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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

    Customer Review Ratings

    1.13

    Average of 4,724 Customer Reviews

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    Review Details

    • ZHENDONG L

      Date: 10/21/2022

      I have followed all the guidelines and purchased all items from my own pocket. No matter how hard and seriously I try to write a product review. Amazon always inexplicably removes my reviews and finally banned me for no reason.

    • Thomas C.

      Date: 10/20/2022

      This is in reference to the way Amazon is handling an international "wishlist" purchase and shipment. There are many reasons why someone would want their personal information hidden, and that should be respected. Up until recently, Amazon appeared to be doing just that until the last 2 shipments, one in Sept 2022, which was somehow resolved by someone at Amazon and did not care to divulge how, and now with this Oct 2022 **************** (Order # ***-*******-470023).First, I was hung up on by the last Amazon CS agent. I know I kept calling, hours and hours of time, over 6 days, trying to figure out why the shipping on the order was so messed up. Sensing Amazon was behind this all along and confirmed by Amazon CS agent ************, I continued to press my case with no resolution, the shipment is still stuck in a DHL "Clearance event" (DHL tracking numbers: ********** & **********). Something is definitely wrong with the way Amazon has set up international shipping with DHL and maybe other carriers as well. All I know is from April 2020 to Aug of 2022 we never had an issue with shipments, using Amazon, from the US to *******. And now we do. We checked the ** regulations and nothing changed that would affect our orders to *******. Also, in the last month (Oct 2022) we have used other shipping companies besides DHL, using different online companies, rather than Amazon, with ZERO issues. Something stinks and it is coming from the halls of *************** N.We were told by Amazon, that there was nothing they could do. We were told by DHL.ro that Amazon needed to fix their waybill. In the meantime, I am out $250, my family is without the blankets and gifts I sent, the shipment is in limbo for however long ..., and all we can do is wait for DHL to send the shipment back to Amazon so I can get a refund? - if I can get a refund.Amazon is so huge, I doubt this will go anywhere. But I will post to as many sites as possible.

    • younes b

      Date: 10/20/2022

      I just want to let everyone knows what happened to me after spending a lot of money on amazon.com. They closed my account without any further explanations, and when I tried to call amazon customer no service, they kept telling me that i will received a call within 24hours, and they never did. Today, i received an email saying that they closed my account based on a suspicious activities according to them, and they freeze all my gift cards(reason not buy gift card from amazon) and I can not return anything including damaged item that it cost 360$, so I lost all the buyer protection and every possibility to at least allow to return the defective item. This is outrages and it s making every online business looks bad. as consumer , I encourage people to be aware of this stituation because it can happen to any one.

    • Dave B

      Date: 10/20/2022

      Received two different packages from Amazon for toddler toilet locks. BOTH WERE USED and there was pubic hair all over the suction cups. Called Amazon and they sent me a link. The link wouldnt let me log in to verify my account. I asked to verify in a different way and they refused and then the call was conveniently dropped. They had my phone number as I had to give it to them. They never called back. Such a joke.

    • Parbatie S

      Date: 10/20/2022

      If i could give Zero Stars I would. This company and Owner ******************* should be investigated for hiring *********** Customers Services reps in ***** who are all scammers. They cheat you when you don't received the package and provide camera proof of no delivery and do not refund you. They cheat you when they send you the incorrect product from the one you actually ordered. Every Rep tells you something different and there wear you out so much so that you will just hang up or get frustrated of the amount of time you spent and just forget it. Whenever you ask to speak to a US rep they outright tell you no US rep is available and Amazon only has 1 customer ******************** number where to contact them online and then a US rep is supposed to call you but it is only ****** reps who contacts you with fraudulent names. Since I speak Hindi and I Converse with them in Hindi they get taken aback and hang the phone because they were not expecting that. This is fraud and robbery of American Citizens. BBB needs to take care of this ASAP!!!!!

