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Business Profile

Ecommerce

Amazon.com
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    Customer Review Ratings

    1.13

    Average of 4,728 Customer Reviews

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    Review Details

    • Lou M.

      Date: 02/19/2023

      This is 2023. Amazon's business practices are becoming more and more Anti Customer-Centric. This is the probably the 6th time in the last months that I have returned an item, been refunded once I brought it to *** and then recharged for the item 2 months later. Example: I purchased an item December 23. I returned it and Amazon's Warehouse received it (I have the Proof of Delivery to the Warehouse) January 3. I was refunded. Now today 6 weeks later, I was charged for the item. 6 weeks later!!! What is their justification? That their Warehouse hasn't had time to process the item and they have to now charge me, because they are unable to do their job properly down at the Warehouse. This is one of multiple times this has happened in the last year. One of the items was for me a high cost item and absolutely disrupted my credit card balance. I have read other reviews of hundreds of people complaining about these deceptive practices of Amazon's developing over the last years. Many people never realize that Amazon is coming through the back door and recharging customers for items they thought had been refunded. Had this been a one time error, I could understand, maybe. But this is a constant barage of errors or perhaps intended to look like errors. Amazon is not only now engaging in price gouging, but they are taking money right and left from consumers and from sellers on their website by duplicating their items and selling them as the Amazon brand. I've had enough. Amazon, its new CEO, ******************* and all those making the policies have proven to be unstable, unethical and deceptive flouting a Customer Centric philosophy that is in practice ANTI Customer Centric. ********************** has become Amazon Centric and billions of us have been like frogs slowly cooking in a pot of water being warmed up slowly to take our money, our integrity and our community.

    • Arleen D

      Date: 02/19/2023

      You cannot depend on the delivery dates scheduled for your subscriptions. The purpose of scheduling all your items on one day is to obtain the best price and reduce your carbon imprint of single deliveries. It is not a benefit when you plan around the stated delivery date and you receive a notification on the delivery day that all items (10 individual notifications, 1 for each item) are delayed and will arrive 2 days later. This also happens on next day and 2 day deliveries. Amazon needs to improve on planning subscription delivery times.

    • Jenny B.

      Date: 02/19/2023

      False advertising- They will show and list in the description a 6 pack of an item, in this case for $11.99 but when you select it to purchase, it says the 3 pack is $11.99 and the 6 pack is $21.99 ? ?????????????? Moisture Absorber Boxes (6 Pack), **** Oz, Vacplus Unscented Moisture Absorber, Humidity Absorber Attract...? ?????????????? Moisture Absorber Boxes (6 Pack), **** Oz, Vacplus Unscented Moisture Absorber, Humidity Absorber Attracts Extra Moisture from Your Bathroom, Closet, **************** Dehumidifier for Closet (Fragrance Free)300 Milliliters 4.44.4 out of 5 stars (*****)

    • Leslie F

      Date: 02/19/2023

      I was purchasing a iPad stand for the car and some snuggles scent refill on Amazon.com the order was $25.01 and I was approved for free shipping. Well, less than a minute later the price of the snuggles scent refill was changed to a reduced price of one cent under $25.00 make it eligible to get free shipping. I called Amazon customer service and they told me the buy something with higher prices. I asked for to speak to a manager and they said no manager was working and l asked for the name of the manager and they said they couldnt give me a name.

    • Jackie G

      Date: 02/18/2023

      I used to be a loyal Amazon customer until I was given notice at time of order that any purchases not picked up in 3 days would be returned. That isnt the problem. Day 1 - unable to deliver no space at Amazon locker Day 2 - unable to deliver no space at Amazon locker. I contacted support and offered several options including shipping to address on file or pick up at warehouse or giving me advance notice and I could be waiting for direct pickup Day 3 - unable to deliver no space at Amazon locker. Im going to suggest robbing that locker. At least I know 24 slots of packages that are full every single day to whoever needs a come-up

    • Robert B

      Date: 02/17/2023

      Amazon is a machine with no ethics, it knows it can gain sales by standard ************* with false promises. They have the main page that shows if you hurry within the next hour you will receive the product before 6PM today. Cool. Place it in your shopping basket and check out, it says tomorrow. You contact the customer service that was offloaded to a country outside the US and they are very sorry for the disappointment, and tell you to rest assured it will be delivered tomorrow. Amazon will not talk to you, they don't want to hear that they are not honoring their false delivery promises. They will sometimes throw a $5 credit at you to pacify you and move on. Amazon is a machine too big to care about BBB or anything there customers have to say.

    • Margaret E.

      Date: 02/17/2023

      Amazon is the ************* in the world!"--I read online. I looked up an item on Amazon.com,- (a trash bin). I ordered it and I received the pieces in a semi-crushed package. I alerted Amazon.com and was told to return it. I requested a pre-paid label which Amazon.com refused to send. I replied that the item was too heavy (made of quasi-wood) and I had no assurance that Amazon would refund the cost. In fact, Amazon refused to refund shipping costs. I would be out hundreds of dollars--both for the returned item and the shipping cossts. I then asked a builder to put it together. He said the parts did not fit together. I also tried and found the "kit" impossible to put together. Amazon said return it, but I read on Amazon's website "Items that you can't return" that my item would be considered "nonreturnable," I am now out a great deal of money.

    • Marshall M

      Date: 02/17/2023

      I do not understand why people love Amazon so much. The agents are not able to effectively communicate, making the whole experience all the more frustrating. Whenever I contact customer service, I end up having the speak with a supervisor to get any sort of resolution, even then it always ends up with a bandaid fix. My community has an exterior Amazon hub that is always full, causing my packages to be marked undeliverable. Even though I receive an email, asking where I would like the package left alternatively (I requested the package to my door) Amazon continues to mark the packages undeliverable. If the hub is full, the packages are still labeled with an apartment number and should be delivered to the door, or whereas requested. This has happened with 4 separate orders, just in the last week.

    • Concerned C

      Date: 02/16/2023

      Watch them - Just changed policy and now starting to provide refunds 7 days after they receive the product back. This is rapid change from getting refunds once the return is received and scanned by the shipping company or once the package is received back by amazon - 7 days to get my money back once you verify the product has been returned and its in your hands???? Watch them ???? Amazon is a changing and not for the better ??????

    • Willie K

      Date: 02/16/2023

      Amazon has the most worst customer service in *****, they dont listen , they hang up on customer and they dont care because ********************** doesnt care too . They wouldnt do that if Amazon has a discipline policy but Amazon doesnt and they are using outsource call center because they are cheap and of course unprofessional customer service. I would shop on ******* who has customer service in US and more understandable.

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