Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

155 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a member of a class action lawsuit. This was administered by JND legal Administration. The case is noted below.************** Mercedes-Benz Canada, Inc.MB Canadian BlueTEC II Settlement www.BlueTECSettlement.ca Toll-free ************** AKC I sent in all the appropriate paperwork and also had the Mercedes Field measures installed our 2015 Mercedes Benz GLK250, at no cost. There was to be a settlement payment issued on closing of the class action lawsuit.When no payment was received after the closing date, I sent various emails requesting our settlement. JND then indicated they hadnt received our paperwork. Our paperwork was submitted to them, and I feel that due to their clerical errors, they have either lost or misplaced this file.I have all the dated email correspondence, with this company and can provide additional information when requested.Their website is included above for reference to class action settlement offering.
Business Response
Date: 05/24/2024
JND Legal Administration is the Settlement Administrator appointed by the Court in connection the Mercedes Benz Canadian BlueTEC II Settlement. As the Settlement Administrator, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. The deadline to submit a claim was May 1, 2023 and we do not have a claim submitted by ****************** prior to that date. In conversations with ******************, he provided the *** number of his vehicle as well as his wife and father-in-law's names. We have performed an extensive search and can confirm that we did not receive a claim submission for that *** under ******************, his wife, or his father-in-law's name.
Customer Answer
Date: 05/24/2024

Complaint: 21744370

I am rejecting this response because:
As per the various emails that have been sent, we have made this very clear that the appropriate documentation was mailed to this organization.
It is our belief that the company has lost or misplaced or mis filed our application as a member of this class action lawsuit.
We had the necessary field measures retrofitted to our vehicle and submitted the paperwork required to this company in order to be a part of this lawsuit against the manufacturer, that being Mercedes Benz.
This ongoing denial has been very frustrating and we are being viewed as this is our fault, which is a pathetic response to my ongoing concerns to resolve what should have been a straight forward process.
We simply ask for the compensation that is rightfully ours, as per the documentation set out within the class action lawsuit.

Sincerely,

***********************
Initial Complaint
Date:05/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a claim for the Mercedes Benz Bluetec recall and was supposed to receive a check after submitting my claim before the deadline. I completed the *** Modification and submitted my claim before the deadline, and have not received my check. My confirmation code is 9KRBE6DU, and my claim was submitted 12/5/2022. It is now 2024, and i have not received any information at all on the matter.
Business Response
Date: 05/22/2024
JND Legal Administration (JND)was appointed by the U.S. District Court for ********** to serve as the Settlement Administrator in the matter captioned In re: Mercedes-Benz Emissions Litigations, Case No. 2:16-0881 (KM)(ESK). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. According to our records, we do not have a claim under your information. The claims period under the Mercedes Benz BlueTec settlement expired on October 1, 2022, and is closed.

The documentation you provided references another settlement which JND is not administering. For information about that settlement program, please visit: *****************************;
Initial Complaint
Date:05/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a victim of 2017 Equifax Data Breach. Filed the claim for credit monitoring service at Equifax Data Breach Settlement website. Contacted the settlement administrator and I was told that 2 emails were sent to me in 2022. However, I have never received these emails.Further more, the attached print out from Equifax Data Breach Settlement website shows that my claim is still "under review" as of 2024-05-06, which implies that the emails has not been sent out to me as of today.
Business Response
Date: 05/09/2024
JND Legal Administration was appointed by the U.S. District Court for the Northern District of ******* to serve as the Settlement Administrator in connection with the In re: Equifax ****************** Security ********************** Litigation, Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by Court Orders and Settlement Agreements which are approved by the Courts.

************ filed an Initial Claims Period Claim for Credit Monitoring, and he was issued an Activation Code by email to the email address he provided below in February of 2022, as well as a reminder to activate the service in June of 2022. The deadline to activate the Experian ************************* passed on June 27,2022 and we are unable to resend his Activation Code.
Customer Answer
Date: 05/10/2024

Complaint: 21675510

I am rejecting this response
Here are the reasons for my rejection:
1. Emails Not Received: Contrary to your assertion, I have never received any emails from your business in 2022 regarding my claim. I have thoroughly checked my inbox and spam folders, but there is no record of such communication.
2. Claim Status: As of May 6, 2024, my claim remains under review according to the status displayed on your website. It is perplexing that credit monitoring emails were allegedly sent out while my claim is still pending after two years.
I have attached a printout of the claim status for your reference. I kindly request a more thorough investigation into this matter and a reconsideration of your response.

