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Business Profile

Ecommerce

Amazon.com
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.13

    Average of 4,728 Customer Reviews

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    Review Details

    • LAURA W

      Date: 02/01/2023

      I cannot even describe the disgust I have right now for Amazon. I have spent 3 hours of my time and talked to 8 different people all giving me FALSE information. A package I ordered to specifically be her next day was never delivered. On tracking info, it ***** " attempted delivery but business closed... we were not closed-noone ever came to deliver it. I as told by someone in CS that it would be redelivered by 6 pm never came. Today, 2 hours on phone and chat-now it's saying that I refused the package. Still noone has shown up at my office with a package. These are blatant LIES and eveyone in CS giving me the run-around and lying to me as well. NOW-they have cancelled the order and returned it......??? What the h*** is going on with this company?? And, I pay for a Business Account!! If I lied to my patients, it would be unethical, but this company can charge you for a service, lie to you and get away with it?? Maybe they need people in ******* to help in customer service.DISGUSTED in an understatement...

    • Tova B

      Date: 02/01/2023

      I opened an Amazon credit card and made some purchases on it which I later returned. I was informed that the return was received and the refund was given. It never showed on the credit card statement. When I called to find out what the problem was, I was told that I would not receive my $345 refund, it was placed on a gift card, they will not refund my money to the original method of payment. I would have to take an Amazon credit. I have to use this credit to make purchases thru Amazon only. This is so bogus and predatory. Never have I heard of this type of business practice. Once I get the credit used and pay the card down, the card will be canceled and the Amazon has lost a customer. I will make sure my family and friends are aware of this terrible awful business practice.

    • Fanny S

      Date: 01/31/2023

      Not happy! I ordered a pair of pants from try before you buy in the beginning of November and returned them within the seven day period. I am just getting an email today January 31, *********************************************************************************************** perfect condition. Calls to customer service make no difference. They said they cannot take the charge off. Why would you wait almost 3 months to email me and say they were damaged?? This is not the first time you have ripped me off. They supposedly credited my account for a return before that, and it never hit my account. They said it was my banks issue and they could not do anything. I have lost $100 dollars because of your horrible customer service!! Im done with **********************.

    • Amy D

      Date: 01/31/2023

      Amazon is restricting customers from reviewing products saying they either mad a bad review or they are saying that customers are being paid for their reviews. However when you offer your financial statement and as them to provide you with your said bad reviews you get no where. After multiple attempts to email and ask questions it seems as their responses are automated and that they didn't even look into to information provided. People are spending thousands of dollars on products and for them to not be able to leave a review good or bad is not proper business etiquette. Isn't ******************* quote If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. This also works the same for bad experiences as well........Of course going *************** with their customer service gets you now where. Any suggestions on how to get this fixed? I am beyond frustrated.

    • Christian C

      Date: 01/31/2023

      Delivery issues, wrong address, suddenly moved(according to carrier),now delivered in hand after many complaints towards amazon and carrier!! Apparently "GPS" according to amazon rep, was delivered... wierd enough the gps stating wrong addresse, and that " i moved"... thiefs!

    • Adam H.

      Date: 01/31/2023

      Today, I pursued resolution to a simple issue - I received the wrong item by mistake, and I need to return it. Now, here I am 12 hours later, finally having spoken with an Amazon customer service representative whose IQ and attention span exceed that of a goldfish - not even the actual fish, just the cracker, mind you. For context, I am still receiving mostly scripted email responses from Amazons goldfish crackers asking for photo evidence of the item, despite that I have already been refunded and sent a return label.Why?Amazon purports to have built its success on relentless focus on customer service. If that ever was the case, it most certainly is not today. Amazon has outsourced all of its customer service representatives in an effort to cut costs, while pushing both online self-help ********** programmed with the intelligence of a walnut, to effectively shift the onus of service onto the customer. Perhaps, this is what customer service truly means to **********************? Customers can either serve themselves or be met with Amazon customer ******************** abject incompetence and endlessly-looping, scripted responses. Seeing as most people do not have an overflowing cup of patience when attempting to resolve their being swindled by a seller, I can only assume this is yet another method by which Amazon is cutting customers throats to cut its costs. The pitiful combination of canned responses from overworked, overseas representatives and off-the-mark ** prompts is more akin to driving a s**** through ones skull than it it is to any standard of customer service known to humankind.Exhausting a customer by abandoning them to tread an endless void of actual customer service inevitably leads to some degree of capitulation; in other words, some more profit for Amazon. I do not doubt Amazons cunning to engineer this nightmarish system of customer disservice for profit. I am only left to doubt the companys direction, relentlessly heading off a cliff of customer betrayal.

