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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

    Customer Review Ratings

    1.13

    Average of 4,720 Customer Reviews

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    Review Details

    • Deborah A

      Date: 11/11/2022

      Amazon charges prime users a service fee and assures 2 day shipping. Then you purchase the item, they take your money immediately, and you can't track your purchase or dispute it, until 3 days past the due to arrive date. If you call them, they say call back after 3 days. I am so tired of the side ways businesses work today! Why are they not held accountable? 2 days is 2 days! If I wanted or could wait 5 days for my purchase, I wouldn't pay for prime at all! BUYERS BEWARE!

    • Everett B

      Date: 11/10/2022

      I received a package that I did not order and want to return for a refund I have no idea how this happened,thank you.*************************** ************************************************************************

    • Bonnie W.

      Date: 11/10/2022

      They have the most horrible customer service I have ever experienced. A driver lied and claimed I screamed racist remarks at her. All I claimed was she wasted gas by driving past my house twice. So Amazon has locked my account and stopped all deliveries that I have paid for. I'm a prime member and I have no access to anything from tracking my packages to watching my fire tvs. I think Amazon needs to remember customers come first.

    • demora h

      Date: 11/10/2022

      Very poor customer service, they give you the runaround. I placed 150 orders so far this year. It means nothing to them. Especially when youre returning.The supervisors are very disrespectful to hang up the phone on you. Big they tell you one date and change it three times.I am so dissatisfied and feel like they violated my rights

    • Debra B.

      Date: 11/10/2022

      DO NOT BUY AMAZON GIFT CARDS I BOUGHT A ****** GIFT CARD THAT WAS STOLEN FROM ME. AMAZON KNOWS WHO REDEEMED IT AND REFUSES TO REFUND MY MONEY OR PROSECUTE THE THIEF. THEY PROTECT THE THIEVES AND S**** THE CUSTOMERS!

    • Abdullah N

      Date: 11/10/2022

      Amazon seller here. Got my account suspended, appealed, still suspended, appealed again through ID verification interview and still rejected my appeal. Amazon needs to understand theyre holding my funds and wont release them causing me hardship because I have to pay off my credit cards that I used to sell on Amazon. Them keep rejecting my appeals only adds difficulty for me paying back my bills that were used to fund my Amazon store. Not happy with Amazon or how they handled this situation. 0/5 stars if I could.

    • Erika C

      Date: 11/10/2022

      I ordered Halloween costume items and received only half of my order. My other half was stolen off the porch and I have video of it happening literally after **** delivered it (threw it over the porch). I contacted Amazon and they denied me any replacement or refund. Then threatened to suspend my account for reporting packages not arriving. I filed a police report and called back, was still denied a refund. I asked for a supervisor and was rudely ignored and hung up on. If Amazon used their own delivery service instead of **** maybe packages wouldnt get stolen so often. It is ridiculous that Amazon is basically telling me to chop up a loss on my money I spent on they website. Its unfair and poor customer service. I no longer will be paying for Amazon prime to be treated this way and Ive been paying for years consecutively.

    • Rochelle P

      Date: 11/10/2022

      Unbelievable. Three of my items were returned, Amazon now has their product and my money, and here we are 2+ weeks later with still no refund. **************** lied about not even seeing my order and also disconnected the chat after an "acting" supervisor left me in the chat for well over 5 mins. (I had time). After asking for a manager to contact me, and multiple declines, he connected me to another "acting" supervisor named ******** who decided to just close the chat without assisting in any way. Amazon has been holding onto $300+ since the end of October. They declined pulling a call from a previous representative who verbally confirmed my order and refund status - which the supervisor basically said they had no record of it. Amazon.com can kindly cancel my account. I have no problem ordering my items from ***** World moving forward. Such poor customer service every time I call for assistance.

    • James C

      Date: 11/09/2022

      I am a loyal Amazon customer and user for years and have nothing but good things to say about Amazon except what happened to me in this instance. In the process of remodeling my kitchen, I purchased (from Amazon) gold colored door k**** and handles from Amazon from a company called Goldenrod. These items were listed as exactly the same color by Goldenrod in the on-line description. When I received the items the colors did not match at all...so I returned the door k**** through ****** the next day and kept the handles that matched up with the k**** I purchased from ******. Months after, I receive an email from Amazon that they did not receive the items I returned. I called and emailed them several times and was told that I would receive my refund despite them not having received my return package. One email sent to me says "yes", I will receive my money back while another says "no", I hope to receive my money back but the confusion on the part of Amazon in somewhat baffling. We will see...

    • Patrick O

      Date: 11/08/2022

      I try not to buy from Amazon. They make many errors by shipping the wrong items. How ever this complaint refers to Prime Membership. I just placed an order and refused Free 30 day Prime membership. I checked the Free shipping as my order was over $35.00. As I went from page to page the shipping method would mysteriously change. Some times to Prime. I checked the finished order and did not use Prime. My e-mail confirmation thanked me for joining Prime. I tried to cancel that one Item prime membership, but wound up cancelling the whole order. I was then notified that my Prime membership would last for 29 days ending December 8, 2022.

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