saucedos claims are subject to the U.S. District Courts Settlement Final Order and Judgment. The Settlement Agreement, along with the Consent Orders Equifax reached with the **** CFPB, and State Attorneys General in 2019, govern the settlement payments. More information can be found at ****************************************************************************************;
As the Settlement Administrator appointed by the Court in this matter, JND Legal Administration may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Unfortunately,Mr. Saucedos claim did not meet the requirements for payment.
****************** was sent an Incomplete Claim Notice in October of 2023 stating that according to Equifax's records, he was not a member of the Settlement Class and was not eligible for Settlement benefits. The Settlement Agreement establishes that Claimants have 30 days to cure deficiencies, once notified of that deficiency. JND did not receive a response to the Notice by the deadline.
****************** has called in and received information regarding his claim on multiple occasions. He was offered the opportunity to speak to a supervisor on those occasions. However, he refused at those times. It appeared from his BBB complaint, that ***************** was requesting a call back. Therefore, a supervisor called him back and spoke with him regarding his claim on July 8, 2024.
Customer Answer
Date: 07/11/2024

Complaint: 21934328

I am rejecting this response because:I am rejecting this response because: It has been almost a year and a half since I submitted my claim, and I am have spent considerable time away from my family and money pursuing this matter. All I have encountered are disrespectful representatives who dismiss my claims and hang up on me. One representative called but provided no answers; it was as if he was reading from a script. He claimed to have sent an email, but I have searched all my email accounts and have not received it.

The average American has about three to four email accounts. I simply asked for proof that the email was sent, (forward me the email) but the representative repeatedly said, "There is no proof to send," which does not support his argument. When I pointed out the flaw in his logic, he became disrespectful, irritable, and angry, attempting to chance the narrative as if i was personally attacking him and his company. Very unprofessional. And then hung up on me just like the others. This behavior is extremely disdainful, especially when my concerns are being disregarded. I am still waiting for the alleged email they claim to have sent.

The fully completed claim, along with evidence that the representative lied about my failure to complete it, includes identity verification and a police report highlighting the incident. Additionally, a screenshot of the Equifax data breach website, where one can enter their last name and the last six digits of their Social Security number, serves as further solid proof of the legitimacy of my claim. This evidence is complemented by a signed receipt from the United ********************* upon delivery. Despite their claims that I did not fill out the necessary information, I have numerous documents to prove my costs and time. However, I am unable to upload all of these documents on this platform.

Sincerely,

*****************************
Business Response
Date: 07/22/2024
The information on ********************** Claim Form could not be matched to the Equifax records. JND is in the process of reviewing the additional information that ****************** provided to determine if he can be matched. We will reach out to ****************** when that review has been completed.
Initial Complaint
Date:07/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sent me a check to settle a class action procedure and I had to return because *********** did not deliver it in time. They NEVER returned another check to me. So they fraudulently cash the money which amounted to about $800.
Business Response
Date: 07/09/2024
JND Legal Administration (JND) was appointed by the Ontario Superior ***** of Justice to serve as the Settlement Administrator in the matter referred to as In re Mercedes-Benz BlueTEC II Diesel Class Action (************** Mercedes-Benz ******, et **** ***** File No. CV-16-******-00CP). Settlement administration procedures and protocols are dictated by the *****s Orders and the Settlement Agreement which was approved by the *****.

Pursuant to the approved procedures, JND mailed Mr. ********* settlement payment on October 30, 2023 to the address provided on his claim form and it was not returned as undeliverable. The check expired on January 28, 2024. Unfortunately, we are no longer able reissue checks as the Settlement administration has ended.
Initial Complaint
Date:06/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am part of a class action settlement claim, I submitted information to JND, "they lost it"I submitted again *** confirmed receipt, never heard back from them. I contacted them repeatedly JND finally admitted my file was approved and check was mailed out. I never received the check, called JND, *** says too bad not issuing a new check. I dont think JND ever sent out a check and committed fraud to keep the money
Business Response
Date: 06/28/2024
JND Legal Administration (JND) was appointed by the U.S.District Court for the District of ********** to serve as the Settlement Administrator in the matter captioned In re Mercedes-Benz Emissions Litigation, Civil Action No. 2:16-0881(KM)(ESK). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders.

JND mailed ************************ settlement payment on April 7, 2023.******************** emailed JND in September 2023 asking for an update on his payment.However, JND could no longer reissue payments by that time pursuant to the Settlement protocols.
Customer Answer
Date: 07/09/2024
9.15.22 I mailed JND all of the documents before the deadline.
10.31.22 When I followed up JND had no record of my documents, After making many calls I was able to get JND to escalate *** stated they Lost them.
I sent JND copies of the same information previously provided. After countless more calls and emails JND acknowledged they have everything required.
I never heard anything from them
3.23.2023 I emailed for an update, *** said still working on it
I never heard anything from them
9.21.2023 I emailed and asked for a response, no response
12.19.2023 I called JND for update, they had no idea, would call me back
*********** JND sent me an email stating (see attached)
Your claim # DBPNYU4CM5 met the standards of a completed claim and your check # ***** for $3,515.00 was mailed on 4/7/2023 to your address on file, *****************************************. The check was voided 90 days after the issue date. Our role as Settlement Administrator for this lawsuit has ended and we no longer have the authority to work on updating the status of class members or to reissue checks.
Sincerely, JND Legal Administration Former Settlement Administrator for MB Blue Tec Settlement

Obviously a form letter used to make people JND did not pay to go away.

I am not going away, I demand my $3,515 payment
There needs to be a class action against JND for fraud.

Business Response
Date: 07/23/2024
We had a deadline to respond within 7 days but the file is not allowing us to file a response. However, we wanted to let you know that this matter has been resolved.