    • Steve A

      Date: 10/20/2022

      I ordered 2 items for delivery scheduled for both on Tues 10/18/22. I got one in that day the other still waiting for as of 10/20. The second item is 5 minutes away from me in ****** ********* and gets put on the delivery truck everyday but never makes it to my house.Problem is Amazon has no customer service and when you try their chat it has you chose from questions I can ask which doesn't have the question I want to ask.Sometimes after they deliver something they will give me an email to ask how the delivery went but not always. I found out best way to contact Amazon is thru this BBB website(1st time I tried) I guess they respond to all the complaints(will see).I have Amazon Prime but it doesn't seem to work the way they say it will. I don't buy as much as I could from Amazon because of their questionable delivery service and lack of customer service, I buy from other companies. I only buy from Amazon if nothing else available and don't need right away.I bought this item from them numerous times but I ran out before I bought so it would have been nice to get item when they said they were delivering. Amazon did say that they would refund my money if I don't get the item by tomorrow(10/21). So I can't get the item from somewhere else at the moment so stuck in the middle right now.When I do get the produce most of the time it is ok so not a big issue.I get cat food from them(dry bag) but one time it had a tear in the bag but there was no way to contact Amazon about issue. Fortunately the cat food didn't go all over the place, I just put some tape over the hole in the bag.Problem is they like to deliver real late like at 8pm 9pm at night so I have to be around to make sure I get the product, why can't they deliver during the day like everyone else(USPS, **** FedEx).Bottom line, Amazon needs better customer support or at least a comments or suggestion site so they can better improve there service.

    • Catherine D

      Date: 10/20/2022

      On October 1, 2022, I placed an order for three (3) boxes of Organic Lipton Tea Bags, 5.9 oz 72 Count at the cost of $18.34. I received only one (1) box of tea. I contacted Amazon to obtain the additional two (2) boxes of tea bags or a refund. Paying $18.34 for one box of Lipton tea bags is way too much. They stated that there were no refunds and they would not send me the additional two (2) boxes. They did provide me with a $1.79 goodwill gesture. I'm on Social Security and paying $16.55 is too much for a box of tea.

    • Soli S

      Date: 10/19/2022

      Blocked account without any explanation. Is there a way to *** them? We had a baby registry with them and we received gift cards and exchang credits that are all gone now. Amazon customer service said they can't do anything and told us not to contact them regarding this is***.

    • Debra I.

      Date: 10/19/2022

      I wish I could give zero stars. Worst shipping ever...packages continually late. Horrrrrrible customer service. Deplorable!

    • Nancy N

      Date: 10/17/2022

      I have made several complaints to Amazon about delivery placement that was all I wanted was to make sure my packages were left on the side door as noted because we get many thefts in our neighborhood. I complained and kept getting promised the issue would be resolved and nothing happened. The complaint put it on 10/15/22 I spoke with ****** on the phone and said someone would be calling me and no one ever did. The last complaint on 10/17/22 even told me we never had delivery instructions in place when I know that on 10/15 it was checked. Then on 10/17 I asked to PLEASE speak to their boss and was told this was the highest I could go and followed to give me several numbers "I" could call!! All they do is say "we promise this won't happen again" and it ALWAYS DOES! Why have the customer reps go on if they aren't going to do anything about the problem but keep making promises they NEVER KEEP! AMAZON IF THIS IS THEY WAY YOU TREAT CUSTOMERS, ITS JUST PLAIN DISGUSTING!! ALL WE WANTED WAS A SIMPLE FIX AND YOUR COMPANY JUST DOESNT CARE! Amazon reps have proved this over and over again and only care about their money and not those who spend it! Amazon you should be grateful for your customers because if it wasn't for your customers, your business wouldn't be making so much money! I guess good business and CUSTOMER SERVICE DOESNT MATTER WHEN IT COMES TO AMAZON. Why couldn't they just follow simple delivery instructions and listen to what I had to say except just repeating themselves over and over and then do nothing about it. Thank you for your time on this matter. It's sad to see that a business so large doesn't care about its customers!

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