Sincerely,

***********************
Business Response
Date: 05/20/2024
As previously stated, ************ was issued an Activation Code which was sent t the same email address he provided in connection with this Complaint (*********************). A subsequent email was sent to the same address with a reminder to activate the service before the deadline. Our records confirm that those emails were sent to him. We cannot speak to why he is unable to locate them. The deadline to activate the Experian ************************* passed on June 27, 2022 and we are unable to resend his Activation Code. Settlement administration procedures, protocols and deadlines are dictated by Court Orders and Settlement Agreements which are approved by the Courts.
Customer Answer
Date: 05/27/2024

Complaint: 21675510

I am rejecting this response because:
The business claimed that 2 emails were sent to me in 2022, and I need to use the activation code in the email to activate the credit monitoring service by certain date. However, I have never received these email claimed by the business. Please explain how I can activate the credit monitoring service if the emails have never been received.

Sincerely,

***********************
Business Response
Date: 05/29/2024
We have confirmed that our records show that those emails were sent to Mr. ***** We cannot speak to why he is unable to locate them. Unfortunately, the deadline to activate his Credit Monitoring has passed and we are unable to extend it.
Customer Answer
Date: 05/30/2024

Complaint: 21675510

I am rejecting this response because:
The business claimed that according to their records, the emails were allegedly sent in 2022. However, the business website showed that my claim was still marked as under review as of May 6, 2024. As I have never received these emails, I believe there may be an error in the business record.
If the business can demonstrate that I did indeed receive these emails, I will be more than willing to reconsider my position.
Sincerely,

***********************
Initial Complaint
Date:05/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter saying if I sold a home, and paid a commission to a real estate broker, a class action lawsuit may affect your rights. I d lo not own a home nor have I sold a home. I wanted to know how they got my information.
Business Response
Date: 05/07/2024
JND Legal Administration was appointed by the U.S. District Court for the District of Missouri to serve as the Settlement Administrator in connection with the ******* et al. v. ******************** of Realtors, et al., Case No.19-CV-00332-SRB. Settlement administration procedures and protocols are dictated by Court orders and settlement agreements which are approved by the Courts. Pursuant to the Courts Order in this matter, the Class Notice Plan was implemented, and the Settlement database of potential class members was created. More information regarding the Settlement Agreement and the Courts Orders may be found at at ***********************************************************;
Initial Complaint
Date:04/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted my claim for Mercedes-Benz Blue Tech II, Class Action Settlement in ******, on May 5th/2022. Claim No. P64SK-MRWE5. I sent all the information required and on August 30/2022 received confirmation all the information requested was received on December. On December 16/2022, more information was requested.I sent all the information they requested and on January 23/2023, I received a confirmation, they received all the information. SUCCESS your claim has been submitted successfully. I sent many E-mails asking about my payment, no reply. I also followed up with phone calls, no success. Up to date no payment, and no answers.
Business Response
Date: 05/03/2024
We are in receipt of the notification of the complaint filed by ***************************** in connection with the Mercedes Benz Blue Tec settlements. As the settlement administrator appointed by the Court in that matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders.

******************** claim did not meet the necessary criteria for payment. She was sent a deficiency letter, and responded, but her response did not cure all of the deficiencies of her claim. The proof of purchase documentation she provided did not include the date of purchase, which was a required element for a valid claim. The deadline to submit a complete claim expired some time ago. In accordance with the Court approved Settlement Agreements and Court Orders, ******************* claim was denied.
Customer Answer
Date: 05/08/2024

Complaint: 21621398

I am rejecting this response because:
It's a flat out lie. They are using anything for an excuse not to pay.
*** said we had a deficient claim. Date of purchase of the vehicle was not submitted.
August 29/2022, received E-mail requesting information including the date of the purchase of the vehicle and all the specification they needed. the information was sent.
On Dec 16, 2022, they requested more information, Also it was sent to them.
On Jan 17/2023, I sent Email requesting confirmation that they received all the required information.
On Jan 23/2023, I received confirmation they received all the information and it is a SUCCESS.
On Aug/2023, I requested the date of the payment, no reply.
On Oct 13/2023, Jan 2024, no reply
I followed up with many phone calls no success.
I do have all the document if required, for the above and many more.

