Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JND Holdings, LLC

  1201 2nd Ave Ste 3400 Seattle, WA 98101

• 

  JND Holdings, LLC

  PO Box 91329 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91390 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91354 Seattle, WA 98111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to receive my settlement check for the Bluetec Settlement that JND is the Administrator. They claimed that the check was mailed but I never received.Claim Number: PZUR5SBNEG A representative of JND stated that the check was mailed on May 18th 2023. They claimed that I had 90 to cash the check based on the settlement agreement. Because I never requested this within the 90 days, I was no longer eligible to ask for them to reissue the check. They also claimed that the settlement was closed and that they are no longer the administrator.I asked them to provide proof (tracking number) and they were unable to provide. I also asked for the date that they no longer became the administrator. They were unable to provide that information as well. I would also like a copy of the settlement agreement that does not allow them to reissue a check after the 90 days. They are no longer responding to my emails.

  Business Response

  Date: 11/17/2023

  The claim that ********** filed in the In re: Mercedes-Benz Emissions Litigation settlement for North Tahoe Executive Shuttle was determined to be complete and was paid on May 15, 2023. The check was mailed via **** First Class mail to the address on record, which matches the address that ********** provided in his complaint. The check was not cashed and it expired as stale on August 13, 2023. According to the terms of the settlement, reissue requests needed to be made before the check expiration date. We did not receive a timely reissue request from *********. As the settlement administration is now closed and all funds have been distributed, further reissues are not possible.

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a class member of the Mercedes-Benz Blue Tec Settlement. As a prior owner, I should have received a settlement payment. On 3/22/21, I received an email from ****************************************** LLP stating the claim form for the settlement was open and directed me to www.mbbluetecsettlement.com. I went to the site that same day and uploaded every document required and more. On 6/15/22, I emailed HMG LLP to ask for the status of the claim. They directed me to call JND Legal Administration, the settlement administrator, which I did. I spoke to a gentleman that same day who confirmed receipt of all of my documentation and said they were processing claims and they didn't have any further info at the time. I would just have to wait. On 8/23/23, I attempted to call the number again and received an automated message that responses are limited to "timely and valid requests for check reissues". At this point, I emailed HMG LLP again. After going back and forth with them for weeks, and them attempting to reach JND Legal, I finally received a response on 10/26 from an associate at HMG LLP. He stated he spoke to the claims administrator, JND, who stated that JND disputes receipt of my documentation. Specifically, he says he was told that I failed to submit proof of sale and a signed individual release for with my claim. My response to the associate was to send the associate the confirmation of my claim form, claim number PR5QK-BZNGX stating "Your claim form has been submitted successfully" and shows proof of receipt of my license, individual release form, total loss acknowledgement, insurance policy, original bill or sale, and refinance paperwork - more than they required. Done. They have the paperwork. I don't need to attempt to now dig this up years later. Based on the complaints, this certainly isn't a reputable company. I wonder how many other claimants they do this to, hoping they forget or walk away. I'm not going away.

  Business Response

  Date: 11/08/2023

  JND Legal Administration is the Settlement Administrator in the Mercedes-Benz Blue Tec Settlement.  The confirmation to which ************* refers is a printout of the page that MB Blue Tec Settlement claimants received acknowledging our receipt of their claim form and supporting documentation. The acknowledgment page is not a determination of the sufficiency of the submission. Upon review of the documentation that ************** submitted, we determined that the claim was deficient due to lack of a signed release. In our discussions with ************** representative, we explained that while we did receive an individual release form in connection with the claim,the release document that was submitted was not signed, and, as a result, ************* claim was denied because a signed release of claims was a condition for payment in connection with the settlement. We first heard from Mr. ******************* after the administration had ended and all funds had been distributed,and so there was nothing left for the claims administrator to do. As a courtesy though, we retrieved the data from storage and provided a copy of the claim form and ************** unsigned release document to assist his understanding of the determination.