Consumer: **************************

Company: JND Holdings, LLC
Initial Complaint
Date:06/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This firm has not returned my many calls or responded to my specific emailed questions and requests for weeks. This firm is responsible for helping the people harmed by Mercedes as they financially benefited from the settlement with Mercedes. I want them to answer my specific questions about Park Place Mercedes benz specifically whether they should be resopnsible for 50% of my car paint repairs since they turned me away during Period II instead of offering a goodwill repair due to extended warranty and whether or not I can take my car to a more affordable body shop.
Business Response
Date: 06/28/2024
JND Legal Administration (JND) was appointed by the U.S.District Court for the Northern District of Georgia to serve as the Settlement Administrator in the matter captioned ***** et al. v. Mercedes-Benz USA, LLC and ******* AG, Case No. 18-CV-03984-MHC. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders.

JND has spoken with ********** on multiple occasions beginning in January 2022. Most recently we spoke with her on June 27, 2024 and advised her of the terms of the Settlement. ********** stated that she had also read the terms and requirements on the settlement website. All of Ms. **** concerns were addressed during the call, and she had no further questions. Additional information regarding the settlement can be found at ***************************************************.
Initial Complaint
Date:05/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a victim of identity theft in the equifax breach settlement but everytime I file a claim for appeal its denied stating that my documents are not sufficient enough ! This is the 2nd time my appeal was denied ! Im very ****** off at this time ! I even contacted them about it and yet I was told what they will and will not cover but yet when I provide the documents to equifax data breach its denied !
Customer Answer
Date: 06/01/2024
I will also be contacting the judge who ordered the judgment to tell him what this law firm is doing !
Business Response
Date: 06/03/2024
As a member of In re: Equifax ****************** Security ********************** Litigation Settlement Class, Stefondra ******* claims are subject to the U.S. District Courts Settlement Final Order and Judgment . The Settlement Agreement, along with the Consent Orders Equifax reached with the **** CFPB, and State Attorneys General in 2019, govern the settlement payments.

As the settlement administrator appointed by the Court in that matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. **************** filed two Extended Claims Period claims related to the 2017 Equifax Data Breach. Ms. ******* claims did not meet the necessary criteria for payment. Her claims were denied, as described in the Denial Notices she received. Per the Settlement Agreement, claimants have 30 days to appeal a Denial Notice. **************** appealed the first Denial Notice, which is under review. **************** has 30 days to appeal the second Denial Notice if she wishes to do so, as indicated in the Denial Notice.

For further information, please visit **********************************************************************************************;
Customer Answer
Date: 06/03/2024

Complaint: 21759105

I am rejecting this response because: Ive submitted the required documents per the rules of the agreement

Sincerely,

Stefondra Monroe
Customer Answer
Date: 06/05/2024
Im in in receipt of contacting the judge who issued the judgment to explain to him the issue that Im having with jnd
Customer Answer
Date: 06/05/2024
As well as why did they send me a email about 1 section of my claim was approved but the money spent was denied thats not making any sense
Business Response
Date: 06/11/2024
**************** filed two Extended Claims Period claims related to the 2017 Equifax Data Breach. The "Time Spent" portion of ******************** first Extended Claims Period claim was approved for the maximum 20 hours allowable under the Settlement. The "Money Spent" portion of her first Extended Claims Period claim was denied. **************** is not entitled to any additional "Time Spent" because she was already approved the maximum 20 hours of "Time Spent" in connection with her first Extended Claims Period claim and therefore, the "Time Spent" portion of ******************** second Extended Claims Period claim was denied, The "Money Spent" portion of her second Extended Claims Period claim was denied. **************** was sent Denial Notices for the denied portions of her claim. Per the Settlement Agreement, claimants have 30 days to appeal a Denial Notice. **************** appealed the Denial Notice (relating to her first Extended Claims Period claim),which is under review. **************** has 30 days to appeal the second Denial Notice (relating to her second Extended Claims Period Claim) if she wishes to do so, as indicated in the Denial Notice. Any eligible amounts (including her "Time Spent" portion which has already been approved) will be paid after appeal period.
Customer Answer
Date: 06/11/2024

Complaint: 21759105

I am rejecting this response because: this is not making any sense because you are saying time spent was paid and not the extended claim period time im very confused I had to pay for identity theft protection , everything dealing with my identity being compromised and youll want to deny that ? When I spoke to someone dont know her name I was told you all dont pay for identity theft protection okay when someone have they identity stolen #1 you dont know who they are ! #2 you have to pay for everything dealing with repairing your identity so Im very confused on how this equifax settlement is getting paid I have wrote the judge who was over the settlement so I can get more clarification because something is not making any sense !

Sincerely,

Stefondra Monroe
Business Response
Date: 06/20/2024
JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. **************** filed two Extended Claims Period claims which each included a claim for "Time Spent" and for "Money Spent".
The "Time Spent" portion of ******************** first Extended Claims Period claim was approved for the maximum 20 hours allowable under the Settlement. The "Time Spent" portion of ******************** second Extended Claims Period claim was denied because **************** was already approved for the maximum 20 hours of "Time Spent" in connection with her first Extended Claims Period claim. Any eligible amounts (including her "Time Spent" portion which has already been approved) will be paid after appeal period.
Neither of Ms. ******* "Money Spent" claims met the necessary criteria for payment. Therefore, her "Money Spent" claims were denied and she was sent a Denial Notice for each of her Extended Claims with explanations. Per the Settlement Agreement, claimants have 30 days to appeal a Denial Notice. **************** appealed the first Extended Claim Denial Notice, which is under review. **************** has until June 24, 2024, to appeal the second Extended Claim Denial Notice if she wishes to do so, as detailed in the Denial Notice.

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