Sincerely,

*****************************
Business Response
Date: 05/23/2024
As the settlement administrator appointed by the Court in the Mercedes Benz Blue Tec settlements, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. ******************* claim did not meet the necessary criteria for payment.
Addressing ******************** statements -

In August 2022, we advised ******************** that we could confirm receipt of her claim and that claims were being processed as expeditiously as possible.
In December 2022, we mailed ******************** a deficiency letter advising her that she needed to submit proof of field measure completion and proof of purchase (which must include the date of purchase).
In January 2023, we confirmed that we received her deficiency response. We did not speak to the validity of the response itself.
The documentation ******************** submitted cured her deficiency for proof of field measure completion. However, while she submitted a Motor Vehicle Purchase Agreement for the vehicle at issue, it was a partial image and did not include the date of purchase and her claim was therefore denied in accordance with the relevant Settlement Agreement.
Customer Answer
Date: 05/24/2024

Complaint: 21621398

I am rejecting this response because:
The deficiency they claim is a partial image. I reviewed my submission and all the Emails. The scanned image I sent with all the information requested including the date of purchase which they claimed is missing.The scanned document is missing 1/8 of an inch in the left hand side and no information is missing. The date of purchase is clearly visible. After I sent all the requested documents. I sent an email and asked them to confirm that they received all required documents and if any more information is needed to let me know. They confirmed they are in receipt of the documents. They do have the obligation to check the documents before the confirmation. Also under no circumstances I would send a document with missing information.
If you need to inspect the documents, I am happy to send them to you.
Sincerely,

*****************************
Business Response
Date: 05/29/2024
As the settlement administrator appointed by the Court in this matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. We have rechecked the documentation provided by ********************. Unfortunately, the documents she submitted do not include the requisite information and therefore, her claim was denied as deficient.
Customer Answer
Date: 06/02/2024

Complaint: 21621398

I am rejecting this response because:
I reviewed again, the documents I sent, and they are clearly showing with a full image, all the information was requested including the date of purchase.
If you require any more information or proof of the documents please let me know.
Sincerely,

*****************************
Initial Complaint
Date:04/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Mercedes Benz Class action claim (PN7H3-XXXX) that was successfully submitted but I never got my cheque. Back in 2023, before the payments I submitted an home address updates but never got a confirmation. At this point my I have not recevied my cheque nor on my old address neither on my new address. I tried to contact the Settelment multiple times but it says the email is a non-monitored email. Can someone help to understand where is my cheque?
Business Response
Date: 04/12/2024
We are in receipt of the BBB complaint filed by ****************** in connection with the Mercedes Benz Blue Tech settlement. JND is the Settlement Administrator appointed by the Court in that matter. Settlement administration procedures and protocols are dictated by Court orders and Settlement Agreements approved by the Courts.

In August 2023, ****************** was issued a check which was mailed to his address which was ** file at the time (***********************************************************************************). The check was not returned as undeliverable. The Settlement Administration has now ended and the check cannot be reissued. We did not receive notification of an address change prior to issuance of the check nor the closure of the matter.
Customer Answer
Date: 04/12/2024

Complaint: 21563391

I am rejecting this response because: I dont understand how a cheque that was sent to me cannot be reissued. If I have the right to receive a cheque that was not deposited I should have the right to recieve another one.

Sincerely,

*************************
Initial Complaint
Date:04/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These people are criminals. We received a notice of the ****** v State Farm settlement. We then received a check in the mail for our 'portion'. We had since sold the home that the check was for but the mortgage holder was still on the check. Once I finally convinced the mortgage holder to please sign the check I deposited it only to have it returned by the 'maker'. We had asked the settlement administrators to remit a new check without the mortgage holder but they refused to do this. I have sent countless emails and left many messages all since August 2024 to no avail. These people are crooks and cannot be trusted.
Business Response
Date: 04/08/2024
Under the terms of the Settlement Agreement in the ****** v State Farm matter, payments are required to be issued in the names of each insured for the eligible claim as well as mortgage holders. Insured names and mortgage holders were identified by the defendant and mortgage holders may only be removed from settlement payment checks at the direction of counsel/parties. As the Settlement Administrator, JND has worked diligently with class members and the counsel/parties to facilitate the removal of mortgage holders from settlement payment checks when requested.

