Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

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Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

155 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/09/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have Not received payment for class action lawsuit regarding Mercedes bluetec settlement.On January 20, i received a email from Mercedes heritage in ******** Alberta informing me my vehicle was included in the settlement case, and they would inform me when the parts were available to perform the Field Measure. The service was then performed on January 27 2023.My Verified claim was submitted with all documentation requested as stated in the instruction given without fault (bill of sale dated),(Dated verified install of field measure),(government issue drive license) was submitted on February ******** all documentation was submitted and verified on My claim number is: P368N-LYEAC It has now been over a year, they have not responded to inquiry, no verified classic mail or email received (all documented inquiries with no response)All documents submitted verified and Signed as requested in instruction filed within the requested allowed claim dates (all original documents saved and variable and time lined to quell any dispute about a non payment to myself)
Business Response
Date: 03/19/2024
******* claim was approved and a check was sent to this class member on September 5, 2023. It was not returned as undeliverable and it expired on December 4, 2023. We mailed it to the same address as noted in his BBB complaint below. The Settlement Administration has ended and we cannot reissue his check.
We have not received any communication from this class member to our main JND email inbox or telephone number.
Customer Answer
Date: 03/24/2024

Complaint: 21408380

I am rejecting this response because:
As stated by many the check was never sent out this is a canned response. Many checks were never received, There is no deadline date for the checks to be cashed or mailed out as stated in the lawsuit this was a self imposed matter created by JND holdings.
I have been at this property since 2015 i keep diligent records of mail and have many dated pieces of mail sent to the stated address from September/October 2023 None from JND, as many have stated JND seemed to never shown the mail was sent out to owners of affected vehicles, there was no legal deadline date to receive or cash checks. There was no option to be granted direct deposit option for Canadians which left a easy out for JND to state checks were sent when clearly from the number of complaints they were not.
If JND refuses to send the check or reissue, I will file claim against them in there local state in ******* ********** through a local firm and we can handle it accordingly. I don't wish to escalate this issue however JND has not acted in peoples best interests on this matter clearly.

Sincerely,

***********************
Customer Answer
Date: 03/24/2024
Here is a record of communication dating back to April 2023 . then again Oct 2023, and records of people having to to wait 1.5 years before receiving claim checks.
JND please reissue payments to people the you clearly never sent check to.
Business Response
Date: 03/29/2024
As previously noted, Mr.Cadles claim was approved and a check was sent to this class member on September 5, 2023 to his **************************************** address (the Wanyandi address). It was not returned as undeliverable and it expired on December 4, 2023. The Settlement Administration has ended and we cannot reissue his check.

The Wanyandi address is the same address that he used in connection with this BBB complaint. The Wanyandi address is the same address on his drivers license and the same address he provided in connection with his claim. He did not provide us with a different or alternative mailing address but has consistently used the same address.
Customer Answer
Date: 04/02/2024

Complaint: 21408380

I am rejecting this response because:
As shown I have kept detailed mail records to the address there was never any mail from JND, I have shown email records that went unanswered long befor the proposed deadline when jnd stated otherwise. Clearly jnd does not want to correct their error and I will file claim in their office state.

I appreciate bbb assistance in the mater and will elevate the issue as needed.
Unless JND can provide the funds to the address stated or evidence to this check being delivered which has yet to materialize for any of the complaints

Sincerely,

***********************
Business Response
Date: 04/22/2024
As previously noted, Mr. ****** claim was approved and a check was sent to this class member on September 5,2023 to his **************************************** address (the Wanyandi address). It was not returned as undeliverable and it expired on December 4, 2023. The Settlement Administration has ended and we cannot reissue his check.

The Wanyandi address is the same address that he used in connection with this BBB complaint. The Wanyandi address is the same address on his drivers license and the same address he provided in connection with his claim. He did not provide us with a different or alternative mailing address but has consistently used the same address.
Initial Complaint
Date:03/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company was representing a class action lawsuit on 2 vehicles we own. They approved payments on Claim DG4X2RPSVH and Claim DY8NW57ZQ6 for almost $3000 each and issued cheques. We never got them and we were not aware of when they were actually issuing them. Fast forward a year and we inquire to see where our money is and they said the cheques were cancelled and cannot be reissued because it has been too long. They never once tried to contact us. It sounds like this is how they have operated with multiple people.
Business Response
Date: 03/20/2024
JND Legal Administration was the Settlement Administrator in connection with the Mercedes Benz Blue Tec settlements. Settlement administration procedures and protocols are dictated by Court orders and Settlement Agreements which are approved by the Courts. The Claims Program and settlement implementation referred to in ********************** complaint was completed some time ago. Checks were issued on May 30, **************************************************************** 180 days. ********************** checks were mailed to address set forth in this Complaint.

