Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  PO Box 81207 Seattle, WA 98108-1207

  
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  Amazon.com

  PO Box 6485 Incline Village, NV 89450-6485

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  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
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  Amazon.com

  PO Box 960013 Orlando, FL 32898

Review Details

• Review fromMeredith M

  Date: 09/18/2022

  3 stars
  Over the past several years, I frequently have a package delayed in delivery. I have been able to call Amazon customer support and ask to speak to a representative in *****************. I have been able to speak to a person who is able to identify the location of my package. Frequently this has been an error in Amazon's shipment such as the package was loaded on the wrong truck.I ordered a pacakge on Thursday, September 15th. Today the tracking information on the Amazon website shows: Friday, September 16 7:00 PM Package delayed in transit 4:00 PM Package delayed in transit 5:17 AM Package left an Amazon facility. *********, ** ** Carrier picked up the package. *******, ** ** Today the status on the website shows the package is delayed. I called Amazon customer support. I asked to speak to a customer service manager in *****************. I was told this optionis no longer available. On the website it shows the package will be dlivered today but there has been no change in the tracking. The person I just spoke to said the package will be delivered tomorro.w. I pay for Amazon prime. This is unacceptable.

• Review fromDawn L

  Date: 09/18/2022

  1 star
  As a Prime member, I have ordered a rediculous amount of merchandise from Amazon. Amazon Logistics has repeatedly failed to deliver the merchandise on the day promised, and **************** is like being passed around by used car salesmen. I pay a premium for Prime, and sometimes pay a premium on merchandise to have it delivered the next day. Amazon Logistics has repeatedly failed to deliver the next day, and gives me a 3 day window for delivery. Why am I paying premiums, in advance, for merchandise that is not delivered as promised? I no longer trust Amazon to keep their word or resolve an issue properly.

• Review fromL. P

  Date: 09/18/2022

  1 star
  **************** *****. The 3rd party lied. **************** wrote lies regarding my file.******* refuses to give correct name and title. They will be reported

• Review fromHarley Q

  Date: 09/17/2022

  1 star
  I purchased two Kindles, one for myself and one for my family member. We share an Amazon account, and therefore, one Kindle Unlimited account. It is impossible to have two kindles using the same Kindle Unlimited account without seeing each other's books. So when I download a book to my Kindle, it downloads to theirs also and vice versa. We don't want to see what each other is reading or have their books taking up storage on the other's Kindle.You should be able to share an Amazon/KU account (i.e. with a spouse) and have the content only go to one device. So, basically for two family members to each have a Kindle with our own content, we'd have to set up two Amazon accounts and purchase two KU subscriptions. Absolutely ridiculous.

• Review fromBill W

  Date: 09/16/2022

  1 star
  Several times I called to get a package they delivered to my address that was supposed to have gone on the otherside of our country instead of sending a driver to pick up the package to deliver it across the country they put me through h*** to verify who I was. So this is where your package has gone people. It says it's delivered but because inexperienced people ship it to the wrong address and Amazon is to cheap to hire American people who speak English or people from ******* who speak English.

• Review fromJason M

  Date: 09/16/2022

  1 star
  You have now stolen over 80dollars from me. I called your customer customer service based out of ******* who could have cared less. I have been a Paying customer for over 5 years. This last time which you stole 18 dollars plus 3 for rushed shipping along with my 15 dollar monthly subscription is too much. I have never done this but it is not acceptable. Your customer support who was unable or unwilling to help hung up on me. If I do not hear back I will contact my attorney general.

• Review fromTim J

  Date: 09/16/2022

  1 star
  Canceled an order I had already paid for because it was priced to cheap saying ut was out of stock but the same part number is indeed in stock but is double in price now

• Review fromJESS N

  Date: 09/15/2022

  1 star
  I wish I could give zero stars!! I have always loved amazon and never had an issue! However, we just got married and registered on amazon. We registered for a honeymoon fund! We booked our honeymoon and tried to withdraw our money! You are not allowed to redeem for cash and or gift cards. You can ONLY use on amazon purchases. DO NOT REGISTER FOR THIS!!!!! YOU WILL USE YOUR HONEYMOON FUND ON PAPER TOWELS AND TOILET PAPER RATHER THAN YOUR HONEYMOON.

• Review fromDonald P

  Date: 09/15/2022

  1 star
  09 2022 This year I bought a new printer a Brother J4535DW printer. In July of this year, I get a notification from my printer that my color ink cartridges are getting low. OK, so I price cartridges and find the best price on Amazon for $65.49 each for the XL capacity cartridges I go to the packages for the XL ink cartridges I bought this past July 15, 2022. I ordered one (1) XL Magenta, one (1) XL Cyan, and one (1) XL Yellow. The cost of all this with tax is over $ 200 . I find out I have one XL Magenta, One XL Cyan and one (1) regular size Cyan. I do not have one XL Yellow I paid for.I just have to contact Amazon and get this righted. I get on Amazon Chat. I explain the whole situation to some person. They tell me that they will credit my Amazon account, but I need to send the wrong cartridge back.Then, the person tells me I will have to pay a restocking fee of about $15.00 For the wrong cartridge Amazon sent to me. I said NOPE. This is not going to happen. I said elevate me to your manager.I elevate two more times.This last person also tells me they cannot do anything. I tell this person some time back I bought an expensive robot vacuum for a relative. I returned a broken one twice and they replace it. Then on the third return Amazon says keep the vacuum and we will return the money. On other occasions Amazon does the we can do this as a onetime courtesy and makes a bad issue right. I tell this person, just give me a credit if you cannot waive the restocking fee. Then I am net zero out of pocket. Nope, Amazon cannot do this I am told again. Now I am livid. I say OK, I am canceling my Prime Membership fully, I am cancelling Prime Video, I am cancelling Prime Amazon Music Ultimate, and I will obviously not make any more purchases on Amazon, a cost of over thousands of dollars a year on top of the loss of the annual fees I pay for these premium services. FOR $15 . This person says I cannot help you. They owe me $40 for the smaller cartridge.

• Review fromGerald M

  Date: 09/15/2022

  1 star
  My concern is about Amazon.com Services LLC selling product that never existed to be sold in the first place. A few weeks ago Amazon Services LLC listed product (Speaker) for exclusive sale by them at reduced price at X amount in Amazon Market place. The computer stated 1 item in inventory so I made purchase. While your sales/inventory computer program did what it was programmed to do...count inventory until inventory is depleted and stop further purchases while displaying item is no longer being sold/out of stock, I was immediately shown a date of expected delivery and emailed same info. A few days later on delivery date, I received sale cancellation notice via email. That day I complained to customer service about the unexpected cancellation and left it at that. Your people have zero communication with any Amazon warehouse where item is sold to inform customer of after purchase status and stage of processing for delivery. All they know to say is the inventory count displayed from their computer. A few weeks later the same item appeared at same price being sold by same business ( Amazon.com Services LLC ), and same happened. I made purchase and the sales process was same. Was not given delivery notice conformation the day before delivery date as Amazon always does. Seeing this, I called the day prior to item's projected delivery and requested confirmation of delivery time and if product was being processed for shipment to me. No one at Amazon could find an answer to my question until talking to a supervisor about the tentative repeated issue due to past experience with item. The only answer I received was his inability to communicate directly to any one at the warehouse. He was able to see the item was not in inventory and was never being prepared for being shipped to me...once again!Amazon lacks being a good business to depend on for receiving item purchased.A waste of time and will need to start purchasing from brick and mortar stores