************************ request for settlement payment reissue without the mortgage holder listed as payee was recently approved by counsel/parties. Considering that approval, JND cancelled the check referenced by ********************** to allow processing of his request to reissue. That reissued settlement payment check without the mortgage holder will be mailed to ********************** the week of April 8,2024. JND was unaware that ********************** was able to obtain the mortgage holders signature on the previously issued check and, as such, did not interrupt the process of voiding that payment.
Initial Complaint
Date:03/26/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted them regarding the equifax Data Breach Settlement over 10 times since October 2023. I even called to ask who's processing the claims and their employee said they don't know. The money they received is the consumers money but they are barely providing any information except "your claim is in review"... No one seems to have any information. The only new information I was provided was that NO claims for the extended Claims Period has paid out. WHY? Let me guess.. They are all in review. I contacted the lawyers, and now I'll be contacting the judge because they are just sitting on this money and have "no information" to provide!
Business Response
Date: 03/27/2024
As a member of In re:Equifax ****************** Security ********************** Litigation Settlement Class, ***************************** claims are subject to the **** District Courts Settlement Final Order and Judgment. The Settlement Agreement along with the Consent Orders Equifax reached with the **** CFPB, and State Attorneys General in 2019 govern the settlement payments. As the settlement administrator appointed by the Court in this matter, JND may only pay claims that meet the requirements.

JND has attempted to reach ************************** numerous times by telephone (at the same telephone number set forth in this BBB complaint). We have left multiple messages and provided direct return contact information for her to return the calls. ************************** can call *********************** with JND at ************** to discuss her claims further.
Customer Answer
Date: 03/27/2024

Complaint: 21487218

I am rejecting this response because: it's a flat out lie. The response is that they contacted me numerous times and left me voicemails? That is such a lie. I still haven't heard back from my last email sent March 5th and March 19th. They won't even tell me who the judge is so i can file a complaint to let the judge know they are not paying out the consumers money. As you can see from the attached photo, no voicemails from them. At first I thought JND is just taking their time holding on to consumers money, but now I also consider them to be liars. They have NEVER contacted me via phone or left me voicemails. They aren't even responding in emails!!! I already submitted a complaint to the consumer financial and I won't stop until I get my settlement payment that I am owed for the out of pocket costs of this equifax breach!

Sincerely,

***************************************
Customer Answer
Date: 03/27/2024
This has been resolved.
Initial Complaint
Date:03/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JND Legal Administration is the Equifax Data Breach settlement company charged with execution the settlement agreement between consumers and Equifax. I filed my original claim several years ago and JND legal services denied the claim saying I needed to provide more information on my claim without telling me what the problem was. After many calls to JND Legal Administration I was able to finally able to talk to someone that had actually looked at my claim and that person said there were no problems with the claim and that the email saying the claim was deficient was sent in error. I filed a subsequent claim about four years ago after several loans were fraudulently applied for under my name. Last week JND Legal Administration sent me a generic email saying again that my claim was deficient and I needed to submit more information. I again called asking why my claim was deficient and agents just read the email that was sent to me. I asked to speak to a supervisor and was told one would call me back but after five days no one had returned my call. The problem is that JND Legal Administration put a timeline on when I had to respond by or "your claim for money spent will be denied in whole or in part without further communication from the Settlement Administrator". So JND Legal Administration put a timeline on my response while refusing to call me back to clarify what I needed to send them (this is exactly what they did on the original claim as well). After threatening this complaint, **** called me back to say I needed to submit mileage justification to the post office and standard postage receipts (some had been submitted but photos were taken of all letters sent in lieu of receipts because I had had stamps on hand and didn't need to purchase them). **** implied this was inadequate to justify the postage expense. Bottom line is that JND Legal Administration promises call backs and doesn't make them and does everything possible to deny legitimate claims for victims of identity theft.
Business Response
Date: 03/27/2024
As a member of In re: Equifax ****************** Security ********************** Litigation Settlement Class, ******************** claims are subject to the **** District Courts Settlement Final Order and Judgment. The Settlement Agreement along with the Consent Orders Equifax reached with the **** CFPB, and State Attorneys General in 2019 govern the settlement payments. As the Settlement Administrator appointed by the Court in this matter, JND may only pay claims that meet the requirements dictated by the Settlement Agreement and Court Orders.
****************** Initial Claims Period Claim was paid on 12/19/2022. He also filed an Extended Claims Period claim. However, after review, that claim was issued an Incomplete Claim Notice for Insufficient Documentation on 3/14/2024. JND spoke with **************** about the specific deficiencies on 3/19/2024. He subsequently submitted a document in response to the Notice of Insufficiency which will be reviewed in accordance with the Settlement Agreement and Court Orders.
Customer Answer
Date: 03/27/2024