Customer Answer
Date: 03/20/2024

Complaint: 21391445

I am rejecting this response because: text messages were never received nor was any communication stating that cheques were mailed. There was no follow up at all other than the claim had been approved, but did not state when we were to expect payment. If these supposed cheques were mailed, please provide the signature stating they were received as they should have been sent via courier with signature required to ensure proper delivery. We all know how often regular post goes missing. It would be hard to believe standard post would have been used for something like this with no follow up afterwards to let us know they are enroute, as well you would have seen if they were cashed or not and could have reached out before the 180 days to make sure they arrived. That is not our problem.

Sincerely,

*************************
Initial Complaint
Date:02/11/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Jnd Firm sued Zignature in a class action lawsuit which should have paid a while ago. It was for ****** now I am seeing where there saying it was for ***** which it was not. I fully understand that number can change some but there is something going on. 1 Month ago I contacted *** who told me they have no idea if or when this will pay. I see here they have issues getting people paid so when are we getting paid and how much is it?
Business Response
Date: 02/20/2024
We are in receipt of the notification of the complaint filed by *********************** in connection with the *******, et ******** Pets Global,Inc consumer class action settlement. As the settlement administrator appointed by the Court in that matter, JND may only pay claims after all deadlines for responding to denial letters have passed. The window to respond to the last round of Denial Letters expires in March 2024, after which final determinations will be provided to Class Counsel for approval and funding of the Settlement Fund. We will reach out to **************** to discuss the status of his claims.
Customer Answer
Date: 02/27/2024
I was not contacted by the law firm and it has been 7 days I have emailed before and was told I was approved
but have not gotten my check.
Business Response
Date: 03/04/2024
We have tried reaching out to **************** multiple times to provide an update regarding his claim in the *******, et ******** ************ *** consumer class action settlement. However, his voicemail is full. We have also attempted to contact him by email. He may give us a call at ************.
Initial Complaint
Date:02/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed the "Blue Tec" claim in March 2021. Received email "Success - your claim number is PUNFY-Z8JLK". Quired in November 2021 and told "In process - no information available at this time". Never received anything further.Online today I went looking and found out that you apparently only received payment if you filed a complaint with BBB about the legal firm.Appreciate your help getting my settlement.
Business Response
Date: 02/08/2024
We are in receipt of the notification of the complaint filed by ***************************** in connection with the Mercedes Benz Blue Tec settlements.As the settlement administrator appointed by the Court in that matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. Here, Mr. ********** claim did not meet the necessary criteria for payment, as discussed below.

********************** submitted a claim as a former owner online on March 29, 2021. The requirements for a former owner claim includes proof of ownership, proof of registration, proof of sale, and a signed Individual Release form. However, the only documentation ********************** submitted in support of his claim was a copy of his drivers license. ********************** did not submit proof of ownership, proof of registration, proof of sale, or a signed Individual Release form, as required by the terms of the Settlement *********************** Mr. ********** claim is deficient.

The deadline for former owners, such as **********************, to submit a complete claim expired on July 12, 2021, and Mr. ********** claim remains incomplete for the reasons stated above. In accordance with the Court approved Settlement Agreements, Mr. ********** claim was denied.
Customer Answer
Date: 02/08/2024

Complaint: 21243032

I am rejecting this response because:
The attached email that I received indicated that I had successfully submitted the data that they needed to successfully complete my claim. Why send me this email if I had not submitted all of the data that they needed?
Sincerely,

*****************************
Business Response
Date: 02/12/2024
As previously noted, JND, as the settlement administrator appointed by the Court in this matter, may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. ************************** claim did not meet the necessary criteria for payment.
Customer Answer
Date: 02/12/2024

Complaint: 21243032

I am rejecting this response because:
If I had not sent them all the information that they requested, why did they send me the email telling me that I had successfully filed a claim?
To me this smells like they send documents stating that they had all of the information to successfully file a claim and then later claim that I had not sent the necessary information. They should have told me that I still needed to file whatever information was missing rather than "success".
Seems like a great strategy to keep money that they should have distributed to the claimants.