    • Royall B

      Date: 01/31/2023

      This is the 3rd time this has happened to me. I place an order on Amazon. Pay for it and then I then get an email that states "your guaranteed delivery date is ". Once the item ships the item delivery date changes drastically. This time by nearly a week. This order was guaranteed to be delivered by Feb 1st. Once shipped the delivery date changed to Feb 7th. Pretty low after having already sent an email with a guaranteed delivery date that was obviously a lie. Dishonest company with cooked policies.

    • Carolann B

      Date: 01/30/2023

      There was a discrepancy with my bank account and payment for three products, and without warning the debt collection company descended upon my bank account and caused me to accrue over $100 worth of fees associated with my bank and their customer service department hung up on me several times and rerouted me about 8 to 10 times before I finally found an English-speaking person who helped me resolve part of the issue. All in all Amazon had the nerve to then charge me penalties. They were ***** to harass my bank account, but when it came to be my turn to be heard I had to answer numerous ridiculous questions before they would even believe that it was me talking about my bank statement. And yet they thought nothing nothing of invading my account.I will never shop with Amazon again. I will tell all the people I know about their disrespectful discourteous and **** standards, and I will be a better American for it. Thank you Amazon slaves for ruining my life for a short amount of time. It was the best thing that could have ever happened to me!

    • Sheree M

      Date: 01/30/2023

      I purchased a dining table thru Amazon, from Bison on November 30, 2022.I first filed a claim with Bison. I am a disabled senior citizen living in a small house. I did not keep the original packaging because the boxes arrived beat up and tattered. I did not know that the table would be wobbly as it is. No one can eat on a table that is not steady. I told them my situation with the table. They wanted the paperwork too, but there was no paperwork that arrived with my purchase. All I have is the detailed in formation from my Amazon purchase. They wanted pictures too. How am I suppose to take a picture when they won't be able to see wobbling. It shipped out on December 1, 2022. I called Amazon on January 6, 2023, well within my return/exchange period. It was under review January 9, 2023. January 13, 2023 they closed my claim, and then January 18, 2023 the claim was denied. I called Amazon asking for their help on January 11, 2023. I don't remember her name, but she a was very cold talking lady with no good customer support skills. She lied and said she asked her supervisor and was told that I would get refunded. It would take 7 days and then a supervisor would send an email to me. On January 18, *************** says the same thing, but she told me they would not want the table back. She said to keep or give it away. January 30, 2023, spoke with ***** he saw nothing about me calling at all. Then he transferred me to ***** who claimed he saw nothing where I called in, but after reading the notes further, he did see some information. He also went to a supervisor asking what they could do. He says they are going to re-open the claim, investigate, and I should receive an email, he did not know when, as to if it was approved again. By this time, I was furious with the entire situation. I still have no table to eat on.

    • Devon H

      Date: 01/30/2023

      I WILL NEVER EVER EVER ORDER FROM AMAZON EVER AGAIN!!!!!! THEY LOST MY 300 DOLLAR REFUND! LIED TO ME AND SAID IT HAD ALREADY BEEN ISSUED TO MY CARD!!!!! SENT ME AN EMAIL AND EVERYTHING!!!!!! Then I had to spend half of my only day off speaking to ********************************************************************************************************* like I was uneducated. I AM A RETAIL MANAGER myself for a major corp and I assure you we would never speak to a valued customer the way they spoke to me!!!!!!!!! They claimed my refund was canceled and would not tell me why. THAT IS 300 DOLLARS!!!!!!!! The item was sent back to them and I can even see where it is in transit on the tracking so why is my money not on its way? Why are we sending emails that are lies?????????? BBB do something about AMAZON please. They have really forgotten the customer and are becoming a big problem.

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