Complaint: 21457117

I am rejecting this response because:

While everything in the response from JND Holdings, LLC is true it doesn't address the complaint. JND Holdings, LLC is sending out generic claim denials that aren't specific enough to address the problem with any claim deficiencies. JND Holdings, LLC customer service representative are trained to do nothing but read these deficient emails to claimants (as if they couldn't read them themselves) and do everything possible to I keep claimants from talking to someone who has actually looked at their claims and can answer questions on the deficiencies. That is the problem that needs to be addressed and isn't even discussed in the JND Holdings, LLC response. I talked to four JND Holdings, LLC customer service representatives that did exactly as stated above and only received a call back from someone that had access to my claim after threatening to file this complaint.

Sincerely,

***********************
Initial Complaint
Date:03/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed Mercedes Benz Bluetec class action and I had 2 cars that qualified for the class action. I provided all necessary information request exactly as required. There are many people who filed properly and did not get paid as there are online groups discussing this matter to this date. I was in contact with the company and sent proof of submission for each requested item. I was first told I was sent a "deficiency letter dated april 22, 2022 ...stating that your claim was missing AEM installation." This was FALSE and I proved it as there was an invoice directly created by merecedes benz for this lawsuit. Mercedes Benz issued a receipt for the required fixing of the car and that it was completed; that was what Mercedes Benz provided to those who had done the work and that was sent to JND. I know all was completed properly as I did get a notice from JND and it only stated that I needed to provide proof of name change. I did that as well as I provided my marriage certificate and NO other items were outstanding. *** gave me an reason that was not relevant to my filing and therefore, they had not looked at my claim. There is no letter April 22, 2022 regarding invoice; again it was regarding proof of name only. It is not right to tell me false reasons for your neglect to pay me my rightful settlement check. I should have received 2 checks and got nothing. My most recent contact with JND have not been acknowledged following my contact to JND in which I had provided the proof again and that what I sent was correct. This is pretty straight forward and expect to receive my checks in this settlement.
Business Response
Date: 03/11/2024
We are in receipt of the notification of the complaint filed by ***************************** in connection with the Mercedes Benz Blue Tec settlements. As the settlement administrator appointed by the Court in that matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. Here, unfortunately, Ms. ********* claim did not meet the necessary criteria for payment.

******************** submitted one claim but she did not submit proof of AEM installation. ******************** was sent a deficiency letter on 4/22/22 and one of the deficiencies included on that letter was proof of AEM installation. Her attempted proof of AEM installation was a screenshot from the Mercedes-Benz website but it did not include her name or dealership information and was insufficient to cure the deficiency. In accordance with the Court approved Settlement Agreements, Ms. ********* claim was denied.
Customer Answer
Date: 03/11/2024

Complaint: 21412082

I am rejecting this response because:
Please see attached file that contains the following:
-JND NOTICE OF DEFICIENT CLAIM
-PROOF AEM INSTALLED -as per provided by Mercedes Bens specifically for this class action
-INDIVIDUAL RELASE OF CLAIMS -was completely filed out
-REGISTRATION PROOF IN MY NAME per attached registration; AND, -attached marriage certificate, also had been provided to show my name change from ******* to ********
The attached were the items requested by JND in their DEFICIENT CLAIM and that were then provided to them to them completely and timely. There were no outstanding items for this claim.
I had directly addressed this in the numerous contacts I made to JND and was not offered any direction to get my settlement. JNP was elusive, vague and stopped responding to my inquires as to how to take care of this matter appropriately.
I met all your requirements and expect my settlement check to be sent to me.

Sincerely,

*****************************
Business Response
Date: 03/20/2024
This matter has been resolved.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

JND Holdings, LLC is NOT a BBB Accredited Business.