Sincerely,

*****************************
Initial Complaint
Date:01/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I became part of the recent MB BluTec settlement for Diesel vehicles. I continuously owned a diesel ML-350 (2013) during the timeframe in question. The amount for my particular claim was $3290 in compensation. I had the work performed on my engine and submitted the documents and claim forms within the specified time limits. I updated my address when I relocated homes and received email confirmation that the updated information had been received. In March 2023 I was told that claims would be paid on a rolling basis. I waited. Since then I have emailed twice more - November 2023 and January **** - but have not had a reply at all. I have kept the email thread intact. The communication about the progress of the claim has been poor. It truly is not acceptable to leave people hanging like this over months when claims made are legitimate. No updates or indication of what is going on was received. The last time I checked online I saw that all checks are supposed to have been sent and the case is closed. I am utterly perplexed. I did everything in my power to apply correctly from the beginning - and did indeed do so.
Business Response
Date: 01/25/2024
We are in receipt of the notification of the complaint filed by **** ***************** in connection with the Mercedes Benz Blue Tec Settlement. As the Settlement Administrator appointed by the Court in that matter, JND may only pay Claims that meet the requirements set forth in the relevant Settlement Agreement and Court orders. Here, unfortunately, ************** Claim did not meet the necessary criteria for payment, as discussed below.

************ submitted his Claim PT7XWVMYR9 for the Subject Vehicle with the **** ***************** online on August 22, 2021, under the name *******************. ************ submitted an invoice for the *** installation of the Subject Vehicle, the Certificate of Title for the Subject Vehicle, a copy of the Motor Vehicle Purchase Agreement for the Subject Vehicle, a copy of the registration card for the Subject Vehicle, a copy of the Signed Individual Release Form signed by *************************, and a copy of the front of *************************** ********** drivers license. At the time of submission, ************** Claim was missing a signed Individual Release Form signed by him, which is required as part of a valid Claim. JND mailed ************ a notice of deficient Claim on April 22, 2022. Unfortunately, ************ failed to submit the required signed Individual Release form by the deadline to cure deficiencies.

According to our records, we were not contacted about the Claim until ************************* emailed the Settlement Email to inquire about the status of the Claim on March 10, 2023, after the deadline to submit additional documentation. On March 14, 2023, ************ emailed the Settlement Email to update his address on file.

The deadline to cure deficiencies on an incomplete Claim expired on December 31, 2022, and ************** Claim remains incomplete for the reasons stated above. In accordance with the Court approved Settlement Agreement, ************** Claim was denied.
Customer Answer
Date: 01/27/2024

Complaint: 21183999

I am rejecting this response because: I do not accept that our claim was invalid. The Individual Release form was signed and returned by my wife, *************************, on May 22nd, 2022. ******** is the legal co-owner of the car in question and is on the title, registration, and insurance cards sent as documents. The car has been driven by her since we purchased it together in 2013. The *** installation was booked and signed for by my wife. We are one household; only one car is in question. We sent her information on the individual release in May 2022 as the owner/driver of the car, and we did not hear back that this would invalidate our claim. If we had been told this was the case, we would have corrected it to ******************* signature before the deadline. It was ******** who followed up with address updates via email after we relocated homes twice as we believed this to be perfectly suitable. Then, suddenly an email response on March 13, 2023, said that ******** was considered a third party person and that ***************** should contact the company to discuss the record. This was a surprise to us, and at this point, we were now passed the deadline. Since November 2023, we have not been able to get a reply to emails. We are honest people and feel that purely on one technicality a release form to cover 'all future actions by any family members/heirs' - you have dismissed our entire claim, without giving us a chance to amend that technicality. Ours is not a fraudulent claim, as all the documents submitted prove with both of our names on each of the legal documents that we are eligible to receive the compensation for the car, according to the details of the case. We did everything we were aware of to satisfy proof that the car has belonged to us during the timeframe of the legal case.

Sincerely,

**** *****************
Business Response
Date: 02/09/2024
We are in receipt of the response filed by **** ***************** in connection with the answer JND provided on January 25, ****. As previously stated, as the settlement administrator appointed by the Court in this matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. We will reach out directly to ************ to discuss his claim.
Customer Answer
Date: 02/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me under the understanding that I will be personally contacted by JND in a timely manner. Within 14 business days.