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20803825
  
  I am rejecting this response because:

  Wow.  This is a law firm, lying and saying I didn't sign the release form that I submitted.  As I have been saying to the lawyer from ******* that I've been dealing with "how many other class members are they illegally denying payment to?"  How is this firm gaining from this?  I kept my signed copy of the "signed" individual release that I provided to this firm and have also provided the same to *******.  This is certainly alarming that a law firm would deny receipt of a signed document.  I will continue to work with ******* from ******* and figure out the next steps - obviously the first of which will be to file a report/complaint with the court that oversaw this matter.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I duly filed all documents required to participate in a Subaru Battery Class Action Lawsuit. Even though I spoke with the representative from JND Legal Services, and they confirmed receipt of all needed documents, my claim was rejected.I did need to replace my Subaru battery during the period covered by this class action and have all documentation to prove this loss. I am seeking $352.09 ******** under this lawsuit.Any assistance would be greatly appreciated.

  Business Response

  Date: 11/08/2023

  Set forth below is JND Legal Administrations (JND) response to ************************** complaint filed with the Better Business Bureau (BBB).  JND was appointed by the **** District Court for the District of ********** to serve as the Settlement Administrator for the Subaru Battery Settlement in the matter of In re Subaru Battery Drain Products Liability Litigation, Case No.1:20-cv-03095-JHR-MJS. The Settlement received final approval on January 24,2023.
  
  Although *********************************** is a Settlement Class Member, her claim was initially rejected because the supporting documentation did not establish that she was *********** reimbursement under the terms of the Settlement.  The documentation showed towing charges and the purchase of a replacement battery from ************************ but no proof was submitted of the vehicles mileage at the time of the Repair. Further, as the Repair was not completed by an Authorized Subaru Retailer, and no proof was submitted that ************************ contacted Subaru within ten days preceding the Repair, this Repair does not qualify for reimbursement under the Settlement terms.
  
  On June 7, 2023, JND mailed a Claim Decision and Option Letter to ************************ describing each of these issues and providing 45 days to request a Second Review of the decision if she disagreed with it. 
  
  On July 3, 2023, ************************ called the Settlement toll-free information line to ask if we had received her request for a Second Review. The customer service representative informed her that there were still outstanding issues with her claim and that her claim was still deficient, which either reflected that no response had been received or a response was received and sufficient documentation to prove eligibility was not provided.
  
  The July 22, 2023 deadline to respond passed without a written response from *************************
  
  On October 20, 2023, JND received an email from ************************ that included a copy of a request for Second Review that was sent to an email address with a typo. The typo resulted in JND not receiving the response when she originally sent it on June 25, 2023. The late response includes additional documentation proving the vehicles mileage. However, no proof was submitted showing prior contact with Subaru within ten days of the Repair.
  
  Although the request for a Second Review was received after the deadline, JND is preparing to mail a final determination letter explaining why the claim was denied.

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20800020
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 11/13/2023

  I was unable to contact Subaru prior to replacing our battery as it was 6 a.m. and we were at a remote location in ****** with a fully loaded car heading back to *******. I had to call a tow truck and have a garage replace our dead battery. The battery was out of warranty at the time and I was not aware that a future class action lawsuit would enable me to get compensation for the new battery. I provided proof of mileage before and after replacement from two Subaru dealerships.

  Business Response

  Date: 11/22/2023

  As set forth in JNDs initial response to ************************** BBB complaint, JND was appointed by the **** District Court for the District of ********** to serve as the Settlement Administrator for the Subaru Battery Settlement in the matter of In re Subaru Battery Drain Products Liability Litigation, Case No. 1:20-cv-03095-JHR-MJS.  In this role,JND is legally obligated to perform the duties outlined in the Settlement Agreement and court orders relating to the Settlement.  These duties include evaluating Claim Forms and supporting documentation and notifying claimants of the decisions made on their claims according to the procedures defined in the Settlement Agreement.
  
  In this case, JND reviewed Ms. *********** claim and documentation, determined that the claim did not qualify for reimbursement, and mailed a Claim Decision and Option Letter as prescribed in the Settlement Agreement.  While it is understandable that this claimant is unhappy with the rejection of their claim, the proper vehicle to express their displeasure with the claim filing process and required documentary proof would have been to submit an objection to the Settlement to the Court prior to the Fairness Hearing.  The deadline to object to the Settlement passed on November 5, 2022.
  
  Unless this claimant is able to provide proof that she contacted Subaru within ten days preceding the purchase of their replacement battery from ************************ then there is no relief that JND can provide. 

