Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

Review Details

• Review fromLarissa C

  Date: 12/05/2022

  1 star
  Amazon has become a joke. They used to have good customer service, and it used to mean fast free shipping if you were a "prime" member.. now, as a prime member, I can order something, they will tell me that it's going to be delivered by a certain date, and then they change that date, bump it back and back, and not because the actual shipping takes that long, it's because they won't just ship it! My last 2 orders, I've had the item sitting in my orders list waiting to ship for over a week! ! Literally, nothing is delivered in less than a week! It used to be 2 days! Now it's 2 weeks! And then they send used and broken stuff that's supposed to be new, or the wrong color, or the wrong item all together, or the item is correct, but nothing like the description and totally cheap and worthless! And their reviews? Don't get me started, you can't leave an honest review, unless it's saying good things, if you want to complain about the seller or the product they tell you your review doesn't meet there criteria.... I receive these cheap, china c*** items that had 5 star reviews and I can't figure out what anyone thought was good about this item, but then, I received a card from a seller offering me free product for a 5 star review..... This is bribery, it's false advertising, and it's BS. We can't even order anything based on it's reviews anymore! And what's with there being 5 different seller's selling the same ***** c*** but advertising it differently? Amazon is not the company it used to be, and unless we want it to be the only option, it's time to stop giving them our money, ******************* local when you can and stop letting this mega business take over the buying world!!

• Review fromMary Jo C

  Date: 12/05/2022

  1 star
  Cancelled my Prime Membership in Dec. Noticed an Amazon reoccurring monthly charge on my credit card statement a year later. Did some digging under my Amazon account and discovered I was being billed a monthly Primary Membership fee. I contacted customer service and was told my membership renewed because I had not cancelled my auto enrollment at the same time I cancelled my subscription. I have cancelled other businesses memberships and have never had to cancel the auto enrollment. Although Amazon is refunding me all of my monthly fees I wonder how many other people are unaware of this seemingly deceptive practice.

• Review fromSuzanne M

  Date: 12/05/2022

  2 stars
  They offer great items, but double charge and then my bank has to deny. The charge will show on my online banking and then I'll see where they charged same exact thing twice and get kicked. This matter needs looking into. They claim it's because it's get charged when they're shipped, but I'm being charged and then charged twice when they ship.

• Review fromJames S

  Date: 12/05/2022

  1 star
  I bought a damaged phone called NUU and tryed for 3 months to get a return label and got told support for the phone would no contacted me I called Amazon a least twice a week trying to get a return and a refund then after 90 had expired they said sorry return window has closed.the keep saying that I never called and yet I did I have a phone log to prove I did indeed call

• Review fromMark S

  Date: 12/05/2022

  1 star
  Purposely delaying refund of item that was delivered: I called in Thursday which I got a message saying my item was delivered in Thursday when it wasn't, told to call back ********** called in Sunday, told on Sunday to wait until after 7pm which I did by calling at 7:27pm, was told to wait & call Monday after 6pm. I'm going to call after 6pm & if they try to deny or delay my refund further I'm going to have my escalated to a higher up. I WILL NEVER ORDER ANYTHING FROM AMAZON AGAIN & I WILL START USING **** FROM NOW ON.

• Review fromLashonda g

  Date: 12/04/2022

  1 star
  Got credit card to use on a Christmas gift. I got the confirmation and 1 week later payment got kicked out cause I went over my limit not knowing that my other purchases went on it two. So I was like 200 over limit. So now I will not be receiving the 5% cash back cause I can't put on card because they didn't fully confirm even though that was my first purchase on that card. So I'm out $125 in rewards. And I could of got exact same thing from ******* for 100 cheaper. I also would of never opened the credit card knowing this.

• Review fromtadakazu h

  Date: 12/04/2022

  2 stars
  HI. I purchased a ******************** Treadmill + 30-Day iFIT Membership from Amazon.com on December 1, 2022 for $649 + $56.79 tax, and it was to be delivered to my porch, in front of the door for no extra cost (I also had an option for inside the doorway for free). It was to be delivered on Sunday 12/4, instead I received a email saying it will be deliverd on Saturday 12/3 so I waited. When I checked my porch around noon the package wasn't there yet so I checked my Amazon account to track the item and found out it's already delivered. But I don't see it, so I looked at the proof picture of the package the delivery person took and realized it's left inside the community room (by the parking lot) where all 30 residents has the access. The package was also blocking some residents' U.S Mail boxed. When I went down there the box had been moved to the side, away from the mail boxes.The treadmill weighs over 200LB and I am a 70 year old senior in an apartment on 2nd floor. So, I end up calling and spoke with 3 different Amazon Agents, ****, ******, and their manager named Apple in *********** they all told me there is nothing they can do about it except to arrange the package return with $50 pick up fee which I argued stating that they are violated the delivery option agreement I chose during the purchase.A few Months ago I purchased a massage chair from Amazon.com and was left at the door promptly. So, I'm not sure how the delivery person went inside the locked community room but I feel been cheated by the Amazon delivery service this time. By the way, if the package was already on a cart or a dolly off the truck why not go another 10 feet and get on the elevator to my apartment porch for only 10 feet away? I am so done buying from Amazon.com for now until customer complaints are taken more seriously. Also an apology letter from the management about this complaint would be a nice gesture.

• Review fromJoni S.

  Date: 12/03/2022

  1 star
  Took away my reviews and ability to write reviews with an email saying I didnt meet community guidelines, looking at the guidelines they sent me I didn't break any of them. ***** is responding from the email they gave to contact. I find the reviews very helpful when deciding what products to buy and leave my own to help others. Its not right they just shut me off.

• Review fromAngela M

  Date: 12/03/2022

  1 star
  Worst customer service EVER! I have been trying to return an oversized item and the delivery service Amazon uses has blown me off THREE times! And when I call Amazon I get transferred to so many associates who ultimately cannot ever help me! I was on the phone with Amazon for over 2 hours last weekend and its a week later and my issue still is not resolved!!

• Review fromUte S

  Date: 12/02/2022

  1 star
  I have been trying to place an order on Amazon using a gift card balance. My order qualifies for free shipping, however when I go to check out, it adds shipping charges to the total balance due and I am not able to proceed unless I add a credit card or other form of payment even though my gift card balance is more than enough to cover the total of the order. The shipping charges put me over the amount on my gift card and I can not proceed to select the free shipping option until 2 additional steps later. I contacted customer service and they advised that ********************** wants to have another form of payment on file for me. I told them that I do not want to use a credit card, which is why I use the gift cards and they said they cannot help me. I find this bad practice and just another way for them to data mine my information. The total of my order including taxes came to $28.60 and I was eligible for free shipping. Amazon added shipping charges totaling $11.98 to the order for a total of $40.58. My gift card had a balance of $34.37. The option to de-select a quicker shipment method does not happen until step 4 in the order process, but I cannot even get to that spot unless I add another form of payment. This is deceptive and in my opinion fraudulent.