Sincerely,

**** *****************
Customer Answer
Date: 03/14/2024
Better Business Bureau:

I agreed to resolve complaint ID ******** under the understanding that I would be personally contacted by JND in a timely manner. I stated within 14 business days. To date, I have not heard from anyone related to the case or JND. It is now 21 business days. I am therefore contacting BBB again as requested.
**** *****************
Business Response
Date: 03/19/2024
This matter has been resolved.
Customer Answer
Date: 03/26/2024
The case was resolved satisfactorily. Thank you for your help!
Initial Complaint
Date:01/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not receive Mercedes Benz Blue Tec settlement for my 2016 MB Sprinter van with 3.0 diesel engine VIN: *****************. I am qualified to receive Class Member Payment of approximately $3,500, under the class action settlement agreements with Mercedes-Benz ***, claim #PWCA72KBMR.Below are facts in this case:Sept. 29, 2021 - After being notified about this Class Action Settlement, I filed the claim.Apr. 22, 2022 - I received letter notifying me of my deficient claim, with instructions how to provide additional evidence to qualify for the settlement.Apr. 28, 2022 - I submitted all requested documents. I uploaded the documents listed below at provided website: *****************************************************>- proof of Approved Emission Modification (AEM) completed by authorized MB service center - fully executed Individual Release - proof of vehicle's registration in my name at the time AEM was installed The above documents were deliver complete well before the October 1, 2022 deadline.I was not contacted by the Claim Settlement Administrator since. I called the administrators office and left multiple messages that were not answered. After emailing the administrator's office I received the auto response stating: "...all Class Member deadlines have expired".I am not able to obtain any information why I never received any follow up from the claim administrator and never received any payment, of approximately $3,500.
Business Response
Date: 01/22/2024
We are in receipt of the notification of the complaint filed by ************************************* in connection with the Mercedes Benz Blue Tec settlements. As the settlement administrator appointed by the Court in that matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. Here, unfortunately, Mr. ************** claim did not meet the necessary criteria for payment, as discussed below.

***************************** submitted claim PWCA72KBMR online on September 29, 2021. At the time of submission, ****************************** only provided copies of his drivers license as a form documentation. At the time of submission, Mr. ************** claim was missing proof that an Approved Emissions Modification (AEM) was installed in his subject vehicle,proof of registration at the time of AEM installation, and a signed Individual Release form. All three of these are required as part of a valid claim.Accordingly, JND mailed ****************************** a notice of deficient claim on April 22, 2022. In response to the notice of deficient claim, ****************************** only submitted a partial, unsigned Individual Release form. Unfortunately, ****************************** failed to submit the required proof of AEM installation, proof of registration at the time of AEM installation, and a signed Individual Release form.

The deadline to cure deficiencies on an incomplete claim expired on December 31, 2022, and Mr. ************** claim remains incomplete for the reasons stated above. In accordance with the Court approved Settlement Agreements, Mr. ************** claim was denied.
Customer Answer
Date: 01/22/2024

Complaint: 21160012

I am rejecting this response because:
Your claim that i only provided unsigned release form is not accurate and not true. I double checked that all documents are uploaded to your system. On April 22, 2022 I provided all 3 documents as specified in your notice of deficient claim:
-fully executed (signed) Individual Release
-proof of vehicle's registration in my name
-service record showing that AEM was installed
I personally uploaded these documents on April 22, 2022. If the business is claiming otherwise, that means my documents were never processed or lost by the business.
I already included these documents in my complain.
Again, I certifying that I complied with all requirements in the timely fashion and I'm lawfully *********** receive approximately $3,500 settlement.

Sincerely,

*************************************
Business Response
Date: 01/26/2024
We are in receipt of the response filed by ************************************* in connection with the answer JND provided on January 22, 2024.As previously stated and as the settlement administrator appointed by the Court in this matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. The Settlement Agreements require claimants to meet the full list of requirements provided on the Claim Form. Contrary to what ****************************** maintains, JND has no record of receiving any of the documents that ****************************** provided with his complaint below. As stated in our previous response, the only documents JND received from ****************************** were two copies of his drivers license and an unsigned, front page of the required Individual Release. Furthermore, JND has no record of ****************************** contacting JND regarding his claim before the deadline to cure deficiencies on December 31, 2022. Therefore, in accordance with the Court approved Settlement Agreements, Mr.************** claim was denied.
Initial Complaint
Date:01/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding the Brut and Sure voluntary recall filed in 2022. The claims admin has not sent me my refund check till date from this voluntary recall although it was valid and submitted in timely manner. When contacted their team I was also notified by the admin they they will process the refund check but failed to do so Name; ************************* email ; ********************* Address ; ***********************************************************************
Business Response
Date: 01/18/2024
************************* was issued a Refund payment in the amount of $12.00 by the selected method of Zelle on August 8, 2022.
Initial Complaint
Date:01/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was issued a settlement check by this establishment. The check included my name along with the mortgage company that has been paid in full. I have provided a paid in full letter. This company has not contacted me at all concerning the issue. I have emailed and called them to reissue the check. It has been several weeks and I have not heard from them. The issue should have been resolved by now.
Business Response
Date: 01/23/2024
JND Legal Administration is reaching out to ******************** directly to resolve this matter.
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/25/2021 I receive an email from "mbbluetecsettlement.com" about a class action against Mercedes-Benz diesel vehicles. I near immediately supply all required information and set an appointment for the required rework to be done at the dealership. 11/7/21 I email to verify they have all they need. 1/14/22 they send another email that looks very much like a form letter sent to many many people. I respond that I had already submitted all required and was told via email that I just have to wait for payments to begin on a "first come, first served" basis. I get the same confirmation again on 1/18/22. Mid September (I have the letter in a file cabinet at home) I get a snail mail letter stating they need more information. Stuff that had already been submitted I learn from their website but resubmit anyways. I trying to net be a pest give them more time and contact them again 1/13/23. I get both an auto response and another email stating that, essentially, the process is ongoing. I wait, and wait some more. I email again 12/1/23 and am told "all Class Member deadlines have expired and all settlement payments have been made. This administration is complete, no further claim revisions or updates can be made, and reissue requests are no longer being accepted. This matter is officially closed." I tried to email them on their website to no avail. I called them on 12/1 at 9:50am and gave all my information. I was told I would get a response. It has now been 3 weeks with nothing to show.This is a serious problem and pattern with this company per the ****** reviews..
Business Response
Date: 01/09/2024
We are in receipt of the notification of the complaint filed by *************** in connection with the Mercedes Benz Blue Tec settlements.As the settlement administrator appointed by the Court in that matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. Here, unfortunately, ************** claim did not meet the necessary criteria for payment, as discussed below.

