Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

Review Details

• Review fromCraig K

  Date: 05/17/2023

  1 star
  I ordered a NEW ******* Galaxy S23 Ultra (direct from Amazon, no 3rd party). I was charged over $1,300. The phone arrived on time. When I powered up the phone, there was an error message stating that the phone was disabled by ******* due to loss/stolen/lack of payment. Amazon support was unable to assist and directed me to ******* to unlock the phone. ******* support bounce me around to multiple different departments. 2 hours later, the ******* rep ******* me that Amazon has not paid for the device. They had several other similar complaints on ******* devices purchased directly through Amazon that had not been paid for. So essentially, Amazon is openly taking money from customers and sending them devices that they do not own.I brought this information back to the Amazon rep who offered a refund and no replacement phone, but that they would hold my $1,300 for an additional business week after the phone is returned. They also want me to repackage the phone (that they don't own), find a **** and ship it back to them....ridiculous. I don't understand how this can possibly be legal.

• Review fromTodd D

  Date: 05/17/2023

  2 stars
  I purchased a sewing machine through my personal Amazon account in 2017 and I needed to access the account to get a copy of the receipt. Since I last accessed this account (I use my business account primarily) I have lived in 3 different states, I have undergone colon cancer, bladder cancer, a colon resection, sepsis, open heart surgery and a heart valve transplant. I no longer have the password to this account nor do I have the original phone, bank account or credit cards used back then. My health issues caused financial chaos and I have had to start over. The Amazon **************** Rep ****** is his name) would not authenticate my account without me knowing my banking information or credit card information. I had provided old addresses, phone numbers and the complete spelling of my name but nothing else would satisfy him. I offered my social security number, my birth certificate, drivers license, mothers maiden name, a blood sample etc. but he would not accept any of it!! I asked him to escalate this to a manager and he said 'NO'. That's right he told me 'No'!! He said he is following protocol and would not let me speak to a manager. I asked him if protocol included denying customers who have requested to speak to a manager the ability to do so and he just kept saying he was following protocol. I finally said that we should not continue going in circles and that the right thing to do was to forward my call to his supervisor and he HUNG UP ON ME!! This is not acceptable and I do not believe this is Amazon's standards for customer service. I still do not have access to my account.

• Review fromCindy B

  Date: 05/16/2023

  1 star
  When it's advertised on Amazon to buy in 2 hours, x minutes, to get next day delivery only to be sent an email that it'll arrive 3 days later is misleading and fraudulent.

• Review fromKevin L

  Date: 05/16/2023

  1 star
  Dear Amazon *** Support,I am writing to express my deep concern and disappointment regarding the closure of my *** (Kindle Direct Publishing) account. As an independent author and creator of inclusive coloring books, this sudden action has left me perplexed and severely impacted.My aim has always been to provide enjoyable and diverse content for people of all backgrounds and ages through the *** platform. Therefore, the closure of my account without any prior warning or explanation has been distressing. I have diligently reviewed my records and communications, but I cannot identify any violations or policy breaches that would warrant such severe consequences.The lack of specific information regarding the reasons for the account closure has made it challenging for me to rectify any potential errors or misunderstandings. This lack of transparency undermines my ability to address the situation and regain access to the platform. Additionally, this closure has had detrimental effects on my business, causing financial losses and preventing me from connecting with my readership.I respectfully request a comprehensive review of my case, accompanied by clear and detailed explanations of the alleged violations or policy infringements that led to the closure of my account. Understanding the specific issues at hand will enable me to address them promptly and ensure compliance with all guidelines and policies moving forward. I am willing to cooperate fully, providing any additional information or documentation required to resolve this matter swiftly. Reinstating my *** account would not only restore my ability to reach my audience but also reinvigorate my passion for creating inclusive content.I kindly urge you to reconsider the closure of my *** account and provide me with the opportunity to rectify any misunderstandings or violations. Your prompt attention to this matter and commitment to transparency will be greatly appreciated.Sincerely,**********************#********

• Review fromJo D

  Date: 05/16/2023

  1 star
  Today was the second time in less than 3 months that Amazon tried to charge me for a "free return shipping". Is this a scam? I clearly selected free return through *** each time and my refund was short of the correct return amount by $5.99. Each time I selected the option for "more details of my return" THEN it showed that they charged me $5.99 for return shipping. Each time I had to go through a help desk and they immediately offered to refund me with an apology. But how many people don't catch it??? Is this just a way to charge and hope no one notices? Buyer beware! Check the details of your return!

