Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

Review Details

• Review fromAdam S

  Date: 10/24/2022

  1 star
  The sent me an empty package and they couldnt verify that it was empty to the lightness of the item When I talked to customer service they said they couldnt confirm because the package weighed closer to zero lbs which they feel is correct

• Review fromEmily G

  Date: 10/24/2022

  1 star
  I was sent Amazon gift cards so I added them to my account to purchase things. I received an email suddenly that my account was shut due to gift card activity and they took my gift card balance. No warning, account just gone.

• Review fromYaisiel R

  Date: 10/23/2022

  1 star
  Careful with this business that apparently keeps growing based on lies while keeping others out for minimum mistake. I had asked for a legit refund on an item they did not sent, and that was a pain. Had to file police report to get my refund back. Another time their driver delivered my packages to a mother address, opened my boxes and then got redelivered it to me. I was missing an item, asked for refund and it got instantly declined. They said they contacted the driver (lies) and that everything was in the box (really?) Also, had a package scanned delivered but I didn't get it, called customer service. They were able to provide the information, the driver mistakenly scanned package but took it back to warehouse. I was told to come back the next day and ask for refund or replacement if I didn't get the item. I did this, and I got sent to an account specialist that closed my account FOR VIOLATING THIR TERMS AND CONDITIONS. What terms and what conditions? That you as a giant multimillionaire in the growing business failed to do one simple task and now it is my fault? Shame on you Amazon, I'm still waiting on my refund (after a second police report had been filed) and my money back since I was a Prime Member. I won't pay for a service I won't be getting same as I won't pay for an item I did not get. Like this till death. You only getting 1 start because I can't chose 0. That's what you are WORTH.

• Review fromChad K

  Date: 10/23/2022

  1 star
  When will any one do something about Amazon!!! they flat steal from their own customers , and refuse to reimburse you. THEFT ! Ether way you look at it . Somehow I had 2 prime accounts , but Amazon failed to let me know even though they knew that that my accounts were in or in my email name name and phone number 2 separate accounts and have charged me for over a year For both accounts, I have called numerous times complaining about this , I did not fully understand what was going on and they neglected to let me know, now they refuse to reimburse me except for $14. A year and a 1/2, and they refused, even though your email phone number ****** accounts and things are synced, this is theft pure theft . I honestly Do believe there should be a class action lawsuit , this is pathetic worst customer service worst corporation worst worst delivery worst everything and they refuse to admit it.. Their customer service Talks to you in a way to aggravate you they do not answer you they pause like they're not even there they laugh at you in the background Andy ***** you.. This is the most horrible corporation corporation in US history. And we allow it, Because I know we can't do nothing about it. I really don't even know how it even belongs to The Better Business Bureau, You would think somebody would do something. But obviously no one cares, If I could give Amazon a huge pile of P*** instead of a star I would

• Review fromLaura E

  Date: 10/22/2022

  1 star
  Amazon.com has a "Today's Deals" that gives deep price cuts to some items. I just spent a lot of time with escalation to three different reps because the had advertised a TUFFIOM *************** Utility Cart original price $159.99 for 70% off or $111 off. When I clicked to view and purchase the item it was $129.99 with $19.99 shipping. So I contacted them and by the second rep they wanted me to just go ahead and order the item and they said they'd reimburse me $41.81. I informed them that that was unsatisfactory and the reimbursement would be $81.81. The item price is advertised as $41.81. I was sent to another rep who then informed me the price was $129.99 take it or leave it. She states they are in the process of correcting the error. So frustrated with them. It's not the first time that's happened on their website, but the first time I tried to report it and had expected the item for what they advertised it for. **************** used to be decent at **********************, but guess it's going the way of everything else.

• Review fromStewart B

  Date: 10/22/2022

  1 star
  Amazon sent the wrong package. I returned what they sent. They lost the package and will not refund my $741.99. Amazon literally stole from me.

• Review fromJenell M

  Date: 10/22/2022

  2 stars
  Service used to be great with Amazon and decent prices and deliveries. But this month it's been horrible. I've gotten orders 2 that are nothing like advertised. One with missing parts and yesterday I get notice the package was given to resident, which was a lie. The package was found outside gate and the box was empty. It was a large white tarp,heavy. I contact Amazon and you can't even tell them that. It's all automated questions and answers to choose from. It said they will replace,fine. But they need to check on their drivers,flat out lying and who knows? Did the driver take the tarp or passer **** . He/she lied of handing to resident, so I am suspicious about the driver and how much more of this going on. There are honest ones who at least take pictures of package left at front door exactly where my instructions on Amazon say. Sad their are the dishonest employees ruining Amazon's Reputation. But seems they don't care either if they won't let you even type in your complaint. They just seem to look the other way.

• Review fromLucy V

  Date: 10/22/2022

  1 star
  I sent back a return in August via **** The return was accepted by Amazon while the item was still in transit. Once the refund was posted to my account I discarded my receipt with the tracking information from **** Seven full weeks after the return was accepted I was charged for the item. I understand that Amazons return policy is that if the item is lost in the post that they are not responsible, however once they have accepted the return they have accepted responsibility for the item. The way this policy has been used I could be charged for any item I have returned at any time if Amazon deems fit. There is no accountability here.

• Review fromDavid D

  Date: 10/21/2022

  1 star
  Locked out of my acccount. Called "customer service". They started asking me questions I could not answer in order to prove my identity. (I had already given them my name, address, last 4 of my credit card and expiration date.) They asked for the last 3 thinga I ordered? I don't know, I can't get into my account to check. When did you sign up for Amazon Prime? No idea. Give me one device with **********************, with the serial number of the device? Huh??? I asked for the supervisor. Was transferred to ****. She stated that her reresentitive told her I refused to answer the security questions. I told her I did not refuse and that they are stupid questions that I can't answer. I then told her to either reactivate my account or cancel it. She said she couldn't reactivate it, and she couldn't cancel it. She is supposedly a member of the "Leadership Team", but she can't do anything. I then stated that I will never buy anything from Amazon again.

• Review fromJane L

  Date: 10/21/2022

  1 star
  Amazon is charging me for a subscription that I did not purchase or subscribed to!! Amazon is charging me ***** each month and the agent did not want to check any other months that this amount has been paid so I can get my refund so she ignored me and just refunded for the month of October and I know that this amount has been paid every other month other than this month of October!! I would like a refund for everything that I have paid so far!! This has been taken from any cards that I have on file even my credit cards so some will go back to cash app, my bank cards and my credit cards!! Do yall know the interest rates that I have been charged for this little old ***** over ***** each transaction I am highly upset about this!! Thats like stealing subscriptions from customers!!