• Initial Complaint

  Date:10/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been waiting for about a year to receive the proceeds from the Novo Nordisk class action settlement administered by JND Holdings, LLC. Their reps will not provide a reason for the delay in distributing the funds, not will they even provide an anticipated date for payment. All that they reps say is to keep checking back. The reps have verified that all of my paperwork is in good order and that I have been approved to received a distribution pursuant to the court-approved class action settlement. I have even left messages for the *** and CFO on their direct phone lines, but no one has returned my calls.***************************, *** and founder -- ************************** direct phone number ************ *******************, CFO -- ********************* direct phone number ************.

  Business Response

  Date: 10/20/2023

  JND Legal Administration is the Settlement Administrator in the In re ************ Securities Litigation, Master File No. 3:17-cv-209 -ZNQ-LHG (U.S.D.C. **) matter. Settlement administration procedures and protocols are dictated by the Court Orders and Settlement Agreement.  JND spoke with the ************** yesterday and explained that in the upcoming month, Counsel in this case will be filing a motion with the Court to approve the distribution of the Net Settlement Fund and from there, it is at the discretion of the Court as to when (and if) such motion will be approved.   We have agreed to let ************** know when the Court approves the distribution.  ************** was satisfied with our conversation.  

  Customer Answer

  Date: 10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  If payment is still not received by around December 20, I will reopen this case.  Thank you for your help.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of 2 Mercedes Benz Blue Tec Diesel cars that were covered by the Class Action Lawsuit *********************** v Mercedes-Benz ****** **** et *** ***** File No. CV-16-******-00CP, in the ******* Superior ***** of Justice.I filed information on my 2 vehicles as required on the settlement administrators website and received confirmation that the claims were accepted and the cheques for each would be sent to my address in the mail. Emails were sent to me confirming the amounts for each separate vehicle and the amounts pertaining to each by VIN Number on the vehicle and that th cheques had been sent by mail.Subsequently I received a cheque amount for one of the vehicles ( 2009 Mercedes ML320 ) and waited for 2 months for the other to arrive but the cheque did not arrive.SENT an email to the original contact email for the *** Settlement administration in ********* ****** informing them that I had not received a settlement cheque that was owed for my 2013 Mercedes GLK250 Bluetec by I received only an auto reply telling me that the MB Bluetec Settlement Time Period had Expired an there was no additional information available. No phone number, mail or contact info whatsoever.I would like to know what happens to any monies in the settlement fund that were allocated but not dispersed or never claimed. IS there an interest in *** NOT to Disperse these fund?I would like to know of course and if so then there may be some Criminal implications to something like this....but mainly I would like the Cheque for the Money that was Promised to me an all the other owners of Mercedes Benz Diesels.If you contact m by email I will forward all the email confirmations that I receive from *** regarding my vehicles and the amounts of the settlement.Cheque for VIN ending in **** a check of amount of ******* was mailed to US on 6/29/2023 Cheque NOT Received for VIN ending in **** a check of amount of ******* was SUPPOSEDLY MAILED TO US ON OR ABOUT 6/29/2023.NEED REPLACEMENT

  Business Response

  Date: 10/24/2023

  ******************************* was mailed two checks on account of approved claims in the ************** Mercedes Benz ******, **** (MB ******** BlueTec II Settlement.)  Both checks were mailed on June 29, 2023.  The check on account of claim PPXQCLARKJ for VIN ending **** was cashed on July 18, 2023.As the check on account of claim P3FETXA7GB for VIN ending **** remains uncashed, we have voided that check and issued a new one.  The new check will be mailed with tracking on October 25, 2023 and should be delivered within 3 to 7 business days.  

  Customer Answer

  Date: 10/24/2023

  I welcome the response from JND Holdings passed onto the BBB and would be very please to put an end to this matter and complaint... However I have received a similar communication via email from JND Holdings LLC assuring me that both cheques had been dispatched and that I would be receiving them shortly.

  Unfortunately several months later one of the cheques still had not arrived and when I emailed the email on file and tried to contact them by phone the answer I received was that the Administrator ( JND Holdings LLC ) had completed their task and operation had been wound down.

