Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

• 

  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

• 

  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

• 

  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

Review Details

• Review fromOsvaldo A

  Date: 02/06/2023

  1 star
  I hate to report my recent negative experience because Amazon is usually a great service. But my work admin handed me a business card expense report that showed Amazon charged my business card for my personal 2-blink device subscriptions. The problem with this is that I have my personal card on record for subscriptions (and I have an actual amazon credit line they could've charged). I also never authorized them to use a different card; I would have used my amazon credit line as a backup if there was a problem. I'm embarrassed and now need to reimburse my company.

• Review fromMurrell H

  Date: 02/06/2023

  1 star
  Prime member supposed free returns on items, but get charged when returning doa/defective items. I'm disabled and can't drop off. Claim its the carrier charge. Then change to **** and I can put in mailbox.nope, have to argue per this no resolve. horrible over priced everything. Not even talking of ending Smile donating to charities or music with prime and have to pay extra for music unlimited. Wow Amazon.very greedy user unfriendly!

• Review fromDIANE W

  Date: 02/06/2023

  1 star
  Today I had several heavy boxes which were left downstairs in an unsecure location.I am disabled, I went down stairs and I saw several of my large heavy boxes in a corner. I looked outside and there was the driver. I called out to him and waved to get his attention. I told him that I have special delivery instructions on my page. Why did he not bring my boxes upstairs to my apartment? He told me that a lady told him to leave the boxes in the unsecured area. When I came out of my apartment my neighbor had a large box delivered to her door.I told him that I wanted him to bring my boxes upstraights to my apartment and HE SAID NO! He was very unprofessional and very rude. I hope that action is taken against him and his manager. I have filed so many complaints with your ******************** and nothing is ever done to correct this situation. I have been a customer for over 15 years and I only started having these problems once I moved her. n Please look at my account to see how many complaints that I submitted. NO ONE SEEMS TO CARE WHAT HAPPENS TO OUR ITEMS.My neighbor had a large box delivered to her apart from 450.

• Review fromTony M

  Date: 02/05/2023

  5 stars
  Thank You, KDP! Without your tireless efforts "***** the Wannabe Wallaby" could easily still be languishing. Regardless, that I insisted from the get-go "I'm a techno-zero, KDP's team of experts proved me wrong! Somehow, despite my many inabilities and unreasonable expectations (I have the attention-span of a gnat and the patience of a wolverine), they guided "Willy" and I successfully over the finish line! As of now, it is available for purchase as an ebook and paperback! If you need ANY help with your stories or manuscripts KDP has the right people and contacts to see it professionally attended to. They'll help you burnish your hard work and creativity into a polished piece, ready for you to proudly present to the marketplace. Your project will be vigilantly managed and organized. A great team of folks like ****, **** and **** will not let you down!Even a "troublemaker" like yours-truly could only manage to get consistent "smily-faces", although I made some colossal blunders! No matter! They were always helpful, understanding and exceptional at "tidying-up" my MANY wrong moves!Whether you need a top shelf writer or way cool graphic designer, you simply can't find more professional, experienced and infinitely patient folks than the team awaiting you at KDP! Sincerely, *************************, Author of "***** the Wannabe Wallaby"

• Review fromNate C

  Date: 02/04/2023

  1 star
  It used to be, people would complain about having to be on hold for long periods of time or having to mess with a cumbersome phone menu system when you dial in with a question. However if you have a question for Amazon about an order or a product, there is no one to call, email, or chat with. If they have an issue with your order, they will send you an email from a 'no reply to' account, leaving you with zero methods of contacting them to resolve the issue.
  In short, Amazon has taken customer service to an all time low. Their customer service is so low, it is non-existent.

• Review fromSatwant K.

  Date: 02/04/2023

  1 star
  I ordered visa gift cards for $646.81 from Amazon.com on 12/17/2022, promised delivery within 24 requiring my signatures. It was never delivered but marked as delivered, called Amazon, was told to wait until Monday 12/20/22, driver may have marked it delivered by error. On 12/20/22, no delivery called again, was told by Amazon Customer service to file a police report before refund could be processed. I filed police report, submitted a copy via email to customer service on 1/26/23, no response or refund by 1/18/23, called again, was on the phone with customer service for over an hour, when supervisor came on the phone, phone was disconnected, called again right away, dealt with someone name Paoha, supervisor in charge, who informed me after an hour that cards were cashed and there cannot be any refund and there was no one else I could speak with. All this time asking me to do something but not putting a stop on these cards when I first called 12/17/2022. I am frustrated and want my money back.

• Review fromJessica M.

  Date: 02/04/2023

  1 star
  I have had an issue with them since December of last year and I tried several times to reason with them but they won't make it right! They ripped me off at least $40

• Review fromAnthony O

  Date: 02/04/2023

  1 star
  Amazon claims to be a fulfillment company which is true to a point. Everyone enjoys the convenient option of clicking on an item and having it at your door in a couple days. All is good until a third party seller or delivery service fails to deliver your package. At this point, the fulfillment company immediately becomes a refund company placing the burden back on the buyer. Amazon is not about customer satisfaction during this stage and pushes customer service representatives to sell the refund option. Every situation Ive had delivery issues with have resulted in the same excuse We cannot replace your item, but can issue a refund for you to reorder. As a ******************* with every item I order at your disposal, please give me your wonderful reason why you cannot replace or resend the item I ordered but failed to receive. I know others that share my concerns and just dont feel it does any good to complain. I feel its worthy to put this out there so that maybe someday Amazon will focus more on satisfied customers.

• Review fromgary h

  Date: 02/04/2023

  1 star
  Someone hacked my Amazon account for the second time. Now I am locked out of my account. They said they could fix it if I can answer a series of security questions. The game stopper question was the month and year I joined their Prime membership That was like .over ten years ago! I don't remember the first time I shopped **************************** Ace Hardware etc etc etc !!! That is one stupid question! Guess they figure I'll just keep paying my Prime Membership fee every year when I can't shop on their site. Guess again, Bezo the bozo!!!!!!!

• Review fromJoel M.

  Date: 02/04/2023

  1 star
  Ive experienced a consistent level of False Advertising via Amazon ordering. It states on items Order Within 5hrs 32 minutes for Overnight Delivery then the order is completed and confirmed. Payment rendered. The delivery date changed and has consistently done so on 99% of orders. Why am I paying for Amazon Prime benefits for shipping and video streaming services if not getting what is advertised. Consistent Zero resolution to these consistently occurring order problems. Im tired of this and it not being seriously look at and reported to the world. Amazon is misrepresenting their order information for items listed. Paying for expedited shipping as Prime Paid Membership/Account is supposed to offer. It is not being done.