• Review fromBecky L

  Date: 05/16/2023

  1 star
  I personally have been an Amazon prime member for multiple years and I just cannot believe the service has gone down hill very quickly. When I place an order I have a 50/50 chance of actually receiving it and then when I call customer service I feel as if they were starting there very first day there and have no idea on whats going on, this is even after I have given them all of the pertinent information that they requested, and it takes an actual act of congress literally to get a supervisor on the phone forget even trying to leave an email or any other kind of communication cause its not gonna get answered at all!!

• Review fromjacob s

  Date: 05/14/2023

  1 star
  it all begins one night when i saw a good deal on amazon deals or a great laptop with a great price drop i was so excited to purchase this laptop because i have full trust and the value of your items, but this was the last time when i trusting you because the next day when your delivery guy showed up he handed me a package and ask me for the codes which was required for the laptop but when i opened the package i realized that i was the trade because it was a different item so i've tried to contact your customer service up to five times but of course there was no one to talk to they were just putting up their fake smiles and saying i'm so sorry but i can't help you so i have no other option just to put up a bad review for the seller so it helps and the seller contact me he writes me that he understands my pain and is willing to take responsibility and help me so once again i thought i can trust amazon but after a while i really realized there's no action being taken so i have no other option just to dispute the charge my credit card provider after a while i received an email from amazon customer service and ask me the reason why this charge is disputed i told them the whole story and we came to an agreement and then we'll let the charge being dispute so i will get back my money once again felt secure then sure and trust in amazon but that all ends in the past friday may 12th when i received the letter from a credit card provider the charge was authorized and they will remove the amount from my account i felt so angry! Why is this amazon doing?! Why aren't you holding on to an agreement?! Why are you betraying me the third time?! Is this customer service?!!! Or just fraud and lying???!!! I lost any trust in you and your policies and agreements!!!

• Review fromDR BERNARD B

  Date: 05/14/2023

  1 star
  never buy Apple products from Amazon - Apple Products and Consumer Laws in the ************** under consumer laws in ******, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. For goods purchased in ******* or *****, these rights expire six years from delivery of the goods and for goods purchased in ********, these rights expire five years from delivery of the goods.When you purchase Apple hardware products, you will also receive coverage from the ************* Warranty. This coverage operates alongside and in addition to your statutory rights under ** consumer law. You can also obtain additional benefits by purchasing the optional ********* ********** **** or **********.Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under ** consumer law, the ************* Warranty or the optional ********* ********** **** ** ********** (whichever is applicable).Amazon refuses to honour this Consumer Law.his watch was purchased over 1 year ago, and after sending it in for a hardware repair, Amazon said there will be a charge for the repair - totally unnacceptable.

• Review fromDominique C

  Date: 05/14/2023

  1 star
  Amazon just randomly closed my account stating I abused the terms and conditions when I have never done anything wrong and I have never had an issue until I bought this Alexa **** They wont give me a reason or show proof that I violated anything and my ***** has been talking, recording, turning on and off without me even asking and literally just told me it was ******** down and restarting at my request when I never even asked it to do anything besides play ************************* or Sza! I want to know why I am being accused of violating any type of terms for an account Ive had FOR YEARS and never had a problem with until I got this ****

• Review fromSam H

  Date: 05/12/2023

  1 star
  I have the same experience of getting locked out of my Amazon account for months now and losing my gift certificate balance. Recently I was briefly locked out of my bank account. All it took was for me to go the usual 2 step authentication and get back into my account in a few seconds. With amazon that authentication by providing the code they sent to my cell phone was just the first step. I had to answer a number of security questions about all the minutiae of my account, such as what I purchased 2 months ago. It's ridiculous!I understand how you feel, ******. If I lose the account and the gift card balance for good, I will never open another account with **********************. I am sure Walmart will welcome new customers like **.