  I hate to imagine how many others may be caught in the same situation I was left in with no one to call at JND Holdings to answer my questions and I would like to know from the company ( JND Holdings ) what are they doing to make sure that ALL THE ***** THAT WERE SUPPOSED TO BE DISPERSED TO THE CLAIMANTS WHO QUALIFIED AND APPLIED... GOT THOSE ***** AND WHAT HAPPENS TO ***** THAT WERE APPLIED FOR BUT NOT DISPERSED...

   

  DOES JND Holdings get to keep a portion of those unclaimed funds.... What is the status of those funds.... Should JND Holding not have an obligation to contact the Claimants to make certain the Claimants Get What They Deserve...

  I Would like to reserve my judgment on JND Holdings until the cheque that they have promised is in my hands and then get safely deposited in my Band without a Charge back on My Bank Account.

  I believe in Show Me. that Everything is Really OK....

  Thanks to the BBB for Your Efforts in This Matter.

  Regards,

  *******************************

   

  Customer Answer

  Date: 11/01/2023

  ******:

  I can confirm that I did receive a cheque for the amount in question which was  and that cheque arrived very quickly, in a matter of days, by ***** and that cheque has been safely 

  deposited in my bank account.

  Normally I would say this matter is resolved to my satisfaction and I really appreciate the significant help and assistance I have received from the BBB and *************m in finally bringing this

  situation to a good and satisfactory conclusion. There can always be a charge back from Bank to Bank for a certain time period but I doubt that that could or would happen in this case.

  I must also mention to you that during my first contact to you, BBB, I also tracked down the JND Holdings, LLC *********** and their website and found the names of the three principals and founders 

  of the company and made an educated guess at their individual company email addresses and sent a copy of my complaint registered with YOU, BBB, to them.

  We have no way of knowing how much influence that had on the problem resolution but it did not hurt that the emails did not bounce back from the server.

  Just to let you know this whole situation has completely changed my previous scepticism of the value of the Better Business Bureau as a viable business an consumer institution

  and will most like be joining my local BBB shortly.

  Thank You Very, Very, Much once again.

  ******************

  Customer Answer

  Date: 12/24/2024

  ******:

   

  I am sorry that I did not respond to you in good time when you sent this original email but unfortunately life sometimes pulls us away suddenly as it did for me at the time we were in communication...

   

  The cheque did come ... by ***** and I did deposit it as soon as I received it and I am happy to report that there was no charge-back to my bank.

   

  The matter was handled expeditiously by you and the BBB and you have my Sincere and Grateful Thanks.

   

  If there is anything that I can do for you and the BBB please let me know by return email.

   

  If you can provide me with a local link to your local BBB Office I would be happy to post a short version of my story and my thanks to you and The BBB extolling the value of the Better Business Bureau.

   

  Thanks Again and Wishing you and all a very Merry Christmas and a Happy New Year.

   

  ******************

   

  *******, ******

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the ******************* class settlement, JND Legal Administrators failed to pay all of the class members (including myself) the amount that should have been rewarded to me. I fit the exact definition as a class member as others that were awarded thousands of dollars and I received a check for $22.I was told by an attorney at HKM to send my hours worked that fell in the class action lawsuit to JND, in which I did and have not been compensated yet and its been almost a year.Im seeking compensation as I am due.

  Business Response

  Date: 10/20/2023

  We are in receipt of the BBB complaint filed by *************************** in connection with the ******************** settlement. JND is the settlement administrator appointed by the Court in this matter.  As such, JND must follow the requirements set forth in the relevant Settlement Agreement and the Court Orders. Accordingly, JND mailed **************** her settlement check, which was calculated using MultiCares employment records to the address on record on October 11, 2022.  In response to receiving the payment, **************** submitted documentation (on November 16, 2022 and December 15, 2022) and disputed the amount of the benefit that she received under the Settlement. JND notified the Parties of the dispute along with ******************** documentation. We will reach out to **************** once the Parties have made and communicated their decision as to the matter disputed. We appreciate Ms. ******* continued patience.

  Customer Answer

  Date: 10/27/2023

  This case is still not resolved! JND is delaying resolving this and I would like this case left open until they do

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was awarded ****** in a settlement with ************************************. I was given a check on 7/19/23, but when I tried to deposit it, it got returned with a reason of refer to maker. I contacted JND on 9/15 asking for a check to be reissued to a new address, and they responded on 9/27 saying that their records indicate that the check was cashed. The check was never cashed, and I have a legal copy of the check that was given to me by my bank with the return reason. I've emailed and called multiplied times since 9/27 explaining that my check was returned, and I've heard nothing from them.

