Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  PO Box 81207 Seattle, WA 98108-1207

  
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  Amazon.com

  PO Box 6485 Incline Village, NV 89450-6485

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  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
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  Amazon.com

  PO Box 960013 Orlando, FL 32898

Review Details

• Review fromSarah E

  Date: 09/14/2022

  1 star
  I wrote a review on a company who sent me my chocolate and it was MELTED. It was for an associate appreciation event. I was not rude at all, simply stated the facts: 1-* from ********************************* on September 12, 2022 Was MELTED on delivery I'm upset to have paid $26 for hershey bars for an employee appreciation event, and they are completely melted. Not returnable either, how unfortunate. If you're going to sell chocolate, you need to package it correctly. Amazon would not publish my feedback, stating:While we appreciate your time and comments, reviews must adhere to the following guidelines A few common issues to keep in mind:Your review should focus on specific features of the product and your experience with it. Feedback on the seller or your shipment experience should be provided at https://www.amazon.com/hz/feedback.We do not allow profane or obscene content. This applies to adult products too.Advertisements, promotional material or repeated posts that make the same point excessively are considered spam.Please do not include URLs external to Amazon or personally identifiable content in your review.Any attempt to manipulate Community content or features, including contributing false, misleading, or inauthentic content, is strictly prohibited.HOW????? I was not rude, was simply stating a fact and issue!

• Review frombeth c

  Date: 09/14/2022

  1 star
  The customer service has gone down hill over the past year. I have tried several times to speak with customer service regarding return issues, but they give me the run- around. I can speak with anyone and no one fixes the issue. I have been a customer for 10 years. I have canceled my membership.

• Review fromMish M

  Date: 09/13/2022

  2 stars
  Definitely getting worse. You can't trust delivery dates. Things go missing. I've had the wrong order delivered and then after I returned item, I'm told I didn't return it. Deliveries are not often at my door. I have to go searching for it. I'm currently waiting on an item I specifically chose for 1 day delivery. It's now day 3 and they wouldn't let me cancel the order yesterday. I ended up going to the store to buy what I needed. I am going to be giving my business to someone else from now on.

• Review fromAdrienne S

  Date: 09/12/2022

  1 star
  ******** s I had a horrible experience with Amazon on 09/03/22 I purchased a dog cage and expected delivery was supposed to be 09/6/22 it didn't come on that date I waited two days after that I couldn't wait any longer I had to go back to work. I called Amazon for a refund,they told me I had to wait until 09/09/22 to receive my refund call back. So I did and they told me on the 9th they couldn't issue me my refund because I can pick it up at the post office. I thought that was ridiculous, at this point I was discussed with there customer service and I refused the package in order to receive my refund.the point that I'm making is because of there customer service I no longer wanted the item and because I wanted my money back they put me through changes.

• Review fromE. L.

  Date: 09/12/2022

  1 star
  Amazon.com customer service has drastically decreased in the past few months. I reached out via chat support appx 3 weeks ago regarding an order I received and needed to return. The item was never opened from its original shipping package. I was told I couldn't return the item however would be receiving a credit to my account. After waiting several days and not receiving the credit, I contacted customer support again, spoke with a different representative who told me no credit was being issues and there was nothing that could be done. The item I purchased stated nothing on the product page about not being returnable at the time of purchase.Today I contacted Amazon customer support regarding 2 different orders that are showing as delivered to my door step and/or parcel pending locker however we never received. I communicated that I've checked with my roommate, neighbors and apartment leasing office for the packages and had no luck finding the items. I was told by the representative that its my responsibility to receive the packages (which I was confused by and asked for more clarity as I have purchased items from the amazon website and haven't received the items from the shipping vendors they work with - when I asked for more information on this statement that chat was closed and I wasn't able to continue the conversation. this was intentional)

• Review fromCarmen J

  Date: 09/12/2022

  1 star
  For the past 2 years I've had problems with Amazon's delivery drivers not adhering to delivery instructions. I have added within my order specific delivery instructions because I *********** impaired. Each time I complain directly to Amazon they state the issue will be addressed and it is not. There is not even an option to indicate the customer is handicapped or mobility impaired. It is difficult to next to impossible for someone like myself to use stairs or attempt to use a "hub". I've indicated this numerous times on my orders and nothing is done. It's always left somewhere that is difficult for me to walk to. What is the point of delivery instructions if they are not adhered to? This might be a HUGE reason why my doctor says my injury will never heal properly.

• Review fromKaren D

  Date: 09/12/2022

  4 stars
  Was a huge prime customer but now it seems even though its listed as Amazon prime it takes well over the two days to get packages. Thinking about canceling my membership. Please dont listed as prime if youre not going to be able to back up the shipping.

• Review fromMatt M

  Date: 09/10/2022

  1 star
  THE AMAZON DRIVER GETS HERE SAYS HE CANNOT DELIVER IT BECAUSE I DIDNT ANSWER MY PHONE FROM THEIR AUTOMATED PHONE CALL. THE DRIVER IS DELIVERING EVERYONE ELSES PACKAGES HERE EXCEPT MINE!! WHY WOULD THEY NEED TO CALL ME TO BEGIN WITH IF THEY ARE DELIVERING SOMETHING TO ME? THIS HAS NEVER HAPPENED BEFORE SAYS ITS BECAUSE THE SYSTEM SAID WAS SUPPOSED TO BE DELIVERED BY 3PM AND WAS RUNNING LATE. NOT TRUE HE LIED TO ME. THE WEBSITE SAID DELIVERY BY 8PM. I HAVE NEVER HAD THIS ISSUE WITH THEM!! I TALK TO THE DRIVER HE SAYS HE CANNOT GIVE ME THE PACKAGE EVEN THOUGH HE HAS IT ON THE ***** BECAUSE I DIDN'T ANSWER THE ****** WHAT KIND OF CUSTOMER SERVICE? SO I AM BEING PUNISHED FOR THEIR INCOMPETENCE! I CALLED AMAZON CUSTOMER SERVICE AND THEY SAID THE DRIVER SHOULD HAVE GIVEN ME MY PACKAGE. THEY ARE LAUNCHING AN INVESTIGATION INTO THE DRIVER NOW.

• Review fromMatt J

  Date: 09/10/2022

  1 star
  My wife was attempting to return an item that was shipped improperly which cause us to recieve the incorrect item. While speaking with the customer service representative my wife recieved rude, unprofessional treatment by the associate who ignored many of her questions and took far to long to respond. We recieved a replacement item, which again was the wrong item, and when we attempted a second replacement were told that another replacement was impossible. So, Amazon sent us the wrong item, then replaced it with the wrong item, then refused to send us a proper replacement. This forced us to do a return and repurchase, but the price of the ite. Had gone up. Poor service, poor management, poor policies, and garbage purchasing option.

• Review fromChris C

  Date: 09/09/2022

  2 stars
  I want to rate Amazon higher but, the fact rhat I pay them every year to ensure as a consumer I receive the best possible service. We still don't! They constantly fall short on promised delivery deadlines they set for themselves to compensate those of us willing to pay the prime price. I have had so many items delivered to me from their warehouses and drivers damaged. Just recently as a gift had a pair of bowling shoes ordered for me that where size 11 and black and blue. The item that showed up was white and sized eight. Granted they atleast knew tosend bowling shoes. For the amount of money we as prime members are spending this is completely unacceptable. Something needs to change immediately.