Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

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  Amazon.com

  715 Airtech Pkwy Plainfield, IN 46168-7442

Review Details

• Review fromCrystal K.

  Date: 11/27/2022

  1 star
  I like the ability to order almost anything and it arrives quickly, but since moving into my condo last year, about half my orders are misdelivered. My delivery instructions are clear, but obviously are being ignored for myself and the other residents. They simply don't read the actual address. My packages have been delivered to several neighbors and every time I call to complain, they apologize and it still keeps happening. Also, there's no repercussions when Amazon doesn't deliver something to the right address or in two days... no money back... but you can go through the hassle to return if it arrived too late or go walk around the neighborhood until you find it. Amazon has gotten so big they don't seem to care about customer service. If I didn't order packages for my parents, I'd probably cancel my membership since the price has gone up and service has gone down.

• Review fromYvette C

  Date: 11/26/2022

  1 star
  I purchased a Black Friday item from Amazon that was selling for Under $20.00, went to look at my delivery time frame saw Amazon charged me $27.88, went to take a second look at the item I am to purchase and the newly added Cyber Monday price tag changed from under $20.00 to $22.13 (Let's not forget I was charged $26.99 unbeknownst to me) after taxes, the item jumped up to $27.88... Who is deciding the charge amounts, to add a lovely butter cream to this cake, they want me to pay $6.00 to return this item. Isn't this called price gauging at check out or at the very least false advertisement on items being sold. Very disgusted.

• Review fromGregory L

  Date: 11/26/2022

  2 stars
  I just received an order for my wife *******, and when I found it on the door step I became very furious. I am still very upset, as these pads are very personal to say the least and there was absolutely no protection of the items inside the package. These items are used daily in the most private of places on a woman's anatomy. If the package had a hole or a rip the items inside would of been contaminated. The safety and privacy of these personal items needs to be a standard practice and at least put in a sealed shipping envelope, not slapping a shipping tag on the outside and say its done. I called up customer service, but it did not seem me stressing the importance of protection of these items needs to be corrected, and I know my wife does not want our neighbors know she uses these. This needs to be a standard practice to protect the public.Signed,Very upset customer ********** have tried a way to send this to Amazon, but there is none.

• Review fromDavid T

  Date: 11/25/2022

  1 star
  Amazon prime membership for streaming does not clearly let you know what all it provides and it tells you that you get free services such as free Amazon music with prime membership and then on other advertisements it says it is $8.99. Amazon is constantly contradicting itself on what they provide and they are not being straight forward and honest making customers confused and losing their money at the same time. They need to come up with a streaming guide and stick with it.

• Review fromShihFang W

  Date: 11/25/2022

  1 star
  Sorry to one of my favorite online shopping website. With recently experiences, I feel corporate should know the actual status.Your customer service is useless when dealing delivery issues. Following is my story,I placed an high priced item with Amazon.com and selected rush delivery (expected delivery between 8-4) On the delivery day, the driver sent me an attempting delivery at 5am. I reached out customer service, they info me it just a new driver for the area and will noted the item shall deliver around 1pm. At late, 1pm on the date, we still see nothing. I reached out again. Customer representative told me no need to worries, its on the way, item is priority delivery and will deliver before 4pm. Around later 4pm, still not seen package arrived. I reached out again. Received another no worries, package is in the way, it will deliver around 9pm the customer representative also provided $10 promo for inconvenience experience. At 10pm same day, we still not seen any delivery. I feel Amazons customer lost its credibility already. I felt it wont delivery at the end of day and even though it delivered, I am not sure the driver will carefully handle the package.

• Review fromEll Bee

  Date: 11/24/2022

  2 stars
  Amazon uses too large and too many cardboard shipping boxes to deliver product orders to customers: Amazon should do better to minimize its waste. While I like shopping through its website, when products are delivered I am appalled by the size and number of shipping boxes the company uses to complete shipment; I've noticed this with household orders, orders from work, and friends have mentioned it, too.

• Review fromEMMA P

  Date: 11/24/2022

  1 star
  This company Amazon is taking my money every month for Amazon prime but I cannot get or receive Amazon prime on my television. I call them to update my account or to get reimbursed it for the money they are taking for me they hanging up on me they switching me to other people it's still not help me to update my account. And I want my money back for the past 3 months for not receiving services from them.

• Review fromSusan O.

  Date: 11/23/2022

  1 star
  Upon returning an item, purchased via my debit card, Amazon chose to credit me on my Amazon account, then forcing me to purchase additional Amazon merchandise instead of reimbursing the ***ginal *** form of payment, which was my debit card. Several emails were exchanged with Amazon and the business third-party owner, and there was no resolution.

• Review fromAnthony J

  Date: 11/23/2022

  1 star
  Terrible customer service! Won't shop here again. Spent 45 minutes in chat for nothing.

• Review fromJasmyne V.

  Date: 11/23/2022

  1 star
  I ordered a table for my living back in august I never received my table because of a stolen package. Amazon told me to send them a police report so I can they can issue me a refund. After that they was trying to get in touch with the police station for more information but I whoever they was trying to reach never picked the phone up. Amazon left voicemails but still no call back. So in middle of all that time they was trying to reach the police station Ive been waiting on my refund. I have all the dates I called up there to check the status. The last time I called someone said they was gonna just refund my money on their own because the police station wasnt cooperating. When I checked my card sadly I was not refunded so when I called Amazon back they told me they couldnt give me a refun because its been over 60 days. I was very hurt and in tears because I went thru too much trying to get my money back.