  Business Response

  Date: 10/13/2023

  We have received ******************************* complaint in connection with the ********************* ********************************************* settlement. JND is the Settlement Administrator in this matter.  JND mailed ****************** his settlement benefit on July 19, 2023. On September 15, 2023, ****************** contacted JND and asked for his check to be reissued and *** acknowledged receipt of his request. On September 25, 2023, ****************** contacted JND again and asked for the status of his reissue.  In response, JND informed ****************** that according to JNDs records his check had already been cashed and cannot be reissued. On September 27,2023, ****************** submitted documentation to JND to support his claim that his check was not cashed but was returned to him uncashed with the reason of refer to maker.
  
  JND is currently investigating the matter with the bank and will reach out to ****************** to inform him that we are looking into the matter with his check and will update him once we have more information.

• Initial Complaint

  Date:09/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a check In The mail around the date of September 11 2023. In the amount of $301. I deposited into bank account via mobile deposit. On September 27th, 2023 the check was returned. I looked at the check and it did have void by 05/14/2023 on it. I called number provided by website on letter the person I spoke to said that their was nothing they could due past the void date and could not reissue check. With no explanation to why I'm just now receiving this almost a year later. They stated that it showed it was mailed out in December 2022. I asked to speak to supervisor at which I was told the same thing.

  Business Response

  Date: 10/09/2023

  We are in receipt of the notification of the complaint filed by ***************************** in connection with the ************** WA DSHS settlement.As the settlement administrator appointed by the Court in this matter, JND must follow the requirements set forth in the relevant Settlement Agreement and Court orders. Accordingly, JND mailed **************** her settlement check to the address on record on November 15, 2022. The settlement checks mailed in this matter were set to expire on May 14, 2023 and JND is unable to reissue checks for requests submitted after the settlement check expired. Per the terms of the Settlement Agreement, there will be two distributions. If a claimant did not cash or deposit their first settlement payment, their share will be redistributed to other Settlement Class Members. We are no longer able to accept reissue requests past the void date per the terms of the Settlement Agreement.

• Initial Complaint

  Date:09/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for Brut and Sure voluntary recall settlement . Refund Request Number is: P2GBS-VYA3R The class admin was contacted and notified that my zelle payment had failed and they were going to reissue my refund as a check to updated address but they failed to do so and the refund was never provided

  Business Response

  Date: 09/25/2023

  ***************** was issued a Refund payment in the amount of $12.60 by the selected method of Zelle on August 8, 2022. The payment was successful, and therefore cannot be reissued.

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent a settlement check for my employer. The check was sent in March and I never received it, when I contacted them they said that check was already cashed. I told them I didn't cash it and sent over an affidavit, My drivers license, and other information they needed. Up until this day I have no t received a replacement check or any update at all on this case. All the contact is via email and they take so long to respond, and it seems as though every response Is from a different person. Bevause I have to send over my information over again or explain my situation again.

  Business Response

  Date: 10/04/2023

  We are in receipt of the notification of the complaint filed by *********************** in connection with the **** Transport v. C&K Trucking class action settlement. JND Legal Administration (JND) is the class action administrator.  ****************** is a class member and a settlement check was mailed to him. 
  
  ****************** states that he did not receive his settlement check. However, bank records indicate that the check was cashed.  In order to resolve this issue, *** informed ****************** that he needed to fill out an affidavit of fraud regarding the check he claimed was fraudulently cashed. *** received the completed affidavit of fraud from ****************** on July 10, 2023 and, in turn, JND sent the affidavit of fraud via ***** Overnight Mail to *************** the financial institution that the funds were distributed from. ************** received the affidavit of fraud on July 11, 2023 for processing.
  
  As of today, the affidavit of fraud is still in process. The investigation is under the control of the bank and we are unable to control the timeline of the investigations. We are only able to distribute a replacement check when all fraud and other administrative issues have been resolved. *** responded to ****************** as recently as September 22, ******************************************** JNDs possession. JND will reach out to ****************** as soon as there is an update on the status of his claim.