Mr. **** did not submit proof of ownership of the subject vehicle or a signed Individual Release form. Both are required as part of a valid claim. Accordingly, JND mailed Mr. **** a notice of deficient claim on April 22, 2022. Mr. **** failed to submit the proof of ownership and the signed Individual Release form as required.

The deadline to cure deficiencies on an incomplete claim expired on December 31, 2022, and ************** claim remains incomplete for the reasons stated above. In accordance with the Court approved Settlement Agreements, ************** claim was denied.
Customer Answer
Date: 01/09/2024

Complaint: 21041634

I am rejecting this response because: I DID submit the documents they claim I am missing, twice. They made a point of snail-mailing the incorrect notice of missing documentation. They also have a record of leading others on. I have tried repeatedly to get an answer and this is happening now because I notified them I have consumer advocates at the ready here and in ****** where they are about to pull the same scam.

Sincerely,

***************
Business Response
Date: 01/18/2024
JND is reaching out to Mr. **** directly in an attempt to resolve this complaint.
Customer Answer
Date: 01/18/2024
BBB,
Thank you for your help in this matter. Last night, 01/17/24, at about4:50pm, I got a call from ***** at The Law Offices. He stated that my case was looked into more thoroughly and they found I DID have all required documentation turned in on time as I stated. He said a check will be issued and on it's way. Needless to say, I am cautious because we've all been told "the check is in the mail" a few too many times.

I doubt the 7 day window to call this case closed will suffice but if I get the check (or other correspondence), I will let you know

Customer Answer
Date: 01/18/2024
not what I said at all but you do what you are gonna do
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I qualified for two vehicles under the Mercedes-Benz Blutec II Settlement. The first vehicle was not a problem. I received my payment. For the second vehicle, they stated that I was missing information (even though I submitted the exact same information as the first vehicle). All of my communications with this company had been via email except for the one letter that stated that I was missing information. This came by regular mail. The deadline to submit the outstanding information was July 16th, I returned to ****** from a family ****** European vacation July 23rd and submitted the "missing" document July 25th. The have denied my payment.Had they corresponded this information vis email, like ALL of the other correspondences, I would have replied on time. They clearly pick and choose which methods to have the highest unlikelihood of someone responding.
Business Response
Date: 12/19/2023
JND Legal Administration is the Settlement Administrator in the ************** MERCEDES-BENZ ******, ****** MB ******** BLUETEC II SETTLEMENT matter. We have reviewed the BBB complaint from **************************** Ms. ******** initial submission did not include the purchase documentation required under the Settlement Agreement and her initial submission was therefore incomplete. ****************** was sent a deficiency letter advising her of the documentation required to complete her claim. *************** response to the deficiency letter was received after the deficiency response deadline, her claim was denied.
Customer Answer
Date: 12/19/2023

Complaint: 21029895

I am rejecting this response because:

All communication prior to their letter informing me that my file was incomplete was sent via email rather than postal. I was not in the country to receive the postal letter. Had they communicated via email, like all of their other communications, I would have been able to act in a timely manner. It was IMPOSSIBLE for me to act on this as I was in Europe. As soon as I returned, I acted immediately (July 25). Why not communicate this via email seeing as all of our previous communications were via email?

Sincerely,

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