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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1150 S Columbia Ave Campbellsvlle, KY 42718-2465

    • Amazon.com

      1245 E Washington Ave Ste 300 Madison, WI 53703-3040

    • Amazon.com

      1516 2nd Ave Seattle, WA 98101-1543

      BBB accredited business seal

    Customer Review Ratings

    1.13

    Average of 4,721 Customer Reviews

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    Review Details

    • Eric C

      Date: 11/22/2022

      I pre-ordered a ****** Pixel 7 Pro on October 11, 2022. I am also a Prime member. It was supposed to be delivered on October 17, 2022. It wasn't. Rescheduled for October 31, 2022. It was not again delivered. The item was delivered on November 1, 2022.It was a high-priced item. Since it was a pre-order, Amazon should not be able to sell PRE-ORDER online what they do not have on their warehouse. Clearly, the 15-day delay tells me that they do not have the item on hand.It being a Pre-order and me being a Prime member are 2 reasons why I should get it on time.I chatted with the Amazon chat support. Told me they would escalate it to supervisors and I should expect an email from the supervisors.I got 2 responses:1. They credited me $ 5 on my account for future purchases.2. I should call to verify my concerns.I called. Talked to 2 different customer agents. Finally asked for the supervisor. She could not do anything more than the $ 5 credit even if it was a 15-day ldelay in delivery.Here was my contentions, and told the supervisor that *** be she could discuss it on their next meeting or whatever. If you Pre-order an item, Amazon should have it in their warehouse before trying to sell them online. Especially if it is a highly-priced item. My second contention is, if you are a Prime member and your item was delivered 3 days late, you should get "AT LEAST" a free Prime membership next month. Because Prime membership guarantees your delivery to be early and on time. In my case, it was 15 days. I just do not know if these will ever be discussed.I appreciate the $ 5 credit, but it not even half of the Prime membership.

    • Mary K.

      Date: 11/22/2022

      I generally dont do business with Amazon because they are slave drivers. Early in the pandemic I ordered masks from them. They created an account for me without my consent. I only recently found out I had an Amazing account when they notified me that someone in ******* tried to sign into my account. Told them I never signed up for an account, how did this happen. Apparently when you opt for package tracking you are automatically given an account! They could not close the account for me and said I had to do it on line. Well they dont make it easy and the site just stops functioning. After several attempt I called Amazon and explained the problem. I insisted that the person on the stay with me until I completed the task. Well she too had difficulty and put me on hold several times while she sought technical support. It took hours away from my day! The next day I get an email from them that another individual in my area tried to sign into my account. I was not worried because I knew I had closed the account. Today a week later I got an text from them asking if I really wanted to close the account. Well I could not of made any clearer so why are they pussyfooting around? I had this account for several years but apparently there must have been a recent breach in their security for this to have happened. I wonder how many others have had this experience?

    • Kai C.

      Date: 11/22/2022

      I placed a order on Nov 9th that cost $21.99 , I never received the package I got a refund on Nov 14th . About a week ago I did receive the order and they charged me $37.17. I had already cancelled that order and never placed the order again. It was disappointing.

    • Dmitriy V

      Date: 11/21/2022

      Amazon sent me a damaged computer monitor. I immediately called customer support and they instructed me to return it. I returned the monitor through **** Two days later my package arrives to the destination. Amazon is showing the package is still waiting for package to arrive. Waited two weeks. Same status. Called customer support multiple times, one rep said the monitor went missing in their warehouse and another said they received it. They could not get their story straight and it was very obvious they have no idea what they are talking about. They first said 3-5 days for a refund and then It changed to 15 days. Then it changed again to 30 days. After 30 days I called and then and only then did they do the refund. They claimed it takes them 30 days to process the item which is absolute BS. It almost seemed like they had no intention of processing the refund unless I kept calling asking about the return. The customer service reps kept repeating the same lines over and over again and never helped me and refused to give any answers. One of them just hung up on me after refusing to give me any information. BTW the status of my order is still showing the package is yet to be received by them to this day. Utterly ridiculous. Never buying from Amazon again.

    • Debbie A Pettigrew P

      Date: 11/21/2022

      I purchased what was said in the description, a lightweight wheelchair. It weighed 95 pounds and I weigh 102 pounds. It was to heavy so did not take it out of the box. The order was placed on September 26, 2022 and send back on October 4. I have had many excuses but still to date no refund. I am disabled and a widow and have no assistance. I needed a wheelchair and purchased a "light weight" from Amazon. I just want my refund for the first chair. The amount I need refunded is $860.

    • Rick W

      Date: 11/21/2022

      Poor business customer service. I canceled my account a year ago and just noticed they have been reoccurring charges on my CC statement. I will never do business with Amazon again! In addition I will ***** my experience with anyone and all who I associate with now and in the future!

    • Jill M

      Date: 11/21/2022

      Packages are always late, really late, or just never arrive. My last order never showed up, took weeks to get my refund.

    • Jeremy P

      Date: 11/21/2022

      This company is trash and should be closed. Wasted numerous days waiting on items to be delivered and did not show on the delivery date. Using my leave days to be here and doesn't show. Unacceptable!!!!!!!!!!!

    • Jason S

      Date: 11/20/2022

      Amazon Prime is a SCAM! Most packages show the tracking with the order progressing fine, UNTIL delivery day! Then mere HOURS before it was due (If that soon) the package is listed as "delated" and will now take DAYS to be delivered! The *** coverage is also absolutely terrible! I see NO value whatsoever in maintaining a Prime account!

    • DE C

      Date: 11/19/2022

      Purchased book from amazon thru third party supplier, paid, arranged shipping and on the day it was to arrive amazon cancels the order saying no copies available. However, amazon posts the copy for almost 10x the price. Try to contact customer service but no one responds.

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